John Ray & Sons
About us
Since 1904, John Ray & Sons has been providing reliable delivery of quality fuel products and responsive service to families and businesses across the Capital Region. Whatever your energy needs – heating oil, propane, biofuels, gasoline, on- and off-road diesel, or kerosene – we're here to meet them. And we don't just deliver fuel. We deliver peace of mind. With expert installation and service of top-grade heating and air conditioning equipment. True 24-hour service. From people that deliver on their promises.
Business highlights
Services we offer
Heating & cooling system sales, biodiesel, bioheat, diesel fuel, electric-to-oil conversion, heating oil delivery, heating oil-to-propane conversion, installation & repair, propane delivery
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 13% | ||
| 8% | ||
| 4% | ||
| 17% |
"We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please message us privately with a direct phone number where you can be reached and a manager will be in touch with you shortly. Regards,"
"Thank you for being a loyal John Ray & Sons customer. Our goal is to provide total customer satisfaction and we are happy to hear you are pleased with our services and our technician Kurt. We hope to continue meeting all of your service needs. Best regards, John Ray & Sons"
"Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, John Ray & Sons"
Last year, I had my furnace cleaned. Two weeks later, I signed for a service contract. I was assured that this year's cleaning was covered on the contract since I already had the cleaning prior to getting the service contract. Now, this year, I called for my annual cleaning, and wolla! Guess what? They charged for it! Not only did they do this, but a week before, I had a leak. The secretary said that the call was covered under my service contract. The service manager put another call in ahead of mine (that called later that day, and was further away), while water was leaking in my house.
The service guy arrived two hours late, and I had done my best to fix it due to the water. Guess what else they charged me for? A service call, in spite of the fact that I was told it was covered by my contract!
This group is something else; I have been lied to on several occasions, and generally, ripped off. Find someone else who isn't going to rob you blind.
There are other heating services around
Do your due diligence
They are very nice when you call as a potential new customer but their ultimate objective is to lock you into very high fuel prices as a regular customer. When you balk at this because fuel is MUCH cheaper elsewhere they become extremely hostile. Completely unprovoked, the service manager berated and insulted me over the phone because I balked at locking myself into overpriced fuel.
Look for honest provider with ethical business practices.
Job was flawless and perfect.
Licensing
State Contractor License Requirements
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