Pettigrew Plumbing and HVAC

I would probably use them in the future if I need to.

Pettigrew Plumbing came out to my house twice; he tried a simple fix the first time but had a suspicion that he might need to return to replace a part. I was grateful that he tried simple first. He returned promptly, part in hand and corrected our issue on the second visit. Fees were reasonable considering the work performed. |

Very professional, knowledgeable and helpful with recommendations for a new home we moved into. We will definitely will use their services again.

I contacted Pettigrew Plumbing & HVAC based on the great reviews here on Angie's List. They were responsive and called me back within 24 hours of leaving a voice mail. They told me they would be here on the morning of the 15th between 8-8:30am. They didn't show up until 9:10am with no phone call to say they were running late. Next, he spent about 15 minutes looking at what needed to be done, stated he needed to go get some parts (I thought he mentioned Lowe's, which is less than 10 minutes from my house), but I was a bit taken aback since it was a small job with what I would consider standard plumbing materials (1 1/2" pvc, 3/4 pex, valve switch, laundry box, pvc drain, outdoor faucet, and silicone caulk), so I guess I expected a plumber to travel with some of the standard items. Nevertheless, I wouldn't have even mentioned this if it didn't take him 90 minutes to return (left at 9:30am; returned at 11am). Essentially, the job involved moving the existing plumbing over about eight feet in order to allow me to stack my washer and dryer. I also had wanted to move the outdoor faucet (located in the same area) about the same distance. He worked from 11am to 4pm . . . I can't say for certain since he appeared to be working the whole time and the quality of the work was fine, but I would've not expected this job to take five hours and in looking at the final result, I'm baffled at what could've possibly taken this long, so I feel he was milking the clock. I was even more baffled when he handed me the final bill of $798.00. He charged me for 7.5 hours of work at $75 per hour ($562.50), yet he was only at my house less than six hours, so I got to pay for his expedition to find parts for 90 minutes. On top of that, he charged me $235.50 for the parts, which seemed severely inflated. I was so curious I stopped by Lowe's to price the parts out and I struggle to even come up with $150 for the parts. I was stunned when he handed me the bill and I didn't say anything because I thought maybe I had a misunderstanding of the work involved or cost of the parts, but I wished I had because this job should've been in the $400-$500 range. I don't know if Pettigrew consists of multiple plumbers and the experience may be different depending on which one you get, but I won't be utilizing their services again.

Pettigrew is quite simply the gold standard of customer service. They came on short notice to find and fix a leak of unknown origin. After some investigative plumbing, they found the problem and fixed it; and they stood behind their work when the initial fix didn't work, and came back and finished it with a different approach the following day for free, Not only that, but the price was VERY fair and the gentlemen working for them were great folks. I now have a new plumber, and you should too!

Services were very professional. Inspection of my plumbing system and clear explanations as the inspection was occurring.

It took them two days to complete the job. As I was in the process of selling two houses, I had a lot on my mind. They helped to ease the stress of getting the house ready for market. Rodney was very helpful and went beyond the call of duty to cover the large gap that had existed in the wall prior to their coming.

Steven came on time each time he arrived and the job was done in a timely fashion. Steven was professional, honest and did a good job.

Everything went great from estimate to completion of the various jobs.

They called to say they would be a few minutes late, arrived when they said ready to do both jobs but upon inspection of the heating pipe found it did not need replacement. They installed the valves as requested. We appreciated their honesty, a very fair price, and would use them again.

I've used several local plumbing and HVAC contractors both in my home and in several rental properties. After doing business with John, I'll never use anyone else. He is by far the most honest, competent & responsive contractor I've dealt with. I've called him for multiple different issues and he has always been responsive and billed honestly and fairly for his services. Highly recommended.

It was nice. I didn't think i liked plastics but it is easy to clean. His price was reasonable.

He followed up with an email estimate. He was flexible with scheduling any work to my convenience and finances. I would certainly recommend Pettigrew Plumbing.

He was extremely friendly, knowledgable and on time. He got back to us within a few days and gave us a quote of what exactly needed to be done. Will definitly use for the job.

Work was done professionally with no problems. I expect them back to install the toilet, shower trim, sink faucets once the bathroom is ready for this work to be done.

It went very well. John and his crew came by a couple of days later and I was very impressed with him. It wasn't very much involved but he explained everything and made recommendations. The price was excellent.

The plumber was on time and friendly. He had to return for a second day to install the kitchen faucet because the one I had purchased did not fit the countertop. He explained what I needed, and everything went smoothly after that. I thought that the cost was reasonable for the work done.

Steve did a great job. The connection for the washing machine which leaked previously, now, no longer leaks. The work was performed very professionally. When one thinks of the cost of plumbers-it can be quite expensive-but at the same time if I receive quality work, then, it makes the cost more palatable. I no longer have concerns about the laundry room plumbing. Steve gave me a thorough inspection of my home plumbing prior to performing the work and assessed what needed to be done. Thank you Steve. I plan to use them again in the spring to perform work that could not be accomplished during the winter season. I was impressed with Steve's professional manner and knowledge concerning plumbing. Angie's list has provided me with a plumbing resource that I can rely on for my future plumbing needs. Thank you. John Pettigrew kept me informed, as needed of actions that were planned. I appreciated that.

It was a simple fix. They were super helpful.

Very clean, professional and efficient and honest. He works by himself. Paid on line. He works not only with households but commercial plumbing. Highly recommended.

It was necessary to cut pipes and put in all new handles. All done neatly and explained process thoroughly.

The repair went very well. Plumber arrived on time, fixed the repair quickly and the charge was very reasonable.

Having had previous experiences with a range of plumbers that were mixed at best, I can say that my experience with this plumber was far and away the best I have had, in that he was professional, prompt and competent. A real pleasure to work with! Highly recommend

Unsightly results with pex running along baseboard and unnecessary holes in walls. Owner had to return to correct employee's mistakes.

10/04 Plumber was here at the time proposed, and did an efficient and clean job.