One Hour Air Conditioning & Heating - Las Vegas

You have to talk through a middle man every time you call, and they don't reply messages accurately. They won't help you get reimbursement through your warranty company even though you pay them directly, in fact won't even fax a copy to a number you provide. The local office was rude. I eventually fired them and hired another company.

They were completely upfront with what they would do and did exactly as promised. I intend using them for my 2 rentals also. They don't try to sell you something you don't need which is rare.

The team that helped me with my A/C problems was very knowledgeable and provided me with all the options for my repairs. They also assisted me with finding a solution to a distribution of my air conditioning throughout the house. Would recommend this company to anyone who needs assistance.

The engineer that came out was polite, very good at what he did, he really helped me out of a jam.

I was told on the phone that if repairs to the a/c were needed the $89 service charge would be waived. After the repair person fixed my a/c (which was done fine), he told me he knew nothing about waiving fees so I was charged the repair and the service charge. I feel this is deceptive practices.

.

After initial contact on Sunday via home advisor i received a call within a half hour. We were told a technician would be coming but they could not give a time. Within 3 hours Tony came and assessed the ac problems. He explained the cost to repair and what he found on the inspection. Our ac was builder stock and over 18 years old so we knew it was due to be replaced so no surprises when he recommended replacement. He showed us the options for replacement of ac and furnace. He was informed and not pushy. We made our choice and Tony arranged a loaner room ac to be delivered for us to use until installation on Wednesday.

James was very professional. He diagnosed the problem, made phone calls to obtain the required part same day and had my a/c fixed that afternoon. I was very grateful.,

They want $90 to do a second opinion without an invoive They can't give a quote when I already know whats wrong And you have to have a physical invoice which is real problem if I don't live where the house is. Poor customer servicee high prices

Very knowledgeable.

service was done on a rental property and although they fixed my problem I had to reach out to them to find out what was done and how much it cost.

Would have rated them 5 stars across the board if nor fort the issue of dropping the ball on return visits, twice. Once they made the effort their workmanship was Top Notch, very Professional in all areas.

Professional/courteous/honest..... great experience!

They sure do know their business. Better service that I have had with several prior companies in the past.

Absolutely the fastest service!!!! Wonderful customer service ... the techs were very polite and no mess in the house.... they worked very hard to get our new A/C installed on the hottest day of the year!!! We can't say enough good things about the company and their workers!!! There is no other company for us!!!! Great job!!!

Fast service

Very professional yet personable staff and technicians who made the experience top notch. Thanks home advisor!

They are very professional and honest people . I trust them fully with my house ! Thank god I came across you guys !

fully explained process and was very professional

Great customer service. Excellent knowledge and explained so I had a clear understanding. Shaun E was the technician who fixed my upstairs A/C. Blowing but air not cold. It was the capacitor that he replaced. Offer several maintenance plans with 15% part discounts but I told Shaun maybe at a later date.

Do not use this company they have way too many departments and one hand does not know what the other is doing the experience was a complete nightmare