ADT Security Services Inc - New York

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Smooth and painless process.

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I never have a problem when using ADT. I call their customer service number and the people are always responsive and polite. The service has never failed us and we actually feel a lot safer knowing this service protects us.

ADT Security Services Incorporated did a pretty good job installing the system and they explained how to use everything. We feel very secure with them and think their response time is very fast. The price was pretty high, but we got a top of the line alarm system.

Professional good company. About $26 a month. They are THE security company. The A1 of security companies.

Fee for full system install. Tech arrived on 4/14 10 AM. Did not believe problem until I showed panel lights ind alarm off and set off motion detector. He tried to blame lack of remote and said unfamiliar with panel (10 yrs old). Office said panel needs replacing. Could not replace with newer because would involve entire install.System powered off.6/24/06 - recv'd 2 calls from ADT to sched appt.BOTH TIMES, I took time off fr work to get experienced tech.BOTH TIMES nobody showed.BOTH TIMES message later in day saying sorry, but we have to order the part. Cust service, Sales and tech support disconnected fr each other.Local office does not call back.No one follows up from central office. Just a lot of 'sorry'. Billing provided credit for current outage, but plan to call and say they owe more for this horrid response. DO NOT EXPECT GOOD POST SALES SUPPORT FROM THIS COMPANY. Friend said Slomin's upgraded system free every 5 yrs w/renewed contract. I asked ADT, No such policy here.

I FIND THEM VERY SUFFICIENT. THERE ARE NO PROBLEMS. I THINK THE QUALITY OF WORK IS VERY GOOD. THEIR RESPONSIVENESS IS GOOD. IF I HAD A PROBLEM THEY ALWAYS SOLVED THE PROBLEM FOR ME.

THE WORK THEY DID WAS EXCELLENT AND VERY PROFESSIONAL. THE TECHNICIANS WERE KNOWLEDGEABLE OF THE EQUIPMENT THEY WERE INSTALLING. THEY WERE ALSO VERY INFORMATIVE AND RESPONSIVE.

I HAVE A MONTHLY SERVICE AGREEMENT WITH THEM. THEY ARE A VERY GOOD COMPANY. THEY HAVE RESPONDED QUICKLY TO MY NEEDS. THE SERVICE PEOPLE ARE VERY INFORMATIVE.

THEY ARE VERY FRIENDLY AND ANSWERED ALL OF OUR QUESTIONS BEFORE THEY INSTALLED THE SYSTEM. THEY ARE VERY RELIABLE AND I FEEL VERY SECURE. THEY TEST THE ALARM EVERY MONTH TO MAKE SURE THAT IT IS WORKING.

THEY ARE ALRIGHT BUT I HAVE HAD SOME PROBLEMS WITH THE BILLING. SOMETIMES THEY TRY TO BILL ME TWICE, SO I HAVE TO KEEP MY CANCELLED CHECKS. I'VE NEVER HAD TO CALL THEM FOR PROBLEMS OTHER THAN THAT. THE SYSTEM SEEMED TO WORK, BUT THE BILLING ISSUE HAS GOTTEN TO ME. ONCE MY CONTRACT IS OVER I WILL EITHER GO SOMEWHERE ELSE OR DROP THE ALARM ALL TOGETHER.

WE HAVE JUST STARTED UP WITH THEM. I GUESS IT'S A GOOD EXPERIENCE BECAUSE THEY ARE FRIENDLY. THEY CAME BY, INSTALLED IT, AND TOLD US HOW TO USE IT. I HAVEN'T HAD ANY PROBLEMS UNDERSTANDING HOW TO USE THE KEYPAD.

THEY WERE EXCELLENT. THEIR RESPONSE TIME AND THE QUALITY OF THEIR ALARM SYSTEM WERE FINE. IT'S A BIG COMPANY AND IT'S NOT LIKE A FLY BY NIGHT COMPANY WHICH MAKES ME FEEL SAFE. THEY CAN AFFORD TO UPDATE, AND CHECK THEIR SYSTEMS. THE PRICE IS EXPENSIVE, BUT I CAN DEAL WITH IT FOR THE PIECE OF MIND IT GIVES US.

I HAD NEW WINDOWS INSTALLED SO I CALLED THEM UP AND TOLD THEM I WANTED THE MONITORS ON THESE WINDOWS. THEY CAME AND INSTALLED THE NEW PARTS AND WERE ON THEIR WAY. I SAY THEY DID A GOOD JOB BECAUSE I HAVEN'T HAD ANY PROBLEMS WITH IT SINCE THEN.

THE PEOPLE WHO DID THE WORK WERE EXCELLENT. THE WORK THEY DID HERE WAS EXCELLENT TOO. THEY WERE ON TIME AND PROFESSIONAL, AND THAT'S WHAT WE WANTED. WE FEEL MORE SECURE NOW THAT WE HAVE AN ALARM SYSTEM FROM THEM.

I WOULD SAY THEY RATE, OVERALL, AS EXCELLENT FOR THEIR RESPONSIVENESS, QUALITY OF SERVICE AND DEPENDABILITY. I WOULD RECOMMEND THEM. THE PRICE IS VERY REASONABLE. THE QUALITY OF WORK IS EXCELLENT.

THEY WERE EXCELLENT, BECAUSE WHEN I CALLED THEY WERE ABLE TO ISOLATE WHATEVER IT WAS. NOT ONLY THAT, THEY WOULD'VE SENT SOMEBODY EVEN IF IT WAS ON A WEEKEND, AND I APPRECIATED THAT.