Alpine Heating and Cooling

Very well except for a few install issues common to older homes. There was a small gas leak in the furnace install that was taken care of immediately.

Troy arrived to tune up my air conditioner for the summer. He very efficiently completed the tune-up. He suspected a leak as my refrigerant was down about a pound. He added refrigerant at no cost and stated that he felt nothing else should be done right now. Rather he wanted to wait and reassess it in another six months. I thought he was pretty straightforward, and that's what you want when interacting with a service technician. All went well. I was very happy with this service.

We have used Alpine for many years and they have consistently been very responsive.

The estimate and consultation was free. They were expensive. I only had one call with them. I would consider using them in the future.

No show, They did not keep appointments on two dates,

All work that Alpine Refrigeration does we can rate it 5 star.

They are good. They are excellent. I already have recommended them. The workers are fine. They do the job.

Very professional group to work with. Explained our different options clearly and answered all questions. Work was done exceptionally well. Team worked efficiently and kept areas very clean. Their office manager is assisting us with processing all the energy rebates.

Installed a new water heater. This was not for me, but for my father in law. They did charge extra for work others were charging for and the installers were excellent!

It went well. Answered all questions satisfactory. Technicians arrived on time. Job done efficiently and timely. Very happy with the whole experience.

We emailed and called for a service and the company came out the very next morning -right on time. The man diagnosed the simple reason and fixed it quickly. He was in and out within one hour and we were only charged the "minimum" service call fee, which was fair and reasonable. We were very happy not to have been taken advantage of. We saved their phone number for possible future work.

My experience with Alpine went extremely well, The workers were professional and worked very quickly. They caused no mess in the house and offered a very cheap price for the work that was done.

Extremely well - a few problems along the way, but they were handled professionally and responsibly and the end result was fantastic.

The owner, Arthur Staloff arrived at my home as scheduled He listened, inspected the then current HVAC units. He discussed my home and what the best choices of equipment would be. He knew more about its construction then I did. Arthur showed me a choice or two different Lennox units and promised that both were of equal quality in terms of cooling and heating . It was my decision if I wanted one that could be controlled via my cell phone. The prices quoted were competitive and included more value that the other vendors we bid (ie 2 years labor vs. 1, the offered HVAC units, etc). The technicians and office staff were professional and a pleasure to work with. The techs were patient as they explained how the units work. I was told when to change the air filter and shown how. I was also shown h.ow the thermostat works. The reas worked in were left clean. The office staff at Alpine filed the permits as well as all the rebates and were great at communicating with me. Most certainly, I would recommend Alpine to anyone needing HVAC work.

It went horrible. They gave us a quote for the work and then when they came to do the work charged us an additional $500 for some additional piping and a water pump that was needed. When things were still not working, they told us we needed a water tank. We switched that out and when we were still having a problem, they tell us that they assumed that was the size water tank we needed but after they researched it (after the work was done) they saw we needed a larger tank. When things still didn't work we called again and they made empty promises to call us back, but bottom line they ended up being non-responsive and we still have the same problem we called them in for initially. I'm beyond disappointed especially since they had such rave reviews and this was my first company to use from Angie's list. It's taken me a while to write this review, but I want to warn everyone, DO NOT USE THIS COMPANY. We ended up spending way more than originally quoted and the ISSUE IS STILL NOT FIXED.

The tech was great. He was only here for the air conditioner(cost of this is a guess). We mentioned that we knew that the furnace filter needed to be changed as we had not done it in 2 yrs(usually we buy it directly from their store). He had 1 on his truck. He installed it for us also & saved us the trip to the store. Price of this filter not included in cost of service. We had our furnace & air conditioner installed by Alpine 15 yrs ago. & have always been pleased with the service we receive from them whenever we have a problem which thankfully is rare.

I originally heard about this company from an estate sale client of mine in highland park . Initially when we were staging the basement with the thousands of items the quality of the boiler installation caught my eye.here I have a previous HVAC background . I asked the owner to do the work and they said Alpine out of South River . I had no real interest in getting a boiler at that time because I have a furnace at my house . Then another state so that I conducted in Highland Park New Jersey after the sale is done I decided to make the offer on the house to the existing owners . The house had a 60-year-old boiler and I was not interested in keeping the oil system .

They communicated well. The technician took the time to troubleshoot, check and adjust the flame of the furnace since it was acting up. This reduced our heating bill. The technician also took the time to explain and I never felt he was rushing compared to other technicians from other companies.

Called several plumbers to get a price on a new gas water heater and Alpine gave us the best price, plus they had great reviews on Angies List. Called Robin on Tuesday 12/8/2015 and they had an opening the next day on 12/9/15. The plumber showed up exactly when he said he would be at the house. Removed the old tank and installed the new tank in record time. Spent as much time as I needed to go over instructions on how to operate the new tank. When they were finished and the old tank was removed from the basement, the basement was cleaner than when they began work. I would highly recommend Alphine for any plumbing needs. Very professional and polite.Will use them in the future for any plumbing needs. It's nice to get work performed by people who enjoy there job and don't try to rip you off. Thanks Alpine for a job well done.

I called when our water heater needed replacing. The owner is familiar with our community so he knew what type of equipment was needed. He quoted a fair price and said his workers would be there the next day. They were on time, efficient and professional. I used Alpine in 2010 at my previous residence. They were my third quote and came in several thousand less than my other two quotes and for a much upgraded HVAC system. I was so pleased I referred to 2 other friends who had their systems replaced as well. Very pleased. Will definitely use them again.

Two guys came on time as scheduled and installed a new water heater in one hour and took away the old one.

I have been using Alpine for over 17 years! I would NEVER EVER use a different company! Why mess with perfection! They installed my heating and air system over 17 years ago and have been back for a ton of stuff since. Anytime I call they always come within a reasonable time frame. The lovely woman that answers the phone is always so pleasant, nice and accommodating. The techs are amazing!! I always get the same ones! That goes to show you how long the employees stay with the company! They are so prompt, polite, helpful and very very patient! They always explain exactly what they are doing and what information I need. I highly recommend this company if you want perfect service and pricing!! Thanks Alpine!! :)

service met expectations and technician took the time to explain

The process was seamless, starting with the free estimate as well as the installation. The owner Arthur and his staff answered all of my questions which allowed me to weigh my options and make the best choice. I chose Alpine because of their reputation and knowledge, they did not disappoint me. The installation took two days and it was completed timely by Ken and Troy in a very professional and friendly manner. My installation was not a simple replacement and it did require a few modifications. Troy and Ken completed all of the modifications which were done very neatly. They tested the equipment and explained the different features to me, making it so easy to use the system and its features. Alpine exceeded my expectations and did it at a very reasonable price. I would like to add that I did receive three estimates prior to choosing Alpine.

I contacted Alpine for replacing my water heater in Feb 2015. We have a service contract (preventive basic for the furnace) with them. I contacted Robin from Alpine and she quickly emailed me the information for two water heaters with their installation cost. I decided to go with the 50 Gallon Standard Hot Water Heater (.58 efficiency). The service guys were very prompt and came immediately and replaced the water heater. Excellent experience and I definitely recommend them !