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WHITE GLOVE ELITE, INC

4.8(
79
)

House Cleaning, Glass and Mirrors, Window Cleaning,

... +2 more

About us

WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "resets" and office cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, deep cleanings, organizing, party serving, bartending etc.) Actor Jim Ireland started this business in 1992 as an adjunct to his stage career. They are a licensed agency which provides most domestic services and specialize in trained cleaners for apartments in all five boroughs. All cleaners are bonded.

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)

Services we don't offer

We do not offer carpet steaming or upholstery services.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.779 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
5%
2
3%
1
1%
Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Write a review
Showing 76-79 of 79 reviews
Amy G.
06/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: She did a great, thorough job. Would definitely use again.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from WHITE GLOVE ELITE, INC
Thanks for taking the time to post a review. I promise to continue to work toward keeping the cost of cleaning even further below the average cost of our competitors. Should you decide to schedule a standing, bi-weekly appointment, the cost is reduced from $119 to $99. I'm so thrilled you were happy with Hilda and will send her a "thank you" for having provided you with service that was in keeping with our standards of customer satisfaction. Jimmy
Cathleen C.
02/2014
2.0
house cleaning
  + -1 more
Very inconsistent
Description of Work: .
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$80
Response from WHITE GLOVE ELITE, INC
We first provided a housekeeper to [member name removed] on July 26th, 2005. She cancelled service on August 21, 2013, after 231 scheduled appointments. We found [member name removed] to be extremely pleasant and reasonable throughout our long history with her and we were very sorry to lose her. It's very hard to give a simple assessment to such a long relationship. [member name removed] had chances with a handful of excellent cleaners who chose not to return. Admittedly, she also had a few cleaners who have since failed to consistently meet our standards and are no longer referred by us. And she had some unfortunate luck. All of this seemed to combine into a perfect storm and leave our client dissatisfied. I agree that some of the service [member name removed] received does not meet White Glove Elite's benchmark for excellence. I only hope that members agree that an overall rating of "D" is not fair for nine years of service deemed "inconsistent" in the end. Nowhere in this long history did the client ask that a cleaner not return after just one appointment. So I think it's fair to say that all the cleaners who we sent were satisfactory at first. For any members interested in the specifics of WGE's relationship with [removed member name], I will detail our history here: Each of the first four cleaners we sent to [removed member name] (back in 2005) declined the offer to return to the job. (Housecleaning is arguably the most personal of services. As such, it is my policy not to force jobs on cleaners, but instead to work to find a better match so that there are no seeds of resentment lying below the surface of the client/cleaner relationship). The fifth cleaner, Christine, was (finally) a mutually satisfying match and went to [removed member name] every other week for more than a year until deciding to give up the job in January of 2007. The next cleaner (Amanda) was requested to return every other week for almost 4 months until May 10, 2007 when she was terminated by the client who was dissatisfied with Amanda's cleaning. The next cleaner (Veronica) provided satisfactory service until the client requested a different cleaner in December of 2008, citing eventual dissatisfaction with the work being done. We then sent Laura with whom the client was very happy and increased her scheduled appointments to every week until terminating Laura after almost 3 years in September of 2011. This termination was the result of several changed and cancelled appointments by the cleaner whose child was experiencing health problems. [removed member name] was justifiably frustrated and while she was thrilled with the work being done, Laura was disappointing us all with changes and cancellations despite our understanding of her child's poor health. [removed member name]'s patience had understandably reached its limit. We then sent Margaret who returned every week to [removed member name]'s satisfaction for almost a year until [removed member name] reported damage to her "expensive leather chair" and asked for a new cleaner because of this incident. The damage was denied by the housekeeper. Regardless, WGE paid for a custom furniture repair company to repair and color-match the chair on site to the client's satisfaction and we waived our fee on the next appointment in consideration of the inconvenience. Sharon was the replacement and the client requested her return until service was cancelled one year later on May 24, 2012 by [removed member name]. Although [removed member name] did not complain when she cancelled her standing appointment, I knew that Sharon was in a slump based on then-current feedback from a couple of Sharon's other long-standing clients. I called [removed member name] and explained that I suspected Sharon may have been recently providing sub-standard service and I offered to pay for the entire next appointment if/when she chose to try us again. [removed member name] took me up on the no-obligation offer and we sent Kasia who was asked to return, but at only her 3rd appointment, Kasia failed to put up the gate (for the dogs) as instructed. The clients returned to find the dogs running all over the place and on Aug 7th, [removed member name] cancelled service "until the fall" and that was the last we heard from her. Ironically, [removed member name]'s experience is one of the main reasons I founded White Glove Elite: I had heard so many stories of people whose cleaner started out great and overtime got progressively worse at their job while becoming more entrenched as almost a member of the family, leaving clients to endure sub-standard service because they didn't have the heart to fire their cleaner or felt awkward asking their cleaner to "step-up their game". I was attracted by the idea of providing a service that would "switch out" cleaners for clients when the cleaner had gotten "stale" and needed a wake-up call. I was also attracted by the opportunity to provide clients with the benefit of trying out different cleaners until they find the right cleaner for them. While I do think it's healthy to change one's cleaner every once in a while, the turnover rate experienced by [removed member name] is much higher than normal for us and is certainly not something that contents me. I will, be re-assessing each cleaner who did work for [removed member name] to see if there are any sub-standard cleaners who have slipped through the cracks. Again, ALL of our dealings with [removed member name] were pleasant. She was always reasonable and respectful to all of my staff. I truly hope that she has found someone who satisfies her for a longer duration than we were able to find. We would recommend her business to any service provider and would welcome her business in the future should she choose to see if the stars might better align for us. In fact, I will gladly pay for her first return appointment. With Sincere Regrets, Jim Ireland Owner White Glove Elite, Inc.
Michael O.
04/2013
5.0
house cleaning
  + -1 more
The service was good.
Description of Work: They provided housecleaning.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tawana A.
06/2008
1.0
house cleaning
  + -1 more
Not so good.
Description of Work: I called to schedule a visit and I was told that it's difficult to get someone up to the Bronx. How can this company service the tri-state area if they don't service the Bronx?
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from WHITE GLOVE ELITE, INC
I believe that discretion is the better part of valor. If we don't have someone who we think is great and who is available for your area at the time you request service, we won't send someone, no matter how many "F" grades it garners. We have over 100 cleaners scattered throughout all boroughs. We currently have and have always had some excellent cleaners in the Bronx. I'm sorry that we didn't have an excellent choice when this member called.

Contact information

850 7th Ave Ste 1100, New York, NY 10019

http://www.WhiteGloveElite.org

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Bonded
Licensed*

Trade License Number
1407882
Trade License Authority
Department of Consumer Affairs
Trade License Expiration
05/01/2018
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Glass and Mirrors,
Window Cleaning,
Ironing,
Catering

FAQ

WHITE GLOVE ELITE, INC is currently rated 4.8 overall out of 5.

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

WHITE GLOVE ELITE, INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, WHITE GLOVE ELITE, INC offers free project estimates.
Yes, WHITE GLOVE ELITE, INC offers eco-friendly accreditations.
No, WHITE GLOVE ELITE, INC does not offer a senior discount.
Yes, WHITE GLOVE ELITE, INC offers emergency services.
Yes, WHITE GLOVE ELITE, INC offers warranties.
WHITE GLOVE ELITE, INC offers the following services: WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)
We do not offer carpet steaming or upholstery services.

Contact information

850 7th Ave Ste 1100, New York, NY 10019

http://www.WhiteGloveElite.org

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM