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Basement Systems of New Hampshire Inc

Founded 2002 • With Angi since February 2007

4.4

(53) Verified Reviews

Business Details

Phone Number

Address

238 Main St

Plaistow, NH 03865

Description

All Things Basementy! Basement Systems Of NH Is Today One Of The Largest Basement Waterproofing, Basement Foundation Repair And Basement Finishing Contractors In New Hampshire And Massachusetts. We Are Family Owned And Committed To 100% Customer Satisfaction. We Pride Ourselves On Our Wide Variety

Verified Reviews

A few reviews for this pro...
Samuel S.
2.0
02/14/2015
Water problem fixed but cement work was done with very poor quality. After cement work finished the floor of my garage began to slowley wear away constantly -- creating a powder like dust that was unending. Still to this day the concrete surface wears away into a fine dust that reamins on the floor and we track it into our house. After many complaints and calls into Jack Bowen (sales) and promises to rectify, nothing was ever done. He just delayed and ignored requests to fix the shoddy workmanship despite a warranty, his word, "Better Business Bureau Badges of Honor, positive website testimonials from other customers, and promises from his management to fix the shoddy work. He just waited us out until we were too tired to chase anymore. I would never suggest to anyone to do do business with this company, once they are paid they are gone....They don't live up to quality or complaints. One other surprize Jack left me (that I discovered long after I stoppped chasing him to fix my garage floor) ...After 2 yrs of the dirt he packed around my foundation began to settle and erode ...The fill he provided in my flower beds was full of all kinds of debris...Broken glass, pieces of metal, bottle caps etc...God knows where he bought this fill to use in my yard. I would be surprized if it was contaiminated with something hazardous. Not a company I'd ever use again, not trustworthy.
Description of Work
Jack-hammered garage floor to fill void underneath where water was collecting under foundation of garage Also provided fill/dirt around garage foundation to build up area to channel away water from foundation
Category
basement waterproofing
Harry A.
1.0
04/09/2014
The system does what it is supposed but I wish this company did. They have zero customer service, don't even answer the phones with mentioning the company name. As soon as they got our check, we were history, wouldn't respond to our calls. After the installation, they left the discharge outside the house disconnected and water was everywhere. Before they even left, the crew leader was telling my wife how wet the walls were and how bad our water situation was, he didn't even realize it was because their pump was pouring water right onto the foundation wall and it was coming right back in. Yeah, they were polite and professional sounding, but had nothing but routine apologies and empty promises about fixing what was wrong. I had to do it myself -- the guy at Home Depot was more helpful than their 24-hr service, which is aptly named because if you have a problem, 24 hrs. and several calls later they show up - an then only after I asked to talk with the owner. Three weeks after the installation, the main pump failed, and instead of saying its guaranteed we will replace it, I got a run-around about getting a service guy to even look at it. I feel our money was taken and all the possessions in our basement are under constant threat of getting wet in case the pump fails again and it takes days for them to check it out. Oh, right -- we could have spent another $1600 for the battery backup, like we're going to give this company another dime. The product is impressive and I really wanted to like them, but after being patient with repeated attempts to reach them and have them correct problems caused by their own ineptness, I'm reduced to writing a bad Angie's List review. If you like your money, stay away from these guys, now under new management and a different name, NH Basement Systems, but still have the same crew up to the same smoke a mirrors rather than providing customer service. Maybe they were good at one time, but they have it bottom.
Description of Work
Installed a perimeter French drain and a double pump system.
Category
basement waterproofing
Ramesh S.
1.0
02/20/2014
I called back and was told it will be sent. but was never sent. They never followed up with me either. Its been several months so I dont recall the exact date they visited my home in 2013.
Description of Work
I never reecived the proposal they promised.
Category
plumbing
eszter B.
1.0
01/22/2014
Did not go anywhere as nobody ever showed up, just made promises. This would have been a 15-20k job for them. If they show no interest for this job, what would you expect for a job that's only a few hundred $????
Description of Work
Called them many times. Both office and the person who was supposed to come and look at our finished basement., where the carpeting was soaking wet, as the wall got cracked. First call was made 13 days ago. An appointment was set up. The technician called that he was overbooked. Since that time we have not been able to get anybody to come out. We decided to go with a different company but were still interested in a non-organic floor cover (as I have allergies) which they said they could do. Nobody ever showed any interest in this 15k-ish job. They just made promises.
