Basic Basement Co

We received an estimate for a basement remodeling project from Basic Basement and had started work on moving plumbing equipment. However an issue arose with our stairs due to their unique design not meeting current code. They would have been grandfathered in due to the age of our house but the cost of completely rebuilding them as planned was much more than both parties involved had anticipated (work on the stairs was subcontracted in this case). Stuart, the company owner, was very open and forthright about the situation and did his best to come up with a compromise, including offering to pay a significant amount of the cost difference. In the end we decided not to move ahead with the project but have only good things to say about Stuart as well as Gail, the office coordinator. They were helpful and communicative throughout and quickly issued a refund on the remainder of my deposit with no hassle whatsoever. I would definitely recommend the company for those who do not have peculiar issues like ours.

They were very professional and completed the work on schedule (within a month), and within budget. They worked with township on all matters except for filing for permit for which Gail send me all paperwork that was easy to understand. There was project manager overseeing the project and each team would finish their work in a day except for sheet rocking and spackling that took three working days - which is normal for his kind of project. They were open to suggestions and taking care of existing problems to comply with township code for no charge. I wanted some molding on the stairwell railing that was not in contract but they took care it without a fuss. Overall this is a great company if you like to finish your basement and cost less in comparison with other contractors.

It was a great experience from beginning to end. Unfortunately, I do not remember everyone's name but there is one person's name I remember and it is Gail Torrelio. She really knows how to manage a project well. Even when the inevitable speed bump occurred, she was on top of it. She quickly became my best friend. I hope she gets compensated well because I have been spreading the good work about this company. Originally I went and got three quotes. They were all in the $16k-$20k range for less than 1/2 of my basement. Remember, all I wanted were the basics. There was no plumbing to do. Only framing, insulation, drywall, electrical and the finish work. I had concerns when I saw the low price but all the good reviews on Angie's List made me feel comfortable. Everything during the project went according to plan and it took roughly 6 weeks. I wish I had more projects for this company.

They were very easy to deal with. They gave us lots of time to get our basement cleared out before we started the work. The completed the permits for us but we had to bring them to the township for payment which is no big deal. The basement work was done in about a month. Found them to be reliable and efficient. Good company to work with.

The Basic Bathroom Company did a good job on my bathroom repairs and renovations. I had a minor problem on the formatting of the contract and the costs that were included in my project which they agreed that the wording and format should be revised. My project was run very smoothly by the company. Internally the company has an inside person overseeing the bathroom projects and he was very responsive and was always available to answer any questions I had. My project was scheduled to start about 3 weeks after I signed the contract which was perfect as it allowed me to get the remaining materials I needed for the project. The project started on schedule and was staffed by a great group of workers. The team of workers always arrived promptly and from day one demonstrated a high level of workmanship to do a good job on the project. They also tried their best to limit any mess that the project caused. The garbage from the demolition was kept in an organized pile and was removed timely. The company had a roaming field manager that would stop by to check on the progress of the project and haul the garbage away in the company?s truck. The project was completed after 4 days, which I thought was great. There were some minor punch list items that the company followed up on without any problems. The workers who handle the majority of the work at my house were great and I would hire them again if I ever have to repair or renovate another bathroom. Compared to what other contractors were quoting me, The Basic Bathroom?s price was good.

Contract was cancelled and deposit was refunded .

Job started in late June and was supposed to be done in 3- 5 days. They came out 3 different time and weren't done until August. This was just a poor job. The were so bad we refuse to let them come out a 4th time to fix it. I am just going to do the work myself.

We were very impressed by the service and professionalism of this company. Even though the price they charged was slightly higher than some of their competitors, but have to say it was worth paying additional amount for the service and quality of the work they performed. They are very organized and the workers are very well trained. My only complaint is related to Worldwide Flooring who was recommended by Basic Basement to get the carpet installed in the basement. Even though they did installed good quality carpet but it took them almost 6 weeks to get the carpets installed and the price was high too. I would defenetely not recommend going with Worldwide Flooring for carpet installation. Overall we had a good experience with Basic Basement and would defenetely recommend them to family and friend. Lastly, thanks to Gail at Basic Basement for answering all my questions in a timely and nice fashion.

