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Home & Hearth

Fireplaces, Heating and Air Conditioning, Countertops and Backsplashes,

About us

complete service in fireplaces, kitchen and bbq equipment.

Services we offer

Fireplaces, stoves, gas grills, wood & gas.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.922 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
41%
4
23%
3
9%
2
5%
1
23%


Rating CategoryRating out of 5
quality
4.1
value
3.7
professionalism
4.0
responsiveness
3.8
punctuality
4.2
Showing 1-22 of 22 reviews

eric M.
09/2015
5.0
fireplaces
  + -1 more
unknown
Description of Work: They were on time and provided the repair service my unit needed
Rating CategoryRating out of 5
Yes, I recommend this pro

Timothy D.
06/2015
3.0
fireplaces
  + -1 more
Home and Hearth sells quality goods and they do good work. They just give me the feeling that they do not care whatsoever about customer service. Again, this relates specifically to my experience and others may have had much better expeiriences with this company. For example, the installation of our stove was 4 hours later than what was originally scheduled. Not that big of a deal, but when you pay >$5,000 for an item and you have to waste an entire afternoon waiting for it to arrive, it doesnt feel that good. Then when the installers show up in your house 4 hours late and are mad because you are mad they are late - and they are also p***** because they are driving shoddy trucks, it makes me start to question the quality of this operation. We also ordered pellets that arrived hours later than scheduled....not a huge problem....but when you plan an afternoon around someone showing up at a specific time...and you get charged $75 delivery fee, it sort of sucks. The straw that broke the camel's back was when they did not show to perform a scheduled service of the Pellet Stove several weeks ago. We wasted an entire day waiting for someone that didnt show up - and to add insult to injury the company blamed the no show on us. The actual problem was that the delivery truck broke down and the servicer could not reach our house. I understand that this happens in a normal course of business, but the company makes no effort to communicate with their customers about service/delivery timing - and when you call to find out if/when they might show up they not only lie to you directly but will also become frustrated and bellignerent over the fact that you the customer are frustrated with their terrible service. I dont have a problem with people running late. I have a major problem with being lied to and being treated as a buurden on a repeated basis. They treat me and my wife like crap on the phone even though we spent upwards of $8,000 in 2014 to purchase a pellet stove, get it installed, and then get 4 tons of premium pellets installed and I feel like I get better customer service in the Dunkin Donuts in the subway underneath RockCenter. I am not expecting to be treated like a king, but I am not expecting to get treated poorly. I am taking my business to another company - I simply cannot believe that this type of customer service still exists in this day.
Description of Work: Deliver Harmon Pellet Stove Insert - Deliver 4 tons of Pellets. Fail to show for a scheduled service. Consistently late and not pleasant to do business with.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Erika N.
03/2015
5.0
fireplaces
  + -1 more
unknown
Description of Work: I shopped around for the best price on a fire place insert. They were the best price in the area. Their workers did a good job installing the insert and were careful to protect my floors and not scratch anything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Gisele G.
02/2015
2.0
heating & air conditioning/hvac
  + -1 more
The fan is currently not functioning. They are trying to blame us for the reasons it is not working. They are constantly looking for reasons why we are not maintaining it correctly so they will try to charge us more money. They say they only have one repair team and that they would have to charge us for an emergency call.
Description of Work: They installed a pellet stove 8 years ago and have serviced this since then. We pay an annual fee for them to service this.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0

$300

Andrea R.
04/2014
1.0
fireplaces
  + -1 more
Horrible customer service! took my money fast enough. Placed my order before Christmas. No one called me when the mantel came in. So I started calling after a few weeks looking for an update, only to be told that it had been sitting there. John at the desk is rude and snippy over the phone when I called to ask when they were coming after they rescheduled me two days before my install after having the appointment for weeks, and to my husband when he went into the store to find out what happened. Canceled my mantel install 3 times total last minute (and yes I had to take off of work all of those days). would not work with my schedule, wanted me to take another day off so they can "MAYBE fit me in". Finally got fed up and just pick it up myself because they don't give refunds on the mantel as it is a special order. I got refunded for everything on the original bill, the mantel being the only exception. My mantel alone was not that much and that is all I'm getting now. No delivery no install. Oh and the install was going to cost more then the actual mantel. I've never regretted a purchase so much. The only positive is that the mantel was beautiful when I got it home and unwrapped it. However they have nothing to do with the actual product as it had been ordered from a company through them.
Description of Work: Ordered a fireplace mantel shelf with delivery and install for a total of $900

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$900

Dan H.
12/2013
1.0
fireplaces
  + -1 more
Despite 4 different calls, the vendor never called me back. They claimed the manufacturer didn't supply the part any more. A single call to another dealer got an instant response that the part was available and could be shipped. I strongly suspect the vendor lied to me about contacting the manufacturer, and were too lazy to make any calls.
Description of Work: I was seeking a vendor to supply a new part to an existing fireplace.

