Empire State Moving

They were very professional and great for our needs. They actually sent a guy over and delivered empty boxes to our apartment a week before our move for free. Then, when they showed up, they shrink wrapped everything we had packed, and packed up our truck very well. The guys were funny and very nice, professional too. It worked out very well and I definitely would recommend them.

i was in a jam, in that my "closing" on the purchase of my new place had been delayed and delayed by incompetent mortgage people, banks, real estate doofusus, etc. meanwhile, I faced a deadline in yielding the place i had been renting...Rock and a Hard Place Time.. I COULDN't move until the closing happened and i HAD to quit the premises i had been renting... the Moving Man people hung in with me as I had to keep delaying the move again and again, as the closing kept being put off for one petty reason or another...finally, at the very last minute with the ink still wet on the purchase check, Moving Man swung into action and got my things out of the old place and into the new apartment..... i couldn't be there to supervise, as I was at the closing, surrounded by lawyers, real estate people, mortgage brokers, bank representatives and other incompetent clueless jerks all of whom had their hands in my pockets waiting for their automatic percentage of my deal.. a friend met the movers, and they were competent, speedy careful and so very very reliable and helpful.. Bravo!

The movers were punctual and courteous. Nothing was damaged in the move. The move was completed at the estimated cost. The movers were slower than others I have hired, but they did the job for the expected cost. My only minor complaint was that when I tried to pay with American Express the inside guy at the company claimed that it did not go through twice. I asked him to run it again and he said it did not go through again. I called American Express and they said that no charge request had been turned down - none had come through. I finally had to get an American Express representative on the phone at the same time as the business person at Moving Man and it suddenly worked. This could have been an innocent mistake but some merchants try to keep you from using AMEX because it costs them more - it's called suppression. I had to put it on that card because it's my business card. Anyway, after the move the same guy called me a couple of times pressuring me to write a review for Angie's List. I did not particularly appreciate that either and it crystallized my unease with the end of the transaction. I did not want to write a less than completely positive review because the moving itself was done very professionally and exactly as it was supposed to be. But Angie's list kept asking, too ... so here I am.

I was very pleased with the level of service, the men who did the move, the care they took, the equipment they used, and the price came in under the estimate. I recommend them.

The men were swift and efficient. They even anticipated the alternate side of the street parking regulations in this area. They were prepared with extra boxes, furniture wrap and other items. Delivery went just as smoothly. They paid attention to directions and placed each piece of furniture in its proper place without any mishaps. Good Job.

Everything went great with Moving Man and I would highly recommend them to anyone. They were very efficient and nothing at all broke during the move. The crew was very friendly and helpful as well. I thought this company was very easy to deal with.

Overall, I thought they did a great job with the move. The crew was attentive to detailed throughout the project. They were very careful with my belongings and didn’t break anything. I would use this company again in the future.

The company was awesome both times. They came to give us quotes both times when they were supposed to. The movers were great both times. Wrapped everything up and took excellent care of our goods. Both of the moving teams were so polite and respectful of our home and our property. I would recommend them to anyone who wants GREAT movers at a competitive price. I have to give a special thanks to Ivan and his great team of movers! They were real professionals.

I was in a bit of a pickle as another moving company cancelled on me a week or so before I was to move. I turned to Angie's List (should have done that initially) and found Moving Man, Inc. I called them right away and they dispatched a fellow who assessed my belongings and gave me a quote. We then scheduled the move, which unfortunately had to be postponed but Moving Man, Inc.accommodated my schedule with ease. The day of the move was not only easy, quick and professional (Ivan and his crew did a great job) but they came in w/in a 100 USD of their (already low IMO) estimate. I have already recommended them to two friends and recommend them here. Thanks Moving Man!

From start to finish, they were professional and efficient.

