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Joe's Lock & Key

Locksmiths, Buying Services

About us

Locally Owned and operated since 1994. We offer prompt, professional service, with a personal touch, at an affordable price. Angie's List member discounts! No subs. Cost is determined by the job. Call for pricing. Credit Cards Accepted!

Business highlights

32 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Emergency Services Offered
Eco Friendly

Services we offer

Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.

Services we don't offer

CREDIT, BILLING/OPEN ACCOUNTS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 176-200 of 621 reviews

Chip J.
06/2015
5.0
locksmith
  + -1 more
great provider, made sure everything was fine
Description of Work: re-keyed four deadbolts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Joe's Lock & Key
Thank you for using my service and the positive review!

karen S.
06/2015
5.0
locksmith
  + -1 more
Great company, came out fast. Joe was very professional and did a wonderful job installing a deadbolt, even cleaned everything up. Very reasonable.
Description of Work: Installed a deadbolt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Response from Joe's Lock & Key
Thank you for the "A" and positive review!!

Robert S.
05/2015
5.0
locksmith
  + -1 more
Joe found some challenging locks in the first house and actually used some parts that he had in his truck to fix those. He gave me a break as opposed to what most would do, which would be to tell me I needed new locks and of course charge for them. Joe does not do that. Joe spend an inordinate amount of time making sure all was as it should be and charged a very fair price. He was punctual, kept communication open and provided very fine service and products.
Description of Work: This was the second house within a week that Joe had changed all of the locks or re-keyed locks for us. This man is just the best. Honest, helpful, kind, fair and of course a completely awesome locksmith! And that is why I asked him to redo the locks on the second house. Would I hire him again? In a heart beat...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Joe's Lock & Key
Thanks for the nice comments, and positive review!!

Janet O.
05/2015
5.0
locksmith
  + -1 more
Our main lock on the front door wouldn't open because the handle on the outside wouldn't push down. We needed a new lock. When Joe looked at the lock, he said that he could replace it, however, the company that made the lock would replace it for free. He suggested we call the lock company. Acutally, Joe said that he would call and he did call - right from our home. The lock company said they would send out a brand new lock. When we received the new lock, we called Joe and he replaced it for a minimum charge. He fixed some of our other deadbolts that didn't fit the door jam right. He keyed a new lock on the back door to match our other locks. He was prompt, courteous, and the price was VERY reasonable.
Description of Work: Took 2 old deadbolts off and replaced with 2 new ones, fixed a few locks and keyed them to the same key.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Joe's Lock & Key
I was happy to serve you! Thank you for the positive review!!

Wendy S.
04/2015
5.0
locksmith
  + -1 more
This gentleman arrived quickly, and tried cheaper methods. He was able to get in quickly and professionally. The cost was much less than I thought. Joe is just a awesome locksmith
Description of Work: We were locked out of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Joe's Lock & Key
Thanks for calling! I was happy to help!!

Nicole W.
04/2015
5.0
locksmith
  + -1 more
After reading all the positive reviews I decided to call Joe and I'm so glad I did. He was able to fit me in the same day and showed up on time as promised. He replaced and even repaired a lock at no charge. He honored the Angie's list coupon with no questions asked on top of what I He was very professional and courteous and will recommend Joe to every time.
Description of Work: Joe replaced and repaired locks in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Joe's Lock & Key
Thank you for the "A" rating and positive review!!

Kathryne H.
04/2015
5.0
locksmith
  + -1 more
We were not sure if it could be fixed. I had actually sent him some pictures so he could kind of look at things so we can talk some more because we were not quite in a position to replace the lock as it would involve replacing the whole door also. It is thirty-years old. He was able to fix the lock. It was like a door handle, but he honestly could not guarantee it because of the age of the door or lock. We were fine with that because it is not a door that we use frequently. We were like okay with that until we decide where we want to go next. We had a certain time frame like within an hour. I told him that it was fine because I was not going to be here, but my husband was here. So, I am assuming he was here on time within his hour time. I was really happy that he fixed the thing and saved me eight-hundred bucks. So far, the lock works.
Description of Work: I just had a locksmith off of Angie’s List and it is Joe’s Lock & Key. He fixed a lock that had broken off a thirty-year old door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

Response from Joe's Lock & Key
I'm glad I could help! Thank you for the positive review!

Richard K.
04/2015
5.0
locksmith
  + -1 more
We just closed on a rental house. We picked Joe's Lock and Key based on his many outstanding reviews on Angie's list and there was a 5% Angie's List discount. We met Joe at the house right after closing. He was able to fit us in his schedule by moving work around - that was really appreciated. He evaluated our door/lock situation and made recommendation. We went ahead with his plan and he proceeded to change out all the necessary locks. He was efficient and professional. A pleasure to work with; gave us an itemized bill at the end with the 5% Angie's discount. I will use him any time I have a lock or key issue.
Description of Work: Changed out locks for several doors on our house and made keys for the new locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Joe's Lock & Key
Thank you for the positive review and for using my service!!

Robin S.
04/2015
5.0
locksmith
  + -1 more
Joe made the appointment for the day after I called. He arrived promptly and completed the work in a timely manner. He was very polite and professional, and he did an excellent job.
Description of Work: Joe replaced the cylinder in two deadbolts and replaced two door knobs. He also installed a new deadbolt and door knob in another door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

Response from Joe's Lock & Key
I'm glad I could help!! Thank you for the positive review!!

Matthew F.
03/2015
5.0
locksmith
  + -1 more
Joe came to my house to replace locks. He was available to discuss my needs via phone prior to coming to my house. He gave accurate pricing details on the phone when I initially discussed the services with him. He arrived on time and performed the services in an efficient manner. Overall, he did an excellent job with everything that I asked him to look at and work on. I would use him again to perform similar services.
Description of Work: Replaced locks on house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Joe's Lock & Key
I was happy to help! Thank you for the positive review, and congratulations on your new home purchase!

richelle P.
03/2015
5.0
locksmith
  + -1 more
He did great work, he cleaned any mess that would have been left and he did not waste time. I will use him again if I need a locksmith.
Description of Work: Professional and proficient. Good work and fast.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

Response from Joe's Lock & Key
Thank you for the "A" rating and positive review!!

Donald C.
03/2015
5.0
locksmith
  + -1 more
He's been very good. I recommend him to others.
Description of Work: He is in the process of fixing a lock.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thank you for the positive review!! Let me know when it is warm enough to finish.

Stephanie S.
02/2015
5.0
locksmith
  + -1 more
I got Joes name from Angies List. He was the first and only person I called. He told me he would come out right away to change my locks. Talk about excellent response! He was out within about 20 min. He was friendly, knowledgeable and helpful. He changed all three of my locks quickly and also made some great suggestions on how to key them-having a special key made to give to someone else without access to the deadbolt. I have never heard of this before, and am so glad he suggested it! And the bill was $133, which seems like a great deal to me. I would highly recommend, and will use in the future if ever needed!!
Description of Work: He changed the locks on three of my doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

Response from Joe's Lock & Key
Thank you for the great comments and positive review!!!

Barbara B.
02/2015
5.0
locksmith
  + -1 more
Joe was at my home at the appointed time and quickly had the locks done.
Description of Work: Changed dead bolts on the doors of my new house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Joe's Lock & Key
Thank you for the "A" rating!!

Patrice B.
02/2015
5.0
locksmith
  + -1 more
After I sent Joe a message through Angie's list, Joe called me within 30 minutes and came out the same day to change the locks on my house. Joe is very professional and I would definitely call him again.
Description of Work: Changed the locks on my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Joe's Lock & Key
I was happy to serve you! Thanks for the positive review!!

Beverly S.
01/2015
5.0
locksmith
  + -1 more
They were wonderful! I can’t say enough, he was terrific!
Description of Work: All doors rekeyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thank you for the positive review and "A" rating!!

Jeff L.
01/2015
5.0
locksmith
  + -1 more
Sent a message on a Thursday morning via Angie's List and Joe email back that same day. We reviewed the scope of work over the phone and received an overview of charges. Joe asked for photos so he would some idea of what we had in terms of locks & doors. Scheduled service for the next day. Joe called prior to leaving to verify we were still on track and he arrive on time. He completed all the work with 2 hours and walled us through all the doors to make sure they worked and we were satisfied. The final bill was exactly what we expected and he was able to make a minor repair with used material at no charge. Very satisfied and would use them again should the need arise.
Description of Work: Keyed all the doors with the same key, Replace and or installed 3 deadbolts. Ensured all locks were in good working oder.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from Joe's Lock & Key
Thank you for the comments and positive review!!