Category
basement waterproofing
Douglas M.
5.0
12/06/2013
In 1978 we purchased a house that was over 100 years old. The house had some settling issues, but I figured it must have finished settling after a 100 years - it wasn't. After shaving doors on a regular basis I tried jacking the house up. Despite my efforts the house continued settling and doors would stick again, especially in one corner of the house, so we hired a mason to replace that corner of the fieldstone foundation. He dug down deep removing a layer of peat and the installed a new steel re-enforced footing to put the new cinder block walls on. We did a stucco skim coat to match the existing foundation on the outside of the house and everything was good. For almost five years I didn't shave a door and I smiled every time I looked at that corner of the house. But after five years it started sinking again and it was worse than ever. This time I wanted someone that absolutely new how to handle the problem. I found Basement Systems of New Hampshire on Angie's List and had them come down to Melrose to take a look and give us an estimate. We received another estimate as well, but Basement Systems beat their price and really seemed to take an interest. I decided to hire them and actually made myself available to see the whole process. Four piers were installed over the course of two days. The first day two piers were installed on the inside of the house, down thru the basement floor and on the second day two piers were installed on the outside of the house. Jim Berube (the owner) the owner was there the second day. He took the time to explain the various steps that are required to lift the house. It was obvious that all my efforts had been a waste of time because the problem required much more technical knowledge than I ever imagined. The process is 95% prep work and when the lifting is finally done it's amazing. The foundation was lifted up slowly to where it was supposed to be and they controlled the lift by fractions of an inch. Jim had me check doors and windows and when I was satisfied he locked the piers in place. Now I know why they can guarantee their work for twenty-five years because after seeing the process I'm sure the corner of the house is not going anywhere! When they were finished lifting they patched up any spots that needed it and cleaned up the site inside and outside our house. The price of the job was very reasonable as well. Thank you Jim Berube and the folks of Basement Systems of New Hampshire for fixing that problem!
Description of Work
Repaired a sinking foundation
Category
foundation repair
Patricia G.
5.0
11/08/2013
The workman was very prompted and was here about 3 hours. We had a spot in the foundation wall that would leak once in awhile with very heavy rain or a build up of snow and then a quick thaw. He did a great job and everything around the area was cleaned up when he was finished.
Description of Work
They sealed a crack in our foundation with the FlexiSpam crack repair system.
Category
basement waterproofing
Heidi S.
1.0
11/04/2013
BSNH came to remodel my basement and after preparing and digging what they needed to, they filled it in with concrete. When the concrete dried, it was not leveled. It was about 1 1/2 inches lower in the center than around the edges. They kept telling me that they would come to fix it, and finally 3 months later, they came out and applied a coat of super patch compound, which was very rough and had total level differences of OVER 1 ½ inches. After they had attempted to level the floor, the owner came and treated me disrespectfully, like I was being picky and having these types of level differences was normal... They then sanded the floor, but the problem is still there, with level differences of 1 1/4 inches. In case of a basement flood, which happen every few years in my neighborhood, I will have a 1 ¼ deep puddle, in spite of BSNH having installed a drainage system around the room. You basically have to push the water out of the center of the room (because it sinks) to get it to drain. They changed their minds several times on how to go about resolving the problem and the issue was never resolved. I've been living for several months with all of my belongings from my basement in other various rooms of my home, and have been very dissatisfied with the level of customer service. The owner told me I'm just being picky and will complain no matter how the work turns out. The contract states that the 'customer shall grant the contractor a 60 day period to fix problems' and we had to wait over 90 days for them to finally start addressing the problem with us. The fact that they made a mistake isn't what bothers me, making mistakes is human. What bothers me is that I had to call and email (more times than I can remember) without anyone ever actually showing up. It was one excuse after another about why they couldn't come out, over the course of three months. The estimate we're looking at from another company is $6,300 to fix BSNH mistakes. Fixing concrete is not easy. It is a very expensive job because the materials are costly and what goes into the process requires the contractor to be meticulous about the work that they do.
Description of Work
They came to waterproof my basement. They dug out 8 inches, and put a drainage system in before adding the new floor.
Category
basement waterproofing

