Housekeeping Solutions

House Cleaning, Floor Cleaning and Waxing, Countertops and Backsplashes,

About us

WE ARE A SMALL CLEANING SERVICE. WE HAVE BEEN IN BUSINESS SINCE 2006 AND ARE SLOWLY AND STEADILY EXPANDING. WE ARE CURRENTLY SERVICING THE MAJORITY OF CAYUGA, ONONDAGA, AND OSWEGO COUNTIES. WE ARE FULLY INSURED AND ACCREDITED WITH THE BETTER BUSINESS BUREAU. ALL SUPPLIES NEEDED TO COMPLETE THE JOB (EXCEPT SURFACE SPECIFIC CLEANERS AND/OR PERSONAL PREFERENCES) ARE PROVIDED BY HOUSEKEEPING SOLUTIONS. OUR RATES ARE $55.00/HOUR/PERSON PLUS 8% SALES TAX.

Business highlights

19 years of trusted experience
Women Owned & Operated

Services we offer

WE PROVIDE GENERAL CLEANING SERVICES FOR THE MAJORITY OF CAYUGA, ONONDAGA, AND OSWEGO COUNTIES: DUSTING, VACUUMING, MOPPING, THOROUGHLY SANTIZING KITCHENS AND BATHROOMS. WE ALSO DO WINDOWS, CHANGE BEDDING, WIPE DOWN WALLS AND WOODWORK UPON REQUEST.

Services we don't offer

WE DO NOT PROVIDE ORGANIZATIONAL SERVICES (PICKING UP), DO DISHES OR LAUNDRY. WE ALSO DO NOT OFFER JUNK REMOVAL SERVICES.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
CreditCard
PayPal
Venmo
Zelle

Reviews

4.6255 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
12%
3
4%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.6

Filter reviews by category

Showing 101-125 of 255 reviews

Annette B.
10/2014
5.0
house cleaning
  + -1 more
They accomplished all of the assigned tasks that I had requested. Very pleased with the outcome. Lynn & Earleen were great
Description of Work: Cleaned bathrooms Mopped kitchen floors, bathroom floors- especially around the corners. Vacuumed the stairwell, hallway and family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Eleanor F.
10/2014
4.0
house cleaning
  + -1 more
The 2 cleaners went directly to work but needed a little time beyond the 4 hours included in the big deal I was pleased with the outcome.
Description of Work: General housecleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Linda B.
10/2014
5.0
house cleaning
  + -1 more
Wel done, professional, very polite staff.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Tom C.
09/2014
5.0
house cleaning
  + -1 more
Cleaners showed up a little late. Other than that, things went great. I purchased the special $49 for 4 hours of house cleaning. They sent two housekeepers, who were scheduled for 2 hours each. There was a little bit of work to be done at the end of the 2 hours. They stayed over a little at their normal rate of $25/hr. Quality of work was excellent. This was the 2nd time I have used them and would use them again.
Description of Work: Cleaned a lake cottage to get it ready for Labor Day party.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

maureen W.
09/2014
1.0
house cleaning
  + -1 more
The cleaning job completed by this company was not consistent Some weeks were better than others, however for what Melinie charged many things were not completed. I was not sure if the same people cleaned each time.
Description of Work: The women she sent were mediocre at best. Appliances were not wiped down, kitchen floor was not mopped nothing was dusted and the rug was only vacuumed around the middle of the living room.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$58

Response from Housekeeping Solutions
I'm sorry that you have been unhappy with the cleaning lately. I wish you would have communicated with me so I could have addressed any concerns you've been having with the staff. A couple of the regular people you've had in the past haven't been available due to maternity leave and relocation. I understand how frustrating it can be when new people start and may not do things the same way. Communication is very important to be able to resolve any issues. I was completely unaware of what you have been dealing with. Again, I apologize and would be totally willing to give you a free cleaning to make up for your dissatisfaction. My ultimate goal is to make each and every client happy but if I am not made aware that there is a problem then there is no way I can fix the problem. Best of luck to you and if you would reconsider and give us another chance to make it right with you I am totally open to that! Thank you for everything!