Concetta M.
01/2015
5.0
locksmith
  + -1 more
The work was excellent. He was excellent. There was no mess when he left. He was very prompt.
Description of Work: They came out to change the locks on four of our doors, and replaced two of our screen door locks as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Joe's Lock & Key
I was happy to help! Thanks for the positive review!!

ANITA U.
01/2015
5.0
locksmith
  + -1 more
I have always used a different lock company, but never again. Joe responded to my email immediately, he was able to give me a price over the phone and came out the very next day. He was on time and called on his way per my request. He was professional, efficient and very reasonable and reminded me and applied the coupon he had on Angie's List to the exact price he quoted me. I would recommend him to anyone and if needed will use him again.
Description of Work: Joe rekeyed three locks I needed changed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Joe's Lock & Key
Thank you for using my service and for the "A" rating!!

CHERYL F.
01/2015
5.0
locksmith
  + -1 more
I called him one day and explained what I needed and he told me he would be there the next day. He showed up on time, got right to work, explained what he was going to do, and made the lock work better than it ever has, and I have had locksmiths work on this problematic lock before. He didn't waste any time, and was very friendly and knowledgeable.
Description of Work: Changed a lock on an exterior door, and rekeyed several locks and made a couple of extra keys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Response from Joe's Lock & Key
I'm glad I could help! Thank you for the positive review!!

Carl J.
01/2015
5.0
locksmith
  + -1 more
I called Joe on a Saturday morning and he was able to help me out the same day. I needed access to a garage door that the key was lost and I needed several locks changed and keyed alike. Joe arrived early, and was friendly & professional. He even replaced a strike plate and didn't charge me for it. He was done in less than 30 minutes. I've used Joe in the past, and I will use him again. Anyone needing a competent locksmith at a reasonable price, should give Joe a call.
Description of Work: Joe came and re-keyed several locks and gained access to a garage that I didn't have a key for.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Joe's Lock & Key
Thank you for the kind comments and "A" rating!!

Michael M.
12/2014
5.0
locksmith
  + -1 more
I called on a Saturday and was able to set up an appointment for Monday afternoon. Had all the door locks in my home rekeyed. The work took under 2 hours, probably closer to 90 minutes. He also adjusted some of the locks that were a little misaligned. Now they all operate smoothly. Joe was on time, actually a few minutes early. I found him to be responsive, professional, and very easy to work with. Would definitely use his services again.
Description of Work: Rekeyed all house locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Joe's Lock & Key
Thank you for using my service and the positive review!!

Ferole P.
12/2014
5.0
locksmith
  + -1 more
Joe was awesome! Very nice, professional, listened, courteous, professional, quick...also lubricated my locks so they are like new. You can't go wrong with Joe's service!
Description of Work: Changed three house locks and retooled 5 keys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Joe's Lock & Key
Thanks for the positive review!! I was happy to serve you!!

David S.
12/2014
5.0
locksmith
  + -1 more
It was great. Joe was on time, friendly, professional and neat as a pin. Best of all, his work was outstanding. A very pleasant experience.
Description of Work: Re-keyed 4 locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Joe's Lock & Key
I was happy to help! Thanks for the "A" rating!!

Timothy D.
11/2014
5.0
locksmith
  + -1 more
He was great--from the first point of contact to the end. He happened to be in the neighborhood when I called so we got a same-day appointment. Polite. Professional. Efficient. None of the complaining that we are used to hearing from people about old houses. He appreciated and admired our century home. He was pleasant and cheerful and modest. I can't say enough good things about him. I wish everyone who came here to do work was just like Joe Fradette. We gave him two problem-ridden projects that others wouldn't touch and he wasn't fazed at all. We could not be happier with his work.
Description of Work: He was able to put a deadbolt on an unusual odd-sized side door to our 102 year old garage. We were never able to secure it until Joe came out and found a solution. While he was here he was also able to fix a knob on the back door to the house that other locksmiths said couldn't be fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Joe's Lock & Key
Wow!! Thanks for the great comments and "A" rating!!

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Buying Services

FAQ

Joe's Lock & Key is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Joe's Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Joe's Lock & Key offers free project estimates.
Yes, Joe's Lock & Key offers eco-friendly accreditations.
No, Joe's Lock & Key does not offer a senior discount.
Yes, Joe's Lock & Key offers emergency services.
Yes, Joe's Lock & Key offers warranties.
Joe's Lock & Key offers the following services: Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.
CREDIT, BILLING/OPEN ACCOUNTS.

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM