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Joe's Lock & Key

Locksmiths, Buying Services

About us

Locally Owned and operated since 1994. We offer prompt, professional service, with a personal touch, at an affordable price. Angie's List member discounts! No subs. Cost is determined by the job. Call for pricing. Credit Cards Accepted!

Business highlights

32 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Emergency Services Offered
Eco Friendly

Services we offer

Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.

Services we don't offer

CREDIT, BILLING/OPEN ACCOUNTS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 276-300 of 621 reviews

KAREN K.
05/2013
5.0
locksmith
  + -1 more
Joe called prior to the appointment time to confirm his arrival. Installation and clean-up were completed in a timely manner. I would not hesitate to call Joe again.
Description of Work: Joe installed a new lock on the back door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Joe's Lock & Key
Thank you for the "A" rating!!

janet S.
05/2013
5.0
locksmith
  + -1 more
The service Joe provided was highly professional & his honesty was appreciated. He only replaced the necessary part instead of the entire lock. His charges were very reasonable
Description of Work: Joe was on time & very professional ... his integrity was much appreciated (he only replaced the necessary part) whereas he could have replaced the entire lock I highly recommend Joe's Lock & Key

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Joe's Lock & Key
Thank you for the great review!! Call if you need me!

Raghavan G.
05/2013
5.0
locksmith
  + -1 more
Joe came on time, did a very professional service. Very friendly and easy to work. He entertained angie's list discount and gave further discount since he could not accept credit card at that time as he promised.
Description of Work: re-key multiple doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Joe's Lock & Key
I was happy to help!! Thank you for the "A" rating!!

JULIANNE D.
05/2013
5.0
locksmith
  + -1 more
Email Joe at 0709 and received a call from Joe at 0730. Joe was here this afternoon at 1219, he is efficient and prompt. He explained everything to me what he was going to do. Wonderful experience, changed both deadbolt locks, made extra keys for, went above and beyond fixed a door that the lock was upside down. He didn't charge me for fixing that door. Was very professional and very pleased with his service. Will use again.
Description of Work: Key wouldn't turn into the deadbolt lock this morning, replaced both deadbolt locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Joe's Lock & Key
Thank you for the positive review!!

Amy R.
05/2013
5.0
locksmith
  + -1 more
I made an appointment with Joe on Friday. . We agreed upon a time, he called right before he came to let me know he was on his way and arrived within the agreed upon time frame. He is professional in appearance , friendly, and efficient. I would highly recommend him !
Description of Work: Joe changed the locks on all the outside doors to our home. He also made keys for us to use. He was pleasant, efficient; the work was completed perfectly . The locks work better than ever. He was extremely neat, there was absolutely no mess inside the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Joe's Lock & Key
Thank you for the possitive review, and nice comments!!

Elizabeth H.
05/2013
5.0
locksmith
  + -1 more
It went perfect. He was done in less than an hour, cleaned up and was on his way. He did a really nice job and the price was right.
Description of Work: Joe's Lock and Key came out to install a dead bolt lock on my side door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Joe's Lock & Key
It was a pleasure serving you. Thank you for the "A" rating!!

Bradley R.
04/2013
5.0
locksmith
  + -1 more
It was a great experience, he was very accomodating to our schedule and came out on a Saturday at no additional fee. He was very propmt and curteous, discussed all options prior to coming to the house. He was honest as he could have easily changed the lock and we would not have know any different. Highly recommend.
Description of Work: We had a lock that was not working and thought we would need replaced. We discussed via phone and e-mail what needed to be done and he even suggested and told us what we could buy at the local hardware store to save us money. He could provide if we preferred. When he got there he was able to determine that the lock did not need to be replaced but cleaned and performed this task and now lock working perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Joe's Lock & Key
I was happy to help you!! Thanks for the "A" rating!!

Janice H.
04/2013
5.0
locksmith
  + -1 more
I am very satisfied with Joe's work.
Description of Work: My back door to my garage was kicked in. the door would no longer lock. Joe came out when he said, called 15 mins before arriving and provided me with a new more secure lock for my garage. He was prompt, professional, informative and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Joe's Lock & Key
Thank you for the "A" rating and kind comments!!

Stan B.
04/2013
5.0
locksmith
  + -1 more
They did a great job. We had a purse stolen with house keys and ID inside; next day service, rekeyed our entire house which inlcuded several older locks which were hard to work with - but they successfully did.
Description of Work: Re-keyed locks, added a deadbolt to an existing door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Joe's Lock & Key
Thanks for the possitive review!!

CRAIG H.
04/2013
5.0
locksmith
  + -1 more
He made sure everything worked and the price was reasonable. Very professional and knowledgeable.
Description of Work: Joe came to the house and replaced an old broken lock on a door with a new one that I had bought.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Joe's Lock & Key
Thank you for the "A" rating!!

