Roadway Moving

They were very responsive, professional, competitive and delivered as promised. We were very happy with them!

It was excellent. They were personable, courteous, and efficient. It was a great experience compared to some of the reviews, for other companies, that I have seen online.

The estimate was great, the guy who packed me up were great. I was given a 2 week window to receive my stuff. When it arrived early sunday morning 8AM, the driver informed me he had a 18 wheeler & could not fit into the gated complex. We contacted Roadway & they told me I needed a shuttle (cost over $200) to get my stuff in. I felt & told them it was their job to check the logistics before they sent that huge truck to see if it would fit. They had given me a list of things to ck which I did, but that was not one of them, so I felt I paid for door to door delivery, I'm not paying another dime, plus I had no more money at the time. They told me no worries.They would rent the shuttle & I could pay them Monday when the bank opened.12 PM came, 3 PM, 6 PM. I called the driver who was very courteous & he told me they never got the shuttle for him & now he couldn't contact them. By 10PM I was furious, I called the driver, told him he could keep my stuff cause I had to go to work in the morning & I would see them in court, cause I realized they were not going to get a shuttle without me paying up front for it & I had no intentions of giving Road Way another dime. They did not do their home work. Finally the driver came back,& him & I figured how to get the truck into the complex. My stuff was delivered at 11PM. The driver & his helper were awesome, Roadway is greedy & wanted me to pay for there mistake.I would not use them again.

They were excellent. Managed to move from a one bedroom apartment into our new home. We were not fully packed but the team easily finished the job and helped us on our way. Moving is always an extremely stressful process but Roadway helped make the transition much better.

The move went great! From the initial assessment to determine the breadth and cost of the move to the move itself, Roadway was very professional and did a great job. Here's what Roadway did right: 1. The person who came by to assess the moving job (how much stuff we had, how much it would cost, etc.) was quick and very accurate in his assessment. 2. On the day of the move, Roadway sent 5 movers who arrived early! 3. The movers worked very efficiently, were very cooperative, were very careful and respectful of our belongings, took great care in wrapping and moving our furniture and other more delicate items, and they were friendly. 4. Whenever, the movers weren't sure of something (whether to take a box to the truck, where to put a box in the house when unloading, had to move a mattress a certain way to get it upstairs) they always asked us and checked with us to make sure that we were ok with what they were going to do. Overall, we were really pleased with Roadway's service and would definitely recommend them to anyone requiring moving services.

I read some remarkable reviews on Angie's list and was so impressed I called them. Unfortunately like most people, and maybe I hear more than most, as I'm a hairdresser, I have heard over the years horrific stories about people moving and what can happen to your possessions. From the very first phone call I knew I was dealing with an outstanding company and very remarkable people. They patiently, and calming answered all my questions in a very professional manner and with actual experience with dealing with a very nervous and concerned customer. They in no way discounted my concerns, or even made me feel foolish for having them. And, believe me my concerns were many. They e-mailed me an inventory list so that I could give them an idea of exactly what I would be moving. After reviewing my list, they called me to discuss each item and then gave me an estimate of the move. Then Dave made an appointment to come to my home, to evaluate my furniture and to see what needed special handling. The estimate was right on the money. Anthony, who is a complete angel, kept in constant contact with me. They arrived on the date actually before time and worked steadily all day and did not even take any breaks. They treated my furniture with complete knowledge of what had to be done. My husband and myself were amazed with how they worked and the care they took with my furniture and my home. They left not on scrap of paper anywhere, and were neat as pins, for the considerable work they were doing. I could not praise them more, nor could I say enough about this entire operation. They accommodated me in everyway they could and went above and beyond the call. I would not only recommend them but I myself would use them again, if God forbid, I ever move again. This was a first move in 31 years, so it was emotional, as well as, physically draining. I highly recommend Roadway and I have to thank my best friend for recommending Angie's list....I now a believer.

I recently performed a move with Roadway Moving and my family and I could not be happier with the way were treated by their entire staff. I have been transferred to Los Angeles with little notice from work and had to research transportation companies. With a tough work schedule, father of 2 children, and husband to a wife who just got used to living in New York, the task of searching for a quality company was appearing to be a difficult one. I did extensive research through the Department of Transportation, Google Reviews, Yelp, Angie's List, the Better Business Bureau, and other reviews sites and came up with a very short list of what appeared to be reliable moving companies. I called Roadway and 2 other companies for quotes. I spoke to Chris at Roadway and explained my situation of being taken advantage of before with a company that held my items hostage after a large price increase. I mentioned to him I was on a tight relocation budget and could not exceed it because of other expenses needed to be paid out in California. He eased my mind tremendously explaining that Roadway's prices are guaranteed and would not change as long as all information had stayed the same. He arranged for a walk through with Ben from the company within 2 days from the initial call. Ben was on time, pleasant to my family (even my dog who would not stop begging to be played with), and very detailed when it came to his proposal. Chris and Ben were always responsive through email and phone calls when it came to my many questions on the move. All of the 3 quotes obtained were within $500 of each other so I chose Roadway based on the interactions with everyone so far. My move was near 5 thousand dollars and included packing. Customer service confirmed my move 2 days prior and it felt much more comfortable than my previous moves. Mitch with 4 other gentlemen arrived on move day in Roadway uniforms and were all very pleasant in their appearance (a first in my experiences). The type of men who have come over to my homes in previous moves were never in company uniforms and literally looked to be as if they were day labor. Mitch and crew labeled, packed, inventoried, and loaded all my belongings within 5 hours and with their attention to detail I was certain my items would get to California safely. 3 days after the move I received an email and a call explaining when my items were scheduled to arrive, phone number to the driver, and explanation of how I can pay my final balance. I spoke to Stacey in customer service who reconfirmed my delivery window and took my final payment by credit card. The driver called me 48 and 24 hours prior to delivery with his ETA for delivery so my family and I can plan for his arrival. Once the delivery arrived the crew set up all my goods, reassembled all the furniture, and did light unpacking services. When leaving my home looked as if I have been living here already for months. They took all of the debris that comes with unpacking and wished me well at my new home. I certainly will be moving again in about 2 years and will make sure to call Roadway moving to bring my family and I to the East Coast. I deeply thank all of their staff for the wonderful service I received and for making it smooth relocation for my family and I.

Let me just start by saying these guys were absolutely amazing! My wife and I live in a old pre war building (walk up 5 flights; not to mention she is pregnant!) so we moved into a bigger apartment to accommodate the new member of our family that will be joining us at any moment. Well, as many of us do..I work extremely long hours and travel often for business and my wife has been working between the office and home these days so it has been difficult finding the time to even start packing boxes. Thankfully after doing some research online I found Roadway. And let me say, their reputation speaks for itself. Not are they only extremely knowledgeable but super friendly and great people period. I spoke with Efrain who went over everything for me and presented all of my options. I told him we wanted them to pack everything, as we had no time to really take care of this ourselves and getting my pregnant wife to do this was not going to be the easiest task at hand. He took his time and explained and discussed everything right over the phone in terms of how long it would take, and a full price breakdown. We even agreed that after scheduling the move that they could send a representative by to double check our stuff to make sure we had accounted for everything. For the most part we were on point except a few items I thought we would not be taking that my wife decided she still wanted to keep. Long story short. 4 guys came on the day of with all the materials needed and did the entire move for us. Packing of all the boxes, wrapping of the furniture. You name it these guys were top notch! We didn't lift a finger! Needless to say we are now in our new apartment and couldn't be happier. These guys are great and would recommend to any member of my family or close friends. Thank you so much again.

It worked out and it was good. In that industry comparatively they were very good to work with but that industry in general is very challenging to work with especially for a consumer. There are no guarantees and it can be complicated, the paper work they make you sign and the terms and conditions. It's not a consumer friendly industry. People don't necessarily feel comfortable having a company take their staff moving with confidence that it will show up when they say in one piece. So comparatively they were good to work with but wasn't a perfect experience and absolutely not. There were things I had to call them on, question them on, challenge them on and ultimately they came through but I wouldn't say it was stimulus experience. I think in that industry they are probably above others but again from the industry experience it's just a difficult industry for any consumer to work with. The pick up on the east coast side was actually more smoother, they showed up when they said they were going to, the team was very professional, it was all confirmed, but delivery of the item was a bit confused. I got contradictory information from their office and then from their driving staff, so at one point I was confused whether or not something was going to show up. I got wrong information from their office then I got different information from somebody else and it was confusing. They were fantastic and they showed up when they said they were going to but the communication to understand when my things would show up was confusing. So I went about a week not knowing when my things would show up. They turned out to be the most accommodating and the better deal but it wasn't a perfect experience.

Excellent movers!!! You guys were fast, prompt, helpful, and courteous!!!Thank you so much!!!!

That turned out very well. They were very efficient and were extremely careful in how they did things. We were satisfied. What we were really happy about was they were particularly careful with glass items. They were expensive but they were good. They were really good. They were very good with responsiveness. They were there on time. We knew when they were coming.

Just fine. Roadway's great. You should use them!

I recently used Roadway Moving, for my cross-country move from New York to Louisiana, and had an excellent experience. I think I ended up calling ~8 companies, and received quotes from $4.5k to $12k, with Roadway moving coming in at the lower to middle end. After speaking with Joseph in their sales department, I must say, he was true to his word. Not only did he guide me through the entire process, and what to expect, but he was easily reachable, at multiple points, throughout the planning, moving, and follow up process. Given the wide range of quotes, I was a bit nervous that Roadway would try to find some way to increase the cost for one thing or another, so I requested a person to come and offer an in-person quote (in addition to their online quote). I was very surprised to see that their estimate did NOT change. On moving day, the Roadway Moving team came on time, were friendly, and did an excellent job disassembling packing our heavy, solid wood, furniture, and electronics (along with boxes we packed ourselves). To give them even more credit, one piece of furniture we had (a custom made desk) - ended up having a loose leg prior to the move, so they ended up removing it to prevent it from completely breaking (And provided recommendations on delivery to get it fixed without a problem). After they picked up our furniture, it ended up taking ~10-12 days to get everything in Louisiana. The delivery team was just as friendly as the pickup team, and they went through each and every item on the list to ensure nothing was missing. I must say, I was honestly quite surprised at how smoothly the process went, and how nothing went missing, the price did not change, and we didn?t run into any hassles. We chose Roadway Moving as they were one of the best rated firms on Yelp?.and honestly, it?s for a reason. Joseph and his team did an excellent job, and I?ll be sure to make sure that everyone knows it.

Excellent. Ken was very good about calling me and ensuring that all my questions were answered (even ones that didn't occur to me at the time). Avi -the head of the crew- arrived early. Everyone was super quick and professional. They finished quicker than expected and charged me less than the estimated amount even though they sent one extra guy over. They did an amazing job with my upright Yamaha U3 piano.

They called to inform me that they would be at my residence in about 2 hrs time. It was a 3 man crew. They were courteous polite and professional. They were finished packing and loading in an hour.

The move went relatively okay.However, an old table was a bit damaged because it was wrongly packed. Aside from that the company did a good job.

They were excellent, the price was a bit higher than other quotes we received but they stuck with their initial estimate and did a great job wrapping items to prevent any damage, they were punctual and the move went very smoothly.

Roadway World Wide Moving packed and moved me from Forest Hills, Queens, to Chicago, IL, a distance of about 800 miles. I cannot speak highly enough of these movers. They were prompt, professional, courteous, and congenial. The crew did amazing work and were right on schedule for everything. They kept in touch and were quick to reply to my calls and questions. Ken in customer services was great to work with and was on top of everything. I wouldn't hesitate to recommend Roadway to anyone planning a move and I would, and probably will, use them again in the future. By-the-way, so far I haven't found anything broken or missing. Remarkable!

this company keeps delivering excellent service! this move wasnt easy, it was 1 day of packing and day after moving. moving is tuff already but moving with a pregnant wife and full schedule at work is harder, for this you need great moving and packing service. roadway delivered 20 plastic bins for free few days before we moved so we can pack our personal items, they came the day of and in few hours the five movers finished all packing and labeling. day after the movers showed up 15 minutes earlier than start time and waited for my call outside, we all got our Starbucks coffee and started to move! by 3 PM the move plus UNPACKING was done! no missing items, no damages and an happy wife. will recommend and use again.

Everything started off well enough. The phone rep was very pleasant and easy to deal with. He set up a walk through for the following week to get a better look at what we had, and to give us a firm price on the move. We had a 1 hour time frame set for the agent to arrive. Towards the end of the time frame we got a call that they were stuck in traffic in Manhattan. Seeing as they could not make it in time, we rescheduled for another time the following week. The second time around, the agent showed up punctually and did a great job with the estimate. She was pleasant and the process was very fast. She was also quite informative about the ins and outs of the move. A day later I got a quote from the original person I talked to for appx $8000. The document said the offer was good for 72 hours. I felt the price was a bit high compared to other companies, but I still wanted to see if we could figure something out, so over the course of the next 2 days we went back and mutually forth and tried to get to a better price point. Finally on the 3rd day, while waiting for a reply, I get an email saying they could do the move but not provide the storage. At this point I was a bit upset having wasted so much time with them on the estimate and price negotiation. If you cant provide storage or werent sure, why not disclose that upfront? Even though they said they could only move and not store our things, I was actually still considering using them for a move and providing my own local storage. However, when I asked a follow up question about the size of the move and what kind of facilities they would require (elevator, drive up, etc), I never got a reply. In the end, I though the staff we dealt with were nice enough. But the reality is that Roadway could not even provide me with an accurate list of services up front nor provide or answer simple emails when they reneged on their offer. I would not recommend Roadway. There are too many other companies out there to deal with this kind of stuff.

Everybody that worked with was very professional and very polite. Nothing is broken so far. They were very careful in both my old house and new house to make sure that they didn't scratch my walls. They did a great job. Overall they were very professional. I would use them again and will recommend them. The only thing negative I have to say is they were an hour late outside the 3 hour window they gave me.

Javier and his team moved us from our apartment in NYC to NJ including packing in about 10 hours. Javier called me the morning of the move with an approximate arrival time and he arrived according to schedule. His team packed all of our belongings and our storage unit which was no small task. Upon arrival in NJ they placed my furniture and boxes in the requested rooms throughout the home. His team was professional and worked incredibly h****** one of the hottest days of the summer. I'd highly recommend Javier and his crew.

I was very pleased. My things arrived in my new home within 24 hours. Everyone was professional and helpful. Everything arrived in its original condition.

These guys were punctual and polite. They worked hard. The price was fair. I want to give them a great review but I have to point a couple of things out. They unscrewed an ornament at the top of our staircase to try get a mattress base down the stairs. This didn't work and they eventually got it down another way. However, they did not attempt to screw the ornament back in and the top of the bannister was left damaged. I did not notice till later that they had done this or I would have told them to fix it and I'm sure they would have tried to. When they drove their truck into the driveway they pulled down a wire outside the house without fixing it and were starting their van to leave when I pointed this out to them, and they then fixed the problem. They were not careful with all our furniture, did not secure some larger dining pieces at the new house, which we discovered later, and did not fold out a dining table properly. In summary, I would say they were efficient, trustworthy and good value. The cons were that they hurried, perhaps because it was a set price and not a per hour price. I would not call it white glove service but I would recommend them as trustworthy and no furniture was broken. There were no major issues and I WOULD use them again. Nobody's perfect but that little bit more consideration would have gone a long way.

On both sides movers were extremely efficient, courteous and professional and handled our furniture with the utmost care. There was a wait of 10 days for furniture to be delivered to new location which I did not realize was customary.