Albuquerque Plumbing Heating & Cooling

After recent installation of a wireless thermostat (in an attempt to better balance temperature differences) by another contractor, heating was intermittent and then stopped. That contractor did not show three times and stopped returning calls. Called Albuquerque Plumbing, Heating, and Cooling and was able to have a technician arrive in a couple of hours. He jumpered the heater to start heating the retail space and to verify that the heater was operating correctly. The technician then spent time understanding and verifying the routing of the ventilation system to determine best possible airflow and location of a thermostat. He checked that the wireless thermostat was indeed not working in its current location and then tested it on the roof close to the receiver located on the furnace. The wireless thermostat did work on the roof, so he commenced trying to find a location in the retail space where the wireless thermostat would work. He was not able to get it to work inside the building and summised that the roof was likely metal and blocking the signal from the thermostat to the receiver unit. He then rewired the previous thermostat, programmed it for power savings when the store was closed, and explained the work that he had done. We really appreciate the understanding and response of Albuquerque Plumbing, Heating, and Cooling to fix our heating within a few hours.

Excellent service and professionalism! I have used them twice and will definitely use them again!! Gabe was great!

They arrived on time and removed the existing 75 gal hot water heater and the copper plumbing associated with the old hot water recirculation pump. Then they installed the 50 gallon heater I supplied along with a new pump and associated copper plumbing. It took about 4 hours which is what they had suggested it would take. The original quote included the hot water heater but since I could get a better deal on that I supplied it and paid the amount above for the pump and work.

Placed urgent call with water overflow at a rental property. Reception was pleasant and thorough - set up an immediate appointment. Service was performed professionally - problem solved.

It went great. The technician Ray was awesome. He drained, winterized and put on my cover on the cooler. Then he went under my house as the furnace is in the crawl space to tune it up and put on a new filter. When he emerged I found out the last people I hired had never put on a filter-so I went without one all last winter. And he told me it was very difficult to do much to tune up my furnace as it is ancient (this I know). He was concerned for my family's safety and made sure I had a carbon monoxide detector...

Jason called at 7:59 for a scheduled appointment at 8:00. Came shortly after. We went under the house to look at the floor furnace. Jason found the problem fast and fixed it. He then put in a thermostat and whithin 1/2 hour the entire furnace was working. He knew what he was doing. Will call ABQ Plumbing and Heating next time. I highly recommend them.

Mr. Day arrived on time and worked steadily until the job was completed. We then asked him to see if he could make the toilet function properly and he fixed that in short order. It has worked properly ever since.

Excellent . Best services we had thus far with plumbing.

From the first time they came by it was excellent service. They were very business like and friendly. The first time was two gentlemen and they checked all the plumbing in the house, flushed the water heater, wintered the swamp cooler, cleaned and serviced the furance. The second time just Ray came out and replaced the downstairs toliet and capped off the gas line upstairs. Ray explained everything he did. Let us know the condition of our water heater, furnace, swamp cooler, water softener and general plumbing. We had just bought the house and had never had either a swamp cooler and water softener. It was all fully explained to us. We were so happy with the service that we signed up for their service contract right then and there. They went above and beyond in custumer service. As a matter of fact, I am calling them today to come do additional work. Installing another new toilet. Then later in the spring will have them back to install a new sink and garbage disposal. When it comes time to have a new furnace put in we will definitely go through this company.

The technician arrived promptly during the time window promised. He easily replaced the valve. He could not fix the leaking faucet as he could not physically remove the cartridge from the faucet. He agreed to see his next customer and come back while I bought a new one, and did not charge extra for the double travel. The installation went flawlessly.

Everything went well, and I am happy with the work.

The news I received was not good, but the work they did was just fine. It turns out I will be needing a new A/C unit next spring.

Began with an emergency call on a Sunday due to no heat. Responded within an hour. Did brief repair to save on over time and returned on Monday. Ordered parts and re installed new thermostat. Heat is running and feel like the 1.5 year old issues with "new heater installed less than 2 years ago by another company is working well. Installed new Hot water heater in studio - was helpful about cost and installation.

Provider arrived, neat, prompt, professional. Did a few things to the furnace, including adjustment since it seemed to put out cold air for a while at the end of a cycle, cleaned the burner. Measured CO. He communicated to me what he had done. I had already changed the filter. He was done in about 20 minutes. I had called several places for estimates and was surprised at the wide range ($90-$160) and couldn't exactly find out what each one did, so I can't compare what was done to what someone else would have done. I have also never had a furnace serviced, only repaired. This annual service is now being advertised by Angie's for $50. He said the furnace was working fine and it is fairly new. However, the front door was duct taped to the furnace, which I thought was unsafe, and I asked him if he could do anything to fix that, which he did, but I thought that should have been attended to without my asking.

Craig arrived as scheduled, and dislodged some debris at the far end of the line bordering on the septic tank. Our sink, and all drains have been running smoothly ever since. Craig suggested we put an additive in the drains once a month but said he didn't have any with him and it was on back order. He told us he would deliver the additive when it arrived. After a few weeks, I thought he had forgotten. However, yesterday he called, said the additive finally arrived, and he would be over in a few minutes to deliver it. Fifteen minutes later he was here - just as we were struggling to move a couch out the back door. He rushed over to help and honestly we couldn't have moved that darn couch without him! Not only is he a professional, courteous plumber who did a great job and cleaned up beautifully after a messy job under the sink, he returned as promised and volunteered to help two old geezers move a piece of furniture! Craig is wonderful! We will always use Albuquerque Plumbing because of Craig.

Bought a deal through Angie's List for a water heater inspection and flush. The water heater is 17 years old and hasn't been flushed in a while, so I figured it was a good deal for $49. The office staff was great and very professional in setting up the appointment. The tech came out and performed the services on time and in a professional manner. My only drawback was that after about 30 minutes of flushing the water heater it still wasn't running clear. I understand that there was probably a lot of sediment and I know the tech couldn't stay all day to flush it, but I just figured it might run clean. He did provide the quote on a water heater replacement. The water heater does seem to be working better. Overall I would give the service a 95 out of 100. I'll definitely call them them next time for my plumbing needs!

The best customer service I have received in years. Responsive, prompt, courtesy, helpful, efficient and an overall wealth of knowledge in their trade. All I can say is this company "Goes Above & Beyond" for their customers!!!!!

Contacting and scheduling annual system check-up was easy. Plumber arrived on-time and checked all of the relevant systems. He offered several tips on how to keep the equipment in tip-top shape, and even some quick fixes that would avoid calling a HVAC professional. I plan on using this company again each year.

They did a good job, could've been better on the sauddering. He was pleasant and friendly and cheaper than anyone else. I would recommend.

He really cared that we knew how to live safely in our homes, gave us his cell number in case of an emergency, and gave my neighbor the same deal I had thru Groupon in addition to splitting the trip fee. Thorough, clean, prompt, personable southern gentleman...he could teach others about customer service.

Original installation seemed fine but didn't work properly, even after the plummer returned several times. Finally, I got frustrated and hired Albuquerque Plumbing, Heating & Cooling. First visit diagnosed the problem - and it was fixed the second visit (there wasn't enough time to uninstall it then reinstall it during the first visit). first rate service from Albuquerque Plumbing, Heating & Cooling - thanks to Angie's list for help finding a quality business at a fair price.

He answered all of my questions thoroughly about the water heater, and also changed a 3/4 hose bib and1/4 turn cooler valve while he was here. He charged an extremely reasonable rate for changing those out since it wasn't part of the original coupon. Very professional, honest and friendly. Thankful we found this company. We will be using ABQ Plumbing, Heating and Cooling again in the future.

I called for a leaking pressure relief valve on a six-year old water heater. Service team of two showed up the next day in case the heater needed to be replaced. Fortunately, it did not and the valve was quickly replaced with high quality work and attention to detail. Whilst doing the work, the crew also spotted a black pipe nipple installed on the inlet side of the heater and explored condition as this is a poor practice. I'm savvy to being worked by unscrupulous tradesmen who "find" a problem to make more money. These guys were the real deal and I could see for myself the concerns they had with this component. The black pipe had been severely compromised and was near failure due to corrosion and buildup. The crew did the replacement of that component as well and showed me the removal piece. I am very fortunate the pipe did not burst or seize up with all the buildup inside. Regarding my overall experience: All work was done quickly with great skill. Interactions from the first call to the final owner inspection and run-down were professional and clear. I was kept informed throughout the process and given options to choose from to resolve my issues. I am very pleased with all aspects of the work performed and highly recommend Albuquerque Plumbing, Heating & Cooling.

This company has provided plumbing services for me before and until this service, I had mixed feelings about the company. Sometimes I felt that the Owner, Matt and his staff would go above and beyond to meet the needs of the customer and at other times I felt that the quality of work performed was suspect and often needed extensive follow up. With this particular service call, the Plumber actually told me that the Angie's list coupon that accompanied the furnace start up had not been as successful as ABQ Plumbing had hoped because "no one was buying additional services". He then completed the work in 2.5 less hours than the time quoted (1.5 verses 4.0). I had taken off of work on this day given that I was told that the work would take four hours to complete so I was disappointed in the discrepancy. Additionally, having had all of the above work performed on my house on an annual basis,,I felt that the plumber rushed through the services and did the least amount of work possible to complete the tasks. He did however have enough time to find about 5-7 additional plumbing "repairs" that needed attention to include issues with my swamp coolers, hot water heater, furnace and plumbing systems. I was very disappointed as the entire coupon service seemed to be a gimmick to just try to hit me with more plumbing repairs. I was upset with this service call and called to talk with Matt the owner of this company. I was told he was not in. I left a message asking for him to call me back and to date he has never called back.

I was extremely impressed on their professionalism and honesty. I have a lot of confidence in what they can do. The guy they sent in was meticulous. I would have no issues with using them again.