KATHY R.
04/2013
5.0
locksmith
  + -1 more
He said he would bring some supplies and was able to fix the lock and replace part of the lock instead of replacing the entire door. He did a great job and was prompt.
Description of Work: He fixed the lock on our door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Joe's Lock & Key
Thanks!! It was a pleasure serving you!!

Shirley S.
04/2013
5.0
locksmith
  + -1 more
I love Angie's List. Been a member seemingly forever and have found so many excellent businesses, and today was no exception. Found myself in need of a locksmith, and the sooner the better. Called last night and Joe picked up, which I really appreciated. He gave an ETA for today and hit it pretty much on the nose, maybe a couple of minutes early. Joe handled the problem quickly and professionally, and before you know it all was right with the world--or at least my broken lock. A sample of one doesn't necessarily mean that much, BUT, when you add my voice to all those who have previously praised this business, it totally makes sense to call Joe when you need the services he so professionally provides. While I hopeto have no need for his skills anytime soon, if (and when) I do, I will not hesitate to call him again.
Description of Work: Replaced a broken/frozen lock on the door to the garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Joe's Lock & Key
Thanks for the great comments!!! and the "A" rating!!

ELISABETH G.
04/2013
5.0
locksmith
  + -1 more
Joe was prompt and courteous and explained what he was doing. Kept the area really clean and made sure I was comfortable using the new locks. Highly recommend!!
Description of Work: Installed new front door knob and lock and re-keyed back door knob and lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Joe's Lock & Key
Thank you for the "A" rating!!!

Hannah D.
04/2013
5.0
locksmith
  + -1 more
Joe returned my call promptly and we arranged for him to come by to install the lock. He was punctual and extremely tidy. He's a really friendly and nice person too! I'd definitely call him for any future needs.
Description of Work: Joe installed a new deadbolt on our front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Response from Joe's Lock & Key
Thanks for the great review, and nice comments!!

CHERYL C.
03/2013
5.0
locksmith
  + -1 more
Joe is punctual. He arrived ten minutes before our scheduled appointment time, which I appreciated. We reviewed the job, which we had discussed on the phone days before the appointment. He then proceeded to work on rekeying the locks. Joe made several copies of the new keys. He completed the job in 1 and 1/2 hours. Joe was professional in manner and courteous. I would use him again and recommend him to family members and friends.
Description of Work: I had 8 locks rekeyed on entry doors. Six were regular locks and 2 were inside/outside key locks on security doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Response from Joe's Lock & Key
It was a pleasure serving you. Thank you for the possitive comments!

Deborah R.
03/2013
5.0
locksmith
  + -1 more
Great. Joe changed out the keyed deadbolt to regular. He is the one to call when it comes to a locksmith as he is always prompt, fast, professional and reasonable.
Description of Work: Keyed deadbolts (had parent with dementia) changed to regular deadbolts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Joe's Lock & Key
Thanks for the nice comments and "A" rating!!

lisa D.
03/2013
5.0
locksmith
  + -1 more
I was happy to get this fixed so quickly. Joe was very friendly and professional.
Description of Work: Door handle and lock broke. Called Joe and he answered the call immediately and promptly came out and fixed the handle and lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Joe's Lock & Key
Thanks for the A rating! I was happy to serve you!

Sara-Jane S.
02/2013
5.0
locksmith
  + -1 more
I have used Joe once before so I called him again to replace an old lock on an original wood door which is mostly glass in a house built in 1922. This was no easy task and took a couple of hours but Joe did an excellent job. The door and lock look historically correct. Another job well done!
Description of Work: An old door lock needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Joe's Lock & Key
Thanks for the comments and "A" rating!!

ED & DEBORAH T.
02/2013
5.0
locksmith
  + -1 more
We had a problem with the dead bolt on our patio doors - wasn't working so the door would not lock. Called Joe asked if he could stop by and take a look in a day or so. That evening he called me back and we scheduled the appointment for this afternoon. He arrived on time and took maybe two minutes to identify the problem. He had the dead bolt fixed quickly and was on his way. It is so refreshing to find someone who does what they say they'll do - quickly and at a great price. He even reminded me of the Angie's List discount when we were settling up. We will highly recommend Joe to anyone who needs a locksmith.
Description of Work: Dead bolt on French doors from patio broken

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from Joe's Lock & Key
Thanks for the nice comments and "A" rating!

Carl J.
02/2013
5.0
locksmith
  + -1 more
I called Joe on short notice on a Saturday morning to re-key 4 locks on a rental unit. I didn't expect to receive same day service, but in less than 90 minutes from my initial phone call, the job was done.
Description of Work: Re-key 4 locks on a rental unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Joe's Lock & Key
Thank you for the possitve review!

