This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
With US HOME / STARS AND STRIPES has been servicing homeowners for more than 25 years. Customer preference and priorities are always first. We're very timely with our work and never lose attention to detail. Give us a call for your free estimate.Deal direct with owner. FULLY LICENSED: Suffolk County Nassau County
Warren came out and viewed the situation in my in-law's kitchen. Old cooktop had nearly died and needed replacing but the size of the existing cooktop was no longer available. Since the countertops were mostly black slate and granite and not in need of replacing, he agreed to locate a small piece of black granite and, with our newly supplied cooktop in hand, he had a fabricator cut and edge-polish it to fit the necessary area. When it was ready, he came to the house again, removed the old cooktop, installed the new granite and the new cooktop. No kitchen time was lost. He did everything he said he would do when he said he would do it. Was good at calling us (we live 3 states away) and the people who care for my inlaws in their home to keep everyone current on what was happening. Best things: he was willing to take on a job that other companies thought was just to small for them, and approach it in a timely and helpful way. We're not sure if the price was the best one could obtain but having someone willing to do the job, and reliable and efficient was worth it.
Description of Work: Replaced cooktop and surrounding counter area
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Diane K.
10/2013
5.0
home remodeling
+ -1 more
US Home Remodeling is by far the best home construction company around! Right from the start I had a great experience! I highly recommend them. Bob, Mike, Steven, Joe, Oscar, Nick - everyone they are all extremely professional, and do great work. I had my kitchen and bathroom completely done over, and they also opened up a wall to a stairway for me. They are excellent craftsmen, very responsive, always on time, clean up after themselves everyday, and are so friendly. My Dad is a German carpenter and stopped by a few times to see how it was going. He was extreameally impressed with their work. If there was an A+ rating I would give it to them :) I plan on having more work on my home in the spring and will definitely be calling Bob from US Home to do the work!
Description of Work: Full remodel of my kitchen, bathroom, and stairway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Oralando S.
10/2013
4.0
interior painters, home remodeling
+ 0 more
I have used them for a project and that actually was mixed results. The project was done, budget was fine but the quality of the work was not what I anticipated. They were supposed to gut and remodel 3 bathrooms, 2 of the bathrooms were gutted and remodeled, one of them was just patched up and repainted so that was not exactly part of the plan. It was a long, expensive list of items so there was some painting that was done to the entire home and a lot of the places you could see like splotchy or basically the paint looked like it was running so it wasn't the best quality of work.
Description of Work: I had used US Home Remodeling Corp.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$60,000
Response from Stars and Stripes Home Improvement LLC
NOT QUITE ACCURATE DESCRIPTION OF CIRCUMSTANCES: WE WERE TO GUT & RENOVATE 2 BATHS, & INSTALL TOILET & SINK & PAINT IN SMALL 1ST FL. BATH. IT NEEDED ALOT OF ADDITIONAL WORK TO BRING TO ACCEPTABLE LEVEL.. IT WAS NOT IN THE BUDGET TO REPAIR & REPLACE WALLS & FLOOR. WE DID THE BEST WE COULD. PAINT CHOICES WE DARK RED, ORANGE, PURPLE, ETC. WITH SEMIGLOSS FINISH. WE TOLD OWNERS THAT COLORS WERE TOO DARK AND FINISH FOR WALLS SHOULD BE FLAT OR MATTE. CONDITION OF ALL WALLS IN HOUSE WERE NOT GREAT. WE DID SOME BASIC PATCHING & SKINCOATING. IT NEEDED MORE & WAS NOT IN BUDGET. MORE OF THE BUDGET SHOULD HAVE BEEN DIRECTED TO WORK INSIDE RATHER THAN THE SIDING & ROOF WE DID ON THE EXTERIOR OF THE HOUSE. FAMILY MEMBERS WERE ALSO DOING WORK IN HOUSE IN CONJUNCTION WITH OUR WORK. WE TRIED. WE DID MORE WORK THAN THE CONTRACT REQUIRED. CLIENT WAS PREGNANT & WE WENT OUT OF OUR WAY TO TRY TO PLEASE HER. WE PAINTED SOME OF THOSE WALLS WITH FOUR COATS OF PAINT--AND DIDN'T CHARGE THEM,,JUST TO PLEASE THEM. THEY ARE RIGHT. I WAS NOT PLEASED WITH SOME OF THE RESULTS OF THE PROJECT, BUT IT WAS NOT DUE TO OUR LEVEL OF WORK, BUT DUE TO OTHER CONDITIONS THAT WE HAD NO CONTROL OF. WE STILL LEFT ON GOOD TERMS, THERE WAS NEVER ANY ANOMOSITY, BECAUSE WE WERE HONEST WITH THEM & IF THEY MADE A CHOICE THAT WE FELT WOULD NOT GIVE THEM THE RESULT WE THINK THEY WANTED, WE TOLD THEM BEFORE HAND. HOWEVER, THE CLIENT IS THE ONE THAT MAKES THE FINAL DECISIONS, AND WE DO AS WE ARE TOLD AND ARE PAID FOR.
