Rooter Man Plumbing & Drain

Very well. Their guy showed up at the appointed time, very punctual, took 5-10 min to assess the situation. Retrieved the tools, unclogged the drain very quickly with minimal mess and for the quoted price. All done in about a half hour.

David arrived within the hour, as expected. Worked on clog and successfully removed. Recommended Bio-Clean, which we purchased and will use to try and clean out build up in our sinks and tub.

Marty arrived on time and quickly started work. He tapped on the pipe to try and determine where it was clogged and which machine he would have to use to clear it. He quoted the price and after I accepted he got the machine and began clearing the drain. He heard a crunching noise and stopped the machine. He asked me to start running water in the far shower and to flush all the toilets multiple times. The running water forced the cause of the clog to wash down to the second clean out. A piece of wall tile from the the recent demolition and remodeling of one of the bathrooms had fallen into the open pipe after the toilet had been removed. Marty was able to pull the tile out of the pipe. He cleaned and disinfected the basement floor under both of the clean outs, and checked each clean out to be sure they were fully tightened before he left. He was very professional and courteous. He even took his boots off each time he entered the house. He explained what he was going to do and gave me a firm estimate before he started the work. Although having a clogged sewer line is never pleasant, it was a pleasure meeting Marty and having him fix the problem.

wet basement after their work and it didn't bother him that he had created a problem we didn't have. We had to clean it all up and it cost us more money. My basement got wet from the lousy job that he did. I called him back and he replaced the valve again and thought he was doing me a favor by putting in a newer one and not charging me again. Extremely expensive for someone who didn't seem to know what he was doing. I will never use Rooterman ever again

Called at about 7:30 am and informed them that I needed a line cleared out. They asked when I wanted to get this done, and I told them ASAP. They said they could be out at 9 am. they arrived promptly. Used a camera to inspect the line. Found it blocked. Used snake to clear and re-inspected with camera. Gave me options for trying to prevent problem in the future. Snake fee was about $350, Camera fee was about $100, but was waived with the coupon I got off of Angie's List. Very professional and courteous. Arrived when they said. Would definitely recommend.

The service was thorough and successful. He was also very neat and cleaned everything up.

I called made an appointment with a 2 hour window. The plumber arrived on the early side of the window. He was very profess ional and gave me prices before performing any work. He replaced my toilet and cleaned up every thing. He then inspected my sewer line with a camera aand explained what we saw. All in all a good experience.

Arrived on time, explained what the problems were and fixed them. My only complaint would be the cost. The technician worked on the problem for less than an hour, $200 seems a little high for that.

This company is terrific. They responded to the emergency quickly. I got a real person on the phone, not a voice mail which left me wondering when (or if) someone would get back to me.. which is important when you have a water emergency. Technician was professional, polite and friendly. They use covers for their shoes! Novel thought that my carpet should survive! When removing the tank, they took every precaution not to drip rusty water on my floors....I was interested in a tankless heater, they explored, in detail, whether this would work for me since I have other drains on gas, including a standby generator. They talked at length with the manufacturer and gave me all the options, pros and cons. They stand by their work for a two year period and offer extended warranties on the heaters ...unusual in this business. They suggested I get my water softener serviced, since it may be contributing to short tank life.. They gave a follow up call to see if all was well the next day. They gave me a coupon to use on future needs, and left me with a bag of candy to thank me for my service! Very nice touch. Service was truly a cut above and I have replaced three tanks in 18 years. No one gave this much effort to ensure my satisfaction in the past or to try to mitigate future problems, even when they do not sell or service softeners. I highly recommend them.

Spoke to the Rooter-Man early on Friday morning and they promised a repair man would be available that morning. He actually arrived within 2 hours, which was fine. He took a look at the situation, identified the issue with the disposal, as described above, and went out to the van to write up his proposal. My guess is that he also spoke to the office, who informed him we planned to use the $49 Angies list coupon which covers Rooter-man's charge for 'just showing up'. His estimate for the fix was $219, which I considered ridiculous for an hour or so's work, and I told him so. I had expected something in the $120 - $150 range (max). In my opinion they simply added in the $49 they knew they would not be getting because I had told them I'd be using the Angie's coupon. Anyway, my wife and I were heading out, and wanted it fixed before we left - so against my better judgement we told him to go ahead. The work was done as promised in fairly quick time, and the disposal is now properly connected and doesn't leak. The repair man did a good job. My only issue with Rooter-Man is their pricing, hence the 'B' grade. Either they added the coupon value into their estimate, thereby negating it's value, or they bill at about $140+/hour, which I consider excessive. Either way I can't afford them, and won't use them for future plumbing needs just for that reason.