We were very satisfied with the Basic Basement Co. The project was finished quicker than expected ( 2 weeks) and we are extremely happy with the results.

Things did start off going pretty well. However we did have some red flags come up when they were working on the tile. They did split the tile to make everything more symmetrical in the bathroom and then charged us an additional $300 to do that. They did put the trim for the tile on upside down, and we would like that rectified. In our contract he mentioned that the exhaust vent would run up through the ceiling and roof. We did have some issues getting this installed. Every time we asked somebody if they were installing the vent we would be told that somebody else would handle it. Finally somebody was up there to get it installed so we thought it was handled just fine. When we had an inspector come to the home, I asked him to go into the attic and make sure it was connected correctly because I was unable to check it. He did go up there and said the vent was not installed and failed the inspection. I got back in touch with the company and now they want to take the easy way out and connect it to another duct or run it through the side of the house. I just want them to do it correctly and run it through the ceiling and roof as stated in the contract. The tile that meets the ceiling is uneven and the floor is uneven. They charged us additional $225 because they had to move a vent coming off the tub. They also charged my wife $150 for cut off valves on the shower, which was included in the contract price. There was an oversight on a lot of things. I have noticed now that the grout is washing out between the tiles. I called back to have them come fix it and was told that the project manager hurt his back and it would have to wait. I called back again and was told that they would not come back to fix the problem. I have tried to reach a financial settlement with them as well, but what they are offering isn't sufficient.

The work went very well. The inspectors as well as other contractors have commented on how good of a job Basic Basements did. Very few issues were encountered along the way, and most were quickly and easily resolved. Basic Basements was good to their word about not having additional charges that popped up along the job, the only one was a small charge for a plumber to come out to disconnect and reconnect the baseboard heater when it was determined that it would not be possible to complete the job without bringing in a plumber. The basement looks fantastic, and I would highly recommend Basic Basements to anyone looking for a simple, straightforward basement finishing that's done at a high standard of craftsmanship and professionalism.

I must say that I have never been more impressed with a company that has done any work on my house before. My 1st date of contact with them was on January 17, 2013 when they sent a representative to do an assessment of the project that my wife and I wanted. This individual was not only extremely professional and personable but we knew right away that we are making the right decision with this company as he laid out an affordable plan for us. The weeks that followed, involved waiting to receive a permit and begin work. Once the permit was received, the company scheduled their individuals to frame the basement and also had the initial electrical work done. Everything was done in an extremely timely fashion. Then the initial inspections were done and as the Township of Manalapan is very strict, there was a slight "hiccup" with the inspector, which was quickly corrected by the electrician. Next, began the dry walling, which was done in a timely and professional fashion. After that there were final touches made on the dry walling and spackling. This took some time but it was done correctly and professionally. Then the electrician returned and did extensive work to include placement of an additional power outlet panel in our garage. This took some time but we were impressed with the way they connected everything so efficiently allowing this basement room to have more light than most of our rooms upstairs. Next, the room was painted and then carpeted (which they don't do and outside individuals were hired for this). After all this, they returned to do some final touches and we then braced for the final inspections. Because of the initial hiccup of the initial inspection for electrical, the electrician actually was present during this inspection. He was able to answer any questions that the inspector had and as a result we did very well during the final inspection and passed. I found his presence during this inspection to go above and beyond anything I expected. Secondly, during the structural inspection, the inspector wouldn't pass the basement, unless the area under the stairs was dry walled. When I picked up the phone and told the company this, they sent somebody over within hours to get that area dry walled. The following day the inspector was impressed with that work and passed us on the structural inspection. All in all, I am extremely impressed with this company. From start to finish, I was very impressed with the way they worked efficiently and in a timely fashion. As far as my situation was concerned, I am active-duty military and was due deploy in June. I told them I would need to keep everything moving on this project from January to June, and they definitely honored my request. I was able to finish this project so my wife would not have to handle any issues related to it. Despite any minor issues that occurred during the 5 months I was working with them, they honored all my requests, were very flexible, punctual, professional, responsive to any needs I had, gave me a fair price, and were prompt answering any requests by email or phone. I want to give special kudos to 4 people in that company: 1. Gail -- who was responsible for communicating with me throughout the process. She showed a great deal of patience and professionalism and is the perfect liaison person for this company. 2. Stu -- I believe he is the owner and actually came to our house around the time of the final inspections. He was extremely professional and made sure the job was done to our satisfaction. 3. The electrician - not only did he do an outstanding job in installing all electrical work in the basement, but he was even present during the final inspection, which went above and beyond anything I expected. 4. Mike Chizhik-- who was the initial sales representative who came to our house to work with my wife and I on the project. Unfortunately, he is no longer with the company (he received a better opportunity recently). As I mentioned above, he helped ease our initial reservations about doing this project and we appreciated his support throughout the project. What else can I say? I 100 percent recommend this company and I really wish I had another basement for them to work on in my house!!!!!!!

