Servicemaster Of The Tri-Counties

I could smell how fresh and clean the house was as soon as I opened the back door. Everything looked great! Penny was great. She was on time, asked questions appropriately and then provided stellar service in less time than I anticipated. She provided me with detail with what she did and provided me the opportunity to review her work before requiring payment. I was extremely pleased and the cost was more than reasonable.

My mother lives in Pennsylvania I live in Maryland. I contacted Service Masters of the Tri-Counties to clean her carpeting. We all were overwhelmed with Danielle for her excellent response, scheduling, professionalism and price. Wonderful job by Jordan who did the work!

Extremely Well

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Although the technician arrived a bit late, we were called both by him and by the office to alert us before hand. the service provided was thorough, effective and done in a cheerful and cheerful way. Ours was his last call of the day, but there was no sense of urgency and the work was very complete and entirely professional. This is not an inexpensive service, but we're happy with the results. Highly recommended.

First pass got the dirt out and all looked good. But after 2 days drying all the spot stains came back visible. There were a lot of these on our light beige carpet after 10+ years of family use with just vacuuming. I called them back and they returned, no argument no charge. So they treated the stains and once again, all looked fine when they left. Some of the more stubborn stains returned again after drying, but were more faint. Most of them did not return so I am reasonably satisfied with the job at this price. I wish they had told me up front that they intended to only get the dirt out first pass, then would come back to do stain removal included in the job cost. I had asked about the stains up front and had been told that their process treated the stains as they cleaned (ie. 1 pass). Anyhow, after first pass they simply said 'give us a call if you have any problems'. They should have said that they knew they would need to come back and it would be included in the price. They were obviously aware that it would be necessary. Guess they do it this way around in the hope that some people don't bother to call them back in for the stains that come back. Anyhow, their guys are well trained, punctual and courteous.... thats worth a B.

They came over because we have a claim with our insurance. They proceeded to check the floor for water because we had some water leak from our fridge. And they pulled out about a third of our floor and to check for water and they said they got it all and wiped it up. I thought they were doing a great job until when they left. I have a laminate flooring and I thought I could pull up a couple of boards so that my handy man won't have so much to do. So I pulled it up and there was water in there. They have a machine or some kind of gadget to check the water so we called them back and we said that there is water here. We were thinking they were out there doing work and they came right over thinking it was an emergency and their attitude was "You want us to rip it all up?We're gonna rip up the whole damn floor." They took out the whole floor which was fine because my handy man was going to fix it. It was just the attitude that I did not like.

Prompt pickup, courteous workers, rugs completed and returned in less time than estimated. Excellent job.

They were excellent. I thought I was going to have problems. The guy did not seem to know what he was doing when he first came out, then the manager came out to do the work and it was done superbly. It was done quickly. I had window treatments done. It was done fast. The price was reasonable.

The office called approximately 30 minutes before scheduled arrival to let us know that there was a delay due to equipment problems. They gave us a revised time of arrival. the crew arrived at the new time and quickly went to work. there was a dining room, living room, and a hallway to clean. Within 45 minutes they were done. the carpet hasn't looked this good since the day it was installed. I would definitely recommend this company for carpet cleaning any time.

This situation became known as the and quot;Service Master Disaster.and quot; During a rain storm, I called them frantically over water coming into our house. Their operator used very talented and and quot;salesyand quot; tactics to encourage me to file an insurance claim. Had I not been so worried about the damage I saw happening, I would have discerned this and not done it. My mistake on that one.
After they had proof of the claim being filed, the guys came out immediately. I insisted on modifying their standard contract to read that they would accept whatever payment the insurance company deemed appropriate for their services. After an initial refusal, and then some phone calls to Michael LeGro, they agreed.
Then, they actually nailed a tarp into our roof (which was new in 2003), driving 2 1/2 inch nails through the tarp, through the shingles, and through the underlying framing of the roof. It turned out that the source of the initial leak was the deteriorated flashing around the chimney, and the water simply found its way down the rafters and through the ceiling. This was remedied by a mason a week later, but now the roof was leaking in the attic right through each 2 1/2 inch nail inserted by Service Master.
They agreed they had caused the damage, agreed and quot;no one should ever nail a tarp into a roof,and quot; and then offered to reimburse us for the cost of sealing around the nails ($332), and that only if we paid their $1600 bill in full (which was more than the amount deemed appropriate by the insurance company, thus refusing to honor the contract we'd signed). The problem was that every roofer I had out told me that, because of the nail holes, the integrity of the roof was permanently compromised, and that it should be replaced. Service Master flatly refused to be held responsible for the cost of the replacement, and then actually had the nerve to take me to court for payment of their bill. This situation took a year to resolve, and countless hours of phone calls, letters, two court appearances, the work it took to find a professional to look everything over, and go to court with me as an expert witness.
Needless to say, the judge ruled that they had to pay for the replacement of that entire half of the room's roof, including half the garage roof (which they had nailed up into, just to be sure the tarp stayed). The judge then ruled that we pay half their bill, since they did dry a few things out.
I understand that it was a and quot;mistakeand quot; to nail a tarp into the rafters of our roof. People make mistakes. However, the refusal to take responsibility for their mistake is not understandable, and not acceptable. Their refusal to honor the contract adjustment they'd agreed to to get my business in the first place is also not acceptable. And the further insistence of dragging me and my family through such a time-sucking ordeal to get out of their responsibility is even worse.

Prompt, courteous, excellent service.