Virtu T.
09/2013
5.0
home remodeling
+ -1 more
We were very pleased with this contractor. We were having difficulty finding a contractor to accept this small job. He took the job seriously returning our phone calls promptly. He arrived at the date and time agreed upon. His employees were pleasant and professional. I honestly have never seen more dedicated hard workers. We received quality workmanship for an affordable price. (We did price the job and he was the lease expensive). Overall, we couldn't have been happier with his work.
Description of Work: This contractor removed a staircase and extended adjacent room. He sheet rocked a wall and repaired the floor and wall. We then rehired him to do work at our business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Sarah W.
09/2013
5.0
insulation
+ -1 more
After meeting with Warren in January 2013, we received a bid. He gave us the best and most professional bid for the job. It took us awhile to get the necessary paperwork ready. By June 2013, we were ready to begin. He helped us navigate the frustrating maze that is my village's building department permit office. From the point of permit approval, Warren was always in contact. He gave me his cell phone, and he always returned calls within 24 hours. We bought all of the fixtures at Lowe's based on his instructions. He started demolition soon after. From his guys to his subcontractors (plumbing and electric), every man that stepped into our house was professional, helpful, thorough, and careful not to leave doors open. (We have pets.) Warren estimated that labor would be definitely completed by Labor Day. It wasn't, but it was pretty close, and it didn't end up mattering to us at all. He was always fair and I never felt taken advantage of - something that is always a concern when you don't know much about plumbing or remodeling. We felt comfortable enough with Warren and his guys that we were not always home when they were there. The final product is BEAUTIFUL! We couldn't be happier with the final result. The contract was followed to the letter. What was a functionless storage room is now a fully-functioning bathroom, and by far the nicest room in our house. We will definitely use US Home Remodeling Corp again when our budget permits us to do another renovation. I'd definitely recommend them.
Description of Work: They converted a 2nd floor office to a full bathroom, including extending plumbing upstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Dorien M.
09/2013
5.0
home remodeling
+ -1 more
Warren Glick came to give the estimate. He was early (plus), friendly and knowledgeable. The only reason we didn't go with US Home Remodeling, because we received an estimate from a family friend that was better for our budget. I would definitely hire them for other projects that my current company aren't able to do.
Description of Work: I received an estimate for remodeling of the bathroom and Kitchen in a house I am purchasing. His quotes didn't include any materials (flooring, tile, etc) it did include the sheet rock, countertops and cabinets.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32,500
richard R.
09/2013
5.0
home remodeling
+ -1 more
It went well, considering this was our first real large scale production. Obviously having searched high and low for a contractor, we had checked all the big deal companies with commercials and discounts real fancy stuff. When we found US.HOMES. The owner was friendly, yet he was very honest, he was able to break the project down into small parts so we could understand exactly what he was doing and what we needed and did not need to complete this job. We picked our tiles and all the fixtures, this was important because other companies already had samples to choose from and they were a rip off. He charged a very fair price and was very clean with his work. They ultimately respected my home and always cleaned up before they left. If there was a problem they came right away to address any issues we had and even make changes for my wife when she changed her mind with no fuss or added expense. They were really great.
Description of Work: complete gut and redo of our master bath
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
richard R.
09/2013
5.0
home remodeling
+ -1 more
It went excellently, the workers were prompt and very detail oriented. They respected my home and were very neat. The price was fair and the owner was very good at going over and above to take care of all our requests.