Dan Tisoskey (project manager) listened to our plans for our unfinished basement. Great to work with. He took measurements and gave us a proposal. We agreed with his proposal. The appropriate plans were submitted to the local township for Building permits. Work was started once the permits were approved. The crews arrived on time for their respective tasks, finished on time, cleaned up after each task. Gail Torrelio, (office manager) kept us informed of all upcoming appointments. Saw to it, that inspectors were scheduled in a timely fashion after every step. A joy to work with. The entire crew, the folks that put in the framing, sheet rock and subsequent sanding, electrical, carpentry, what a great gang. We are extremely pleased with Basic Basements, we have recommended them to family and friends and will continue to do that. We are planning to use the company again to assist with our bathroom remodel later this year.

Did not hire after getting the estimate

We were very happy with the Basic Basement Company, from the first time that Dan sold us on them to the final product. On their first visit, they spend about 2-3 hours with you, take measurements and give you an immediate quote. Listen, I wasn't sure about it going in. I mean 800 sq feet of basement for under $10k, but it's completely legit. We only spent more becasuse PA code requires an egress window and that window was still $2k less than some of their competitors. And the quality is just if good, if not better. One of the inspectors said that the window was even larger than what the code mandates. All in all, their final price was about $5-$7k less than the contractors we spoke to. Just so you know, they do everything but the paint and the floors. But still the savings is $5-$7k. Everything that the Basic Basement does is in stages. There's a different team there to install the windows, put up the drywall, add the electrical outlets, etc. It's not an issue though since they work with the best of the best. All of their teams are very skilled. Yes, it helps having a design down pat before they arrive, since if you change your mind on where you want something, it's not easy retrofitting. But that's with anything. And it's more on the homeowners to have that design in place since these guys will make anything happen for you. And everything starts with Gail. She's incredible. She works out of the NJ office. We spoke to her a few times a week. She handles everything, the ordering of materials, the calls with inspectors, all the scheduling. Unbelievable! What a resource. To wit, when my pregnant wife had fears that the drywall would smell too much and not be good for the baby, Gail offered to put us in a hotel for the night and on the Basic Basement's dollar. We didn't accept and the smells were just fine, but what a nice thought. Thank you, Gail! Ultimately, the quality of work was great, and what a value. It's ashame they get a bad rating from someone that didn't even use their service. That shouldn't even be allowed. Time-out! Use these guys, save some coin, and you'll be very happy with the professionalism and the end result. And use me as a reference!

We highly recommend Basic Basement Co. for your basement finishing needs. They provide excellent work at a great price, and were in touch throughout the entire construction process to ensure all our needs were met. The project and construction teams were very professional and flexible with our schedules. The working crew was so clean and made every effort to be undisruptive to the rest of the house. Basic Basement Co. made it extremely easy from start to finish to get the project done. We are extremely satisfied and would recommend them to our family and friends. We even recommended them to our township inspector, who was highly impressed with the workmanship. The finished basement is even better than expected?our family is enjoying our newly added living space. Thank you again!

