Right Touch Moving

On the 23rd, they said they would be here at 8:30. They did not show up until 11 am, and they did not call to inform me they would be late. They did make up time, by being very quick and efficient. About 4 or 5 hours into the day, the head mover demanded payment for the service. They requested a cash payment, which I was not willing to supply. I called the office and spoke to Kelly at this point, and she informed me that she was not sure of the payment policy. The contract we signed initially did not say anything about the payment being ?cash only? like the workers were demanding. After 15 minutes of waiting, Kelly advised us that any job over $500.00 could be paid in cash. We paid the workers 2,340.00 at the end of the day and did not receive a receipt of any kind. Before they left, they told me they were coming from the city and would not arrive until 11am the next day. On 9/24, the company arrives at 10am. They did not call to let me know that they would be early, and I was very frustrated as I scheduled a conference call before they were set to arrive. Once they started moving things, I asked them to give me updates every three hours on where we were with additional charges for the day. But the end of the business day, which was around 5, he informed me the charge was close to $700.00. Once they broke down the prices, they charged me three separate charges of $2340, $1500.00, and $900.00. I feel that they lowered their initial estimate of the work to convince us to use their services. The movers and the management very clearly did not communicate well, as they continued to give me conflicting policies. We ended up paying a total of 4840.00 which seems like an exorbitant difference from the initial quote. The home office is not organized, but I do not blame they movers for their poor leadership.