The House Doctors

Michael Rosipko did a great job and was very professional.

One man arrived at my house with his gasoline power wash machine. He asked if he could connect to my outdoor water spigot. I told him to do what he needed to do and he went right to work. At about an hour and a half later he was finished. He walked the perimeter of the house with me and explained what he found during the cleaning process. I was very happy with this service.

I purchased a big deal for this service. I was kind of disappointed with that. They said they were going to plaster and I had a big hole in the ceiling. And they said they couldn't do that. So they plastered a few places, but they weren't too tidy. We had a hole in the kitchen for the light and they patched that but they didn't put the fixture that covers that hole back. I thought they should have done that. When they left I had to clean up, sweep the floor and that from the putty and little bitty things. I was really disappointed that they couldn't fix the hole by the air duct and that basically what I wanted them to do. They quoted me a price to fix the hole.

They did great. He fixed the door frame that I needed and he was out. I had some other things that I wanted done but it was not covered in the Big Deal and that was okay. He didn't charge me for the materials either. What he did was great.

I signed up for the offer but when the schedule came up to schedule service, I discovered they are only available M - F 8 - 5. Unfortunately I have to be at work during those times.

My husband called on 9/25/14 to inquire about replacing some doors & received their voice mail. He left a message & we still have not received a call back.

I never received a call back.

I was on a cancellation list, and low and behold, I was called and the plaster repair tech was able to get the work done before the holidays. The 99 dollars for three hours of repair did not go very far, due to prep times and the necessity for more product from Sherwin Williams which is 1/2 hour drive from my home which was included in the length of the service call. The job itself was done well, though completion had to be accomplished over several days for dry time before final finishing.

I had to cancel. I was called back a few days later to reschedule. We picked another day. I then decided not to do the pressure washing at this time.

Never was able to set up appointment.

He never responded and I don't want to move forward with this deal.

Two weeks later...no bid, no contact. My wife gave a long list of work. I guess they are too busy. We try to support small business, but it is frustrating when they blow you off. Two weeks lost.

They were very nice when we corresponded via phone and email, but they can't do the service quickly enough. Therefore, we won't be able to use them to complete this job.

They did a good job. He was done with the job in an hour and a half. The quality of service was good, it was excellent. I wasn't there. He left when there was half hour left for the 2 hours. I don't think there were any additional charges other than the 77.

They sent a message stating they would call and it was open ended have not heard from them.

I first made contact with the house doctor to get an estimate on 7/23/2014. I must have had 30 contacts with this company via the email, and a number phone contact via voice mail. It took weeks for them to come and give me an estimate for the cost of doing the job. They would call or email me to say someone will be calling or he has your estimate all figured out, and he will call. If you have the cost figured out; then why have they not sent it via email. There is something wrong here, and I starting to wonder if they do not want to put things in writing.

There were no troubles with scheduling and no additional costs. They completed all of the work I had wanted to have done in a timely manner. Everything was fine.

There were a couple communication issues over what exactly was to be done during the job but I suppose that happens. Overall, Jay and the House Doctors did a great job! They were willing to work with me to get the work done so I didn't have to take more time off work. They made up for communication issues by giving me a price reduction! They did a great job and cleaned up before they left! They were very nice and professional on the phone. They even did a great job of matching the original paint job on the house with the paint they used on on the new fascia boards. I would use them again!

Power washed dirt and droppings from siding, giving the town house a clean and new look! Will have this done on a regular basis. We live near Lake Erie and house attracts a lot of bugs, birds, and spiders because of location. We could not have done this, ourselves and it saved a lot of work. Price makes this an excellent value. Don't pass this up!

Best job ever. Highly recommend. I have found him to be incredibly conscientious and outstanding in saying that he will do what is necessary and do it excellently. I will definitely keep him in my priority file for a job well done and above and beyond the call of duty. He kept me informed and even texted me pictures of the work done. I couldn't have asked for a better company. A+++ Dr. JLJ

The individual showed up at the wrong home. He wasn't sure if he had a ladder tall enough to do the job. And he wasn't sure he had a hose long enough to go around the whole house. He asked me if he couldn't reach what would I like to skip. My house is a small raised ranch. 1350 square feet. He told me that he should get the front done in an hour and then go to the back. I told him if he had to go over a little I will pay the extra. We had paid for two hours. I didn't stay to watch him during the job. When I came back the next day, it looked like he did the trim beautifully, but the rest of the front of the house didn't look like he touched it at all. I went in the back and nothing was touched. I called to see if he was coming back. I was told he can come back but I would have to pay the standard hourly rate. He did give offer me $10.00 an hour decrease. I ended up not having them come back. If it took them two hours to do the front trim of the house, I would hate to think how long and how much I would have to spend.

