TLC Computer Solutions

Esteban was fast accurate and knew how to get the items back that I needed plus all my sound came back up....very good would hire again

Great service, fair price and constant follow-up . . . very pleased with John and his crew!

The customer service experience went very well, but unfortunately the thumb drive from which I wanted files retrieved was too defective for TLC to recover anything.

TLC assigned one of their computer technicians, "Esteban," who not only repaired the issues causing the freeze, but he also recovered the sentimental pictures my wife and I treasured. I would certainly recommend TLC's services to family and friends. AWESOME job TLC, and "Esteban" was great!

Excellent repairs and optimumazation of programs & files.

Seems somewhat better but I was not overwhelmed.

Work completed as promised. They honored original quote though they said it should have been higher due to the amount of my data.

Did all repairs in a timely manner at a resanable price.

Absolutely was a miracle!!! The hard drive was frozen solid. Would not move. The information on the drive was very important so the owner offered a non-traditional solution that had only worked once in his past. Miraculously, I got a call a week later that the drive was moving slowly. Another week later I got a call that the drive was recovered but the information was all jumbled. Then, when I requested that they make a copy of the jumbled info, when I went in to pick up the disk, I was informed when they transferred the files, they came out in perfect File order with correct names. Upon examination, not one file was lost! I highly recommend TLC Computer Solutions!

it went good they did what they said they would do.

John & Champagne fixed my computer twice. Earlier it turned to Spanish(which I don't speak)and they fixed it. Then Microsoft changed my Outlook page. I feel Microsoft should tell their customers in advance of doing it, but they are too high & mighty. Anyway TLC straightened me out on that and sped up my computer and did other helpful things for me to help me understand. They are a wonderful company and I would recommend them any day of the week.

I called that morning. They told me to bring it right in for scan and check. I did - the next day it was ready to pick up with the reassurance that it was safe and clean. No worries. If this should happen again they explained very simply (even I could understand how to follow the simple instructions) how to get rid of the pest!!!

I called that morning. They told me to bring it right in for scan and check. I did - the next day it was ready to pick up with the reassurance that it was safe and clean. No worries. If this should happen again they explained very simply (even I could understand how to follow the simple instructions) how to get rid of the pest!!!

he came to our house and took care of everything stated above. he always gives me really good service at a good price. he has been my "computer guy" for more than 15 years. I trust him completely.

I called in the morning and explained my experience with a so called cox agent that tried to tell me that my computer was hacked and my bank account was at risk. I am not a computer guru, so out of fear I called TLC. Bring it in as soon as you can so we can run a check and make sure all is secure and safe. They explained how to exit the program without harm to my files. There was no way I could exit when the India person was on the line. I felt they were very thorough. They explained everything to me in terminology that even I could understand. Always helpful, courteous, prompt and reasonable pricing.

Very well. Took longer than quoted but overall excellent service

I was having a problem with my computer and was unable to open programs. I called TLC and spoke to Estabon and then John who took remote access to my computer and was able to find the problem and get me back up and running. He explained what he was doing , answered all my questions. I would highly recommend TLC for any of your needs. I had a few questions after the repairs a few days later and they were very helpful.

My internal backup wasn't deleting the old information before writing the new information on the backup drive. Because I have a "Team Viewer" app on my computer they were able to fix the problem remotely by reconfiguring the backup drive to delete the old information as it was writing the new information on the drive without me having to bring my computer into their shop.

Extremely well. They fixed my tower within warranty time.

I often find that I don't know how to do something with my computer (I am 71 yrs old). So I call TLC and they either help by instructing me or by joining what is on my monitor and helping me from their office. There is usually no charge if it is fairly simple and quick. I find their prices reasonable if I have to bring the computer in to them to fix. John is a very warm owner and the technicians fix a lot with the computer being in my home. Every one has been responsive and respectful to me. As you can see I don't know anything about computers but I feel it is in good hands at TLC

The laptop is working better, they were extremely nice, and very fast !

My computer crashed. They attempted to recover data, but unfortunately the hard drive was completely fried. They were extremely nice and kept us updated on their progress. Even though the outcome was not what we had hoped, their customer service was tops. There was no charge since they were unable to recover the data.

Note: I went to the Aliante Location which is much closer to me than the Lake Mead location. I called them at about 1 pm. Main phone number gives you a choice of either the Aliante or Summerlin location. I was pleasantly surprised because Angie's List does not show the Aliante location and it was much closer to my house. Their phone was answered promptly and professionally. I explained that my 2.5 yo iPhone 5 screen had popped off, home button didn't work, etc. Esteban confirmed that they could repair this although I would need to bring the phone in to get a more complete diagnosis and repair estimate. Did so. Parking was plentiful as store is in a fairly large shopping center. Service was prompt and professional. Esteban thought that the battery likely expanded and popped the screen off. Made sense since I had that problem before on another phone. I left the phone with them and Esteban said he would call me back with a diagnosis and estimate. Esteban called back within an hour and a half. Confirmed the battery needed to be replaced. I gave the go-ahead. He called back an hour later and said the digitizer in the screen was damaged and although the battery was replaced, the screen swiping wouldn't work. Did I want to replace it at an additional cost? He quoted me a price on the phone. Included the Angie's discount, of course, since I had mentioned Angie's List when I first called the store! He said the phone would be ready at 4:30. I called back about 4:15 and the phone was ready. Picked up the phone. It works fine now. Price was exactly what he quoted. Very nice store and nice people as well. I know I could have gotten the parts and done the work myself to save money but I wasn't all that confident in my skills so I am glad I paid the extra to have TLC Computer Solutions do the work.

Let them know when we needed everything done, what we needed done and what not to touch. All went well .. on time, on budget. Highly recommend.

did what was promised, but never called to advise estimate and/or pickup. Work was fine.