Renewal by Andersen of New Jersey - New York Metro

The work was done in 2 days! And most all the work was done from the outside of the house which was a relief because we have custom interior moldings around the windows. The service was excellent (including wearing "booties" when walking on wall-to-wall cream-colored carpeting) and we've had many compliments on the look of our windows including one by a friend of ours who is a home builder! Without a doubt, if we had not had the replacement windows installed, we would have had broken panes of glass (single pane, 35 year old wooden windows) during Hurricane Sandy. And getting rid of our old, dirty, leaky storm windows was a blessing. This winter, our home has seemed warmer and less drafty all around. I am planning on using Renewal by Anderson again to replace a couple of exterior doors on our home in the next few months.

The project started in about October or November. It's been lousy service. Nothing has worked out. The windows they recommended failed immediately. One of them broke, which they say is a fluke. If you don't call them and bug them, they don't follow up. They was clean up they were supposed to do after the window broke and it took them awhile to come clean it up. We had to keep calling them. They're not reliable, timely and they don't follow up.

- After much trouble was finally able to get an appointment. Really a problem. Even after scheduling the appointment, they called back and confirmed for a different time and were not flexible about changing it back. - Cost was prohibitive. 7 total windows -- if I signed that day $9,000. If I waited, over $10,000. We're talking about 3 small sliders, 1 small picture, one large picture and 2 cranks. - Included the cost of termite inspection, that isn't by law required, but they said it was. (Note Pella does tell you about the requirement, but performs it free.) + I had signed initially and they accepted the rescission agreement (to cancel) with no problems.

Very satisfied overall.

Everything was done perfectly.

Renewal by Anderson of Central NJ replaced all the windows in my home. While the cost was very high, the windows are really nice and the transferrable warranty adds to the value of our home. I knew when we had our in home demo that I wanted the windows. It was just a matter of getting to the right number.... If you're not already sold on the windows, I could see how the demo could be intimidating since they require your decision right then and there to lock in the price. It's a big commitment, but if you have the money to do it, DO IT. The installation went well and they completed all the windows in 1 day. We have narrow (squat) windows across the front of the house and very large windows across the back of the house. The only complaint I have about the install is that the workers gouged the window frame on one of the large windows in the back. It is eye level and sticks out like a sore thumb. Otherwise, everything was done perfectly. The only compalint I have about the windows themselves are that we purchased the largest windown they make for the back of the house. Because they are so large and heavy, the fold down option for cleaning really isn't practical and it is just easier to clean the windows from the outside. Also, sometimes (on one of the large windows) when you close it, the lock won't line up to secure and (again) I think because the window is so large and heavy.... We have the warranty so I'm not worried about it. If it is a problem, I will call them to come and fix it. Overall, it was a good experience and I would do it all over again.

A sales representative (Kurt)arrived first to discuss my needs and the companies solution and to imform me of the process. There was no pressure to buy any particular product but left the decision to me. Another professional arrived to take exact measurements of my window openings. The windows would be manufactured to these specific measurements. Next, the schedular informed me of the exact installation date, which I was able to select. The installation team arrived right on schedule and worked all day to correctly install and finish off the trim and moldings. Everything was cleaned up after the job was completed

They did a phenomenal job. We thought that the cost was fair.

I called this company despite the recent reviews because of a personal referral. Unfortunately, I couldn't even schedule an appointment. After providing all the of necessary information, we discussed times. They would prefer BOTH owners of the home be there fore the 90 minutes presentation, etc. With two working parents and three very active children, schedules do not permit both of us to be home unless its 10pm at night. I stated if that was a deal breaker to get an estimate, fine and I would call someone else. I was told no, its preferable but that it was ok. The next question was when during the day was I available. When I repeated that I work during the day only evening were available, I was told "I am sorry, but we reserve weekends and weeknights for those appointments where both owners can be available, is there a day off you can be available" Seriously? I don't need to work to get a fee quote. The product is outstanding and is 50% sold before the sales person gets in the door. Extremely disappointing experience.

Dont waste your time or thier time especially your

They make the best windows. Overall, I rate them highly. I would use them again in the future.

