Lowe's

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unknown

I found them to be very professional and very good. We have not had any problems with the roof at all. I had extra shingles left and they even took them back because they were a stock color.

There was a lack of communication once everything was purchased. It took an excessive amount of time to schedule and get the work on the way. When they moved the refrigerator, they broke the water line and flooded the basement. That changed the pricing. When they finished everything, there was additional money due which had not been approved. I refused to pay it and Lowe's backed it up. The Lowe's part of it was a good experience. The subcontractor was bad. I would use Lowe's again with an understanding that there's a different contractor.

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They usually have what I want in stock. I have no problems with the fans. The employees are helpful.

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Everything went great. The installer cut a piece of crown molding wrong and he had to order a new piece. A month or two went by and we contacted Lowe's; they ordered the piece and we hired someone else to install it.

The process was perfect from step 1 through completion. First, we went to look at countertops at Lowe's. The sales associate (Tonya) was helpful and courteous. She told us that the contractor, PLI Group, would be calling us within 24 hours to set up a measuring appointment. And they did!!! The measuring scheduling was so awesome. I work full-time so I needed something late in the afternoon. They said the window was 3-5 but they would write down that I wouldn't be available till 4. I got a call from the measuring guy, and he said he was en route and would just hang out in front of the house until I could get there. He was there about 10 minutes before me, waiting on me. A contractor waiting on me??? WOW! The measuring guy was super nice, courteous and professional. (He obviously measured perfectly because the counters, at final installation were PERFECT.) During the measuring, he asked if I wanted the backsplash the same height as the current one. We had a 5and quot; backsplash, but had ordered a 4and quot; backsplash. I told him 4and quot; was fine because we were going to put up tile, so he suggested we just skip the backsplash, save a couple hundred dollars, and have the tile go down to the counters, that that would look better. So I agreed, and got a $200 credit on my card within a few days. Before he left, he told me that the scheduler would be contacting me within 2 weeks to set up the installation. They called about 8 days later and told me the counters and sink were ready and we scheduled the install for April 19. Meanwhile, my husband said and quot;you're going to hate those [old, white] cabinets once you get the new countertopand quot; so he and I tore out the sink and lower cabinets and put in new lower cabinets ourselves, using the same dimensions and configuration. Well, 4 days without a sink was about to kill me so I asked him if I could please move of the counter install up because I couldn't live any longer without a sink. He wanted to wait till the upper cabinets were finished but he relented (he's awesome that way). I called the PLI Group, who contracts almost solely through Lowe's to see if we could make a late-day install appointment sooner than the 19th. They had one THE NEXT DAY so I took it!. The time window was 1-5 p.m., but I could not be there until 3, so they made a note of that. At 2:15 I got a call that the installers were en route, and I told them I would be there at 3, so they said they'd wait on me. I pulled in my driveway at 2:58 and they were sitting in the truck waiting on me. AMAZING! The installers were kind, courteous, professional and cleaned up every single speck of materials and dust. I have worked with so many contractors over the years, and this has been by far, the absolute best experience I ever had with any company/contractor. I had just been through a terrible, terrible experience with another contractor, which made this experience even more wonderful. My new counters and sink are absolutely beautiful, perfectly level, perfectly and quot;virtually seamlessand quot; as promised, and I completely loved the entire experience from beginning to end.

I was really pleased to have everything integrated so that they could cut off any problems with things not working together. Now that I know more about how things work together, I'm not sure that I would use them again.

Working through Lowe's was a real problem. It seemed that there was no one in charge. I never talked to the same person twice. It was difficult to order and get all the materials at the same time. Then the materials did not arrive on time.

The installation was excellent. They explained everything to us and gave us a very good price. They are coming back to install another toilet as well and they will do good with it too.

Nightmare. Wanted a runner rug going up the stairs. They had the installation company come out to measure without problem. Lowe's did not call back several times. When asked direct questions about carpet, they could not answer correctly. When they had to supply info to installation company about the 'pattern repeat', they made an error that I caught. They said that the rug would all be in one piece, except going around corner...it was not installed that way. When waiting to talk to service associate, it was never less than 20 minutes to get help.

Lowe's was just a middle man for this effort. Which is a big problem since when I call them no one ever picks up to answer questions. When I did get a person they said I need to contact my sales person, and they would not leave a message for this person from me. Also Lowe's did not do a good job explaining the process steps, which I was to do - so it took a lot longer because they were waiting for me in some cases when I didn't know I had to do something. It was very frustrating as I had to schedule a day/time for KBR to come measure. Then I just waited, apparently I was suppose to go to Dial Tile to pick out the specific 3 slabs of granite before any thing could start. Then I had to go back to Lowe's and sign a contract before any thing would be ordered. This long processes could have been a lot shorter had Lowe's explained the details.

I purchased a nice front door handle and deadlock (about $120) from Lowes and wanted them to rekey it to match my other keys for the house. The clerk was courteous, but did not do the job right and had installed a piece backwards so that the lock didn't work at all. Unfortunately I didn't realize this until I had the new door handle and lock 90% installed at home and I had to uninstall it. I called a friend who is "handy" and when I described how the lock was behaving he knew what had been mis-installed. Kind of funny that the Lowe's professional in the door locks department knew less than a friend who doesn't work in that field.

They were really very good, there was a problem that I had with the grout and they came right back out that same day. They left all the extra pieces like I asked. They were professional and punctual. They did the work within the time frame that they said. I was very impressed.