Had dealt with Rooter-man a week earlier looking for an estimate for another job. I had shut off the main water valve from the street to do some shower work. The valve broke and I could not turn back on the house water supply. It was late in the afternoon. I called Rooter-man; at first they said they couldn't help me, but called me back later and was able to fit me in very late that afternoon/early evening. My wife & I decided we could last until morning. Rooter-man made the necessary arrangements to have the water shut off in the street and even showed up 10 minutes earlier than the expected 7 a.m. The repair was quickly performed, Rooter-man turned the water back on for us and I learned a few things about plumbing from "Tim the plummer". Although the work was a little pricey, we had no alternatives and they were able to help us on an urgent basis.

Excellent. Could not be more pleased. A+ service.

Called Rooter-Man office to explain issue and set up appointment. Call went well and appointment scheduled for same week service. Later in the evening received a call from Rooter-Man for more details about my issues and to reconfirm appointment, which was very thorough. Repairman arrived as scheduled and asked to see the problem areas. Found the sink drain was slow and the triplever in the tub was bad. He removed and replaced the overflow plate on the tub and cleaned the pop-up assembly in the sink. Repaired both the problems in less than an hour. Repairman show me his work and after he made sure I was satisfied, the job was done. Explained the bill and was on his way. Best customer service experience in a long while.

Excellent. The plumber arrived on time. Suggested one item wait as it was a lot expense for nothing, and suggested the heating people check the furnace before starting. It was a good call as a valve needed replacement. Mohawk Heating did an excellent job fixing the furnace. Also found on angieslist.

Had a toilet that was going down slow while the washer was also draining and it didn't seem to be a clog. We had the septic pumped out 6 months prior after not having pumped it for a decade. The plumber came out after I was given a few things to do to try and narrow down the issue before dispatching the plumber. Well "some" water was going out to the septic, I could hear it so the toilet was removed after snaking it and a new donut seal was installed, new toilet inlet line installed and the flange was reattached to the floor by drilling some new screw holes, ALL required but the problem turned out to be the septic was not clearing fast enough possibly due to issues at the out going pipe, junction box or leach field. The plumber spent a few hours and apologized for not better diagnosing the issue initially and only charged me for the toilet work which was needed anyway, very professional and I think I contributed to him not figuring out the issue sooner. He did remove the inspection plug to verify the pipe to the septic tank 20 ft away was clear and then I had to call a septic service to diagnose the real problem and continue with the repair. I even got a follow up call from Rooter-Man, all very much appreciated so their magnet is on our refrigerator now for clogs and internal plumbing issues.

A troublesome reinstallation required three tries before the toilet was fully re-seated on the wax seal. All work was done in a professional manner with any water and debris cleaned before he left my home. They did a very good job.

While I didn't have a lot of current experience about prices for this kind of work, my first reaction was the repair was more costly than it should have been. But on reflection, I had a plumber who showed up early in the morning of the day after I called, he had the proper tools and he knew where to find the replacement part. He was also very personable, and provided me with some education. So all in all I was very satisfied, and would call him again.

He was punctual, personal and the faucet is working great.

They are punctual, do the job only one time, and great job. I will definitely use them again in the future.

The service people fixed both quickly and effectively. I gave them a B for quality because they beat up the nickel finish on part of our kitchen faucet. My husband could have fixed the faucet but we went with a professional because he was afraid he would do exactly what these guys did because the piece was hard to remove. What was even more upsetting was that the service guys did not point out the damage to us. We noticed it later. I gave them A's in the other categories because they were great in setting up the call and following up on it. When they did follow up on it, I told them about the problem with the sink. The owner called back several times that day to find out what happened and then to offer to fix it. He was very apologetic. He offered to order a new piece and have it replaced, free of charge. Assuming they do so (and I think they will), I feel happy overall with the job.

I called them and got a same-day response--I was concerned about a possible leak because of dampness in my basement wall near where the sewer pipes run. He ran a camera down the outflow pipe and found no cracks, but spotted some roots and removed them as far as possible. He put a lot of effort into figuring out various odd places in the old pipes and explained their condition to me, as well as making some suggestions about possible other causes of the dampness. It turned out the pipes were not my problem, so there wasn't any major work to do, but I would certainly have them come again for any plumbing situations. Very professional.

