Description of Work: Canfield Fence installed 2 different fences at our home. The aluminum picket fence sagged and when installed they damaged underground wiring and did not want to do the job properly. The fence came apart and after many unreturned calls to notify them we finally paid a different fence company to correct their errors. The other fence which was a Certaineed vinyl privacy sagged and was uneven and when we had another fence company rectify that problem they had to remove the entire fence as they showed us it was not only installed upside down but also secured and anchored improperly. They had to completely re-install the fence and some sections had to be replaced at our expense because they were damaged and too severely warped and distorted due to Canfield fences faulty workmanship. The resulting bill to have Canfield fences errors corrected cost us close to $6000. We have yet to recover that amount. This is all after we tried to contact Canfield fence to correct their mistakes. All messages were not returned and left unanswered. We made approximately 13 calls and left messages which were not answered. This messages were left over a period of about 9 months. We looked for an address in the phone book to visit them personally after we were ignored. They have no address. After the second fence company rectified the problem in July of 2014 everything was fine and still is. Now the fence looks great. All of this is photographed before and after. We were very dissappointed with the workmanship and the lack of response to fix their errors on both fences. We had to pay another company for removal and reinstallation. I would never reccommend them or ever use them for myself again.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,000
Frank & Karen Y.
09/2014
5.0
fencing
 + -1 more
unknown
Description of Work: Installed 6'backyard aluminum fence. A very professional expert installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Heidi V.
06/2014
3.0
fencing
 + -1 more
We had paid our deposit of $3,000 7 months ago and due to our extremely cold winter and some flooding issues, the fence was not able to be installed until June. Our total cost was over $6700 due to some changes in height that we wanted. It took them about 8 hours to complete the job, however, it was not pointed out to us that we would have to do any work ourselves UNTIL the job was finished and the owner said that in 4 days, I could fill in the holes and haul the dirt away. I mentioned this to my husband that evening and we got out our contract which on the back there was an option that was not checked that they would clean up or fill the holes. We feel that this was not properly explained to us and that they sneakily passed it by us, due to the fact that he never mentioned ANYTHING about this prior to the job being completed and we had been in contact with him on many occasions prior to the work being done. All of the information regarding the fence, size, cost, posts, sections, gates, etc...and where we signed off on the contract was all on the front page. My husband did reach out to him and tell him we were not happy about this and that one of the sections seems lower than the others and he said that he was 12 weeks behind on his jobs and that if we had wanted them to fill the holes and pick up the dirt it would have cost another day of labor. He said he would try to send someone out. No one has come out yet. Since he never mentioned that we would have to finish their job when we signed the contract, we did not know or otherwise we may have paid extra for it. Now it's been 8 days and they haven't sent anyone out yet and I took off work yesterday to try and fill as many holes as I could but we had rain last week so now all of the dirt is muddy and killing the grass. We are trying to finish and quot;their workand quot; as quickly as possible so our grass doesn't die. For the amount of money we paid it is ridiculous that we would have to finish the job. Not Happy!!!!
Description of Work: Installed an aluminum fence.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$6,700
Response from CANFIELD FENCE CO
The clean up is clearly stated in every contract we give our customers. Attached below. It is not lengthy nor small and hard to read. I have never had a complaint about this dirt issue. On the contrary to her critique the price paid is the lowest she can find around the Mahoning area and on the day of installation she was fully satisfied and had no complaints about the fence. She also stated to one of my workers that "she wasn't sure what to do with the dirt plies and maybe she could plant flowers in them to make them look better". She never inquired us to move the dirt. I have been in business for 31 years and have never had a complaint, especially about the dirt. I have an A+ rating with the better business bureau for 31 years as well. The post that sunk was due to the wetness of the yard. They planned on bringing in dirt and building a new drain system even before the fence was put up because their yard holds to much water. They had seven months (due to weather) to perform this before I completed my job. The post will certainly be fixed when the ground is not so wet and can hold the concrete. Thank You, Brian Sturgeon
Shawn L.
05/2014
1.0
fencing
 + -1 more
unknown
Description of Work: I called them to schedule an estimate, no one answered so left a message. Never received a call back must be they have enough business.
Rating Category
Rating out of 5
professionalism
1.0
Patricia P.
04/2014
5.0
fencing
 + -1 more
I thought they did a great job. I like them. They are prompt. They came when they said they were coming. They have done it really quick.
Description of Work: Canfield Fence Co installed a fence on our backyard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Patricia P.
06/2013
5.0
fencing
 + -1 more
They were really good. They did a good job and cleaned up after themselves, and they were fast.
Description of Work: I have been using Canfield Fence to put up a fence.
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Service Categories
Fencing
FAQ
CANFIELD FENCE CO is currently rated 3.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
CANFIELD FENCE CO accepts the following forms of payment: Check
Yes, CANFIELD FENCE CO offers free project estimates.
No, CANFIELD FENCE CO does not offer eco-friendly accreditations.
No, CANFIELD FENCE CO does not offer a senior discount.
No, CANFIELD FENCE CO does not offer emergency services.
Yes, CANFIELD FENCE CO offers warranties.
CANFIELD FENCE CO offers the following services: Fence installation and sales. Hand railing sales and installation.