Albuquerque Plumbing Heating & Cooling

Ken then told me that it would be several days before the part was available for installation. A severe cold front was predicted for our area, so he brought up several space heaters to sustain me till the part arrived. When it did arrive he called and returned with the needed part and retrieved the space heaters. I felt that it was a generous offer and genuinely needed the heaters. All transactions were done efficiently, cheerfully and dispatched on the exact date and time as proposed. I have used these people before, and was so pleased, I knew I would use their service again. I would highly recommend Alb. Plumbing and Heating any time.

I'm new to the area and signed up for an Angie's list Big Deal to have my gas furnace checked before heating season. No problem in scheduling the appointment for service, but they did not show up as scheduled and when I called admitted they had lost the appointment. We rescheduled for several days later, and they then had to reschedule again. When they did show up, they showed up early (while I was in the shower, getting cleaned up to meet them). The checkup was pretty straightforward. The person who did the work was professional but not very talkative. I learned more about my furnace from another company I'd called to do fall maintenance on my swamp cooler (the Big Deal was for either furnace or cooler, and I had chosen the furnace). Based on this, and the punctuality difficulties with Albuquerque Plumbing, Heating & Cooling, I'll be having the other firm do future checkups on both systems. However, I would consider Albuquerque Plumbing, Heating & Cooling again if the other firm were not available.

This was a bad experience from the start. Our old faucet broke two nights before our vacation. So I called this company, explained I was an Angie's list customer and that I needed a new faucet installed. I wanted to schedule an appointment for the day after we returned from our trip and asked about the coupon. The lady on the phone informed me that all I needed to do, was to purchase the coupon sometime before the visit and call and give them the coupon number. Two days before the appointment, while on vacation, I purchased the coupon and called the company. I was told that I could not use the coupon. After a discussion, the lady on the phone contacted her supervisor, returned my call and said that she would send me a plumber who would perform the services for the coupon prices. The plumber who came to our house looked under the sink and noted that we had a hot water circulating system. He told us that he could not install the faucet and that we would have to schedule another plumber to come back with the appropriate equipment. We asked him if he could do this, and he said that it would cost us more that the $85 coupon price as he need a part to connect the 1/2 inch pipe on the circulator to the 3/4 inch pipe on the sink. So he left to go and pick up this part. He said he was going to the plumbing supply house, but instead of going straight there, he told my husband that he went to Home Depot (with no results) and then to the supply store. We did not agree for him to go to Home Depot just the plumbing supply store. Of course we were charged for all of his time while he was out shopping for this part. He finally got the part and installed the faucet it, but it wiggled when we used it. My husband asked the plumber about this situation. He told my husband that we would have to live with these results. The bill that he originally presented to my husband was overcharged by approximately $30 due to an adding error. My husband caught it and made him recalculate the bill. They charged us for three hours to install a faucet....THREE HOURS. Then the plumber left and took faucet box including the warranty information. I called the company and they sent a supervisor to look at the house. The supervisor tightened the faucet so it does not move, but he promised that he would send me the warranty information in the mail the next day. It has now been more than 2 weeks and I still have not received this information. This company says one thing and then does not follow through. I am very disappointed. I would look at other plumbing companies.

We called this company because our kitchen/laundry room drain was clogged. We had been advised by a different company that we would need to spend a lot of money to get the drain cleared, that the pipes would have to be camera'd and possibly replaced. However, the plumber sent by this company located the clog quickly, cleared it out quickly, and kept me informed about what he was doing and why the entire time. One hour and less than $90 later, our drain was working again. Thank you!

Awesome, the owner did exactly what he listed on the quote. The owner scheduled an appointment & was on-time. The estimate provided was exactly the price we paid. The owner informed us that he had a previous appointment that day; therefore he scheduled the job the the next day and worked until late in the evening to complete. I would highly recommend Albuquerque Plumbing.

When I shop for Angie's List Coupons, I am shopping for companies/ people that I will need for future repairs. This guy was great and really shined for his company. I would definitely use him again. He wore shoe covers into the house, which was so considerate. He helped me with my water softener, and he responded to my inquiry about future water heating options.

Scheduling was painless. The tech called me ahead of time and explained he might be a little late because he needed to wait for some help with a ladder due to a back injury. After I offered to help with the ladder he arrived on time and finished the work quickly. The tech told me I didn't need a new pad so I didn't have to spend as much as I thought.

They were very efficient, got the job done in record time, and came back when they had realized the gas was shut off.

Before contacting this company I called another which was supposed to give me an estimate on Friday evening, they never called that night or days after! I called Albuquerque Plumbing Heating & Cooling and they was right on it immediately to have my new water heater installed. It was pricey, but the work was done on a weekend so that part I can understand. I will without a doubt use this this company again. I like this company because they are a company of action to please the customer!!!

From initial contact until completing the job was less than one week. Service was provided on time as requested. No problems at all.

My water heater seemed to be acting up so I redeemed an Angie's List coupon for a free water heater drain and inspection. The tech, Ray, arrived at the scheduled time and drained the water heater the best he could. We have extremely hard water in our area, and my water softener had failed a year ago, so I wasn't at all surprised at the calcium buildup. But it was worse than I had anticipated and I knew it was the end of the line for my water softener. Ray spent two hours at my house mainly reviewing the exhaust vent that was out of code, showing me that the source of the water on the floor around the water heater was a busted PVC drain pipe, and the gas inlet valve was rusted and also out of code. Basically it was a mess. Within a week, Ray arrived with a brand new commercial grade water heater. He brought along another tech to get the job done faster. The new water heater was installed, the exhaust vent opening brought up to code, the gas inlet valve replaced and the PVC drain pipe not only replaced with copper, but it was also brought up to code. I found that the previous owner just drained right into the crawl space, so Ray had to run a new line out from under the crawl space to the the side of my house. The job was completed fast and they picked up after themselves, which unfortunately is a rarity these days. Ray was professional, punctual, took the time to explain things to me and bagged up his trash - he has earned my trust. I was even more impressed that I received a follow up call a few days later from the office to make sure there were no issues with the installation or the tech. I would not hesitate to use the company again.

First time with this company, experience started off well with a pleasant and efficient person who manned the phones and set up appointments, technical person called ahead as I had been told they would, arrived on time, was very professional, pleasant and knowledgeable, set things up within a reasonable time. I was pleased with the whole operation.

Ray of Albuquerque Plumbing, Heating & Cooling did a meticulous inspection and cleaning of our furnace and tested for carbon monoxide. He stressed the importance of having a carbon monoxide detector and even offered to change the batteries in ours. He was very professional and nice and I will definitely call them for service next year.

Excellent. All services were performed to satisfaction and above and beyond our expectations. Areas of work were left in clean condition or cleaner than before the sevices were performed. Thorough information regarding status of the systems was provided as well as recommendations for future maintenance. I would highly recommend this company to anyone.

Everything went well. This was a good deal and they did a great job.

I called them because my air conditioning was working intermitently. For the second time this summer, it had stopped working. I called on Tuesday and was able to get an appointment for Wednesday. The technician arrived early - in fact, I almost missed him because I ran an errand and got back right at the appointment time. He was about to leave for his next appointment when I stopped him. He was very knowledgeable and professional. He did the job quickly. He determined the unit was low on freon but didn't see any other issues. He recharged it and it seemed to be cooling normally. He also performed my fall maintenance quickly and efficiently. He was able to tell the age of my air conditioning unit by the serial number, and it was much older than I expected. I had only owned the house for a year.

Last Spring we had another company come out and check boiler they said we need a whole new system. We waited till fall to replace system and found a new thormocupling was all that was needed.

The office staff were extremely courteous and offered me a variety of appointments to meet my scheduling requirements. The plumber was great and extremely knowledgable. He did not make a mess (which is great). I am happy to recommend them to all who are looking on angies list for a stellar plumbing company.

Albuquerque Plumbing, Heating & Cooling was an excellent choice for what we needed. We wanted to replace a broken kitchen faucet with one we had already purchased. After looking at the existing installation, I knew I would not be able to complete the project without professional help. I has used Albuquerque Plumbing once before to check out our gas fireplace shortly after moving in so I called them again. Their customer service person was very helpful and set up our appointment for the following week. The Technican contacted us the day before the appointment to discuss the work in more detail. He arrived on time, was friendly and professional. the work was done quickly and the area was left extremely clean. I found that my assessment of the installation process was correct, I wouldn't have been able to handle it by myself. I strongly RECOMMEND this company.

Got here early. My husband states that he is very professional, thorough and efficient. he checked all the pipes and the video.

He did the water heater flush. It was a comedy of errors. He mis-connected the hose that drains the tank, and flooded our utility room. He used the 2 towels that I provided to clean it up, instead of bringing in any equipment he might have in his truck. He inspected a few other things, then came back. I asked if he was going to do the flush then, and he said he already had—but he had not. I called and asked to speak with a manager, and was given the runaround until I mentioned I’d be reviewing them. Then the supervisor was available to speak with me. He asked to come to my home to rectify the situation, but I said that I didn’t want anyone from their company to work on my home, based on the poor experience with the 2 employees that they had sent out. He said that if he refunded my money, I wouldn’t be allowed to comment on Angie’s List, but I want others to know about this experience.

This company came on time. I showed him what to do and he got right to work. He answered my questions and was very pleasant. He showed me the problem with the garbage disposal and told me it would be better if I just bought a new one and that he would come back on Monday to install it. So that it what I did. He came at the time he said he would come and installed it. I am very happy with their service and would definitely hire them again.

The workman was professional, polite, and punctual. He explained what he was doing and why, and was happy to answer all questions. Most important to me, he was respectful of my home and was sure to clean up after himself. I would not hesitate to use this company again.

They installed new water heater since the old one was so full of sediment it could not be flushed.

I wouldn't use them again for that reason