Roadway Moving

the NY crew was 6 guys the wrapped and packed everything ,, everything was clearly labeled and numbered ,, the CA crew was just 2 guys but they where great ,, things that had to be unpacked and put back together went without a hitch ,, everything got here the way it left NY ,, you might pay a little more for Roadway but they are worth it ,, they'd get an A plus from me!

This company's level of service and competence is what EVERY company in the U.S. should strive for. Too bad moving is such a rarity because I would be very happy to work with them again. I cannot praise them enough - Mike my main point of contact, Ari the foreman of the load out and every person that answered the phone and provided updates along the way. These guys are the best. Look no further.

Ken Chen is true professional. He answered all my questions and gave suggestions. The moving men, Marcio (Supervisor), Julio, Paco and Luis were also true professionals. Well coordinated, did not waste time and knew what they were doing. The moving coordinator, in Kennett Square, PA, mentioned she never met such polite moving men. They arrived at the destination before us and began to move everything in.

This is hands down the best moving experience we have had in years. And we have moved several times in the last few years. From the time, their on-site assessor came till the time of the booking of the move and then to the actual move itself the process was extremely efficient. We were given a fixed rate for the moving project and there were no surprises on the day of the move in terms of cost. The moving team headed by George and his crew was extremely professional and fast. We have many, many heavy boxes filled with books and a lot of things we accumulated over the years. George and his crew of three men quickly emptied our walk-up apartment in Brooklyn alongwith the furniture and then also emptied a storage cell enroute to bring it to NJ. We had ordered storage bins for the move (from their sister company CityBins who were also thoroughly professional) and would highly recommend them as well. Despite a really long move day for them, George and his crew did a tremendous job.

This was a $279 big deal purchase. I paid additional for extra boxes. They got here a little late. They came and did the job. There was not much to it.

This is my second time using these guys and I'm just as satisfied as the first. They showed up on time and got the job within the time frame that they gave me. The crew was very professional and kept us laughing. I highly recommend them and will only move with their company. They really make you feel like your more than just a customer and more like a friend of the family. They even changed their trucks and uniforms since the last time we moved with them which totally goes with the great service. This is a company that cares.

This was the most painless, and pleasant moving experience I have ever had! I seriously cannot say enough about the entire Roadway team! From start to finish, every person we dealt with was courteous, professional and friendly. I called to get a quote for the move and worked with a very thorough but efficient gentleman who walked me through the entire process. Booked our move for Saturday, March 26th. Movers arrived early and Joel and his team immediately went to work. We had a couple items that needed to be packed (a large TV, dining chairs, etc.) They packed everything meticulously - I could literally throw that TV off a bridge and it wouldn't be scratched! They were in & out within hours and on their way. The following day I received an email with an itemized inventory including photos of any furniture that had existing marks/scratches (we have a 2-year old :) I received periodic calls from our driver, Elad, along the way. As promised, he called 48 hours ahead of his arrival in FL, then 24 hours and then an hour before his actual arrival on April 4th. Items were unloaded and packed into our storage unit quickly and efficiently. With all the additional packing they had to do, and the fact that our move took 8 days I was expecting to receive some additional charges. I did not pay a penny more than the quote they originally gave me. Everything was straightforward and explained thoroughly. We cannot be more satisfied and have already recommended Roadway to friends!

They were good about packing up. The guys were real nice and did their best. They fixed my mirror. They did a good job once they got there. They called the day before and told me they were coming early in the morning. I cancelled my gold. They did a window between 9 and 10:30 in the morning. At around 10:30 they called and said they would be there at 7:30 at night or something like that. They can only drive so many hours in the day. They did an OK job. I was ticked off that they couldn't plan it out better. Where they called me the night before, they could have told me then. That's my only complaint, I would probably use them again. I thought they were reasonably priced, we did move from New Jersey to South Carolina. I thought they were fair and they were responsive. I would give them an "A" for the packing, going there they were right on time. They were very professional.

Original packers overpacked several items and did not properly pack many fragile items. The original movers told us several times that we were over the estimated volume, but that we wouldn't be charged extra. When we started unpacking we discovered that we were "over" the estimated volume because the original packers had stuffed some boxes with paper and one small item. Also many items arrived with pieces missing or broken, nothing big that would require a claim, but smaller items that now require repair or replacement. These boxes were poorly packed with very little packing material. The movers that delivered our goods were very efficient, but left leaving 8 large boxes on our front lawn, despite telling us that they had removed all emptied boxes. Some of the boxes appeared to be from another move. Overall, they were all polite and respectful, but not as professional as they appeared to be.

They were excellent! I would give them an A+++. Adrian and his team were the ones that did my work. They were professional and excellent and couldn't have been more helpful.

This was an absolutely wonderful service. Joseph came out and looked at my apartment and gave me a quote. The men that came out to pick up my furniture were professional and very kind and patient with me. I had no issues with the move.

Roadway's service is excellent. Their customer service people are always available and quite knowledgeable. The estimate Walkthrough was detailed and included cubic foot estimates for every item and box. The quote that the estimator gives you is guaranteed, but you can adjust downward if you pack fewer boxes then shown on the estimate when you finish packing. However, the estimate will be adjusted upward if you add more items to the move list. In my case, Roadway picked up at our storage site first, then packed up T the house the next day. I needed ad was able to negotiate 2 weeks of in-transit storage as part of the estimate. Roadway customer service called to confirm pickup and delivery dates. Their move supervisors on both ends (Avi and Elad), and their crews were were great. The price was higher than other estimates, but I like companies that stand by their quotes. We experienced no breakage on anything that they packed, and they showed up when they said they would. Took Master Card, so no games with certified checks or cash on either end.

I was very pleased with them. Well, they broke some of my things though.

So my roommate and I decided to officially move in together. He had tons of things in storage and I had tons of things that needed to go into storage. I just recently moved into our new place with a a differently company but unfortunately they had nothing available last minute so they recommended Roadway. They moved him in and went back to the storage facility to drop off some of my things that we needed to store until we get a bigger place. The people at the office were extremely pleasant to work with and very patient with us after making several changes the day before.We didn't know that you cant trash furniture at the storage place but Roadway took care of it for a reasonable fee. Our move took 2 days. Both crews were effing awesome. And it wasnt as stressful as we thought it would be. Everyone was so nice. They were very careful with our things although there were some pretty crappy things that I was hoping they would have accidentally intentionally broke but...no such luck....LOL. ANYWAY, Shout out to these guys for putting up with us.

Not only did they come on time but they were early which worked very for this situation! They were professional, efficient, careful, helpful, courteous, friendly, respectful of both homes and property, and fast. I couldn't have asked for better or more. Highly recommended service

The initial estimate was very professional and dealing with the New York office good. The crew who came to Morristown was very professional, and did an efficient and fine job. The art was packed well and the team was excellent. It is the Raleigh end which was the problem and hopefully if you are moving other places, your job will go better. Originally the delivery was scheduled for December 23 but because of weather and darkness closing in the Temporary Workers, two older men, told the driver it was getting too late to off load. This in itself was not the problem. y tThe problem was basically the by the job helpers employed. They were not especially tidy or clean in appearance and heavy smokers.It was raining outside and they did not take care to make sure they did not track mud etc inside the house. But that was not the worst part and I could have chalked that up to the day. What distressed me is that these two temporary workers were not listening and were not careful.(I imagined they were available and that's why the driver employed them--he told me as much. The driver, by the way, was a nice guy who worked hard and tried his best. Because I had packed many of my boxes myself so Roadway was not responsible for breakage and yet, these men did not read the boxes, or put them in appropriate places, and worse yet, stacked boxes of books on top of boxes which read in large letters "FRAGiLE, CHINA." In fact I read every box to the temporary workers and still don't know if they could actually read. Even though I did, they did not care or did not listen. Consequently dishes and fragile objects (Rosenthal and antique Minton China) were broken. They also took very little care with walls and floors. The new dark hardwood floors of my townhouse have many stretches in them. The walls I cleaned up and were heavily marked. I called the office on this and spoke to a pleasant young woman who, after receiving pictures of most of the damage (not everything was unpacked so more damage has been found) told me that if I would find a floor specialist they would pay for that service. I told her that was their responsibility since it was their crew who damaged the floor. It is difficult to find, even on the list, services that will do small repair on wood floors even if there is a half dozen medium size repairs which there turned out to be after the boxes were up. The damage was due to sliding pieces of furniture. I also asked to speak to a supervisor or a person in charge. and I was never put in contact with him or her. The costumer service rep I spoke has not gotten back to me. I was asked to not post on Angie's list because the company is very concerned about their ratings, Yet I have not been offered compensation or a way to deal with the damages.I feel, for those people moving to North Carolina, there were some irregular and distressing things they should know about. The issue, after two weeks is not yet resolved and perhaps Roadway will address it. Nonetheless, I feel very sad and frustrated that that it was laid on my shoulders to find "fixers" to fix problems caused by their negligence. I would not recommend them to people moving to the Triangle area.

Roadway is delivering excellent service all the time, I have recommended them to many friends and everyone had great experience as well. The movers came and labeled everything with a very hi-tech barcode system, I got a nice PDF describing all the summer items that went in to storage, customer service call and sent me a report of entering to storage. I can now pin point what items I need them to deliver if needed.

I am not saying that moving is an easy experience, but everyone at Roadway moving made it as painless as they possibly could. I used the packing service also and from the moment they arrived to do the packing in the previous day, they were very effective, efficient and dedicated to their job and they finished the packing in a lot less time than I thought they would. Loading was also done in a systematic way and everything from beginning to end went without a hitch. I would thoroughly recommend them to anyone.

The team from Roadway was great! At first appointment over the phone, estimation was to the price we paid. Appointment was confirmed by email and freezing rain didn't even stop them from coming. We packed everything ourselves, and even though we had WAY more stuff than they anticipated - the moving team that showed up worked to fit everything in the truck in one trip and was diligent about packing things so that they wouldn't break or get damaged. Luis A., Erik M. and Julian N. were a fantastic team - courteous, polite and all around great group of guys. Would use this company again.

Movers on both ends were excellent. Make sure you have them come to the house for the estimate. The total cost exceeded the estimate by $3,000.

The bad. Some broken items, less that 6. Missing 1 item. Tremendous amount of boxes and wrapping paper which was all part of the cost. They packed up a couple of boxes with things that were supposed to be left in NY. Now we have to send them back. They recommended a tip which was excessive. I think $2000, whick is alot when your already spending $7000. We did tip $450 divided up among the workers on both ends. The good. Most things arrived in decent shape. The workers worked hard and the time slots they gave me for pick up and delivery were met.

On a rainy day in November, Roadway Movers did a fantastic job moving my furniture and items from my one-bedroom apartment to a one-bedroom apartment in the next town. The three men arrived a few minutes early and worked together beautifully, wrapping all of my furniture with heavy padding and putting other items in large storage boxes that they provided. They were absolutely terrific and set up everything in my new place with precision and care. Everything about the experience with Roadway was outstanding, from my initial and follow-up conversations with Chris to arrange the move, to the day the movers arrived. I enthusiastically recommend Roadway, thank them for doing such a great job and for making moving day such a pleasant and enjoyable experience.

We had another mover scheduled to do my parents move but they sent us some very sketchy characters so i cancelled service with them, in a bind I called around and recalled that I have seen this company many times near my midtown office as well as out by my parents in Long Island, thought I would give them a try. The quote process was on point, and pricing was reasonable, Roadway had kept us informed throughout the delivery and even helped my indecisive folks to move the bedroom set around at their new place, very nice respectful gentleman that I feel comfortable trusting my parents item with, no damages or added charges, amazing overall

Roadway was excellent from day one all the way through the move. My mother who is not easy to please said "I could not have wanted or expected more. Every single person was fabulous". The service we got from the planning, estimate and final preping was compete; the movers were flexible, courteous, personable and professional. The price was very fair.

Every detail of my move went perfectly. The movers arrived on time and started right away. Marco and his crew were total professionals and didn't waste any time during the move. All the furniture was wrapped for protection and carefully loaded and unloaded. This is the second time I've used Roadway and I also recommended them to a relative. I would not hesitate to use them again.