The House Doctors

They came in, we walked through what I wanted done, prioritized the room needs and then proceeded to do exactly what I needed. They were wonderful, professional and very nice. Everything was professionally handled and they treated the house as they would their own. Thanks!

Provider was unable to come on original date due to staff illness. She agreed to do job herself the next day. She arrived promptly with one helper. They got started right away and worked very hard. They swept and mopped, cleaned tub and shower, wiped down cabinets and counters, stove and refrigerator.

I used the Angie's List service to purchase a coupon for $99 of drywall work (sucker!) from The House Doctors back in January of 2015. I provided all of the information and provided 3 suggested dates for the work. Here is the note I attached to the job, just to give the reader an idea of the scope of the work: "Several wall and ceiling areas need this service, including one large area in the ceiling over the landing on the stairs. I will most likely purchase more time to ensure everything gets done. Thanks!" Here's what happened: -The response, immediately via Angie's List (left out the names and phone numbers, etc): "Hi xxxxxx. Please send your phone number to [email protected] or call Michael xxxxx at xxx-xxx-xxxx to get scheduled. Thanks, Bob xxxxx" - I emailed Bob promptly and gave him 2 phone numbers where he could attempt to reach me, and I received a quick response that day that they would be in touch. - With no guarantee of when they would contact me for scheduling, I contacted Bob again via email 2 days later. - Another immediate response, this time to say I would be contacted that day or the next, or that i could call Michael if I needed faster scheduling. "Today or tomorrow" sounded perfectly fine, so I waited.... Then I called Michael at the number provided and left a message with my name and phone number. - 4 weeks later, I decided to send another message, this time via Angie's List. I included photos of the work I needed done, and let them know I would call Michael that day, which I did, and left another message. - The response, immediately via Angie's List: "Hi xxxxxx. We can certainly help you out with your drywall project. Please send your phone number to [email protected] or leave a message for Michael at xxx-xxx-xxxx and he will schedule your work. Thanks, Bob xxxxx" - I responded via Angie's List that the person on the other end of the email they provided (Bob?) had my phone number for weeks already, but that I would attempt to call Michael again as soon as I had time. Which I did, and left a message... - Some time went by and I hired another business to complete the work. I can only assume that they were not interested in the business of someone who had pre-paid for a small amount of labor, even though the job would have guaranteed them far more money. The pictures I provided clearly show I needed more than $99 of labor, but they didn't bother to even provide a quote. I guess business was booming. Needless to say, I will not be hiring them for any of the many other jobs I need completed, nor will I recommend them to others. Not that they seem to need it.

The gentleman came out and did everything we asked him to do with a smile. We replaced the thresholds on the front and back doors, they were rotted and and needed reinforcement. He did everything the way it should be done and didn't cut corners. A very hard worker.

They did very well taking them down so i could paint them. Then they rehung them up for me. It went very well for everything...

Wonderfully professional. Very courteous. Took the time to learn what was my highest priority and accommodated my preference. Checked in to make sure they were meeting my needs. Very efficient. I would absolutely recommend these house cleaners.

Had had House Doctors do some fence repairs earlier this year and was very pleased. Bought the three hour big deal and left message. Company returned call next day and set up appointment for a couple of weeks out. I called back discovering that I had a repair due date to meet--and responded to best ,meet my needs. I purchased the lumber. Carpenter came on time and seemed to do a very good job on fence repairs. He worked the full three hours, was friendly and cleaned up old materials, bring them to the tree lawn for pickup. I knocked him down to "B" on professionalism because he didn't seem to have all the tools etc with him to do fence work. Overall very good experience.

My initial coupon was for 3 hours. I have 2 areas on ceilings that needed repair. One had the drywall already pieces in. The other needed a 2x2 piece pieced. They arrived late and had 2 guys. One guy did virtually nothing. The other did all the work which was not a lot. In 1.5 hours the coupon was used up because they arrived with 2 people. I needed a return trip because one of the areas needed to dry. I get that. I placed calls to schedule a return. No calls back. Very poor customer service.