Description of Work: remodeled my kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Alexander R.
08/2013
5.0
doors, house painters, flooring contractor, remodeling, interior painters, home remodeling
+ 4 more
We met Warren after meeting four other contractors, and his honesty and straightforwardness immediately set him apart. We are first-time homeowners, and we were a bit weary from hearing horror stories of contractors who don't complete jobs. Warren was on time for our meeting (and was early for almost every meeting we had during our remodel), and was patient with us as we asked him a lot of questions. He listened attentively, asked us a lot of questions so he could determine what we were really looking to do, and advised us on how we should proceed. The amazing thing about Warren is that some of his advice actually made it so, if we moved forward with him, he would earn LESS money. He told us what to do now, what to wait on, and options we had to lower costs. He put no pressure on us whatsoever; when he left, we felt empowered because we knew more about our house and our options. From the moment we signed with him, we knew that we had made the right choice. Warren set up a very reasonable pay schedule that was based on completed work. He went through a detailed list to show us what he completed and we paid him for work when it was completed to our satisfaction--an amazing set-up that allowed us to know that he had every investment in keeping us happy. We signed a contract on a Saturday, and his team was there that Monday doing demo work. Throughout the whole process (even demo work) they left the house immaculate every evening even though we weren't living there yet. He and his team are fast, but do not compromise quality at all. Eric and Steve were the main people working on our house, and they were polite, cordial, and did incredible work. If there was something that we noticed that was amiss (a rarity), Warren and his team immediately addressed it. Warren's attention to detail and pride in his work is apparent. When doing a final walk-through and identifying items for a punch list, Warren noticed things that we didn't! He did not question one item, and took the time to make sure that we were happy with every detail of our home. He provided us with a home in which we love living, and he did it for a reasonable price and an insanely fast timeline. (He actually finished his work ahead of schedule.) I can not recommend Warren enough. It truly felt like I had a family member renovating my house, and I am so grateful for the positive experience my family had with him.
Description of Work: Warren and his team completely remodeled our kitchen and two and a half bathrooms. They painted the entire house, pulled up carpet, refinished floors, and replaced an external door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
susan C.
08/2013
5.0
remodeling, home remodeling
+ 0 more
From the moment I met Robert for an estimate on a total redo of the master bath, I felt comfortable and not at all pressured. He gave me a very fair estimate (one of three) and worked with me throughout the project. The master bath was gutted, the toilet needed to be moved, new electric outlets installed and a spa constructed in the shower. Joe, who was the greatest, did most of the work, aside from the plumbing, and did a fantastic job including some fairly complex tile work. Always on time, EXTREMELY neat (even swept out the garage), and so pleasant to work with. He and Robert always answered my calls in a timely manner, and were always on time. I cannot say enough about this crew. I would definitely hire them again and highly recommend them to others.
Description of Work: remodel master bath
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
David F.
08/2013
5.0
home remodeling
+ -1 more
Warren Glick has some operation going for himself. His supervisor (Bob Stang) and his main forman (Joe Fiore) were awsome.They would constantly ask us how they were doing and would redo anything that we might have not have liked whether they thought so or not. They stayed in contact with us from inception to completion and then some. Their workers were superb! All professional, curtious, clean, sharp and hard workers. Their work ethics were one of the best I've experienced in the 40 years my wife and I have lived in this house. They were always there for us no matter what we asked for (within reason) wether it was in our contract or not. There were many things we asked of them which were taken care of without any "Nickel & Dime" costs to us. They started on time and finished earlier than expected. They were there every day and were reachable anytime we called them. The price was great and the payment very fair. Our experience with them shows in the written words we write. All I can say is that they were definitely consumer friendly and I would recommend them 100% to anyone who askes! A special thanks to Bob Stang and Joe Fiore for making this disaster a blessing. Thanks, guys!!!!!!!
Description of Work: Because of storm Sandy a tree fell on my family room. The contractor rebuilt my entire roof & skylite, siding & flue,interior of my room including my custom crown mouldings, built-in cabinets, electrical, painting and miscellaneous work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Kelly F.