Rating CategoryRating out of 5
quality
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


James C.
04/2013
5.0
fireplaces
  + -1 more
Prompt delivery and installtion. The entire process from purchase to installation was complete within two weeks. No issues, would use them again.
Description of Work: Wood stove insert purchase and installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Francisco D.
10/2012
1.0
fireplaces
  + -1 more
After the delivery was made upon leaving they ran over the edge of my lawn damaging it possibly also damaging a sprinkler head. When I called to inform them of the situation they just denied it was them when it was absolutely obvious it was their large truck tires.A simple apology would have sufficient for me instead of deny,deny, deny.
Description of Work: They delivered a ton of wood pellet to my home.

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$329

Heather S.
08/2012
1.0
fireplaces
  + -1 more
When I was spending my money they were very friendly and assured me they would help me from start to finish. After the unit was installed I could not get them to help me any longer. They could not even refer me to a plumber who was reliable. In addition to that when we had that huge snow storm in October of 2011 I lost power and of course that means I lost heat. I installed this unit because living in Putnam Valley we frequently loose power, and I wanted to avoid being displaced from my home in the winter months without heat. The unit stopped working the second day of the storm. The unit blew black soot all over the inside of my house and black soot all up the outside of my house. My orange long hair cat turned black for days. I had to take him to the vet to make sure he wan't going to get sick from all the soot. When I called home and hearth after the power was restored to my area 5 days later, they told me it was going to cost another $475.00 to come and repair the unit. The unit is still un-repaired and unused since October of 2011. I spent over $3,800.00 for a unit that I could not utilize at the time that I most needed it.
Description of Work: Home and Hearth sold me a unit and installed it assuring me that I could get the proper permits and licensing. They then referred me to a plumber who was to install the proper pipes and more permits. 3 weeks after installation the plumber still had not called me back after several messages. When I contacted Home and Hearth they told me they were not affiliated with the plumber and could not help. So at this point I had just spent $2,700.00 on a unit that I could not use. It took several more weeks and an additional $1,100.00 to find a plumber who could do the work and get the permits.

Rating CategoryRating out of 5
quality
1.0
value
2.0

$2,700

Kanna L.
05/2012
3.0
fireplaces
  + -1 more
Installation dates were changed and fireplace did not meet code initially . Getting Home & Hearth to fix installation required numerous calls and months of waiting. Workmen did quality work, but back office support was horrendous.
Description of Work: Installation of a woodburning stove with facade.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$12,000

Response from Home & Hearth
Thank you for your report. We would like to speak to you to find out how we could have helped you better. We can not find your name in our database however. We also searched for your address in Mahopac NY and could not find that either. It is important to us that you contact us and let us know how we can improve the overall customer experience at our store. We look forward to speaking to you. Thank you.

david T.
03/2012
5.0
fireplaces
  + -1 more
It was a very good experience overall - I think the one thing you need to know in advance is that you need to find a plumber and electrician - I do wish they had a list of who they like to work with. My plumber had worked with them and understood what to do but my electrician seemed lost. H&H were excellent the first unit I picked turned out to be too big and they had a smaller unit lined up in no time. Their installers were very professional and knowledgible.
Description of Work: They installed a gas insert into my wood burning frieplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Steven D.
02/2012
4.0
fireplaces
  + -1 more
While there were some issues with the unit itself, the guys at Home and Hearth did all they could to make the system right. I would recommend that anyone considering a pellet stove insert see the guys at Home and Hearth.
Description of Work: I purchased a Napoleon Pellet Fire Place insert from Home and Hearth. Ed the owner came over and measured himself for the stand and surround to close in the fireplace.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Michael A.
11/2011
5.0
fireplaces
  + -1 more
They showed up precisely on time. The installers consulted us with every decision such as placement of the stove and vent pipe. They worked swiftly and carefully, and in just a couple of hours the stove was up and running. They carefully cleaned up the area and removed all of their tools and materials. The little debris from the job was carefully collected and bagged for us to dispose of.A great job, and very nice people to work with.
Description of Work: Home & Hearth installed a pellet stove we purchased from them in our new auxiliary building on the property. The price shown above included all materials, such as triple-wall pipe, and face plates, and the installation labor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Thomas P.
08/2007
1.0
fireplaces
  + -1 more
This is simply the worst run business I have ever come across. They admittedly infuriate their customers, rarely do what they promise, and unless you follow up relentlessly it would appear that they would delightfully take your money and never deliver the product. After putting down my required $1500 deposit in order to have a rep quote the job, the owner no-showed twice for appointments which I was required to take the whole day off and wait. I had to track the company down to fax the quote so we could order the stove. After 4 wks of phone calls not returned, fabricated installation dates, and the shrugging of shoulders as described by a staff member by the owner after asking about my install date, the stove was installed. The next day we it rained and the roof leaked onto the dining room floor. I left 6-8 messages over the course of 4 days and no one returned my phone call. On the 9th call I reached the owner and he scheduled someone to come out but they blew it off.
Description of Work: I purchased and contracted with Home & Hearth a wood-burning stove insert and the installation after walking into their show room and selecting the stove that I researched online. I had to give a $1500 deposit before they would even send a sales rep out to my house to quote the installation cost and let me know whether the stove would work. As stated in the contract Home & Hearth was to deliver the stove and appropriate stove pipe to my home. Shortly thereafter, they were to send an installer to install the stove and pipe.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,548

11/2005
5.0
fireplaces
  + -1 more
They are really good yet not expensive. They got the job done really quickly. If I ever need another fixing or another fireplace, I will call them again, because they are simply the best!
Description of Work: When last winter hit us, it was very hard to keep warm so my friend recommended home and hearth.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$456.36

NOREEN K.
10/2005
4.0
custom cabinets
  + -1 more
THIS IS A VERY FRIENDLY COMPANY. I HAD A PLEASANT EXPERIENCE DEALING WITH THEM. WHEN MY CABINETS CAME IN THEY INSTALLED THEM QUICKLY AND DID A WONDERFUL JOB
Description of Work: I HAD ORDERED CUSTOM KITCHEN CABINETS FROM THIS STORE. I ALSO HAD THEM INSTALL THEM.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

KATHLEEN G.
10/2005
4.0
fireplaces
  + -1 more
THIS WAS A PLEASANT EXPERIENCE. THE OWNERS WERE VERY FRIENDLY AND HELPFUL. THEY RECOMMEND AND INSTALLED A GREAT FIREPLACE. THEY WERE NOT EXACTLY ON TIME, BUT VERY SORRY FOR THE DELAY.
Description of Work: I ORDERED A GAS FIREPLACE FROM THIS STORE AND HAD THEM INSTALL IT AT MY HOME.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,500

PAUL M.
10/2005
4.0
fireplaces
  + -1 more
WE WERE VERY SATISFIED WITH THE EVERY ASPECT OF THE OVERALL PERFORMANCE WE RECEIVED DURING OUR PURCHASE, STARTING WITH THE SALES ASSISTANCE AND ENDING WITH THE FINAL INSTALLATION.
Description of Work: THEY FURNISHED AND INSTALLED A GAS FIREPLACE IN THE FAMILY ROOM OF OUR HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$750

TONI P.
10/2005
5.0
fireplaces
  + -1 more
THE PEOPLE AT HOME AND HEARTH WERE VERY HELPFUL WHEN I WAS LOOKING FOR A WOOD STOVE. THEY WERE QUITE KNOWLEDGABLE ABOUT SEVERAL DIFFERENT TYPES OF STOVES AND HELPED ME CHOOSE WHICH WAS BEST FOR MY NEEDS.
Description of Work: I WENT TO HOME AND HEARTH A FEW YEARS AGO LOOKING FOR A WOOD STOVE. I PURCHASED THE STOVE FROM THEM AT THAT TIME.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

JOANNE W.
10/2005
5.0
fireplaces
  + -1 more
OUR OVERALL EXPERIENCE WAS OUTSTANDING. THE STAFF WAS VERY KNOWLEDGEABLE AND HELPFUL. THEY REMEMBERED THAT WE WERE RETURNING CUSTOMERS. THEY TOOK THE TIME TO BE SURE THE ORDER WAS ACCURATE.
Description of Work: THEY HELPED US PICK OUT A FIREPLACE INSERT. THEY WERE VERY HELPFUL WITH ACCOMMODATING OUR CUSTOM ORDER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$835

BARBARA V.
10/2005
5.0
countertops
  + -1 more
I WAS VERY HAPPY WITH THE QUALITY OF THE COUNTERTOPS AND THE CARE THAT THE WORKER'S FROM HOME AND HEARTH PUT INTO INSTALLING THEM. THEY WERE ALSO VERY KNOWLEDGEABLE ABOUT THE CARE OF THEM.
Description of Work: WE PURCHASED AND THEY INSTALLED GRANITE COUNTERTOPS AND A SINK TO FIT INSIDE OF THE COUNTERTOPS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

MICHAEL O.
09/2005
4.0
fireplaces
  + -1 more
VERY GOOD. SALES STAFF WAS VERY KNOWLEDGEABLE. SPENT ALMOST AN HOUR ANSWERING QUESTIONS AND MAKING SUGGESTIONS. GAVE ADVICE ON APPROPRIATE FUEL FOR THE UNIT.
Description of Work: PURCHASED A WOOD PELLET STOVE & HAD THEM INSTALL. LOTS OF OPTIONS TO CHOOSE FROM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,000

    Contact information

    2090 E Main St, CORTLANDT MANOR, NY 10567

    www.homeandhearth-mainst.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Heating and Air Conditioning,
    Countertops and Backsplashes,
    Cabinet Making

    FAQ

    Home & Hearth is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 6:00 PM

    Home & Hearth accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Home & Hearth offers free project estimates.
    No, Home & Hearth does not offer eco-friendly accreditations.
    No, Home & Hearth does not offer a senior discount.
    No, Home & Hearth does not offer emergency services.
    Yes, Home & Hearth offers warranties.
    Home & Hearth offers the following services: Fireplaces, stoves, gas grills, wood & gas.

    Contact information

    2090 E Main St, CORTLANDT MANOR, NY 10567

    www.homeandhearth-mainst.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 6:00 PM