A Good Plumber Inc

I needed work to be done in the shower and they could not come until Monday morning and I couldn’t wait until then. I got someone else to do the job for me. This provider was very courteous, nice, and patient with me about the whole situation.

Tommy is great and we have used A Good Plumber three previous times and continue to be Diamond Members. They are very professional and we feel comfortable knowing they will show up immediately in case of any emergency. I would never consider using anyone else as all their employees are terrific.

Jose came,?appeared to be?very nice, but never replaced the rubber washers for the meter that National Grid had left. I offered them to him, but he refused to use them. He began to downgrade my gas pipes, even though they still look new, and Nat Grid said my gas pipes were in good condition. I stood my ground in relaying to both Bill and Jose that Nat Grid stated that this was a simple job of replacing the sealant or compound at the pipe joint, and replacing the thermocouple. Bill told me I should wait for his father the 'master plumber' to look at everything on Monday, November 3, 2014, before they proceed to do anything else. (THAT'S A WHOLE WEEK!) The 'job', Bill stated could run me upwards of 3,500.00! Bill kept?using Jose to search?for things that was not to his perfection. All I wanted was heat from an older model Crown boiler, not for some plumbing company to pad the bill by trying to remove my pipes. I had a master plumber, who sells boilers, and owns his own?plumbing?supply store look at the boiler. I also provided him with all the extra details that Bill gave me.?The gentleman?agreed with Nat Grid.?I am upset that Bill would try intimidate an older woman such as myself into giving him 300.00 to check for a gas leak that Nat Grid had already checked. On top of all that he used titles of different people that could come to my house and cause me trouble! At present, I am sitting in a cold house, with no heat, hot water, or cooking gas, and elderly tenants, one of whom has Agent Orange. I am also raising my 14 year old grandson who has a disability. HE NEEDS TO DO THE RIGHT THING! How dare he offer to keep the 300.00 and we part as friends? He needs to complete what was started or refund my money.

Tommy was not only extremely professional and conscientious, but also quite friendly. He actually called to ask if he could come to us a bit earlier than scheduled, which was preferable to us. Before walking through the house, he put floor protectors on his boots, so as not to track any potential dirt on the floors. He explained all he would do methodically, very thorough. He did all that's included in the Package purchased: Cleaned the burners & tray, drained water from the boiler and added chemicals to the system, tested all safety devices & valves, checked pressure & radiators. He carefully explained where he thought further work should be done, but did so in a non-pressurized way, and left us to consider the possibility of that additional work. Overall, a very positive experience. A very nice young man.

Dan, the plumber was punctual, efficient, and extremely helpful. The estimated time for the job was 3 days, but it completed in one. Other contractors were involved, and a Good Plumber was available for feedback and consultation and returned to the site after the masonry was complete to assess the final outcome.

Tommy the plumber came over on time, maybe even a little early. He was very kind and professional. He explained everything to me and didnt mind me standing over him during the whole process. He was very thorough and unrushed. He made sure the safety piping was clear which made me sleep better at night. He informed me of other work that could be done and worked with me on how and when to best get this accomplished. Tommy also gave me some advice on a dryer issue i was having. He was very friendly and professional. My wife is particular about our house and he cleaned up after himself and wore booties in the house. I would recommend this company and this plumber in particular.

Showed up on time and did exactly what was needed--no fuss, muss, or bother, and everything appears to be in good working order a couple of weeks later. Wore booties--I like that.

1) called to have AGP come and look at a shower that was leaking down to the floor beneath it. i had already diagnosed the problem as coming from the shower fixtures and/or pipes and not the pan or drain. the first step was to replace the mixer cartridge which had a small leak. replacing this piece ($65 piece on amazon plus 15 minutes of work - its literally held in by two screws) didn't fix the issue. this is where the fun began. since the wall now had to be opened to do further forensic work, i was to be charged a ~$750 "access fee". mind you, this is to open a hole in a bog standard drywall - you could do this in 30 minutes with literally a kitchen knife (which i subsequently did). i almost fell over when i heard this. this didn't include the actual work of repairing whatever plumbing calamity might lie behind the drywall. 2) lets start at the beginning though. 3) when i spoke to bill to schedule the service he launched into a long story about how his company does things differently and they use something call "straightforward pricing" which clearly states the cost of repairs in different levels rather than (as he described it) other providers who charge by the hour or "make it up". fair enough i thought. that is why when jose (the plumber, who by the way, was excellent and professional) quoted me $554 (level 7) to replace the above mentioned cartridge i went along with it because frankly i thought it was a more involved job. when the job was done and i took a look at the "straightforward pricing" schedule, it was completely unclear why this 15 minute job was a level 7 when the exact same part (filter cartridge) was also listed in level 1 ($74). when i asked jose to call bill, i could overhear that it wasn't really clear what level this job should fall under but bill agreed - why not - that it should be level 7. noone could explain the difference in all the levels and why this job was in one category and not another. so, while "straightforward pricing" might sound good, its nothing but another gimmick whereby a provider can basically charge you whatever they want since its impossible for a layperson to understand, much less question, the different levels. i wish i could attach a picture of this schedule - its quite a work of literature. in any case, i settled on a lower price with jose - who, again, was professional, competent and in my opinion a victim of this assinine pricing methodology. 4) so bottom line: outrageous charge for opening a drywall (another provider i called charges $145), and completely non-sensical pricing scheme really designed for mostly clueless home owners. 5) i have no doubt the techs are competent but frankly if you know a bit about what you're doing, go with someone with whom you can have an educated conversation about pricing and workflow. 6) fyi: i had another (well known) plumber come and perform the repair (including opening up another piece of drywall) for $350.