We called Renewal by Anderson for an estimate to replace all 23 double hung windows in our 1920’s home. The salesman arrived promptly at the appointment time of 7:00pm on a weekday. He went though a hour long spiel about the quality of the product, comparison to competitors, etc. He was professional, cordial, and friendly, it all sounded really good. He then spent about 20 minutes going around the house measuring the windows to be replaced, and another 20 minutes doing all the calculations for a price. It all sounds great so far, right? At this point he turned into the classic stereotype of the high-pressure salesman. He spent another 20 minutes reviewing the quality of the product, etc. So we are over 2 hours in (9:00pm) at this point before he finally gave us the price…$36,000!!! Keep in mind all of these windows are standard double hung windows, nothing large, custom sized, bay, curved, or anything else that might justify a premium. He then went on to say he could only offer us that “special discount” price today and after that it would go up by at least 10%. We flatly refused saying that was double to triple what we planned on spending (we later went with Home Depot and spent $11,000) We went back and forth for another 30-40 minutes about how that was too expensive, he responds “I could offer you 0% financing”, we are not paying that much, “you’ll never get them at a lower price than this”… By 10:00pm it was very plain he wouldn’t take no for an answer and he really believed he could just wear us down to agreeing. I had to ask him to leave multiple times. I was close to the point where I’d consider calling the police to get him to leave. Once he stood up from the table he gave an additional 10 minutes of continued hard selling while creeping towards the door. About the only slimy hard-sell tactic thing he didn’t do was stick his foot in the door, but I did close the door on him still talking. Bottom line, seems like a quality product, but very expensive and sold by the pushiest salesmen I have ever met. Based on my experience I would never recommend them to anyone.

They have a good, trustworthy name and offer a lifetime warranty. They were prompt for both the estimate and the installation. The prices are high but the quality of service and windows was good. They did a good job with the installation and clean up. The only downfall was there wasn't any itemization for the work (window were x amount, installation were y amount).

They were fabulous. Every bit of there work was beautiful. They insulate everything perfectly. I would give them an A+ for everything.

Beyond happy! This was the best construction experience we have had ever had. We had over 25 windows installed plus 2 patio doors so this was a major project. The windows were on the expensive side but the construction and quality more than offset the price. Plus the service was excellent from measuring, to installation to followup. The installers were neat, professional and courteous and left the house cleaner than it was before they started. This is definitely a case where you get what you pay for and I would recommend Renewal by Andersen to anyone considering replacement windows.

The crew ( Drew and Tommy) did a fine job .They were on time ,protected the work area and cleaned up inside and out . I was very satisfied with their work. The salesman came on the install day to check to ask if I had any questions.

After they were finished, you couldn't even tell they were here! They were a bit pricey, but the quality is excellent. They were very professional, and we were extremely pleased with their service. We plan to use them again.

I had every intention on purchasing my windows Renewal by Andersen with a very nice Sales Rep named Rob. My mother died and I tried to cancel my windows and not only did I not get any of my calls to my Sales Rep returned but also I felt alot of pressure to go ahead with this transaction even after speaking with a monager. I certainly didn't plan on having my mother die and I did tell them that I would wait until next year but now I just have a really disgruntled feeling about this company. They seemed to be honest and caring and that's what is worse. I will not use this business in the future. I spoke with Jacqueline who was very willing to cancel this transaction and refund my deposit as I requested which I will expect once I return the notice of cancellation. I did not intend to waste their time but things happen and I am sorry that this did not work. By the way, I do not want to have the same ugly windows in my house but right now I have no choice.

The whole job done in one day. The salesmen was excellant. I also used RBA twice before,10-24-08 & 12-17-08 I also have an appointment for three more sets of upstairs windows being installed on 11-10-11. Like all the other reviews said, the windows are pricy but you get what you pay for and I want quality and a professional installed product that is backed by the installer. I think the windows are the best on the market today. All the other windows they installed are great and I know I am saving fuel oil every winter. Also the windows look great. I am very happy with RBA and have their sign on my lawn right now hoping I can tell others about them.

My contact with this company left a bad taste in my mouth!

We were very satisfied with Renewal by Andersen. They did a marvelous job. They are very qualified and they clean up after themselves. You would never know they were there if it weren’t for the new windows.

The work was fabulous. They were phenomenal. I would recommend them highly to anyone to everyone. From the sales person to those who installed the windows everything was super.

Their service turned out great. They showed up when they said they would show up. They did everything as promised. They were very neat. Exactly what they said they would do is what they did.

They had excellent service; they were on time as promised and delivered.

There were too many phone calls about their service. The work was fine.