PAT'S CARPET OUTLET INC

We did not need carpeting installed, however, we were looking for a room size carpet for our den. We were not happy with the carpet stores in close proximity so i went to Angies List to see what I could find. Although it is an old establishment I did not know about Pat's Carpet. Very pleased with the selection, the service, and the price. It was within a 15 minute ride from our home as well. I would highly recommend this company.

The work was done very well and efficiently. We agreed to have the work done over 2 days because of the many pieces of furniture that had to be moved around - including dismantling 2 queen size beds and a high riser daybed. My husband was not happy about the feel of the under padding on the stairway. The second day, the worker checked and readjusted the padding to our satisfaction. They did a great job and we are now enjoying our new carpeted bedrooms.

Jim was a pleasure when he came to measure and Joan was very informative in helping my pick out a carpet when I went to the showroom. I was a little disappointed with the actual install. The installers did not clean up after they were done, not sure if this is customary for the industry, but I had to vaccum up all the little carpet pieces after they left for about 30 minutes, they tracked in some dirt on the new carpet which they did clean before they left and they scuffed up my den wall with the carpet back, which when I asked them about it, they said 'oh these are freshly painted walls that happens', well the paint on the walls has been there for 13 years. They tried to remove the scuff marks with a damp paper towel which left papertowel residue on the walls. I tried to remove the scuffs myself with a damp rag, but you can still see them. The wall really needs to be repainted but who has the paint from 13 years ago. Overall I was happy with Pat's and will use them again.

Two different crews installed the carpeting in the master bedroom and the basement. Both crews were efficient and cleaned up the installation mess. The installations were flawless and we are very pleased with the result..

The staff at the store was polite, knowledgeable, and helpful. They let me take sample carpets home so that I could see if I liked the choices with my furniture. When I decided to use them for installation they came within days to measure and give me an estimate. The estimate was about $1500 less than Empire Carpet for comparable quality carpet. Without pressuring, they recommended a better quality padding that was waterproof for a minimal amount more than the regular padding, which I decided to go with. Four men came to remove the old and install the new carpeting and they worked very fast and were so polite. They cut up the old padding and carpeting and tied them in bundles at carried them to the curb. After the installation they cleaned up, vacuumed, and moved the furniture back in place. I was concerned about being able to see a seam where they pieced together some carpeting for the hallway but they did such a good job that the seam isn't noticeable. It was a pleasant experience from start to finish.

I went into Pat's Carpet with the hope of finding carpet in stock that could be delivered and installed in only two days. The gentleman who helped me was courteous and professional, and let me know that my situation was not hopeless. We went into the back, where he showed me examples of carpet that met my criteria - in stock, in nylon, with a subtle textured pattern in the color I wanted. The same salesman came and measured (to double check my figures) that morning. The carpet was delivered and installed two days later at the time promised. The only hiccup was that when I checked the Mohawk Carpet website, to email an example to a relative, I discovered that the carpet was olefin, not nylon. However, the carpet was highly rated with a very good manufacturer's guarantee, and I didn't want to have the whole thing redone. I went back to Pat's carpet to discuss my dilemma. The gentleman I'd dealt with was not in, but promptly got back to me. He remembered my request for nylon, and apologized profusely. He asked if I would be satisfied with a price adjustment, and I was. I wanted nylon because of the tendency of polyester carpet to shed, but that has not been the case at all. The carpet is beautiful, and I would highly recommend both the brand (Mohawk) and Pat's Carpet Outlet. I will be buying more carpet from them in the future.

Showroom is great and sales staff is very pleasant and knowledgeable. They had appointments for installation only days away from our purchase. The installer arrived on time. He was pleasant and professional and completed the job quickly.

I AM IMPRESSED WITH THE PROFESSIONALISM OF THE PEOPLE AT PAT'S. I FOUND THEM TO OFFER A GOOD SELECTION OF CARPET OPTIONS FROM WHICH TO CHOOSE. THE QUALITY OF THE CARPET IS GOOD.

THEY CAME OUT ON TIME. I WAS VERY HAPPY WITH THEIR WORK. THE NAME SAYS IT ALL. THEY ARE RELIABLE. THE CARPET HAS BEEN GREAT. I HAVE HAD NO LIFTING OR SHREDDING AT ALL.

THE WORKERS MEASUREMENTS ON THE CARPET WERE ACCURATE AND CORRECT. THEY ALWAYS GO ABOVE AND BEYOND THEIR JOB DUTIES TO SATISFY THEIR CUSTOMERS. THEY LAID THE CARPET NEATLY AND SECURE. THE NEW CARPET MAKES THE ENTIRE HOUSE LOOK SPECTACULAR.