07/2013
5.0
home remodeling
+ -1 more
Bob gave us the initial estimate, which was prompt and fairly priced. The workers started on time each and every day, and the job was completed within the estimated completion timeframe. Warren would stop in on a number of days to check the status of the job and to make sure that we were comfortable with the progress. I have had a few negative experiences with contractors in the past that I felt it necessary to write a quick review about a company that is both honest and reliable. I highly recommend US Homes and will hopefully use them for future projects.
Description of Work: Basement Renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Debbie L.
07/2013
5.0
home remodeling
+ -1 more
The floor was installed in 2 1/2 days, which is exactly the estimate that was initially given to us. Warren, the owner, stopped by daily to check on the progress and his staff was polite, prompt and cleaned up after themselves.
Description of Work: US Home Remodeling Corp. installed a new tile floor in our Family Room, after it was flooded by Hurricane Sandy. Although we had to wait until January to get the tile installed, we are wuite happy with the result and would use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Sabine H.
07/2013
5.0
house painters, remodeling, interior painters
+ 1 more
I was very happy with them. The quality of the work met my expectations. They did a good job on the painting job.
Description of Work: I used US Home Remodeling Corporation to paint inside and outside of our house. They also replaced the moulding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Joanne H.
07/2013
5.0
remodeling, home remodeling
+ 0 more
Provider did EVERYTHING we asked for within the time frame he promised. His team was punctual, professional and just plain easy to work with. We have never worked with a contractor where the whole process was seamless. US Home Remodeling was unbelievable. Most of their jobs fall into home renovation, they took on this project because the storm left my husband physically ill and unable to work in his office for the passed 10 months. Warren and his team delivered as promised and one would never know that their area of expertise is home remodeling. They turned my husband's office into a healthy and very attractive environment. His employees, upon returning from vacation, were so impressed at how welcoming this space is now. I would recommend US Home Remodeling in a NY minute. With sincere thanks and gratitude for giving us hope once again.
Description of Work: Renovated office space devastated by Superstorm Sandy
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
James I.
07/2013
5.0
home remodeling
+ -1 more
I actually had a very good experience with them. Well, the guy who did the estimate (Bob). He let me know when he would show, came right on time, seemed very knowledgeable. I had every confidence that they would do a great job. Their price was just too high. I did not use them.
Description of Work: They did an estimate.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Irving P.
06/2013
5.0
remodeling, home remodeling
+ 0 more
After reading reviews on Angie's list and visiting their website I decided to contact US Home Remodeling about some work I needed done in my home. I was a little concerned that despite a majority of great reviews, there were some members who noted a lack of responsiveness. I also got the feeling they'd be on the more expensive side. Both of those concerns were quickly relieved. Warren was VERY responsive (returning my calls the same day). He arrived at my house to review the job within 3 days of my first call to him (I was unavailable for 2 of those days). Warren was very nice, knowledgable and professional. He told me he would write up an estimate and email it to me within a week or or 10 days. I received the estimate 4 days later. The estimate was very reasonable. I called Warren to ask him to provide a quote for additional services. He wrote up a new estimate and sent it to me the next day! Warren's responsiveness, and knowledge along with his detailed, itemized estimate and reasonable pricing had me ready to hire him. The only reason I didn't was because another contractor (who was highly recommended) provided a service Warren did not (fence installation). It didn't work out this time, but I wouldn't hesitate to hire Warren and US Home Remodeling in the future.
Description of Work: Provider came to my house to review and assess work I wanted done, provided an estimate, added services and provided a second estimate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Florence F.
06/2013
5.0
ceramic tile, flooring contractor, insulation, home remodeling, lighting, plumbing
+ 4 more
Overall a very good experience. Bob came and gave me an estimate, he was promt, courteous and the pricing was fair. Although we hit a few obstacles with the management company Bob perserved with extreme patience to obtain the necessary permits. The crew including Mike were punctual, reliable and did good work. The bathroom
Description of Work: I had a small bathroom remodeled which included the removal and replacement of all walls, ceiling, insulation, fixtures and tile for shower, walls and floor. New plumbing installed. Exhaust fan and electricity services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,500
Yvonne S.
