Invisible Excavations Plumbing and Drain

I wrote them a two page letter and I will not review them again on Angie's list. See my 9,2012 review.

see above. He spent 4 hours fixing the problems and I was very satisfied.

Not a good experience. We realized after the work was completed the leak was never fixed because we found water in our basement wall. This leak ruined the dry wall and the paneling. We sent a letter to the coompany and they never acknowledged it nor did they call. We called Ebel plumbing to fix the valve. They confirmed that a faulty valve with a hairline split was the problem. Ebel fixed it in a very short time.

It didn't go well at all. The gentlemen fumbled around with the cartridges for approximately 2 hours and charged me nearly $500 for something that took me only a half-hour to do. Ultimately, I am very disappointed with the price and the service from Benjamin Franklin Plumbing.

Old toilet overflowed, it was due to some downstream piping issues. The clog was snaked and scoped and toilet was replaced by a new one that I had purchased. Plumbers themselves were knowledgable and professional. However I feel that their price was high. Estimate for future work turned to be about 3x more than what I spent with another company.

The work they did was fine, but they tore my screen door while caring their supplies into the house. When I called the owner he was very rude and sassy, accusing me of trying to get the plumbing job done for free. I would not use them again because of their very poor customer service.

One thing they say in their contract is that if you're unhappy, you don't have to pay. They also say for every minute they're late they will take $5 off. He showed up more than three hours late. Then when he was half way through he said he under estimated by a lot and would need a lot more money. He also said he was not responsible for any damages he made during the job. He tore my place up completely. He went and got epoxy and applied it and then tried to charge me more than what he had said it would cost. I said I would write him a check and he said he would take cash only. I gave him the cash and asked for a receipt, which he refused to give me. He also threatened to go and tear the epoxy out if I didn't give him the cash. I called Benjamin Franklin yesterday to complain and they told me that he had quit. When he came and did the work for us he was in a Benjamin Franklin box truck. They said he had been with them for 4 weeks and they have had many complaints. I was wondering why they kept him around for so long in the first place. I am now waiting to hear back from them on how to handle the situation from here. Matthew was very physically abusive and the neighbors and tenants could hear him yelling. He was discussing prices and other business in front of the tenant which I asked him not to, and he repeatedly did so. David, who I spoke to at Benjamin Franklin, said that Matthew has gone from job to job, so they were well aware that he was a problem.

They came on time. I don't think they were meticulous about cleanup, but it was OK. They fixed it, but when they put it back there was a dark spot left on the linoleum. It was an emergency, and on the weekend, so I was OK with it.

On time, friendly & they explained everything very well. Would be happy to use them again!

They did a good job. They were prompt and very courteous. They cleaned up after themselves and so far everything works.

On 3//08/12 I called Invisible Excavation and spoke with Briann McDermott. He quoted me $299 to run a camera a camera through my drain pipe to see if he could find the stoppage. I sounded expensive but I didn't like the idea of digging up my yard so I made an appointment for Wednesday morning 3/14/12. On the 9th Brian called and said he couldn't make it on Wednesday morning so we changed the appointment to Thursday morning 3/15/12. On Thursday morning Brian did not show up so at 11:30 am, I called and got voice mail. I said that I had taken a morning off work and I wanted to know the status of our appointment. I waited the rest of the day and no Brian and no call back. I received no call on Friday. From a reputable business I would expect a phone call and an apology and explanation ? I got nothing. When I got no call on Friday I just assumed they didn?t want my business and I began looking for a new vendor. On Monday 3/19/12 I received voicemail from Lori from Invisible Excavation 216-882-2020. The message stated that she understood they had missed an appointment and would I call back to reschedule ? no apology just did I want to reschedule. I ignored the call but Lori called back and left another voicemail on my cell phone this time so I called her back and explained that I had missed a day?s work and had not received so much as a phone call from Brian, let alone an apology and that I would not be missing another day?s work. I feel that a vendor who does not respect my time deserves neither my respect or my time. s/John Henry

They did excellent service and their price quote was right on. It was a great experience overall.

I was given this company directly from Permaliner. He assessed it would be about 72 plus feet. His original price was over $11,000 but he gave me a senior discount and charged a little over $10,000. All the other companies said they would need to cut a hole in the basement floor to access the pipe. This gentleman was able to do everything throughout the process as easy as possible and made sure that there was no digging. He took even more off the end price because he was able to do the work without digging. They installed a Permaliner lining instead of trenching for 82 feet from the house to the street. Everyone else wanted to cut up my entire yard, my new driveway and cost me an arm and leg. He did so much more than the others were going to do. He was so knowledgeable and did things that helped me not only save money and did the work so that I would not have any additional problems. I have a 50 year, transferrable warranty where the only other warranties that were offered had 5 year and 15 year. He showed me the video after the pipes were done and they are so smooth and will keep the roots out. They were clean, immaculate, easy to work with, kept the cost down and kept me in the loop throughout the whole process. They were able to come to my home 3 hours after I signed the contract and started to set up the equipment. They were done setting up 9:30 p.m. and came back to start the job at 6:30 a.m. They were completed with the job at 2:00 p.m. I can't say enough great things about them.

