Roadway Moving

It turned up really well. It was a little bit more expensive. They did a great job and did it really well.

Our move had many parts, which were handled perfectly. We required two separate pick ups, specific boxes to be delivered locally and then the completed shipment to go to our new home, cross country, a month later on the weekend. everything was perfect; on time, courteous, well organized and very professional. I never imagined that such a complicated move could be so pleasant. i take my hat off to the ENTIRE TEAM thanks.

I took some time researching moving companies in Manhattan N.Y. where my move originated. Roadway Movers were very highly rated on several websites, so I felt confident with my choice to go with this company. Roadway exceeded my expectations, they did an excellent job from start to finish for my move from New York to Illinois. Joseph was my salesman, he was extremely detailed and thorough. He explained everything very carefully including the pricing and timing with the long distance move. The movers on the New York end were organized, energetic and took a great deal of care when moving the furniture. They went the extra mile in moving an oversized sofa out of an apartment that most movers would have had to disassemble. The furniture arrived in Illinois within 7 days even though the window was 14 days. Joseph did his very best to expedite the delivery date and definitely exceeded my expectations. The movers on the Illinois end delivered the furniture just like the movers in the front end, efficiently, carefully and expeditiously. They went over the very detailed inventory list with me and all items arrived without a hitch. I will definitely use Roadway again and highly recommend this company to anyone. The customer service from my first contact with Joseph to my last contact with the movers who delivered my furniture was outstanding! Roadway movers will go out of their way to ensure that their customer is completely satisfied and in caring hands. Roadway Movers is an outstanding choice for a moving company, their integrity and customer service is exceptional!

Everything went fine. When they putting the couch together they broke the mechanical part of the recliner.

This was my first real big move. We had bought a house smack in the middle of the holidays and we were nervous enough about moving out of our 2 bed/1bath/LR/DR/EIK from Queens to our new home in Long Island. After getting quotes from many other companies and comparing reviews on Angies List we decided to use Roadway. Well best decision ever. They literally were the best. They made the move so smooth and easy. Honestly, I was so nervous leading up to the move but they were so amazing, it was the least thing I worried about on that day. They were supposed to arrive between 9:30-10 but they showed up at 8:30 (of course, it was the coldest day of the year) and asked forgiveness for showing up early and even offered to come back at 10. We didn't mind at all and they started right away.The foreman informed us that he brought an extra 2 guys for the job because he thought the job was underquoted. Honestly, we are so glad he did. I don't thine didn't mind at all and they started right away. The Foreman and the other 5 guys were seriously so nice and courteous. Always asking permission to do anything, even to get a piece of bounty to wipe his hands. We had a lot of the apartment already packed up. So they cleared all the boxes out of the way and then started with the furniture. Within the hour, the place was almost cleared out! We had paid an additional packing fee for them to pack my kitchen and china cabinet and that took them a longer time. Actually, there was a snafu with that - it was in our contract but not theirs and they just went ahead and honored it (we did pay though). They didn't scratch any walls or the hallway and were very careful with our things. When they got to the house in LI, they quickly unloaded our stuff and rebuilt/reassembled all our furniture in the exact rooms we wanted. They even moved our dining table a few times until we got it exactly where we wanted it. The guys were absolutely fabulous. I couldn't recommend them enough. They were amazing and respectful and courteous. And best of all, they really took great care of our belongings and everything made it in one piece. Plus when I opened all the kitchen and china that they packed, it was meticulously wrapped and packed. Well worth the service and additional price. Highly recommend.

They were good. Just one problem. They gave us some boxes that belonged to someone else. They had to come back twice to recover all of the items.

Shakira is the office manager. She tackled any issues we were having and has made this a terrific experience. They were also very reasonable in their pricing. They were excellent.

They were fantastic! It went by truck and they delivered it within 2 days of the window promised. From the beginning it went great, whether it was the salesman or the office staff, who were so patient with me to the three young men they sent to pack who were polite, clean, and very very efficient. The 2 men that delivered were polite, clean, charming, efficient and nothing was broken or lost- not even a dented box! When they called me here in Florida, they were ontime to deliver. They helped me in every way possible! They were fantastic! They were so calming, patient, and unbelieveably efficient! I don't have a single complaint! I would without a doubt recommend them to friends and family.

Shavon in customer service and Avi, the office manager were very helpful with a payment problem I had. They were very professional and patient with my requests which started with my error in payment for services.

It went great! Just like last time. I tried another moving company , as per my husbands request, and I'm going to back to Roadway! These guys gained me for life !! Anytime, any day , I'll need movers , I'm going back to them forever!

The person making the assessment was punctual and courteous. You have to do a lot of research before using them because they will not disclose all of the costs and you will be surprised on the day of the move. If someone comes in to assess my belongings then there shouldn't be a need for more boxes on the day of the move. I made sure to negotiate for no surprises. The Salesperson was nice but I consistently had to follow up with him to ensure that our agreement was correctly stated in the updated contracts that he sent me. The Movers were very fast, efficient and courteous. However, they came with a manifest that was different from my contract. Materials and services that were agreed upon with the Sales person and on my contract were not included in the mover's manifest. This discrepancy halted any progress and added to the moving time. The movers also proclaimed that they couldn't find parking so I would have to pay for any tickets. I once again had to call the headquarters to address this issue. I was not paying for tickets. The company is lacking when it comes to logistics. They can quickly give you an assessment and show up to pack your things. But they can only give you a 10+ day window of when they might deliver your things. I chose Roadway, a larger, more established company with a sizable fleet, to avoid this type of ambiguity. Unfortunately, Roadway continued to give that 10+ day window even after they collected my things. This is unacceptable. They are basically holding someone's life in their truck and they can't give a more definitive time for when they are going to deliver. This makes it impossible to plan for a long distance delivery. I called several times to get better delivery date and no one was helpful. They would just keep repeating some script and saying it was up to dispatch, who was never available. It wasn't until I threatened to write a bad review were they finally able to give me a more precise delivery window. This better delivery date came on Tuesday, 4 days after they had my things in their possession. 2 of the 3 delivery days that they suggested were not eligible for me (no weekend moves) per my building rules. I told Roadway this before they picked up my things and it was written in my contract. So that left Friday, the day after Thanksgiving or the next Monday which meant it would have taken over a week for them to drive my things 11 hours. . I also included in my contract that I needed to know my move date 3 days prior to the delivery, per my building. So Friday was fine. To further appease me, the manager discounted my price a couple of hundred dollars. We confirmed on Tuesday that my things would be brought Friday. So we were good. Wednesday morning, the mover calls to say he was 6 hours away and would like to drop the things off. That is unacceptable. We confirmed Friday, not Wednesday. Additionally, I stated that I had to give the building 3 day's notice. So they would have to hold until Friday. The Friday move was punctual and on time. Once again the movers were fast, efficient and courteous. I believe I got all of the boxes and I only found two dings on my furniture. Not bad. The discount that the manager offered and promised would be on the mover's manifest was missing. So that was another call to headquarters to fix. Overall, the movers were good. The corporate employees were bordering on incompetent. This isn't an inexpensive endeavor and should be treated with much more professionalism. They also sent me a small box of chocolates after the move. That was nice. However, Roadway thought discounting and chocolates would compensate for their shortcomings in service. I wasn't looking for cheap/heavily discounted service, I was looking for quality service from a company that claims to be in the business for over 15 years.

roadway moving was such a great find! i found them on angies list and gave them a call, they customer service team was great to deal with and the estimator that came to the house (asaf sharon) was super professional and knowledgeable. the price was somewhere between avarege to expensive so this was a good thing and the company was able to work with me on a very tight schedule. after reading the reviews on angies list i felt that this company is to good... how can it be so many great moves and happy customers? so i went and check YELP and other review sites and its was the same every where! very high rating so i knew it must be real; and let me tell you guys this company is the real deal! after so many bad moving experience and horror stories i found my mover for life. i would use them again and would recommend them to anyone that is looking for a mover.

It couldn’t be done for many reasons. The company was very polite though.

Roadway moved me into my new home in the rain. I thought they would cancel, however they came the day that I was scheduled and were very careful. They moved my furniture without a hitch. Both the movers who packed me in NY and the local team were wonderful. They put all my furniture together and did not leave until it was to my satisfaction. Great company and would use them again without a doubt. The customer service team at Roadway is one of the best!

roadway moving deliver the best moving experiance ever! not only that the movers and the moving process is so seamless and super smooth its the office that makes a huge different; from intial contact you can feel that this provider put customers as the most important priority for the company. i felt it while going thru the sales process to the confirmation, billing for my monthly storage , dispacth and customer service! it has been 12 month that i had my furniture in storage, now was the time to deliver it.... everything showed up in perfect condition including my grand piano that i was very nervus about. the guys use so much protection materials on the items that it proved itself to be a great plan! no damages , no missing items! unlike moves i had in the past; roadway is using a bar code system and everything is done on an iPad and scanners. i got my inventory as a PDF file and had no issues to reasd it and check that i received all my items... in the past i got some weird script from the movers and had to guess that all my items are good. roadway also takes pictures of the expensive furniture before moving those in to long term storage so i had all the record set on my computer. overall this was one of the best experience i had with any business let alone a moving company.

I ordered the deal based on the fact that they were a local company and that the job I have is pretty small. I was given a quote from this company for almost 3 times what I expected to pay.

Roadway now just moved my daughter. The crew was basically the same one I had. Juan and his team were great. They handled everything without issue. They were courteous, professional and a pleasure to deal with. They made what could have been stressful very easy. Would once again highly recommend them.

They were very good. I had some very special furniture that was my grandmothers. They did an extra special job in wrapping the furniture. They took the time to wrap it in bubble wrap, then cardboard and then another layer. The men were very professional and courteous, they went the extra mile.

Realized that it will not be wise to try and move my home office from CT to NY on my own, I contacted Roadway moving for a quote The process itself was quite simple, Ken from their sales office had given us an idea in terms of the cost as well as the services they can provide, after checking around a few places I already had an idea in terms of what the cost would be like and was impressed by their thoroughness, they also insist on an on site survey prior to my move to ensure they cover any and everything that needs to be done on my move, especially since we have artworks and some office machines that requires special handling which was even more reassuring. My move took 2 days to complete from start to finish, I was a bit nervous since my files and artwork will be out of my possession overnight but the fear went away once I saw how they packed and handled my items, to be fair my stuff was probably safer in their possession than me trying to jam it in my Prius and bring it to the city myself. At the end of the move, no surprises, no damages, and I will definitely use their services again after my lease is up at the end of next year.

The move itself went great. They were careful with my belongings, and arrived on time.

They took great care with moving us from NY to Louisiana. They were very professional and kept us updated. Awesome company, and I would highly recommend them!

Very trying time for my aunt when my uncle passed away but needed to get a moving company to get her items to her new apartment in Arlington, VA. She wanted to make sure that the guys would be honest, polite and understanding of her situation. From the pricing to the communication to making my aunt feel a bit more at ease during a tough time, we couldn't have asked for better service.

Too much extra costs. Deal was not specific enough.

From start to finish, the associates at Roadway were a pleasure to work with. Roadway movers were available to do our move on a Sunday, which we found was very rare when evaluating various moving companies. From the beginning, we worked with Joseph, who was very knowledgeable, straight-forward, and quick to respond to the various questions we had. With only an online inventory list (no on-site estimate, no setting up estimate appointment, no waiting at home for estimator...), Joseph gave us the best moving quote out of the five moving companies we researched. Joseph was confident and spot-on when calculating the length of our move. Despite the move taking place on marathon Sunday, Joseph assured us that Roadway would be there, and they did indeed arrive in a timely manner. The movers worked quickly but carefully and even asked if they could take a few of our items that we intended to take ourselves. We were a bit worried about all of our furniture fitting into our storage unit, but the Roadway movers are masters of Tetris! Upon arrival at our storage unit, the movers were precise and obviously experienced, placing pieces of furniture in thoughtful configurations that insured the best use of space with consideration to the furniture type and level of delicacy. We would definitely use Roadway again in the future! Many thanks to Joseph and the crew!

I recently moved from New Jersey to Pennsylvania. Roadway Moving made my move effortless from planning through execution. First, I had a detailed list of everything I needed to move (furniture plus 133 boxes). They provided a ?binding not to exceed? estimate over the phone (I was OK with this because I knew my list was complete). Also, I was able to pay for this move via credit card (no need to run to the bank for a certified check). They scheduled a pick date and a delivery date that worked with my schedule. They showed up on time, loaded the truck. The team was delightful and focused on their job. They delivered on time and accepted my credit card in payment for the ?binding not to exceed? estimate agreed to earlier. There was no breakage or missing items. I was thrilled with this experience (well as thrilled as you can be with moving), and definitely recommend Roadway Moving for a stress-free experience.