I noticed a small leak a drain pipe in the basement of my apt house.. I thought it was going to be a simple task, so I went home to get my tools. As I thought about it, it was too simple. I had numerous easy access points to clear the drain. So remembering Murphy's Law and it being a Saturday, I checked out Angie's List and called Rooter-man (based on his reviews). They sent Tim. Tim arrived in less than 90 minutes.Tim took a quick look an showed me a small crack in the pvc drain pipe. However, there was no clog or water when he arrived. He said, "something made the water back up this far, but it's gone now." Well something does not come close. In years past I have had roots removed from the sewer line and expected more of the same. He brought out his cleaning snake and went to work. About 20 feet in there was a massive clog. He had to run the snake down a dozen times to get it all. Out came a few roots, but the majority was non bio-degradable paper products. These item would have been flushed completely to the city sewer line. He kept 'hitting' something 30 feet in that was stopping him from further snaking. He sent down a camera to look. Something metallic appeared on the screen. After another few snake attempts, the claw hooked on something. It was a GARDEN TROWEL. Only in my sewer would you find a Garden Trowel. We had to photograph it. After that was removed. all went well. The trowel was the real problem in preventing a clean flow to the city sewer. A 2hr task went almost 6 hours (in 95 degree heat). Tim was truly great. You could see the frustration of snaking and resnaking in the heat, but he was not going to let the drain beat him. I am so glad I called for a professional immediately. I would have spent time and money fixing a small leak only to be surprised by the bigger problem later.

This is my 2nd time using Rooter-man in less than 6 weeks. From earlier sewer services(over the last 30years), a clean out pipe was installed in the back yard. Roots had always been a problem in the past. Since one of the neighbor's trees had been removed, the root problem had disappeared. One of the tenant's children or relatives had removed the covering from the access point and filled it with dirt, sticks, stones and rocks. I called Rooter-man again (based on my previous dealing with them) Paul and Marty came out to 'scope' out the work. The children not only filled the access pipe but upon camera display, clogged up the main sewer. Arrangements were made to bring in a backhoe to dig out the area and do what was necessary to fix the problem. They cut the access pipe at the junction of the main line and cleared out all the foreign matter from the line. A new access pipe was fitted in and a more secure cap was put on. Marty put it into perspective. This event was just the results of kids play (all the children associated with the apartment house are under 8). With the new cover fitting if it happens again call 911 cause now it is vandalism. As i mentioned, this is the 2nd time I have used Rooter-man in 6 weeks. In both cases I spent more than I had originally planned. However I feel I received EXCELLENT value for the services provided. I was given an estimate of the costs so there were no surprises. My only surprise was that given the disasters, it did not cost more. I do not look for the cheapest price when finding a service provider. I look for the best price. Rooter-man has given me the best price with complete satisfaction. I really cannot say enough about Tim, Marty and Paul. Let me not forget Tammy, who answers the phone and coordinates the requests. As a side note: This is how that garden trowel made its way into my sewer system. It took upwards of two years for the trowel to cause the completer blockage as noted in my previous report.

I discovered our 1st floor toilet overflowing while our washer was draining. Plunging did nothing. I got online and looked for a plumber-drain cleaner and went with Rooter Man who was A rated. I called and spoke to Tammi who told me she would call the technician she wanted to send to us and would get back to me ASAP with a time he could arrive. She called within 15 minutes and said he would be here in 40 minutes. He was here within the 40 minutes. He asked a few questions then went to our main sewer line clean out pipes and came up with a plan to snake back into the house from the main sewer access because it seemed like the clog was within an elbow adjacent to the sewer access area. It worked! The clog was released and my whole house drained into the sewer line. The tecnician put a camera into the line to see if he could figure out why it clogged in the elbow and he said it was not apparent. He then methodically checked every drain and toilet and bathtub to make sure none were blocked. After 40 minutes of work he stated all was cleared and he was confident the clog was gone. The technician is a genius he figured out how to clear the clog with a minimum of spillage of sewer water! I am very pleased with the attention to detail, pleasant interaciton with Tammi the receptionist and our service technician. I will not call anyone else in the future!

. They were very helpful.They came and tried to snake it. But I have had some specific problems there. They were really nice and checked it a number of times. The workers were pleasant and very professional. They did their work. He came back twice wanting to fix it really trying to find what was wrong. They were very good. I would recommend them. They are worth what they charge. I would use them in the future.