Deborah T.
08/2014
2.0
house cleaning
  + -1 more
The company was 35 minutes late, rude when we discussed the topic of timeliness, and left without completing the work because the service provider stated she had to pick up her daughter from school.
Description of Work: I scheduled two hours of housecleaning with this service provider.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Response from Housekeeping Solutions
[Member name removed], I apologize for any inconvenience the situation may have caused you. When we discussed scheduling you for that day I had clarified with you that we were fully booked and would only have 1-1.5 hours to spare that day. Due to circumstances out of our control with construction, state fair traffic, and an accident near your home the girls were approximately 30 minutes late, which I had explained before hand and through email correspondence that 3pm was an approximate time of arrival. My staff did wait for an additional 30 minutes hoping you would come back with enough time to at least do the floors as we discussed. You approached them with a very hostile attitude and when they attempted to explain the situation and apologize you were verbally loud and swearing at them. I believe that given the circumstances they made the best choice to just leave. I'm sorry things did not work out as planned I did my best to try to accommodate you on very short notice and wish you the best of luck!

Sanjay C.
08/2014
5.0
house cleaning
  + -1 more
Two people came and worked for two hours. They did a deep cleaning of the whole house. The service was good and my wife was satisfied.
Description of Work: I purchased a big deal for $49 for four hours of housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Karen G.
08/2014
5.0
house cleaning
  + -1 more
Arrived a little late but it was totally acceptable since this was their first time at my home. I arranged for 2 people for 2 hours. I specifically asked that they thoroughly clean the kitchen and 2 1/2 baths. If they had sufficient time, I would prioritize other areas to be cleaned. When they arrived, they indicated they could clean the entire house in 2 hours and they did so. They identified the products they used to make sure they were acceptable. I was totally satisfied with their work and have made arrangements for them to return every other week.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Tom C.
06/2014
5.0
house cleaning
  + -1 more
Housecleaners arrived on time, completed the job in the amount of time that was estimated to me and did a very good job. Price was reasonable $25/hour per cleaner. We had two cleaners for 4 hours. I would recommend this company to others.
Description of Work: I was preparing to list for sale a house that my mother recently moved out of. I had Housekeeping Solutions come in to clean the house top to bottom so it would look good for showings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Laura H.
06/2014
5.0
house cleaning
  + -1 more
They do an excellent job with the cleaning and the people who come are very nice, courteous and accommodating. They are good. Housecleaning is a test of people in your home but I’ve really enjoyed having them. They’ve done an excellent job. I’ve already referred them to a couple of people, although, they are not very punctual. They will tend to show up half an hour late but it does say in the contract that they have a right to show up late.
Description of Work: I use Housekeeping Solutions for housecleaning. Melanie is in charge of that and they come out every other Friday.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Annette B.
05/2014
3.0
house cleaning
  + -1 more
I was not home, but I had neighbor unlock door before they arrived. I left a list of tasks that needed completing. 1 full bathroom and a small 1/2 bathroom- total scrubbing. Mop kitchen floor and clean /dust Mop foyer tiles and wood family room floor Vacuum stairs and hallways Dust main floor living area. They were to be at my home at 2:00 and stay until 4:00 p.m. My son came home around 3:15 p.m. While on my way home from work at 3:25, I noticed the housekeepers passing by. I was about 5 minutes from home. Upon arriving home, a note was left stating; that they arrived earlier than anticipated and was able to complete the chores... I began looking at the areas that were to be cleaned. This is what I found: I noticed that it was still soiled underneath the toilet rims. The perimeter of the kitchen floor did not look clean. There was a piece of toilet paper behind a door, so evidently, that was not swept. The foyer area had spots that were not cleaned. It looked as though they did a quick mop and whatever grime came off with the "swabbing," sufficed. ( no scraping off residue) I am disappointed and felt that I could have done better myself and it would have saved me the money
Description of Work: Scheduled two housekeepers to clean portions of my home, for 2 hours. It was a Groupon or Living Social Special.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$49