06/2013
1.0
remodeling, home remodeling
+ 0 more
I had contacted this company through their website and despite the last two reviews that stated the company did not contact the customers back I decided to go on the other positive reviews. I received a call back the very same day by Warren and we scheduled an appointment for 6/5/2013 at 9am as my husband usually leaves for work at 10am and only has Sundays off. Warren even told me that he usually works Sunday but would be able to come out on the 2nd because he had to take his son to the airport. We thought that was great to know for the future. So June 5th came. 9am passed... 9:30am passed. My husband called at 9:35am to find out what was going on and when Warren would be coming. He got Warren on the phone , asked when he was going to be here since he was supposed to be here at 9am. Warren stated to my husband that he forgot, despite telling me on the phone when we were making the appointment that he wrote it down twice.Warren asked if he could come in the afternoon but as I stated in my conversation with Warren that my husband works at 10am. We decided not to go with this company since our first impression is that he is absent minded and unreliable.
Description of Work: Wasted my morning
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0
saleh M.
05/2013
5.0
ceramic tile, remodeling, home remodeling
+ 1 more
We contacted US Home Remodeling to tile a bathroom. Warren came by and gave us an estimate and advice on the job. Based on word of mouth and reviews from Angie's list we decided to proceed. The crew was on time every day and cleaned up after they left. They did a great job and kept me informed throughout the project. They made sure it was done the way we wanted. Warren came by daily to check up on the project and made sure everything was running smoothly. I would highly recommend them and Warren and plan to call him for our next project.
Description of Work: Tiled a bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kim C.
05/2013
1.0
drywall, remodeling, home remodeling
+ 1 more
Never got a call back or anything.
Description of Work: We are sandy victims. Had 3.5 feet of water in the house. We did all the gutting of the house so that was already done. He came and took all my information down as to what we wanted re-done and measured all the rooms. Took almost an hour. Said he was really busy but would get a quote to us in a week or two. Never got a call back or anything.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
3.0
Response from Stars and Stripes Home Improvement LLC
A PROPOSAL WAS MAILED TO [member name removed] HOUSE ON DEC. 10, 2012. I DID NOT HEAR FROM HER FOR ALL THIS TIME, AND JUST THOUGHT THAT I DIDN'T GET THE JOB. WHILE I WAS THERE SHE INFORMED MY SHE WAS GETTING 4 TO 5 MORE ESTIMATES. I APPOLOGIZE FOR HER MIS FORTUNE, AND I AM SORRY THAT PERHAPS SHE NEVER DID GET MY PROPOSAL, BUT WITH ALL THE PEOPLE THAT WERE AND ARE IN A SIMILAR SITUATION AS [member name removed], MANY ESTIMATES WE SUPPLIED PEOPLE, WERE USED FOR OBTAINING HELP FOR INSURANCE AND OTHER REASONS. WE NEVER TURNED DOWN A CLIENT, EVEN IF THEY TOLD US ALL I NEED IS A ESTIMATE FOR THE INSURANCE COMPANY. ......AND EVEN IF WE KNEW IN OUR HEARTS WE WEREN'T GOING TO GET THE WORK. IF [member name removed] WOULD HAVE CONTACTED US, WE WOULD HAVE BEEN HAPPY TO SEND OUT ANOTHER COPY OF THE PROPOSAL. BUT SHE NEVER CONTACTED US. WE STILL DID & DO ALL WE CAN FOR THOSE WHO ASKED.
Lawrence N.
04/2013
1.0
home remodeling
+ -1 more
E-mailed them on 3/9. They called on 3/12 and came to give me an estimate on 3/15. That's the last I heard from them.
Description of Work: None.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Stars and Stripes Home Improvement LLC
WE RECEIVED A NOTICE OF A NEGATIVE REVIEW ON ANGIE'S LIST. SO ON 4/11/13 WE CALLED (Member name removeD) TO APOLOGIZE AND DISCUSS HIS REASON. HE TOLD US HE DID NOT RECEIVE A PROPOSAL FROM US IN A TIMELY MANNER. WE TOLD HIM WE POSITIVELY SENT HIM AN EMAIL WITH AN ATTACHMENT OF THE PROPOSAL, WITHIN THE TIME FRAME WE HAD PROMISED. HE SEEMED VERY UNDERSTANDING AND STATED SOMETIMES THEY COULD GET LOST. SO WE RE EMAILED THE SAME DATED PROPOSAL ON THE SAME DATE OF THE CONVERSATION. WE CONFIRMED THAT HE RECEIVED THE PROPOSAL THE SECOND TIME. ON APRIL 25TH WE CONTACTED (Member name removeD) AGAIN TO FOLLOW UP, AND HE INFORMED US HE DECIDED TO GO IN ANOTHER DIRECTION. WE THEN ASKED HIM TO RE-ADJUST HIS REVIEW ON ANGIE'S LIST AND HE SAID HE WOULD. HE DIDN'T BUT WE WOULD NOT CONTACT HIM AGAIN. WE DO NOT TYPICALLY "FOLLOW UP" AND "HOUND" THE CLIENTS WE GIVE PROPOSALS TO. MANY CLIENTS DO NOT APPRECIATE THE CALLING AND AMBITIOUS HOUNDING OF CLIENTS THAT SOME COMPANIES DO. WE DO NOT EVER PUT ANY PRESSURE ON CLIENTS AND WANT THEM TO MAKE AN INFORMED, STRESSLESS DECISION. IF (Member name removeD) WOULD HAVE CALLED US TO SAY HE DID NOT RECEIVE THE PROPOSAL, THIS ENTIRE SITUATION WOULD NOT HAVE OCCURRED. BUT HE DID NOT AND WE NEVER KNEW IT. WE APPRECIATE EVERY OPPORTUNITY TO BID ON WORK AND IN THE GREAT MAJORITY OF THE TIME, SEND A PROPOSAL BY MAIL OR DROP THEM OFF AT THE HOME IN A COMPANY PRESENTATION FOLDER WITH THE PROPOSAL, BROCHURES,CONTACT INFORMATION, ETC. BOB DID AND WOULD EMAIL PROPOSALS IF A CLIENT REQUEST IT, BUT WE PREFER A HARD COPY DELIVERY TO THE CLIENT. HOWEVER WITH EMAILS, SOMETIMES AN ATTACHMENT WILL NOT GO THRU -LIKE IN THIS CASE -AND IN SITUATIONS LIKE THIS CAN BECOME A REALITY.....AND AN ISSUE
The project went extremely well. The project leaders were always reachable. I could contact them by phone or email with quick response time.
Description of Work: We contacted Warren Glick after a recommendation from a friend. My house was destroyed by hurricane Sandy. We met with Bob Stang. He sat with my daughter and I to discuss estimates, time frame and plans. He made a promise that he would oversee the project himself. He also told us that he was reachable at all times through phone and email. He was patient and we knew we could trust him. The project included the whole first floor (1 full bath, 1/2 bath, 2 bedrooms, kitchen and great room). The project was started 1/28 and completed 3/30. Mike and Joe kept me informed, addressed all concerns and approved budget changes before proceeding with unforeseen projects. Oscar, the painter, was excellent. You can tell he takes great pride in his work. It definitely shows. The attention to detail in this project is unbelievable. They made an overwhelming situation easier. I would absolutely recommend them. In fact, I already have.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75,000
Lois C.
02/2013
1.0
home remodeling
+ -1 more
He came....He looked...He wrote in his book...no response since
Description of Work: Warren came on Feb. 11 to give us an estimate. We wanted to remove a shower and install a tub. He stayed about 20 minutes and said he would email me an estimate in about 3 or 4 days. No email, no estimate. If you don't want the job say so.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Stars and Stripes Home Improvement LLC
I VISITED THE CLIENT & TOLD HER THAT I WOULD MAIL A PROPOSAL TO HER WITHIN TWO WEEKS. SHE REQUESTED THAT I E-MAILED HER ONE. I TOLD HER WE DO NOT TYPICALLY EMAIL BUT I WOULD TRY. I DID TRY, & THOUGH I WAS SUCCESSFUL. BUT APPARENTLY THE "ATTACHMENT" DIDN'T ATTACH. I THEN CALLED HER WHEN SHE POSTED A REVIEW THAT STATED THAT I WOULD EMAIL HER IN THREE DAYS......NEVER SAID THAT. BUT WHEN SPEAKING TO HER, WE COMPROMISED & I DID FAX HER A PROPOSAL THAT SHE RECEIVED. SHE PROMISED SHE WOULD CORRECT HER NEGATIVE POSTING. SHE APPARENTLY HASN'T. BUT WE NEVER IGNOR PEOPLE, AND IF WE CHOOSE NOT TO GIVE AN ESTIMATE FOR WHAT EVER REASON, WE ALWAYS WOULD CALL THEM AND EXPLAIN OUR DECISION. P.S. WE NEVER TELL ANYONE THAT THEY WILL HAVE A PROPOSAL IN THREE DAYS. WE TYPE OUR PROPOSALS AND PUT THEM IN FOLDERS FOR MAILING OR DROP OFF AT THE CLIENTS HOUSE.
