AUDIO EXPRESS HOME

The remote start seemed to work fine at first. Then a few days later, the battery in the car (which was less than a year old) was completely dead. My husband and I took my dad's car back to Audio Express to say "Hey, was this installed incorrectly? Because it seems to have shorted out the car battery." The guys looked at it (supposedly) and told us over and over that the battery wouldn't hold a charge. Yeah, we KNEW that. We brought it to them because it was a perfectly good battery before they got under the hood. But they didn't seem to want to listen to the fact that we were suggesting they may have made an error. They basically said "NOT OUR PROBLEM" and sent us on our way. We had to go to Sears and get an all new battery since that one was fried. Figured it's all water under the bridge as long as everything seemed to work okay from then on. It has been fine, until the other day.... The car would start with the remote start and then die when the key was put in the ignition! My dad ended up having to get his car TOWED to audio express. Guess what? They told him 'NOT OUR PROBLEM" and sent him away. He took it to the mechanic today. Not sure what the problem is, but the lack of concern from audio express really disappoints me. Especially since it was supposed to be a nice gift for my dad (who is in his mid-70s) but all it has been is a pain. Will not go back to them for anything, ever again.

I took my Buick Park Avenue in for a simple car stereo replacement after my GM CD player quit. They replaced the stereo and I went home, which is 30 miles out of town. The next day my car was completely dead and the battery completely drained. I could not take it back to them so I called my local mechanic, got the car jumped and into his shop. He diagnosed the electrical problem and removed the 2 fuses (under the back seat) that went to the car audio so I could at least drive the car until I could take it into town. This cost $75.00. I went back to Audio Express, they had their techs look at it and told me it was a faulty fuse box. They replaced the 2 fuses so their stereo worked and sent me home - another 60 mile round trip. The next morning, the car was dead again, the battery completely drained. I got another jump start, went back to my mechanic. My mechanic checked it again, traced the dead short right back to the new radio/cd player. I put a charger on the car, drove back into Albuquerque. After a lot of denial on the part of the manager, after blaming the age of my car, the fuse box again and my mechanic, they had their senior tech check it out. they discovered that my factory installed pre-amp was blown, creating a dead short. Imagine that! Of course, their techs did not short out the pre-amp during the initial installation! At first they wanted to keep the car overnight. I explained I was a disabled senior and could not walk 30 miles home. There is no bus and 30 miles is an expensive taxi ride. They refused to take me home. Then they decided to remove the blown pre-amp and rewire my speakers directly into their radio-cd player and charge me $175.00 for this! I told them to remove the 2 fuses again so I could drive home and that after I filed a report with the Better Business Bureau I would see them at Small Claims Court. The price was lowered to $65.00 for the rewire and I had to pay them to fix their mistake. Their tech shorted out the pre-amp the first time into the shop and they lied, blamed and refused to make it right. It cost me $100 for the actual radio/cd player, $114.00 for the original $1.00 install they advertise, $75 to my mechanic and $65 for them to fix their mistake. They also tossed my GM 5 prong wiring harness and used a 3 prong, which disconnected the audio controls on my steering wheel. I suggest going elsewhere.