Jane H.
04/2014
2.0
house cleaning
  + -1 more
The bathrooms were sloppily cleaned; I had to go in and get rid of the puddles left on the floors. It did not look as if anything on the bathroom floors, such as wastebaskets, was moved in order to clean under them. The beds were made by pulling the comforters up over the pillows. The blankets and sheets underneath were not drawn up and straightened first. This contrasted with the prior job, and they also sprayed an air freshener previously. Downstairs the carpets were vacuumed, but I had to ask them to clean under the sofa. I offered a special tool, but the cleaner said that she could do it with her vacuum. After they left I found that the hand dusting they did was done without moving anything either. There was a ring of dust surrounding each knick knack and picture frame. I was totally disgusted with the whole process. I had even recommended them to my mother-in-law before this second round, and I am deeply embarassed. I can understand if they were annoyed at my getting a price break on their deal twice, but they should have stipulated that it applied only to new customers, if that was their intent.
Description of Work: This was the second time I had hired this company. They had done a wonderful job for my daughter, so I hired them again. The cleaners arrived about 1 hour late. They essentially did the minimum and in some cases, less than that.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
2.0

$49

Response from Housekeeping Solutions
[member name removed], I am so sorry you had such a bad experience with the second cleaning. The special price had nothing to do with the job that was done.I wish you would have communicated your dissatisfaction with me so I could have addressed it right away! I will definately be contacting you and offering you either a refund or a free cleaning of equal value. Again, there is no excuse for the job that was done and it's totallly unexceptable in my book. I hope you accept my apology and give us the opportunity to make it right with you!

Linda D.
04/2014
5.0
house cleaning
  + -1 more
Very nice ladies followed my list and did everything very well.
Description of Work: General cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Stephen P.
03/2014
5.0
house cleaning
  + -1 more
They did a good job in the time they were there and were very pleasant and professional.
Description of Work: I hired Housekeeping Solutions to clean the interior of my house to get it ready to sell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jim M.
02/2014
5.0
house cleaning
  + -1 more
Things went very good. When they arrived, they begun working and never dtopped until they finished. Overall, job well done and met my expectations.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Stephany R.
02/2014
5.0
house cleaning
  + -1 more
And I was so impressed with the quality of their work! They were very accommodating, and asked me what I'd like them to focus on. I would not hesitate to hire Housekeeping Solutions again in the future!!
Description of Work: Two housekeepers thoroughly cleaned areas in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Thomas W.
02/2014
5.0
house cleaning
  + -1 more
It was very good. We retained them on a monthly basis. They just did a very thorough cleaning job. The price was excellent. They have timing issues sometimes.
Description of Work: I used the "Big Deal" that I purchased for the services of Housekeeping Solutions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Housekeeping Solutions
I apologize for any timing issues we have encountered, however we never leave a job incomplete and it sometimes can take longer than expected. We do our best to give an expected time of arrival but sometimes it's difficult to pinpoint an exact time. I hope it hasn't caused any inconveinience.

Narasipur S.
01/2014
4.0
house cleaning
  + -1 more
It went very well. They were indeed very good with all the work that they had to do here and I was pleased with them. I paid some more because there’s more work to do but it was all right. I think it was well deserved. We had a little bit of an accident in the bathroom so they cleaned up everything. They put some solution and things and cleaned it. I haven’t noticed any problem that I want to complain about. They were very pleasant and very nice. They came on time and I was happy with them. I thought the price was a little steep but our bathroom area was flooded and it took a little time and that’s the reason why it’s worth it. They did a good job to clean it. They were very responsive. They finished on time. I think they were very professional.
Description of Work: I purchased a Big Deal coupon from Housekeeping Solutions to clean my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Response from Housekeeping Solutions
Thank you so much for taking the time to reveiw our service. I'm very happy you were pleased and hope you use our service again.

Eleanor F.
01/2014
5.0
house cleaning
  + -1 more
The providers were very professional and did what was necessary to finish the work in a very satisfactory manner.
Description of Work: Scrubbed tile in front and back entry Scrubbed kitchen floor Washed all kitchen cabinets Vacuumed the living room and dining areas All of the floor areas are textured and require hands and knees attention

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Annmarie R.
01/2014
5.0
house cleaning
  + -1 more
Two women arrived with their own supplies and equipment. We reviewed the areas of concern. They got right to work and worked for the entire time contracted for. They did a very thorough job and were pleasant and professional as they went about their work. I will definitely have them back.
Description of Work: Cleaned areas as directed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Housekeeping Solutions
Thank you for writing a reveiw on our service. It's a pleasure working with you!