I got an appointment for my 500 sq ft basement (for 2 weeks later). I needed a very basic basement. Wanted to go with the basic package and asked for nothing extra or unusual. The person came on time (6pm). He took 2+ hrs to do some dimensions using some funky latest laser instruments and prepared a contract (using a laptop and printer on the spot). First shock - the sq ft area of my basement as per him was 1600+ sq ft and the liner length was 180+ ft (In reality its less than 500 sq ft area and about 87 liner ft perimeter of walls). I told him that your measurements/calculations are completely inaccurate. He went again in the basement and took 1 more hr. This time he came with a new contract with about 600 sq ft area and 125+ ft liner length (don?t know how things changed - but he blamed hos computer software). Anyway - these were also not accurate. So I asked him again. It was 10pm by then. So I had to request him that it?s time for us to sleep. Finally he said he will redo his numbers etc. and send me the contract next day by email. He came up with the correct area finally but the perimeter was still way off the mark (I understand that he was double counting some walls that needed to be dry walled on both sides - but it was still off the mark even after accounting for that). They gave me an estimate of about 12k plus for my small 500 ft basement. I was expecting no more than 9999 since that?s what they advertise but they were not willing to accept that. So basically they just don?t want to honor the website pricing plus they fool you by making wrong measurements (or they have really dumb people for the job). Anyway overall a very very frustrating experience. Will never use them or recommend them. Not sure how they have all good reviews on Angies list.

The experience was extremely satisfying from beginning to end and the work was completed within the agreed timeline. The price was great when compared with other quotes which were extremely high, and was within our budget. The Project Manager and contractors were professional, reliable, punctual and pleasant. The Office Manager, Gail, was also very professional and responded promptly to calls for scheduling, etc. She also communicated by e:mail before the work began, when the work was in progress and after the work was completed. The inspectors were also very impressed with the final product. We highly recommend this company and would not hesitate to use their services in the future.

The workers and work coordinators are great(efficient and well trained) and get the right outcomes even if things change from the original slightly can work with you. Simply cannot beat the combination of price and final product. Thanks to all at BBC helping us nearly double the size of our house!

We saw Basic Basement's good review from Angie's list and had them come over for an estimate. We agreed on the price and start date on 11/12/2012. The work was very organized and speedy. It took about a month to finish my 945 SF basement. Workers are friendly and helpful. Gail kept me updated through email on daily basis. Everything went smoothly. And there were couple minor stuff that needed fixed after the job was done. Gail gladly sent over her guys and fixed them all to ensure client satisfaction. I will definitely recommend them for anyone that plans to finish his/her basement.

Very good experience from start to finish. My Salesman Todd was thorough and professional. The price quote was accurate with only 1 minor add on. All of the work was done right. They were prompt in the mornings, and cleaned up daily. All trash was removed from the premises usually the same day. All the scheduling was done working with Gail in the office. She was terrific. Whenever i needed anything, she was responsive. I wish I could get this kind of service from all establishments.

We recently had our basement finished which included a 1/2 bath and were extremely satisfied with the overall experience from beginning to end. The quality of work was unmatched and even the building inspector commented on the professional work completed. The project manager Rick, the office staff Gail and crews were attentive, patient, professional, responsive and helpful in the entire process. Would highly recommend to others. Additionally, the price was the best offered and no other company came close!

Great people to work with. Very professional and responsive office manager. Work was completed on time and the communication was excellent. Had some issues with some work but they were very professional and fixed it promptly. Have no issues recommending them and their great customer service.

My wife and I have never been more satisfied with any contractor we have hired in all the years we have been homeowners and would recommend the Basic Basement Co 100% over and over again. From the initial estimate which was plotted by a professional at our home, to the project manager that handled all our details, the process was fast, seamless and very reasonably priced. I really wish they would add a bathroom remodeling and kitchen remodeling division so we could be assured that these future projects are handled just as professionally and efficiently for us.who we

Recommended 110%. The people they used for electrical, painting, framing, sheetrocking, etc were top notch, professional, friendly and worked quickly. And having someone at the office during the day made contact with them very easy if I had any questions. And the one minor mistake they made was immediately corrected with no questions asked. And the price they gave was about much less than estimates we got from others. Great service at a low price- what more can one ask for!