This didn’t turn out well. They didn’t put any soap in and just used plain water. The deck didn’t get finished as they didn’t wash the railings. The person who came out looked sloppy and gave the appearance of not knowing what he was doing; he was not professional. We needed to have the work redone by a different company. When I spoke with the manager about insurance licensing he was rude.

When purchasing the deal on 8/25/14 it indicated we would be called within 2 business days to at least schedule the service. On 8/26 I received an email saying Mike Vecchio would be calling. On 8/28 I emailed back saying I still had not been contacted. On 8/29 I received an email saying Mike would be reminded to call me. On 9/5 I emailed again confirming we still had not been called and that perhaps we needed to go elsewhere to have the work done. On 9/6 (10 business days later) I was finally called by Mike. He said they were very busy because of this $99 deal which is why it took so long for him to even call me. I explained we needed some repair work done to the dry wall in our basement and that we had been pushing out our carpet installation waiting for the drywall work to be scheduled. I asked for a Saturday appointment but he indicated they don't hang dry wall on Saturdays. Mike instead suggested "THIS THURSDAY" which would have been today, 9/11. Since it had taken so long for him to call, he was going to get us in right away. I had him on our car speaker phone and asked my husband if he could clear his schedule to be home that day. Mike confirmed he would be there between 11:30AM - 12:30PM. I gave him my husband's cell phone number and asked him to call when they were on the way. Today is 9/11/14. My husband called twice this morning trying to reach Mike to find out when they were coming. His calls were not returned. I then called Mike at 1:18pm and he answered. Mike indicated that he had us scheduled for next Thursday the 18th. I don't know how this was even possible because when I made the appointment, we never discussed the 18th. I would have never agreed to wait 12 more days from the date of our first phone call. We needed the work done Needless to say, the job is not done. I have now pushed our carpet installation out yet again. MIke did offer to have someone come out tomorrow during the day but with this late notice, neither my husband nor I can take off of work, again. My husband already lost a 1/2 days pay today waiting. I told Mike I would be home after 6pm if someone wanted to come then but he said that was too late. At this point in time, I would like my money refunded.This is our first experience and I am sad to have to report such a low rating. I am very disappointed. I understand business is booming but does that really justify poor service?

I tried to call them and left a voice mail for them on 9/8/14 and 9/9/14 but the never returned my calls.

The person they sent out was nice and did a good job. If I had just rated him, the scores would have been much higher. Unfortunately, the communication with that person from the company left a lot to be desired. The day they came out was actually the rescheduled date. During my original conversation, I mentioned that this would be ceiling work, so I was told that they would send out 2 people to the job (1-1/2 hours instead of 3). I thought that was a good idea. Based on their deal, which was they don't provide the supplies, I called their number in the morning (around 10AM) the day before the appointment to coordinate all of the supplies. I left a message on both of the numbers they listed. After not receiving a call back all day, I called again at about 10PM and left a message that i was cancelling the appointment, since nothing was ready for them to work with . Strangely, I got a call back within 10 minutes. After talking on the phone, they informed me that yes, they don't provide the supplies and there's an assumption that you will buy all of the supplies from them. They wanted to get to my house, survey the job, then go back to their shop to get the supplies. That sounds good, but I own a house by myself, I have a day job and I can't take the whole day off just for this appointment. I also have some experience fixing up different areas of the house, so I had a good idea of what was needed for the job. I also reminded them that this would be all ceiling work. The same answer of sending out 2 people was given. I rescheduled the appointment for about 1-1/2 weeks later. On the day of the appointment, the person arrived as scheduled. I talked with him for a bit about the job and showed him the area to be done. He asked some very good questions and we agreed on what could be done given the timeframe of the work. Only 1 person was sent and he was unaware that this was all ceiling work. The job required 5/8" drywall to be hung on the ceiling, so I ended up having to be his 2nd guy for the 3 hour appointment and helped him lift the drywall into place and I held it for him while he installed it.