Patrick M.
02/2013
5.0
locksmith
  + -1 more
I found Joe on Angie's List and I contacted Joe for help with getting into my car and repairing the locks on my car. The battery had died so I could not use my remote to open the doors, and the key would not turn in the lock due to years of non-use of the key slot. Joe called back shortly after I had left him vmail and he said that he could help me. However, he was en route to the hospital due to a family emergency so he gave me a colleague's name and number. I told Joe that I was fine with waiting another day to work with him and he called me twice with updates on his ability to come out, which he did the following afternoon.Joe quickly got me into my car, got the door locks functioning again and cut me a master key - on the spot - all within 30 minutes. He made sure to ask if I was satisfied with the work, which I was.
Description of Work: I contacted Joe for help with getting into my car and repairing the locks on my car. The battery had died so I could not use my remote to open the doors, and the key would not turn in the lock due to years of non-use of the key slot.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Joe's Lock & Key
Thank You for the possitive report!

Lena B.
02/2013
5.0
locksmith
  + -1 more
During a recent windstorm, I was awakened early in the morning, after having retired for the night, by a cold temperature in the house only to find the two front doors were wide open. I managed to close the doors for the night strtategically placing a closed ironing board between the door and a wall opposite to keep the doors closed until I could do something more after sunrise. I called Joe's Lock & Key and explained what happened and he came out, looked the situation over and immediately knew what to do. There were two slide dead bolts on one of the doors. One of the dead bolts was supposed to slide into a hole on top of the doorway frame and another dead bolt was supposed to slide into a hole on the bottom of the doorway frame. The top one was not aligned correctly and so that bolt never connected to keep the door stable. Joe adjusted the door so that the deadbolt slid all the way into position. He took the time to explain what was wrong and gave me some hints. He did some minor adjustments to the door itself as well. I want to add my Wow! to the service he provides. He is top notch and I found out that "they do make 'em as good or better than they used to". I recommended him highly. He's exactly the kind of service person you want and would expect to find on Angie's List. I feel fotrunate to have met the best locksmith in this neck of the woods.
Description of Work: Adjusted a double-door entrance situation where the deadbolts did not align properly causing the doors to open when there was a windstorm or similar incident. There were 2 deadbolts involved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Joe's Lock & Key
Wow!! Thank you for the great comments!!

Santina V.
02/2013
5.0
locksmith
  + -1 more
I recently damaged the door knob on my main access door at home. I contacted Joe Fradette to do the repairs. He did an exceptional job on the repairs and charged a reasonable fee for service. He was on time and had an excellent demeanor. While he was repairing my door, my elderly neighbor called me. She had two doors that needed the automatic door closers screwed back in and asked if he would come down and help her. I mentioned this to Mr. Fradette and he immediately agreed to go take a look which he did. As I was getting in my car to return to work my elderly neighbor called to thank me and said that Mr. Fradette had not only fixed her doors but had refused payment. Anyone that needs a locksmith cannot go wrong by giving Mr. Fradette a call.
Description of Work: Joe's Lock and Key is the best
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Response from Joe's Lock & Key
Thanks for the "A" rating!!

Debbie B.
01/2013
5.0
locksmith
  + -1 more
We had an emergency on a Sunday evening. The deadbolt on our door was not working properly. We needed a lock on the door that night as there was no other lock on the door. We got Joe's number off of Angie's List and called him. He arrived within the hour and did an excellent job. We defininetly would recommend his services.
Description of Work: Joe installed a doorknob and a deadbolt on our front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Joe's Lock & Key
I'm glad I could help. Thanks for the "A" rating!!

Jon C.
01/2013
5.0
locksmith
  + -1 more
Joe came out within 36 hours of my call (and this was NOT a rush job) and took care of everything. Perfect!
Description of Work: This will be the easiest review I've ever written: you would be a fool not to use Joe's Lock & Key. Professional, prompt, fair and great to deal with. They are officially on my cell phone's short list of go-to repair guys. Thanks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Joe's Lock & Key
Wow!! Thanks for the great comments, and rating!!

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Buying Services

FAQ

Joe's Lock & Key is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Joe's Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Joe's Lock & Key offers free project estimates.
Yes, Joe's Lock & Key offers eco-friendly accreditations.
No, Joe's Lock & Key does not offer a senior discount.
Yes, Joe's Lock & Key offers emergency services.
Yes, Joe's Lock & Key offers warranties.
Joe's Lock & Key offers the following services: Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.
CREDIT, BILLING/OPEN ACCOUNTS.

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM