ATLAS PUMPING

Extremely professional. Made suggestion to power wash after pumping to make it very clean. Able to keep truck on the street even though septic tank was 110 feet away.

I made an appointment with Atlas Pumping to have my septic tank pumped. The office was polite and I was able to make an appointment for service that met my schedule. The service men showed up on time and immediately went to work, answering my questions and pointing out relevant things along the way. The work was performed efficiently and professionally. I was happy with the price and the transaction was completed onsite with a credit card. I would not hesitate to contact Atlas Pumping for the provision of this service in the future.

Smooth, employee arrived on time and truck had capacity and numerous hoses for easy access. Employee was efficient and polite.

Entire process from quote to completion went very well. They were professional and did a great job of cleaning up the site at completion.

More than the pumping alone, I really needed to understand my existing system. I called Atlas after hours and they talked with me for about a half hour answering the many questions I had. They were very professional and knowledgeable over the phone and I was able to schedule service for the next day. George called me an hour before the scheduled time to let me know he could meet me at the house earlier, which was great for me. George was very professional in person. He was able to quickly determine what kind of system I had and he took a great deal of time to make sure I understood the many components of the system. He made quick work of the pumping/filter cleaning and identified areas which needed preventative maintenance. His attentiveness and detailed explanation of his assessment gave me confidence and trust in Atlas. I highly recommend Atlas and George.

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There have been 3 times (2005, fall of 2013, spring of 2014) where Atlas failed on their septic installations & repairs at our home.  This review is for the first 2 times.We bought the home in 2005 and during the septic system transfer process I discovered the system was not to code due to a previous owner building a casita (in-laws quarters) on the property and tying into the existing septic system.  The tank was under-sized for 2 homes. Atlas was a well known name and contracted to provide a solution.  The solution was to install a 2nd piggyback tank along side of the original tank and tie both into a common drain field.  The work was completed as planned in the fall of 2005.  Flash-forward to Oct 2013 - our property was for sale and under contract to a well qualified buyer.  Septic system inspection & pump-out needed to be done.  Atlas performed the work and it failed inspection - both tanks had tree roots in them and the original tank's concrete was crumbling at the rear inspection lid.  The solution was to remove the original tank which had failed and move the piggy back tank over into it's place.  The piggy back tank was large enough by code for the whole system.  Atlas performed the tank swap.  During the work we discovered that the tree root issues in both tanks were caused by poor workmanship by Atlas in 2005.  Inlet pipes into the piggy back tank had not been sealed nor plugged properly allowing roots to grow into the tank.  The NMED code is clear that all tank inlets & outlets must be watertight.  When the casita was disconnected from the original tank in 2005 and re-routed to the piggyback tank that 4" abandoned sewer line to the original tank was never capped off.  This uncapped 4" line was in essence a "large straw" right into the original tank and was now packed solid with tree roots.  Repairs were completed, permits had been filed & the NMED State inspector, Ann, was present and signed off on the final inspection.  Unfortunately for us the buyers were spooked by the tree root issues at the inspection and backed out of the deal before we unearthed the tanks and found the true root cause (pun intended).  I contacted the owner JR to negotiate a reduced price due to the issues resulting from their poor workmanship in 2005.  The conversation was professional.  He talked at length about how he was trying to improve the business's reputation since buying it from his father-in-law 2006.   Summary of the conversation outcome was he could afford a $400 price break, if I wanted more I could sue the previous owner and he would put a lien on the property if I didn't pay.  I had contacted a lawyer and found out small claims court was backed up 12-18 months.  The business is incorporated so I would go after the business not the previous owner.  We were moving out of state and was pretty much left with accept the $400 (off a $3000 bill) or nothing.  I paid the bill not wanting a lien on the property while trying to sell it.  Think the story ends here?  Not quite?see the next review.