McCarthy's Home Services

Continues to out preform with every visit.

The owner is great. One person cleans every week, I am not sure if it is the same person every time or if they rotate because I am at work during the day. McCarthy's home services has been cleaning my house for 2 years and has always done a great job.

McCarthy's cleans our home on a monthly basis. All of the employees who have been to our home have done a good job, arrived when scheduled, and been respectful and professional. We are happy with the overall level of service.

I have never had any issues. I used to leave notes like I always did in the past with other housekeeping services but I find now, I don't need to, everything is always taken care of fully, no need to ask. They really do a nice job.

They clean my home and office and do a wonderful job.

The cleaning services are always done very well. We have had the same person from McCarthy's now for several years, and she does a terrific job for us. We consider her a friend and she doesn't just clean our house for us, she cares for our house for us. The price is very reasonable. McCarthy's always works with us when we have scheduling conflicts. We wouldn't use anyone else.

We needed a move out cleaning on a rental property on a short notice. They fit us in and worked with special request. They did a great job and went above and beyound. I will definately use them again.

After four years of searching and trying maid services, we finally found the best! McCarthy's does an OUTSTANDING job and the woman who cleans our home is delightful and very pleasant to speak with.

Very easy to set up contract. Courteous and professional owner. Initial first cleaning was very thorough. Nice finishing touches. Very pleased with the first cleaning.

Started their service in late 2012. Did well the first few months then it started slipping. 3 of my last 4 cleanings were poor. When I asked for compensation for poor cleanings, (their advertising says they stand behind their work) I was told no. then she threatened to send me to a collection agency. Wow, poor cleaning - Lousy customer service. Stay away from this crew.

McCarthy's Home Service does an OK job. They have been cleaning our house bi-weekly for the past 4 months. Based on the price I pay I had very high expectations. I have gotten tired of having to call Trina and tell her about what got missed that week. Simple things like dusting, cleaning under the rim of the toilet, wiping down kitchen tables, sweeping behind the door of the bathroom, vacuuming, floor cleaning get missed on a regular basis. Every week it's something. I even took photos of the things not cleaned and emailed them to Trina. When I did call Trina I often got the response that "they don't usually do that kind of cleaning but would take care of it next time". Sometimes they remember, sometimes not. The plastic dish rack on the kitchen counter is not something they clean. They do not wipe down the ceramic jars on the kitchen counter holding flour and sugar. They do not empty kitchen recycle bins to the garage. They only dust to eye level. They do not move any furniture - and I doubt they even move kitchen chairs to vacuum under the table. I noticed a tennis ball on a carpet under our Solarium eating table on two occasions - both times the ball was in exactly the same spot after the clean. I asked Trina for a detailed list of exactly WHAT cleaning they do on a regular basis. She responded that is varies from job to job. Not much help to me to not know what I can expect. I have had to cancel twice, due to vacations, so perhaps the lack of detail is a result of there being slightly more dust than normal - but the girls have never left a note to that effect - and it's incredible how quickly they get in and out now as compared to the first month. Originally, two girls were in the house for at least 3 hours. Now , the two girls are in and out in just under 2 1/2 hours. I guess the idea is to be as expedient as possible - but I pay by the job, not the hour - and they are spending a full hour less cleaning than they were in the beginning. I also felt like the responses from Trina were rather flat. They all seem nice enough, but for what I pay - I expect more and will no longer be using them.

Trina called 2 weeks ago and said that Becky, who usually cleaned my place, had quit the day before and that she was planning to send Ashley, but Ashley had gotten sick that very morning. No one was able to clean my home, and no one followed up with me after that. This morning, when they were supposed to come per our usual agreement, no one came. No one was in the office and there was a message saying that the call was being transferred to Trina's cell phone. I called her cell phone directly, and it said she was out of the area. It's the day before Thanksgiving, and there is no one available to clean my home. There was no communication that they wouldn't be coming. I am very frustrated with them, and will not be using them in the future. I have no complaints with the quality of their work. The only complaint is that it is very frustrating and difficult to contact Trina, who is the only one coordinating all of the employees.

Reasonably priced and friendly service!

Trina McCarthy is a very conscientious business owner and manager. Due to an unexpected employee absence recently, she personally performed a very thorough housecleaning in my home, rather than rescheduling the service.