Mark S.
12/2013
5.0
house cleaning
  + -1 more
They are thorough and professional. We have very furry cats who shed like crazy, but the cleaners get it all.
Description of Work: They clean for us once a month. Bathrooms, kitchen, vacuuming, dusting, all floors washed, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Housekeeping Solutions
So glad you are happy with our service. I hope we continue with our professional relationship! You guys are great to work with!

James R.
12/2013
5.0
house cleaning
  + -1 more
My experience was wonderful. The team of three was great to work with and I enjoyed the price. They did run a little late for the appointment but they did call me to inform me. They did a real thorough clean in my home. They moved things around to get that deep clean and worked really hard. I am very satisfied the work they did.
Description of Work: I purchased the big deal for $99 for Four Hours of Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Sarah H.
12/2013
5.0
house cleaning
  + -1 more
Good cleaning at a great price! Melani is great to work with - very professional and extremely responsive. I have them come every four weeks and the cleaning is consistently good and always at a great price.
Description of Work: Good cleaning at a great price! Melani is great to work with - very professional and extremely responsive. I have them come every four weeks and the cleaning is consistently good and always at a great price.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BRIAN K.
12/2013
5.0
house cleaning
  + -1 more
These guys were great - 3 ladies showed up and cleaned for a total of 2 hours - so it was $25/h per person. They were on time, friendly and worked hard. With this service you can have them come one time, weekly, bi-weekly, etc. It was very easy to schedule, prices affordable, and great service. | |I had bought a Groupon for cleaning services twice in the past and had bad experiences. First time, services quickly deteriorated to the point I was paying $100/h for one lady who didn't clean - so I fired them and never got the key back to my house. Second service from Groupon was a fly by night company run by a woman living in Alaska with a cleaning company here in Syracuse. They missed appointments and she never answered her phone. Then I switched to Angie's List. | |Moral of the story... |Avoid Groupon. |Trust Angie's List. |Use Housekeeping Solutions for cleaning services.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

TL P.
12/2013
5.0
house cleaning
  + -1 more
Everything went very well. The ladies were thorough and professional and friendly. I was pleased with the job. I will use this outfit again. Owner/manager is pleasant over the phone and PC. I had to write and mail a separate check because ladies charged me the wrong price. No problem.
Description of Work: Provider cleaned two bathrooms including sinks, toilet and bath tub/shower, wiped down wood work/mop boards, vacuumed carpeting throughout house, dusted thoroughout the house, wiped down window sills, mopped kitchen and one bathroom floor (the other bath is carpeted), wiped kitchen appliances and counter tops.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

159 West 3rd St. S., Fulton, NY 13069

http://housekeeping-solutions.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Countertops and Backsplashes,
Ceramic Tile,
Piano Movers

FAQ

Housekeeping Solutions is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Housekeeping Solutions accepts the following forms of payment: Check,CreditCard,PayPal,Venmo,Zelle
Yes, Housekeeping Solutions offers free project estimates.
No, Housekeeping Solutions does not offer eco-friendly accreditations.
No, Housekeeping Solutions does not offer a senior discount.
No, Housekeeping Solutions does not offer emergency services.
No, Housekeeping Solutions does not offer warranties.
Housekeeping Solutions offers the following services: WE PROVIDE GENERAL CLEANING SERVICES FOR THE MAJORITY OF CAYUGA, ONONDAGA, AND OSWEGO COUNTIES: DUSTING, VACUUMING, MOPPING, THOROUGHLY SANTIZING KITCHENS AND BATHROOMS. WE ALSO DO WINDOWS, CHANGE BEDDING, WIPE DOWN WALLS AND WOODWORK UPON REQUEST.
WE DO NOT PROVIDE ORGANIZATIONAL SERVICES (PICKING UP), DO DISHES OR LAUNDRY. WE ALSO DO NOT OFFER JUNK REMOVAL SERVICES.

Contact information

159 West 3rd St. S., Fulton, NY 13069

http://housekeeping-solutions.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed