Jeff Cook

Since I have known you I have appreciated your quality workmanship but the sprinklers are a different issue: You complained about adjusting the sprinklers 4 times. The first 2 times was because Jody didn't know how to adjust them. I can't remember each time but one time I tried to tell you which ones needed adjustment, You ignored me and continued. The next time, I made you listen but I doubt you paid attention. I have timed the sprinklers and a full rotation is 2 minutes. That means that if a sprinkler needs adjustment, it is 5 or more minutes to watch entire rotations and adjust the sprinkler. The last time I told you which ones I had issues with. You finished in too short of a time (as long as it took me to eat dinner and I am a fast eater) and you claimed to have done all of them. I couldn't believe that but took your word for it. The sprinklers came on at 9PM Wednesday and on Thursday it was obvious the you did not correct the issues of the sprinklers hitting the rear fence and the sprinklers by the porch not doing a complete 180 degrees. That area is watered only if it rains since it is not covered by the sprinklers. Since you are a professional I assumed you could work without supervision. It never occurred to me to take the time to inspect your work since I don't really have the time and doubt you would want to stay another 20 minutes to 1/2 hour for me to watch the rotations. Actually since the fence was already wet, there was no way to check it. I paid you to install sprinklers and properly adjust all sprinklers which was not done. I feel you took advantage of me as a disabled person. I expect you to come back and adjust the sprinklers properly. If necessary I will inspect the rotations after you have finished. If you won't adjust the sprinklers properly I will hold you responsible for any damage to the fence and will file complaints with any governmental agency or private consumer complaints organization that handles these issues. In view of these unresolved issues, I am unable to allow you to do any more work for me.

Copy of letter sent via US Mail to Jeff on 8/27:
Since
I have known you I have appreciated you quality workmanship but  the sprinklers are a different issue:
          You complained about adjusting the sprinklers 4 times.  The first 2 times was because Jody didn't know how to adjust them.  I can't remember each time but one time I tried to tell you which  ones needed adjustment,  You ignored me and continued.  The next time, I made you listen but I doubt you paid attention.
         
I have timed the sprinklers and a full rotation is 2 minutes.  That means that if a sprinkler needs adjustment, it is 5 or more minutes to watch entire rotations and adjust the sprinkler.  The last time I told you which ones I had issues with.  You
finished in too short of a time (as long as it took me  to eat dinner and I  am a fast eater) and you claimed to have
done all of them.  I couldn't believe that but took your word for it.  The sprinklers came on at 9PM Wednesday and on Thursday it was obvious the you did not correct the issues of the sprinklers hitting the rear fence and the sprinklers by the porch not doing a complete 180 degrees. That area is watered only if it rains since it is not covered by the sprinklers.  Since you are a
professional I assumed you could work without supervision.  It never occurred to me to take the time to inspect your work since I don't really have the time and doubt you would  want to stay another 20 minutes to 1/2 hour for me to watch the rotations.  Actually
since the fence was already wet, there was no way to check it.  I paid you to install sprinklers and properly adjust all sprinklers which was not done.  I feel you took advantage of me as a disabled person.