The House Doctors

Jim arrived within the allotted time-frame. He was pleasant/professional & from start-to-finish was 3 hours & 15 minutes. He stated the front door trim wasn't rotted, but the crumbling side door threshold was obviously in need of replacement. Jim took a loose paint-chip from the side door trim to the nearby Sherwin Williams to match (wish he'd had done the same from the front door & side door's threshold which need painting) & also to Home Depot for a 2x8x8 + a 2x4x8 pressure treated wood, caulk & other supplies. Jim declined my offer to assist. Pros: He removed the side door storm/screen, rotted threshold & small portions of the door jamb. He fashioned new door jamb pieces & the threshold from the 2x8, caulked everything & re-installed the storm/screen He caulked the bottoms of the front door trim & looks like he applied a light coat of wood filler to the dried/cracked trim (though I had to buy more wood filler to complete the pre-painting prep). The 2x4x8 was used to replace rotted/horizontal spacers & then reattach 2 fence slats. He also reattached 2 other fence slats. He used screws I offered/supplied. He cleaned-up most of the debris. He verbally said the materials cost $55.00, which I paid him in cash. Cons: Seems the side door's threshold is lower than the original as the storm/screen door doesn't "seal" at the bottom when closed - which I didn't discover until after he left. I completed cleaning/swept his work-area of sawdust from the driveway. I had asked for the Sherwin-Williams & Home Depot receipts for my records & though replied "No" when he asked if I wanted change from the $55.00, after he left I realized he bought screws for the job. The receipts totaled $47.89 & he didn't leave the screws he bought for the job. Bottom line is I'm happy the threshold's been replaced so commenting (above) just for the record/review.

Very unprofessional not to even call

It went well - Mark called to notify us that he was on the way. When he got here - he took care to lay down plastic to protect the floors from the plaster. He spent a good deal of time working the mud to get it just right - and we are very excited to finally have that area finished and ready for paint. Very professional and courteous - great job Mark. The only reason I gave a B on responsiveness was because when the service was scheduled the service rep did not explain to me that I should have joint compound here for Mark to use - would have been good to know in advance of the work. Otherwise - very pleased with the service.

They got about half the taping competed that I would have expected to be done.

repaired a problem i was having on my roof which was causing damage to a ceiling, took out and replaced part of the ceiling

I called last week and still no return call.

I have called them 7 times with no response back. I will never do business again.

That's what he did and it was a big deal purchase.

They are very difficult to get hold of.

They did a real nice job in our kitchen. Painted, cleaned and it's really nice.

They missed the first appointment by an hour and called to reschedule. When they came, it was two fellows for 1 1/2 hours as opposed to a workman for 3 hours as the Big Deal said. The work I needed done did not require 2 men. The work they did cracked badly by the next day. I was told by the next contractor I hired to repair it, that the 'mud' was put on too thickly. I will NOT call them again.

They don't have any openings until July I wanted the service done sooner then that.

It turned out well. He did good work and cleaned-up after themselves well. They're very versatile company that offers several different services. I've used them for several different things. They've always done good work.

The jobs went very well. They replaced 4 window sills and a 3 sided bay window sill that had rotted. They also took out the bottom six or more inches of the boards going up the side of the window sill. The first day they only did the bottom of the sills and when I took pictures and asked why the sides where not replaced as discussed during the initial walk through they just hadn't gotten to that part of job. It was nice that they didn't try to back track from the walk through explanation of what was included in the quote or that they didn't get defensive with my questions. Just gave a quick explanation and we all moved forward. The sills were all caulked into placed I am very happy with the finished product. The rotted/broken wood siding they replaced looks great as well. Very happy. The floor joist in the basement is also very secure now. during the walkthrough it was explained that they would try to sister a board from beam to beam. Due to the all the extra clutter in the basement (it is 145 year old house) there was no way to effectively secure the new sister to the beam without removing wiring/other boards/ductwork/plumbing. They put a 6 foot board on each side of the broken joist and secured to one beam and the joist. The repair looks very secure and I am happy with the work. Once again, I called with questions because at fist the end result did not look like what I was expecting and got a quick response and reasoning. No complaints and I am happy. So overall a very good experience and I would use them again. The "B" for responsiveness is because sometimes they can be a little slow to respond to phone calls at the beginning. But they are a busy company and produce at a high level, so I feel like a made a good decision to stay with them and this review should help with new customers who might get a little impatient to know the wait can be worth it. At the end Mike was very responsive, so I think it was probably more of a seasonal issue than anything else and like I said, I would definitely use them again.

Service person arrived promptly and was shown items to be completed. He installed door and door knob using the the items I had previously purchased. He repaired the bi-fold door and removed the pantry door, shaved the bottom so it no longer sticks, and re-installed the door. He cleaned up after himself and left.

The guy was quick, friendly, and did a decent job filling in the holes / cracks. But he left little globs of drywall mud all over my newly refinished wood floors. I really wish he'd have cleaned up better after he was done. Now I have to go around trying to remove those spots without damaging my floors. Pretty bummed out about it.

They are very hard to deal with. Not customer friendly!

Couldn't be happier, great service, cleaned up when done and did an overall excellent job.

He did a good job. He was very friendly and helpful.

All of the work was very professionally completed. Clean up was also great.

They did the work the best way they know how.

We had used The House Doctors previously to rebuild my hot water heater chimney when it was almost ready to fall through our porch roof (they did a great job). At the time, they also quoted us for putting a tub surround. At the time, we didn't have the money, so we put it off for a year. One year later, we decided to completely renovate the bathroom down to the studs. We called The House Doctors, and they promptly came out to give us an estimate (I would recommend calling them about two months before you want the service done ? their schedule fills up quite quickly). We were quoted a price and given a timeline of one to 1.5 weeks to completion. Mark came out and completely demolished the entire bathroom (noisy but effective). Then they came and hung new drywall. The rest of the project was ready to proceed. We had four workers out throughout the project: Project Manager Mike, his son Mike Jr., his nephew Mark and his daughter Steve. All of them were polite, dealt well with my overly friendly lab/collie mix (they are dog people). The only part of the project we questioned was their ability to start on time. Personally, we would have liked to have seen them start even earlier (I work from home and am up at 5:20 am each morning. I'm not suggesting 6 am, but 8 am would have been OK), but we all agreed on 10:30 am start time. For the most part, they showed up around 11 am and were usually done by 4:30 pm. While they were here, they worked like dogs, but we feel if they'd started even an hour earlier in the morning, the project could have been done by the estimated time (they finished the job in approximately two weeks). In the grand scheme of things, this is a minor complaint. The rest of their work was stellar. Our house was built in 1927, which means it is.......quirky to say the least. Our bathtub (which we kept) was two inches smaller than standard tubs now. The plumbing for the sink was in a weird place. But the project manager Mike is so skilled at so many things, he dealt with each challenge as it came up with cheerful resignation. Even better, he SOLVED all the problems with little fuss or muss. He is really a master at what he does, and I can't recommend him highly enough. For example, given that this was our only bathroom, they worked in such a way that we were never without a toilet. At first we used the one upstairs, but then Project Manager Mike had the brilliant idea of moving the old toilet downstairs (the basement) to replace another non-functioning one. This was critically important to us, and it helped our household of 3 keep from losing our minds. PM Mike installed ceramic tile on the floor, up the front of the tub (did I mention our house is quirky?) to replace some horrible, ugly tile already there, and around the base of the walls. We had trouble with ceramic tile a few years ago with another contractor (we eventually had to go with linoleum because of the problems ? which were contractor caused), but PM Mike's expertise made the installation a breeze. No problems here. Part of the original quote was refinishing our bathtub, which had been destroyed in a hydrochloric acid accident 17 years ago (don't ask). Unfortunately, their regular tub refinisher was stuck doing hotel jobs in Columbus. Owner Mike Vecchio (yeah, that was confusing) took money off because they couldn't complete it, recommended another refinisher and, when the quote from that contractor came in higher than expected, Owner Mike volunteered to pay the difference. Our overall experience with The House Doctors was pretty amazing, and we would recommend them to anyone who needs home renovations done. We would definitely use them again.

Purchased a 3 hour drywall repair coupon from House Doctors on weekend and was contacted on Monday with scheduled day and time. The drywall in my son's bedroom was expertly repaired so that my husband could paint it. Great job and great price.

The craftsmen were so thorough and meticulous. The repair was so perfect. We couldn't see where the damage had even been. They worked swiftly and neatly. They cleaned up the work area perfectly. No dust was to be found anywhere, even after they sanded the repair areas! As an additional bonus, they helped bring in groceries from my car! That was " the cherry on top"! I would highly recommend them to anyone.

The contractor did a fine job. He actually finished all the work under the allotted three hours, but since he did everything so efficiently I thought that the $99 Angie's deal was money well spent. He even installed a three-switch light panel for me. Update: Subsequent calls to this contractor have gone unanswered, despite several attempts by me to contact them. I don't know if they are having some sort of a business-related problem, but I can no longer justify giving them the 'A' rating I had given them for their previous work.