I had three areas of damage to my home's ceilings from plumbing leaks. I have been trying to get someone to repair this for a long time. It needed to have the taping removed for a large area in the kitchen and i was afraid the stippling would not match. My home is 26 years old. He did a fantastic job of repairing it and it is hardly noticeable. Since the builder did not ever paint the ceiling, I was able to just leave the repair as it is and don't even have to paint it. It blends right in. He was courteous and professional and went above and beyond to complete my work. I used the Big Deal and paid a little extra for the extra time he had to spend while the plaster cured.

I gave a B for quality, not because of the work, but because i had to buy a 2nd coupon to finish the job

The provider was prompt, courteous, and professional. She had all of her own tools and cleaning products. The provider explained what she was going to do and she did it. The rooms smell fresh and clean. The kitchen floor has never been cleaner. While not perfect, the provider put in two hours of work on the rooms and her efforts show.

Ordered the Angie's List Big Deal for $79. Emailed company. Kim emailed and called within 48 hours to set appt. Kim came on time. Cleaned as indicated. Very polite and professional.

After a week, I still hadn't received an estimate so I called and left a message informing him that I had not received an estimate. I again gave my phone number and email address thinking maybe he lost it. After not hearing anything after my call for another 3 days, I left another message asking for the estimate. The next day I received a call from a woman at the business stating that the owner was out of town for a couple days and that I could expect to hear something on Monday. Well it is now Thursday and have still not been contacted. Not a very responsive business. Company states in their response that they emailed an estimate twice. This is completely untrue. After I originally did not hear from them, I left a voice mail message stating my email address AGAIN. I never received ANY email. In addition, their was never any attempt to call me after they said they would. Their response appears to be a canned response similar to another poor rating on October 8, 2015. I just updated my rating to an F for professionalism as well due to unethical response.

They came out and they were very good. We had our ceiling fans up and we took them down.

The first time I called them, it was late September 2015. I called on a weekend to leave a message. Bob Vecchio returned my call in less than 5 minutes. He said, "not to worry" and "plenty of time left to repair porch before it gets too cold to paint." His son Mike met with me on October 8 to give me an estimate for the work. He was extremely knowledgeable and helpful. He explained in detail what they would do. The estimate arrived about two days later via email. The price seemed very fair. Work started on October 26. Jim came on time and worked very efficiently. It was clear to me that he was quite comfortable with porches. He tore open the porch to check what was going on underneath. Mike came out to inspect too and he advised me on the additional work needed to reinforce the joists. He had told me ahead of time that there would be additional costs for the joists but it would "not be thousands of dollars." It turned out to be about $800 which I understood. Jim worked alone and finished the entire job in two days. Pretty amazing given he had to reinforce ALL of the joists, correct what the previous contractors had done and replaced 80% of the tongue and groove boards. Mike came out two times to follow up and to make sure I was happy. I'm a graphic designer and I'll be honest, I'm very particular about work in our house being done neatly and correctly. I am not exactly easy to please. Jim is an excellent carpenter. He is very quiet, professional and neat. This is the second time he has done work at our house. The first experience was a side door installation and that went very well too. The porch looks fantastic and it appears to be very solid. The wood came primed, so my husband stained it a few days later. It's in tip-top shape for the winter now! Thank you, House Doctors!

Showed up on time & didn't stop until job was complete...

The old ball and chain decided to place a doorway between our living room and dining room for quiet and privacy while watching TV. I hated the door because it made the house seem smaller. After several years of complaining he took it down but procrastinated about rebuilding the doorway frame. When I saw the deal for The House Doctor I jumped on it. Mike arrived on time, was very professional and did not leave a mess.