Sally O.
02/2013
5.0
home remodeling
+ -1 more
Work performed renovate main floor bathroom, gutted and install tile, bath tub , shower sink and toilet. including changing existing stand up radiator to baseboard. Everything inlcuding gutting, tiling , painting and all carpentry went perfect. The only problem was plumbing work which was a total dissaster. The toilet was set 3" away from the wall which had to get reinstalled, the shower and bathtub faucets were not secured to the inner wall so they moved around ridiculously, the sink was not centered to the plumbing or the light fixture and had to be reset. and the worst was the radiator installation that never got installed properly and required our hiring our own plumber to correct.Plumbing was performed by D & L plumbing contracted by U.S. Home Remodeling, but Contractor made sure all the mistakes were corrected and in the end we were very satisfied with the job done. Warren Glick was amazing throughout this entire process, he unfortunatly had chosen a very bad plumber,despite this he made sure all the work was corrected and even after our payments were completed he stood behing his commitments and we got the job we paid for be completed. One could not find a more honest upstanding and pleasant individual than Warren Glick. If plumbing is needed simply make sure he not use an individual named Mike of D & L Plumbing and I am sure you will totally happy with your experience.
Description of Work: We chose U.S. Home Remodeling, Warren Glick based on Angie's list. He did not dissappoint. Warren was friendly and professional throughout our entire experience. Most impressive was his promptness, his follow-up and most of all his patience. With any job, there will be the inevitable small problems. On every occasion no matter how small Warren responded quickly to rectify. The tile, carpentry and painters he employes were amazing and went out of their way to make us happy Our only negative was the plumber he contracted, D &L Plumbing specifically the owner Mike, who unfortunately proved to be extremely incompetent and when asked to correct his sloppy work was rude and in the end simply refused to complete the job. Among his mistakes he installed the toilet 3 inches from the wall, the shower and bathtub faucets were not bracketed to the inner wall making them extremely loose and worst of all changing the existing stand up radiator to base board heater proved he had no clue about heating systems, he had to come back 3 seperate times and it still never worked. After we reported this back he said there was nothing more he was willing to do and hung up the phone on our ear. We ended up hiring our own plumber who in one visit corrected the improper work. Even though this was very aggravating, Warren throughout the process did everything he could to correct. When the plumber he had contracted failed to fix the base board problem, Warren offered to find another heating specialist. We suggested using our regular plumber John Ocasio,who we have had great experience, and Warren agreed to reimburse us for the work. And all this was done after we had already paid Warren in full. Very few people in the business world would have that amount of integrity and honesty to have stood behind his commitment as Warren did. So if you are looking for a contractor who will deliver a high quality work and completely stand behind all his commitments I doubt you will find a better choice. Just make sure if plumbing is involved you specify he not use Mike from D & L Plumbing.
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Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Interior Painting,
Plumbing,
Electrical,
Ceramic Tile,
Flooring Sales and Installation,
Drywall,
Lighting,
Handyman Services,
Countertops and Backsplashes,
Finished Carpentry and Woodworking
FAQ
Stars and Stripes Home Improvement LLC is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
Stars and Stripes Home Improvement LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Stars and Stripes Home Improvement LLC offers free project estimates.
Yes, Stars and Stripes Home Improvement LLC offers eco-friendly accreditations.
Yes, Stars and Stripes Home Improvement LLC offers a 5% senior discount.
Yes, Stars and Stripes Home Improvement LLC offers emergency services.
Yes, Stars and Stripes Home Improvement LLC offers warranties.
Stars and Stripes Home Improvement LLC offers the following services: Complete Home Remodeling. Kitchens, Bathrooms, Roofing, Siding, Decks, Basements, Windows, Doors, Tile, Dormers, Room Additions, Extensions.