They were amazing. They were very professional. The guy was polite and the price was very reasonable. It was a great experience and I would recommend them to anyone. Ask for Jason and go to their website www.columbustrenchless.com.

I didn?t like the job done. I didn?t like the set up that they had. They had something put up for future reference. They acted very differently than most plumbing services. We just paid for the service and that?s the end of it. They had some kind of a deal where you pay extra and you get some things afterwards. I don?t remember exactly what it was but I wasn?t too thrilled with their offer. I forget their approach but it?s different from other plumbing companies where you just come and do the job, and you get paid and leave. I forget what it was, but I was not pleased with their approach. I like people who come and do the job, get paid and move on. I don?t like it when they try to hang in there for another job. It was some kind of work or program which I didn?t like. I can?t tell you what it is because it?s a year and a half ago. I never called them back. I would not use their services again in the future.

I needed someone on Christmas night and they were the only people that responded out of all the people I called. They were very professional and it took them until 3:30 in the morning. So far everything is fine. The price was a little high but it was Christmas night.

My kitchen faucet was dripping, I called day in advance to schedule an appt (not an emergency). - they have 4 price levels just to come in and give you an estimate- 8/4/1- hour window - just to give you one hour window for their visit they charged $99.00 (called express) rate. Technician (Andy) was prompt (8:40 AM) gave an estimate of $396 within 5 minutes of arriving to repair dripping faucet, that included additional $97.00 to pick up the part because he did not have the part in his truck. I refused the service because what I thought was very high price ,paid their $99 service call fee. Their technician was vehemently defending their pricing, that they are the most reasonable in our area. I find it hard to believe that almost $400 for such a small repair is reasonable. I had a coupon for $37.00 which I was told cannot be used towards their service call fee. I will not use this company again.

They said they would send someone out between 10am-2pm on the 13th. I committed to having the job done. They got here promptly as they said (around noon). I told and showed them the problem. They proceeded to replace the faucet. One technician came down to my kitchen and told me my kitchen faucet should be upgraded as well. I agreed to him fixing the kitchen faucet. When they finally left, both faucets worked fine. I had told them I didn't want a specific stopper, and he told me he would leave my old stopper in. They needed to go to the basement to check something and then told me I needed a repair on a shut off valve. The floor in the bathroom was smudged up and the inside of the cabinet (both of which were not that way before). I noticed that I wasn't satisfied with the stopper situation in the bathroom sink, and it doesn't work correctly. I called and asked if they had a different rubber stopper I could use and they told me they didn't.

They come when they say they will and they do a fantastic job. They have fair prices and we were pleased with their work. We would call them back in a heartbeat.

They did not fix the ceiling and then left.

I wasn't happy with the plumbers attitude. He also tried selling us another toilet that I didn't need.

They were great. There were two installers, Greg and John, both of whom were very knowledgeable and thorough. They explained step by step everything they were doing and also presented several options when there was a choice of what to do. Their prices were a little steep. Even though it was an emergency, it seemed high. They did supply everything, however. They cleaned up well after themselves. When all of the other companies told me I would have to wait a day or two, they were out here within hours. I would certainly consider using them again, although I would try to get an estimate if possible.

They did a very good job and they were prompt. They also cleaned up after they were finished.

This is the second time we've used this Benjamin Franklin franchise. Though we thought the price was a little high the first time, the work was excellent, the plumbers were friendly, and the job turned out to be much more difficult and time consuming than they first expected. This time, the experience was TERRIBLE. The price was outrageous for these two simple tasks, but that is not my biggest complaint. First, it became very clear early on that the two plumbers were not experienced. They instantly complained about it being an 8" widespread faucet and acted like I had asked them to install something completely outrageous and foreign to them. Then, for the entire 3 hours that it took them to complete this simple job, they argued and literally yelled at each other constantly. I had a painter at the house for an estimate and even he commented on how uncomfortable it was to listen to the arguments. I will never use this plumber again.

The two men were punctual, clean and well- mannered. The people on the phone were also very nice. They arrived checked the problem and fixed it quickly. Our bathroom has a pedestal sink with an odd trap and behind the wall structure. While in our home they checked a couple of other areas and when they left you couldn't tell they had been there, except for the drain working.