Thank you, [Member Name Removed], for taking the time to review our company, we are so sorry to read that you were dissatisfied with the service that we provided. I wish you would have called us first so we would have had the opportunity to explain the service you received and worked out any concerns you had with us together. We never expect a client to pay if no work was performed. Your invoice lists the work that was performed and you signed it saying you were satisfied with the job we completed. If we would have talked prior to your post I’m positive you would not have given us a one star review. We strive for 100% client satisfaction. Let me refresh your memory about the work that was actually done below, and if you have further questions or concerns, we hope you will reach out to us, as we welcome any feedback you may have after I have explained what was done. As you stated Mike and Jon, both master electricians with over [Member Information Removed] years’ experience between them arrived on the date and time as promised. They talked with you in detail over the multiple issues, additions, and improvements you wanted to have done to better understand your needs and to make sure we knew what your expectations were before assessing and troubleshooting. From talking with you we learned that your Jacuzzi Tub in the hall bath was not working, you wanted to add an 240 volt electric dryer but the receptacle was not working, there was a wire hanging below the sink and you were not sure whether it was live or dead or what it was for, you wanted to add a dishwasher in the kitchen, and you were tearing out a dividing wall that had a couple receptacles on it. First we assessed the Jacuzzi Tub issue, we checked the air switch on the unit and it did not operate the tub, we located and removed the access cover in the laundry room, found the wiring that fed the tub was near the access cover, checked the wiring and found it to have no power, the access opening did not allow us to see the tub equipment or where the wiring was coming from, we could not remove the equipment cover from the tub because the previous owner had silicone caulked it in place and we advised you of the issue, we then removed the loadcenter cover, the panel was completely full of circuit breakers with no spare spaces available, the circuit directory was incomplete and did not list a Jacuzzi Tub, so we checked each individual circuit breaker for power and also checked all the neutral wire connections, there was one circuit breaker that had GFCI protection that we believe was the breaker for the tub but it was controlling other outlets and lighting in the home. We explained that a Jet Tub requires a dedicated GFCI circuit and the other items shouldn’t be on that circuit breaker. We also advised you that it was possible that the tub had issues and the previous owner had it disconnected and used that circuit to power other items in the home since the panel was full. To troubleshoot it further we had to go into the 18” high crawl space under the home to trace the wiring, with the additional labor involved in tracing the circuit and the unknown condition of the older tub you declined any further troubleshooting and we reinstalled the access cover in the laundry room. When removing the loadcenter cover in the side hall to check the circuits for the tub, we informed you that someone had installed wood paneling over the loadcenter enclosure edges that prevented the cover from sitting flush on the enclosure and circuit breakers. This presents two hazards, one was a potential of an electrical fire due to combustible materials inside the electrical equipment and the other was a shock or electrocution hazard from exposed wiring and terminations. It was brought to your attention to protect you, your family and your possessions. Although that was not one of your concerns, we offered you a reasonable repair cost of $79 to correct that issue because of the safety concern, and the hazard of performing the work yourself around the main circuit breaker panel. You declined the repair. Then we checked the existing receptacle for the dryer, and found it to have no power to the receptacle. We located a 30 amp wire tucked in the back of the loadcenter not connected to a circuit breaker. We checked the continuity of the cable and found that the wiring was good but since your loadcenter was completely full, and not listed by the manufacture or UL for tandem circuit breakers a subpanel would be required. To install a subpanel two circuits would be required to be removed and relocated into the new subpanel, the subpanel would need to be cut into the wall, a circuit breaker and subfeed cable installed, and the wiring for the dryer installed into the subpanel, you declined the upgrade and said you would use the existing gas dryer. We went on to check the open exposed wire under the sink, that you thought you could use for a dishwasher, and found power on the line with no wirenuts or tape on the wire. We traced the wire to an existing switch to the left of the kitchen sink. We assumed this was for a garbage disposal that was removed by a previous owner. We checked the circuit and found it to be on with kitchen receptacles. Since there was only one circuit in the kitchen for all the counter receptacles we advised that this circuit should not be used with a dishwasher and a dedicated circuit for a dishwasher is required both for safety, manufacture and code requirements. Again to add a circuit you needed a subpanel installed which you previously declined, and declined again for the dishwasher. We added wirenuts on the exposed wire to temporally prevent a shock hazard until a replacement garbage disposal was installed. We then looked at the wall that was removed by you and one wall that was going to be removed. Both walls had one receptacle each and multiple wires to each receptacle electrical box. Those receptacles and electrical boxes needed to be eliminated or relocated along with four runs of BX cables that also fed other receptacles and lighting in the home. One of the BX cables went to the second floor to an unknown location. After tracing the wiring, and identifying the circuit, we determined the most probable options available to relocate and refeed the receptacles to allow the renovation. We provided a verbal estimate on the repair and renovation cost. We advised you that since all the demolition and final plans on new wall placement was unknown a firm written estimate could not be provided. We strongly disagree with your statement that no work was performed, and that we charge high prices for our work. We performed troubleshooting; presented options on repairs based on the troubleshooting, and found unsafe conditions that need to be addressed for your safety. You declined the repairs and additions required to safely add to your system. The $79 fee is only for the consultation and estimate of repair and does not include troubleshooting, temporary repairs, repairs, or diagnostics. We reviewed the initial call that you placed to our call center and our client care representative communicated that effectively to you, and we would welcome you to listen to the call. Your invoice included the $79.00 consult fee, $29.95 truck charge, $82.93 troubleshooting charge, $16.79 NYS Sales Tax for a total of $208.67. We feel that is a great value for the work performed. We understand buying a new home is stressful, and unfortunately you must repair issues that were not your fault. We feel sorry for you that you have to deal with that, but it is our responsibility to make sure you are safe. We truly are looking out for you, and we do not take your or your family’s safety lightly. We feel the one star rating is unjustified.