Two young man came on time. Pleasant and receptive. The work was to repair bottom of door frame and loose door sill. 1. He and his assistant started to cut out rotten part of the frame and part of sub floor. They needed to fill the gap. They cut 1x4 and painted one piece and did not paint the other piece. Made 2 pieces rather than one. Attached to floor joist with glue and screws. They could not put back door sill because there is no sub floor. They had to put screws to metal part of the door sill to anchor it. It is not very stable. 2. To repair bottom of door frame, they cut out rotten part of the frame. They put pieces of wood to replace cut out part of door frame. Pieces of wood did not fit well, they needed many trial and error to make it fit. The finish is not even, part of the replaced wood is sticking out. 3. They cracked inside of door frame while doing the work, for which they put caulk and a screw to avoid separation. 4. They did not buy correct weather sseal for bottom of the door, had to buy another one which I paid again. They had to make another trip to the Home depot, which took another 25 minutes (First trip to Home depot was to buy 1x4 wood and weather seal). Next day, I had to remove and make it fit because metal part was deforming weather strip. 5. While removing the door to replace weather strip they made 2 ugly gouges to inside door frame. 6. They did not have tarp to protect my newly installed wood floor. The men worked as much as they know how to do it. I do not blame them. I have problem with The house doctor. They should have sent skilled person to do the job. They sent inexperienced workers. Due to the trial and error it took much longer to do the job and caused some damages to the door frame. It took total 8.5 man hour and I had to pay $195 extra. The Angie's list coupon was $111 for 3 hour. I have hired a lot of contractors from Angie's list. This is first time I am reporting because Angie's list members should know about the company.

The problem we had...no hot water...is gone and we are very pleased.

Nice job - very polite - would use again.

It went fairly well, however, it cost me more money. One of the helper's was not as professional, I would use them again but request a different person to help.

This was an Angie's List deal and scheduling with this provider was difficult. When the person would call and leave a message for me to call her to schedule, I would quickly return her call, and had to call and leave a message more than once just to get someone to call. To be honest, after all the attempts I can't remember the exact date when I was finally able to get the work done. When the two young men came out, they were punctual and professional. And the work was satisfactory. I had to pay extra to get the drywall in the condition it really needed to be. And for them to sand and paint would have cost $50-65 more. That did not seem like a good deal to me. The area was not that large. I'm not sure I would use them in the future, but if I did, it will not be with an Angie's Special. I would instead get a quote for the entire job first. Also, the date that I have entered may not be the correct date the work was done, so i apologize to the vendor. I do not have access to my files right now to retrieve the invoice, and I had to enter a date in order to complete the review.

I think it was $99 for four hours. They did good work but I had to figure out a way to get it painted. They did good work but they did not finish it. I don't have a ladder tall enough so I think although they were actually doing work, it kind of caused me to do more work. I would have been nice if they had offered a solution to have it finished. They were there longer than the deal was for, which was fine, but I felt like that pricing was a little bit high. The quality of work seemed good, but they just didn't finish or offer a way to finish it.

Before making the purchase of the Big Deal for plaster repair, I sent a message to the company through Angie's List briefly explaining the type and size of the repair in the ceiling plaster. I also said the property was in Lakewood and I asked if they were registered to work in Lakewood. I received a message back that they could help me with the repair and they could work in Lakewood. Based upon this information, I purchased the Big Deal. I got a call from someone at the company wanting to set up a date for the repair. This is a rental property and I had to clear the work with the tenant. When that was set, I called the company back to set up the date. After a week, I got a call back and the time was set for July 14, with their worker to arrive between 10:00 - 11:30 a.m. On the day of the appointment, I was at the property at 10 am and waited. At 11:30 exactly, the worker showed up. We went to the room and he looked at the area and said it could not be repaired and the entire ceiling would have to be replaced at a cost of approximately $1,000. I said that was not an option and we left. But I was not surprised by this situation because I felt that this company was very unprofessional from the beginning. First of all, it was obvious that they never read my messages about the problem because they kept asking me for my phone number which I provided in the messages. Secondly, they never asked for any detailed information about the problem, photos or anything. Because they don't go to the site to evaluate the problem, I believe they are really unprepared to take care of anything except small issues. I also want to note that this company is not on the Lakewood Building Department's list of registered contractors, as I was lead to believe by the company. Strangely enough, the day after the appointment, I had a call from a lady at The House Doctors checking to see if an appointment had ever been made to come to my property. I laughed and said, yes, yesterday was the appointment. She apologized for not knowing but indicated she was "trying to get them organized" or something to that effect. I said someone had been to the property but I did not have the work done. I would strongly recommend that members be wary of this company and if you contract for them to do any work, make sure they are able to do it before you do anything with them. And since then, I have talked to other plaster contractors and they all indicated the ceiling could be repaired. I have since had the repair made for much less than $1,000

The job was done professionally in a timely manner and they were happy to work around scheduling constraints. Mark communicated with me throughout the job with updates and timelines and they were able to finish this large job quickly. I would definitely hire them again.