The week of July 4, my move fell through with another moving company and that company kindly connected me with Moving Man, which was able to schedule the move. The general manager himself, Jon, scheduled my move over the phone, and I was happy with the schedule, price and the Angie's List discount he offered. From there, one of the schedulers (Barrett) took over coordinating the details. The building I was moving into had a strict policy for move-ins during a certain time frame and with properly insured movers, which I explained up front. The building had previously rejected a different moving company I'd reserved because their insurance coverage wasn't sufficient, so I asked Barrett to submit the certificate of insurance promptly so that, if there was any issue with the building, I could find a plan B for my move. Barrett assured me that he would submit the certificate the next morning -- and the next and the next, as I inquired each day leading up to the move -- until on Friday morning, the day of my move, I heard from my building manager that they'd received nothing and therefore couldn't give me the key to my apartment. As I was driving from VA to NY to meet the movers, I had to call Barrett and get him to fax the form (he said he'd done it the night before) at the last minute. I do realize that moving companies deal with these types of building requirements every day, so it may not seem urgent to them. However, my ability to move in was dependent on that insurance confirmation, and it could have been an easy, stress-free process if the document had been submitted when it was promised and I had been notified of its submission. The first part of my move (a furniture pickup in VA) began fine. The driver (Kelby) called to ask if he could meet me earlier, which was terrific. However, he was alone (there was a woman with him who seemed to be a family member, but not a mover). No colleague was sent to meet him to help move my things and load the truck. Kelby was skilled, but I don't know how the company expected one person to lift large furniture alone. As a result, I had to help him carry the larger furniture pieces out of the apartment. What if I were injured or elderly and couldn't have helped him? Not to mention that I wouldn't have hired movers if I expected to move things myself. Then came the second part of my move (meeting a different driver/movers in NY to move me from one apartment to another), scheduled approx. 1p.m. At 1:45p.m. I hadn't heard anything, so I called to check in. Eric said the moving team had finished their prior move and was on its way. An hour later, at 2:45p.m., I called to check in again. Eric said he couldn't get in touch with the driver and would call me back. Twenty minutes later, at 3:05p.m., I hadn't heard from Eric, so I called yet again. Eric said the team was stuck in traffic. An hour and a half after he'd told me they were on their way? At this point, I was stressed and upset since there was now only 1.5 hours to wrap my furniture, load the truck, and move me into the new building before the cut-off -- and the movers hadn't yet arrived. Though the error was in the lack of communication, Eric took no responsibility, was unapologetic and flippant with me. Had he kept me updated throughout the afternoon -- or had the driver do so -- and had given me confidence that the movers would be able to complete my move in time or handle any issues with the building, it would have been fine. The team of three movers who ultimately arrived were very friendly and remarkably completed the move in time, but sadly at the expense of a very stressful day. The Monday following my move (7/11), I called to leave a message for Jon, the general manager who'd booked my move, to praise the drivers and movers but explain the poor scheduling and communication that negatively affected my move. I expected him to want to make amends with his customer and resolve the issues from affecting future clients. However, after a week without hearing from Jon (7/18), I called to make sure he'd received my message, and Brendan assured me that he had. On 7/20, I received a call from Brendan asking how my move went. I reminded him that I'd left a message for Jon but hadn't heard back, and I told Brendan the story of my move. He said that a single driver travels on interstate moves, but that a local mover is supposed to meet the driver to help with lifting/loading. When I asked what they could do to compensate me for the absense of the second mover and my having to step in, he said he'd like to give me a refund but doesn't have the authorization; only Jon does. I asked what more I could do to actually talk with Jon, and was informed that he's "hard to get through to." I left a voicemail for Jon reiterating my interest in speaking with him and explaining that I'd waited these two weeks to submit my Angie's List report to give him the chance to rectify the situation first, and that I'd wait to hear from him until Friday (7/22). On Friday, I received another call from Brendan saying Jon would "not be able to give [me] a call" and "decided he couldn't take any money off" my move because he'd charged me the "bare minimum" already and "wouldn't make anything off the move." Brendan further explained that the first mover said I "volunteered" to move the furniture, and questioned me intricately on what exactly I carried and whether or not I just carried it or lifted it into the truck. Now two weeks after the move, I am shocked that Jon never took responsibility to call me himself and hear the story firsthand. I would have been glad to speak with Jon and Kelby, the mover, concurrently, to resolve any conflicts with what occurred. The unfortunate aspect of this is that it could have gone perfectly well with a bit of communication and integrity. The actual drivers and movers I met were kind, professional, and pleasant to work with, but the administration/management falls short. I believe in paying for the work that was done, and I also expect not to pay for what was not done. I also expect to be treated with respect and not condescension. As someone from a family of small business owners, I believe a company's profits should not come at the expense of treating customers well. A call from Jon and some refund would have earned my satisfaction and compensated me for what was not handled properly.

They broke the leg off an antique chair, damaged a valuable antique armoire and an antique dresser. They paid me for the chair after many months of chasing them, they said they would repair the dresser, then returned it with missing parts, and never fixed the armoire. I would never recommend them to anyone and would never use them again. This was a terrible experience.

Good, the movers themselves could have been a bit more professional, but the guy who gave the estimate was right on..they were very communicative and worked with my changing schedule. cost exactly what they said it would..

I took lots of pictures because I was so impressed!!! WOW!! THANK YOU!!

I looked up where they were located. The guy was here at my house once. He moved the cabinets up to my daughter's house. He was least expensive than all the people I contacted. He was the closest to where my daughter lived. He knew exactly where she was located and it wasn't a problem. He came in easily with the lowest bid. I've read about him and I was okay. I wasn't even here when he came so I didn't meet him. My one door was here and the other one was out of the house. He picked it up and delivered it in good condition. He didn't have a huge truck with big cabinets. I didn't meet him; I only spoke to him on phone. He knows his business. His price was the best. When I moved, there wasn't anything broken. He was here and got the things done. He followed through on his estimate. He was here on time without any problem.

I called them and made an appointment for and estimate for 4pm 6 days later. 15 minutes before 4pm the day of the appointment the guy called and said that he couldn't come because he was delayed and that he had to give an estimate to his 5pm app't, who was moving in a week. My move was in a month, but i still wanted to finish with this part of the project. He offered to come 4 days later,. I asked him if he could come after he finished this other person and he said he couldn't and that he couldn't come sooner. That was the end of that.

Everything was great . They were very accommodating to my needs and were on time.

Great experience overall, would highly recommend - crew was very professional and worked hard for almost 14 hours.

The owner of the company himself will come to meet you and treats you wonderfully. We had a complicated move and they were completely professional.

They showed up on time and finished very quickly with no problems.

At first I was so impressed. The rep they sent to assess the move and provide the quote was very professional. But then it took so long for them to provide an actual quote that I had to call another moving company.

Glad I looked on Angie's List.. Another company that I had called before Moving Man (NOT from Angie's List ) couldn't even receive/open an email with details for a Certificate Of Insurance that the new building required (not to mention insinuating that I didn't know how to use a computer). Overall, this company made a very stressful process easier, and were professional about it.

I have used Moving Man Inc. service a couple of times in the past. They have done an amazing job. They were efficient, courteous, and helpful. They were very comfortable to work with. They were very cooperative. I can't say less about them. It was a big job and they managed it very professionally. The price was reasonable. My overall experience with them has been very good. I would definitely use their service in the future too.

The experience could not have been improved. From the punctuality and professionalism of the estimator to the movers. My move went through flawlessly and supper efficiently. I would use them again and have recommended them to friends who are also using them for their move.

I was given an in-person estimate with a courteous, pleasant gentleman who came on time and seemed thorough. I was told the job would require three men, one of them needed to stay with the truck, since it was a busy neighborhood, even though it was Christmas eve and may not be so busy. (I only mention that because I was disappointed at the raise in rates from what I had estimated based on a two-person job, having chosen them due to their reasonable rates.) Any of the office phone contacts I made were helpful and friendly. On the scheduled day of the move, the mover called me an hour before the scheduled time to tell me they were at my office building. When I told them our appointment wasn't for an hour, but I would get over there as soon as I could, they checked, said I was correct and told me not to rush; they will wait for me to come at the appointed time, which is what occurred. The movers packed and moved everything efficiently and professionally. They were accommodating in placing the area rug in my apartment partially under the piano (see above), which I greatly appreciated. When they brought the furniture to the new office, I told them unpacking was included, as per my phone conversation with the office. They didn't think so, but then checked the written material and said unpacking was included. They were okay with that job, although they seemed a bit rushed. When I was asked to sign at the completion of the job, I noticed they did not credit me for the $100 deposit I left with my credit card over the phone. I was told by one of the movers I was not charged for it, so I signed for the full amount. When I got my credit card statement they had charged me for a $100 deposit plus the full amount of the move. I called them and was told the person who takes care of that would call me back. They didn't call back, so I called again and was told that he would credit my account the $100. My credit card bill was due, so I had to contact the credit card company to temporarily "dispute the charge," so I wouldn't have to pay it. The credit company told me to call them back when my account is credited. So, all of that is kind of a pain. Finally, I noticed a small picture frame was cracked, after the movers left. I hadn't closely looked at all my frames before the move, so I can't say it happened at that time, although I suspect it did. Overall, I think the movers did a good job. Most of the problems that occurred had to do with paperwork, either the movers reading it carefully or the office being accurate and with communication between the office and the movers.