We are very pleased with the level of service and professionalism

I had to call 3 days in a row to get a return call to scheule, as the owner said she was out of town. It took 2 people two days to clean a house with 3 floors. I was called to look at the work 2 hrs before they were to leave and was able to arrive 15 minutes before they had to leave. Upon seeing the house, I had 15 minutes to inspect it. They missed several basic items which they could take care of before they left....blinds, laundry room cabinet, closet molding. They did not pull out the refrigerator, they missed the drawer in the stove, didn't finish the basement or garage. Someone would have to come back to clean the items they missed. Before they left, I told them they did a great job, based on what I saw at that time, but when I really LOOKED at their work , when I could see it in next 2 days, I noticed they missed many details including washing a floor in one of the bedrooms, dusting above doors, leaving closets dirty, grout dirty, Shelves on 3rd floor dirty. It was not great at all. Someone suppsedly came back to clean the basement but ddn't finish it. I don't know what she did when she was here? Overall they only did a fair job, not what I had hoped. Missed the details

On the first service call, the service rendered was very good. Upon returning to the house at night, we noticed little things like rugs laid out on the carpet (seemingly for the purpose of vacuuming) and miscellaneous objects out of place. Also, we noticed that the countertops in the kitchen were not cleaned very well. Understanding that this would be the more extensive (and more expensive) initial cleaning, we were a bit surprised to notice these things. On the second service call, my wife ran into the cleaner on her way out to work. She highlighted the aforementioned issues and closed with "but overall, good job" before ending the brief conversation in the driveway. Upon our return to the house that evening, we noticed that a mediocre cleaning job had been conducted and that even more cleaning miscues such as minimal dusting, dirty floors, and messy mirrors had occurred in addition to a repeated instance of the aforementioned issues. We provided feedback to the owner with a promise that it would be remedied on the next service call. That promise was never realized as we were stood up for the third (and consequently final) service. We received a disorganized phone message from the owner that afternoon stating that the house cleaner could not be located and never received a follow up in the coming days to reschedule the service or explain the incident. Later when I informed the owner that we no longer required their services, I received comments that my wife was "disrespectful and hateful" toward the house cleaner and that was why she didn't return. Additionally, we were told that we were "too picky" and that she [the owner] suggested that we ?just clean our house ourselves as no one is going to meet our expectations". Ironically, the service we have now (My Maid Service) is doing a fine job. I also received two moderately threatening responses from the owner's husband [Darren McCarthy] previously when I followed up prior to service on the cost; I just wanted to be sure I left the right amount on the check! In all the interactions with this company management, there were constant misunderstandings and even an attempt at refusal of service. I have NEVER been treated that way by a company and am glad to have them out of our home and out of our lives. Please feel free to contact me for a copy of the e-mails exchanged if you don't believe me - I will happily provide them. I know this sounds exaggerated but believe me, it's not. Apparently they have customers they've made happy for years based on my review of Angie's List. Maybe they're getting overwhelmed or maybe they just don't like the industry anymore. Either way, our experience with McCarthy's Home Services was so bad that it inspired me to pay for the Angie's List membership just so I could prevent this from happening again.

They were unable to come out and do the work. The woman I spoke with was very polite and professional on the phone. One of their workers was out sick and were overbooked. She referred me to another cleaning company and even called them for me.

We called several services but we found them to have the best price and to be the most professional. If our regular person is unable to come, they always find a replacement.

I hired this company to complete a "move-in" cleaning on an empty 2,600sqft house. They were much faster than the initial estimated time and did a nice job. They brought all of their own cleaning supplies and vacuum cleaners. It made our move later that day so much less stressful! Thanks!

I emailed Trina and set up an estimate. She promptly responded to email. I recieved an estimate, we were able to negotiate a price based on my needs. I scheduled cleaning, but became ill. Trina was great about rescheduling the team. The cleaning was performed and it was excellent. I am now set up for biweekly cleanings.

The first person sent to clean did an excellent job. However, a different person was assigned to clean on an ongoing basis. She was clearly not as thorough as the first person and her performance deteriorated over time. We commented about this to the owner but performance did not improve. Finally on 1/3/2012 we notified the owner we no longer wanted to continue with the person assigned. We told her we were leaving town for awhile and would like to continue the service if she could assign another person. As of today we have not received the courtesy of a reply.

I have contracted with McCarthy's for bi-weekly cleaning services for my 1500-sq ft home. They have been here once for the initial Deluxe Cleaning and then back once for the bi-weekly regular services. I am very satisfied and happy with the cleaning that McCarthy's provides. The owner, Trina, is very professional and very responsive. I left a message requesting an estimate late one day and she called back the next day and was able to stop by for the estimate the following day. She has also been very willing to make a certain day of the week happen, and has been very flexible in working around holiday vacation timings. The cleaning crew that has been here, Joanne and Kelly, were very professional, very efficient and very thorough, leaving my home much cleaner and neater than it was when they arrived. Overall, I highly recommend McCarthy's Cleaning Services.

I've been very impressed with the professionalism of Trina McCarthy and her employees, and the cleaning has been consistently thorough.

Trina visited our house to give us a quote and was prompt and very professional. She has followed through on the custom requests I had. The lady who cleans my house leaves it looking like a 5-star hotel with her unique touches. I love her !