RoadRunner Auto Transport

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I found them after a Google search. The service was excellent from start to finish. They kept me informed at their specific locations when they would be able to drop my car off. They actually dropped my car off a day ahead of time. My experience with the workers was very good. They were just very professional when I spoke with them over the phone and made the arrangements. When they picked up the car the gentleman was very professional, very caring and just took care of my vehicle very well.

his is the worst experience I've ever had regarding shipping vehicles into or out of Alaska. Once they got my money, they were pretty much unavailable by phone, and certainly didn't bother keeping me updated on anything. I initially contacted the company several months before I?d planned on shipping to get a quote. Then, once I was ready to ship it to my parents? house, I started the process 6 weeks before I?d planned on having the vehicle arrive at its destination. I had planned it that way as it?s a classic that?s been in the family for years, and we?d all planned on doing some work on it over the holiday for some family time. It's a sentimental family classic car. I live several hundred miles away from my parents, so it was crucial that it arrive sometime during that week. This company does business as Alaska Car Transport out of Anchorage, but they?re located in New York and have no physical presence there at all. Not even a single local representative. So they had no idea where my car was 90% of the time. Once they received my money, they were nearly impossible to reach on the phone. I?d given them two phone numbers, one to my mechanic in Anchorage, and had talked to the broker Paul, extensively about the vehicle, that there was local help should they have any issues with the car, and all other details he?d need to know. I also wrote the same information and contact numbers on their booking documents. Yet, every time I called, they were confused about where the car was. And this despite the fact that they were the ones to have had it towed from the mechanic?s to the port of Anchorage. At first the brokers (Paul, Chris, Janelle, Nikki), kept vaguely referring to something called ?the yard? which supposedly got used as a storage area before actually taking vehicles to the port to be put on a ship, but after many phone calls and questions, I finally realized that (since they have no offices or any physical presence in Anchorage at all), they were either referring to the actual port, or possibly the tow truck yard or Horizon Trucking (a Vendor of Roadrunners) yard. At one point, though the vehicle had been picked up on 12th of June, the Roadrunners agents kept stating things like ?well you dropped off your car on Friday (meaning the 13th) or ?you dropped off your car on Monday (the 16th). The car had initially been slated to be put on the ship on the 13th, and I?d called several times leading up to that time, only to finally get in touch with someone who had several different stories as to why it hadn?t been put on the ship on that day. First was that the driver hadn?t made it to the port on time because he had to pick up other cars. When I pointed out it had been picked up the previous day, the story changed to they had trouble with the trunk (instructions on how to do so were explained very thoroughly to the initial broker, as well as written out), then it was ?oh no it wasn?t the trunk they got that, it was the hood?. My question was ?and why didn?t they contact me, or the local mechanic? He would have sent someone down if necessary?? They hemmed and hawed and had no answer. Not to mention, they managed to make it all work just fine the next week. One of the few times they actually called me was to tell me the car wouldn?t ship on the 13th, but the following Monday the 16th. What they actually did was not put it on a ship until the 17th. Then they told me that as soon as it was off the ship in Tacoma, they?d call me to let me know, and would put it on ground transport as soon as it was off the ship and checked out. They never called to let me know when it docked. I'd kept track of the shipping vessel and I had to call them. Then, once it finally was in Tacoma, they changed their story to not ?as soon as it?s off the ship it will be transported? to ?well, we have to wait until we have transportation in the area?. I called and called and they kept claiming they were ?waiting for transportation. It sat in Tacoma for almost 2 weeks before the last time I called; they claimed it was going on a truck on the 11th of July. Their website says 14-15 days from Anchorage to the Midwest. At present time, it?s about 10 days past that, and hasn?t even left Tacoma. At this point, I still have no idea where it is. The company simply doesn?t care. If this was this big of a hassle, they should have made it VERY clear how catch as catch can this process was, they shouldn?t have misled me by saying the car would be there the week I?d scheduled it to be arriving. The frustration level from their extremely poor communication and misleading promises is the worst part. If only they?d been HONEST about their abilities and had communicated clearly and reliably, the lateness of the car wouldn?t be nearly such an issue. I hope to save anyone else from having to go through this.