I spoke to Warren in the morning because I have a gas leak. He sent Dan immediately/ Dan was professional, explained everything and did the gas test. We're now working on replacing all the pipes.

Jose repaired the drain outside by vacuuming out the sentiment that built up. In addition he cleaned and vacuumed all major pipes in the basement, as well as an outdoor intake pipe. Jose took his time explaining what needed to be done, showed me the conditions of the basement pipes that were frankly disgusting, and was very professional. He finished the job in a timely manner, and was very respectful putting booties over his shoes so as not to track debris into our home.

The company was reliable, the technician was prompt, and he did a good job.

I also appreciate when you make an appointment for a certain time, they call you ahead of time on the date of scheduled service, and advise if the exact time they will be at your door. Even though this seems like common courtesy and a way of doing business, not every company practices this. It's very refreshing!

The were very professional and did excellent work I was impressed. I will use them again.

Although I had to call twice in the A.M. for emergency service, the second call was promptly returned and an appointment was scheduled immediately for the same day. The appointment was even moved up earlier because the technician was available sooner. He arrived on time, was friendly and knowledgeable, explained all aspects of the job and their costs before working. He worked efficiently and neatly, and cleaned up when he was done.

In general, I found the service from Good Plumber to be excellent. The plumbers are always very through, their work is very by the book, and they would rather correct problems the right way rather than slap a band-aid on things. I have no doubt that they work they did will hold up for a long time. On the downside, I rated them a little lower on punctuality, responsiveness, and price, but I think I should explain further: Punctuality - I found that in general, the plumber didn't come at the appointed time. However, they do automatically text you when the plumber is headed your way, and they always eventually showed up. Treat your appointment time as a guideline as to when they will arrive, rather than as a set time. Responsiveness - you won't always get a plumber on the phone, but they do use an answering service, which means that you at least always get to speak to a human instead of an answering machine. In general they call back on the same day, although I found if I called near the end of the day I would sometimes have to call again. Price - as many reviews have stated, these guys don't come cheap. However, they do itemize everything and show you an estimate before they start anything. I don't have a good baseline for what the going rates are, but I did suspect that their prices are probably higher than average (especially for hardware), but again, I did feel like I was being taken care of during the whole process. We did end up spending significantly more than I was expecting on plumbing, but a lot of it was due to discovering the quirks of our 80-year-old building. Overall, for anything complicated, I would definitely use these guys again. They are patient and thorough, and not against explaining what they are doing and why.

Tommy was knowledgable , clearly explained my options, didn't push me to have unnecessary work done. He performed the job in about an hour to my surprise! It was perfect, working well and by the evening I had my sprinkler system up and running without a hitch. The price was expensive but you get what you pay for: quality work guaranteed.

At the time of inspection they were able to get a lot more work out of a simple boiler inspection. I didn't agree to the work as I felt they were already there and just get it done. However, I believe I paid a hight cost for not a lot done.

They didn't do anything wrong, but we wouldn't use them again because they were pushy and overpriced. They charged us a couple hundred dollars more to take care of work they recommended to us. They clearly knew what they were doing though.

Everyone at "A Good Plumber Inc." was professional, knowledgeable, and pleasant. I am very happy with the work that they did, and I hired them again to do more work in the basement.

The plumber was very professional and knowledgeable, but I thought the cost of the job was very expensive for the scope of work involved. However, the company does provide a one-year warranty for its work. I would hire the company again, but probably for more complex jobs where their expertise and experience would be a better value.

They were very good. I have actually used them again since this job. They were very pleasant and nice. They also gave me some ideas of other things needing done to tune the system up.

The quality of the work is exceptional and I would definitely use these guys again. Price was a bit higher than I've paid with the previous plumber but the quality of the work warranted it. Very professional and family owned. Great customer service!

I called A good plumber when my boiler did not work, no heat on a very very cold day. Bill returned my call shortly, arranged for his men to come to queens to access the problem. Dan and Jose arrived, put a carpet down and booties on their shoes, to keep the area clean. They immediately went to work. They stopped several times to explain things to me. The job was more involved than they thought at first. They worked very hard and for almost four. (4) hours until my heat was working, they would not leave until they felt everything was working properly. They were very professional and personable. Bill called the next day checking how things were going, I told him I was very satisfied, however there was an issue with the bill and it was resolved to both our satisfaction. I would definitely use them and recommend.A good plumber to all my friends.

They came and everything turned out well. They refunded the service as they were not able to take care of the service. They did some other work outside of the Big Deal. My landlord got a huge bill and he was shocked by the amount of money they charged for this.

Good. The drywall had to be cut out around the overhead shower and the pipe secured.