Founded 1997 • With Angi since January 2010
Angi Certified
Service Provider Response
Thank you very much! We are so glad you are happy! Of course you can rest assured if there is ever any adjustments, touch ups or issues we will come back and take care of it. Enjoy your kitchen and thank you again for your business!Service Provider Response
Thank you so much for taking the time to review our company! We trust appreciate it and hope you enjoy your “new” kitchen!Service Provider Response
Thank you very much for the kind review!Service Provider Response
Thank you so much! The kitchen looks fabulous! It was a pleasure working with you, enjoy!Service Provider Response
With all due respect, I never received any pictures of your bathroom vanity!! I didn’t even receive a call back from you verifying if I got any pictures! This “F” is absolutely unfair and unjust. I also did explain to you right up front that we really don’t do bathroom vanities and after further conversation I told you if you send a few pics I would try to give you a ballpark figure of what it would be if we could do it for you. Please call because perhaps you don’t have the correct email or cell phone number but I also ask you to please remove this unwarranted review. Sincerely, Seth Shaw (owner)Service Provider Response
Thank you very much for your kind words! We greatly appreciate that and of course we appreciate your business!Service Provider Response
Thank you for your excellent review! This was definitely much more than a standard refacing and countertop job but we try our hardest to give the customers what they want at as reasonable of a price we can without sacrificing quality! Needless to say if there is ever any problem with what we did and need something repaired or touched up please don’t hesitate to call!Service Provider Response
Thank you so much for this glowing review!! This is what makes us proud and helps solidify our business goals and philosophies! Enjoy your new kitchen!Service Provider Response
We are delighted that you are happy with everything! By building the cabinets up to the ceiling on top of your existing cabinets it was an incredible difference. It makes your kitchen look bigger and of course gives you more storage. Enjoy and thank you again for your business!Service Provider Response
We certainly want to thank you for this very kind review, and quite frankly I'm humbled... As the owner of the company, and speaking for all my crews we do try very hard to provide the most value we can for the dollar and the best service we can. We are so glad you are pleased and once again thank you! Sincerely, Seth ShawService Provider Response
Thank you for taking the time to offer your input. We are certainly sorry to hear about some of the things you mentioned. It sounds like overall the kitchen looks great and brand new! That is the effect refacing is supposed to have. As far as the inside we try to file the edges as carefully and smoothly as possible, but we were using existing cabinets that weren't perfect to begin with and depending on the type of existing cabinets and the inside color, some can show more than others. Also, any time your cabinets get emptied and then you put everything back it is natural to notice more blemishes that may have actually been there to begin with, once again the existing cabinets were at least 20 years old. But anyway, you mentioned a few things that I didn't know about nor did you mention...for example the direction of doors opening! If a couple of doors are hung opposite of what they were then it is probably the normal way we would put them as we go by the industry standards on these things. But I would be more than happy to order you 2 more doors if you want it the other way! The sink issue in regards to the overhang is also completely and totally by industry standards and we have never once had anybody mention this as a problem...and the size of the sink is 100% standard and not reduced at all, there is no such thing as a reduced sink and the overhang must be there over the sink so water doesn't collect. We know that when you remove a formica counter and put a stone counter there are things that you aren't accustomed to, I have a feeling that this is one of them. I do also have to bring up that in regards to the time frame, you failed to mention that you decided to change the size of the island cabinet and countertop AFTER they were installed which therefore made the turnaround even longer! We did everything you wanted us to do... No we are not perfect and some jobs may have different circumstances than others, but to say we have absolutely no quality control is a major exaggeration! We also did try to schedule times to come back but of course we understand people are busy but you weren't available several times also my customer service manager Ricky was in touch with you constantly and was the liason that coordinated and orchestrated all of the different variables and followed thru with you every step of the way. This is why I have him because unfortunately I can't be everywhere and I didn't realize there was a need for me to come there, I thought everything was under control and I was of course made aware of the status of the job along the way, but I do apologize for that. Anyway, the feedback is duly noted and appreciated and we do hope you enjoy the kitchen and I am going to call you later to find out which doors are opening the opposite way you would like and I will gladly replace them! Thank you!Service Provider Response
We hope you are enjoying the kitchen! Thank you very much for taking the time to post this great review!Service Provider Response
We really appreciate your kind review and we are always happy when we exceed expectations! I remember your concerns about going from wood to a laminate and we are so glad you like it, enjoy!Service Provider Response
Thank you and we are so glad all went well! Enjoy the kitchen and let us know if you need anything in the future.Service Provider Response
We appreciate your feedback and thank you so much for taking the time to post your input! Occasionally a mistake is made by one of us or the factory but we always try to get it rectified as soon as we can! Let us know if you need anything in the future and thank you again for choosing us for your project!!Service Provider Response
Wow!! That is truly a stellar review, and so very much appreciated!! We don't even know what to say but thank you, and it was truly a pleasure working with you. Please call us if you need any adjustments or touch ups anytime... Thank you again!Service Provider Response
We are so glad everything went so smoothly! We do try very hard to please...obviously it doesn't always work out perfectly but we really love when it does! Thank you so much and enjoy!Service Provider Response
I am completely puzzled as to how this "review" can be posted here! Once again, as I replied with the BBB and now here... If you had canceled the job within the 72 hours allowed by law we would have absolutely and positively returned your deposit! Obviously YOU DID NOT CANCEL BECAUSE WE WERE SCHEDULED TO INSTALL THE JOB 1 MONTH LATER AS YOU HAVE NOTED ABOVE! Unfortunately you misunderstood that we were coming Monday when we were actually scheduled for Tuesday but be that as it may...I called you at 11AM that Monday morning to discuss this and I said we would be there the next day as scheduled. But you hung up on me, didn't answer your phone all day. So therefore for a 1 day discrepancy you are pursuing a refund for your custom made kitchen? I'm sorry but this is ridiculous... The materials you ordered are exactly what you were shown, exactly what is in writing on the contract, and exactly what was described in our sales presentation that we have given for the last 18 years, thousands and thousands of times. I truly regret that you would not allow us to come the next day as scheduled, you would have been enjoying your kitchen now like the thousands of other satisfied customers but it is what it is. And once again, as I stated in my response to the BBB, we have chosen not to pursue recuperating the additional $600.00 that you owe us (50% of the contract as per our contract) for not allowing us to proceed with the work. We truly wish we were not in this unique position that we have never ever had to deal with before.Service Provider Response
Thanks [[Name Removed]]! We are glad we were able to take care of that drawer adjustment recently, and if you need anything else just let us know. Enjoy your kitchen!Service Provider Response
Great pictures!! Thank you for taking the time to post those and for your honest and nice review. We will always stand behind our work as this is our livelyhood and we appreciated your business and the positive word of mouth. Enjoy the kitchen and thank you again!General Construction