"Thank you for your feedback. We recalled that our staff took out all the garbage from your media room and packaged everything back into the TV box and left it outside next your trash. I understand that you’re upset that are staff did not want to go back to you home to do another TV installation since you weren’t satisfied with our work the first time and said you would never hire us again but still called us to do another TV installation. I know my staff and they treat everybody’s home like if it was mine or there own and they always clean up after themselves also make sure that they vacuum pick up any debri left from drilling holes in to the Sheetrock. All we can really say is that we will do our best and I understand that not everybody is always going to be happy with our work."

"Sorry for the inconvenience but your building never responded back with an OK to be able to work in your building we submitted our certificate of liability and I called your number back but I never been been able to get in contact with you tried texting you also but it’s a landline so text don’t go through. We normally don’t get a request for a certificate of liability to just put a TV on a stand on the dresser but I did go thru and requested for you. This is just consider a normal service call since no power tools necessary to complete the job. There’s not much we can do when your building doesn’t give us the authorization to work in your building."