Service Provider Response

Due to the specialty nature of the concrete work, Basement Systems of NH used sub-contractors to install floor slabs. In this rare case, the location of the home and combination of traffic and parking restrictions, prevented the concrete to set properly, resulting in floor imperfections. In addressing this issue, research was done to find the best solution and contractors for fixing the job. The customer made several consecutive phone calls while we were waiting on answers by contractors which was all relayed and reassured back to the customer each step of the way. We agree scheduling took longer than inspected between contractors, for which we apologize. However the floor was restored with the best possible result. The customer then agreed to pay upon completion but has since refused. We went back on the job several times addressing all of the customers concerns and would continue to due so but she has since then called in another company. We apologize for any ill feelings in this matter. We also feel professionalism was maintained at all times.
Kevin F.
2.0
10/24/2013
They were not able to come out for 3 weeks. It wasnt a good situation to be in, it was the middle of the spring and the basement gets really damp not having the dehumidifier. Could have created mold in the basement. Had to look for another company to service. Didnt worl out to well.
Description of Work
They were suppose to service a basement dehumdifier.
Category
basement waterproofing, mold removal, basement remodeling

Service Provider Response

Our service department goes to annual maintenance appointments for our costumers daily. Costumers are scheduled months in advance for this yearly maintenance, because of this we offer same day emergency appointments as well as after hour appointments which cost a little extra then the yearly route checkup. We always offer this option for emergency's such as this particular costumers case, in which we then move around the technicians schedule to fit them in right away. The costumer didn't take this option and was scheduled on the very first available appointment. The costumer then called two days before the appointment and canceled. Basement Systems of New Hampshire works hard for 100% costumer satisfaction and we apologize for any inconveniences.
Jean G.
5.0
09/16/2013
Had I needed work I would use Basement Systems. As it turned out the spalling was not significant enough to warrant any work at this time. I very much appreciated Bills opinion and, based on his straightforwardness, would feel very comfortable using him in the future, or even recommending him to other people. Bill was very informed and no hard or soft sell in any way. Love companies like this. Thanks Bill.
Description of Work
Bill Aboud was most helpful with is opinion.
Category
basement waterproofing, foundation repair
Robert S.
5.0
07/25/2013
They are really excellent at humidity control. The crawlspace lining is guaranteed for 25 years. They have an annual maintenance visit to check out and clean the sump pump and change the filter on the dehumidifier. They make sure that everything is working.
Description of Work
I used Basement Systems of New Hampshire to line crawlspaces, install sump pumps and install a dehumidifier.
Category
basement waterproofing, wells
Carter W.
5.0
05/13/2013
My sump pump bit the dust during a big storm, filling my basement with water while I was out of town. My usual mechanical company recommended Basement Systems. I called them at 8:00 p.m., they were very nice and up-front about the cost of sending someone out at night. They had someone there by 10:30. He replaced the sump pump and stuck around to make sure it was doing the job.
Description of Work
They replaced my sump pump.
Category
basement waterproofing
Sunil M.
4.0
04/17/2013
I emailed them to setup an appointment/estimate. They promptly returned my email with some suggested dates & times. The representative was friendly, explained in detail what would be installed and provided pricing later on that day. While I didn't doubt that they would do a quality job, I got more competitive pricing from a general contractor to handle the multiple jobs.
Description of Work
I asked them to provide me an estimate for a basement drainage system (sump pump) as well as basement windows.
Category
basement waterproofing
Joseph T.
5.0
03/23/2013
It went well from beginning to end.
Description of Work
They were very professional and prompt in both sales and service. There were several options for our problem and we discussed and chose the appropriate, and not the highest cost, solution. There was no sales pressure. Installation was as promised in terms of scheduling and performance. We would use this company again.
Category
basement waterproofing
Jim S.
5.0
03/11/2013
Overall it was the best relationship and best surprise (a good one) that we have had using outside contractors.
Description of Work
We needed proper sump pumps to replace the one I had installed and was not adequate. We had basement flooding on several occasions and lost a fair amount of irreplacable items. Basements of NH came out and gave us an estimate which was more than fair. We hired them and their work was far better than we expected. They installed two pumps and filled in the hole in the basement floor and concreted it over. It is a very professional installation. And even better, we have had no flooding since. It had been over 3 years now and we have had them come back to replace a pump which failed. They were right on time and the cost was very fair.
Category
basement waterproofing
Lisa W.
5.0
03/04/2013
The salesman was knowledgeable and courteous. The workers were professional. The price is in the area I would Expect to pay foes this service. I will use again.
Description of Work
We had leaking into our basement. They recommend and installed a curtain drain, which seems to Be holding up well.
Category
basement waterproofing, foundation repair
gerald C.
5.0
02/07/2013
They came in and looked at my basement and the fact that I had a fieldstone basement. I didn't have to show them, they figured out where the water was coming in, which was pretty much everywhere. They proceeded to put a plan together. The only way I can explain this is that they put a highway system in on my floor, so there was a straight shot from my bulk head all the way to the front of my house and they put a sump pump in the front of the house. It's like a gutter, the trough that they put in there is like a U-shaped PVC. Then they created on ramps and exit ramps coming off the sidewalls. They would flow into the same major artery going down the middle of the floor so that all the water would get funneled into the sump pump. Then I had paper, plastic put up to cover up the stone walls. I had them install a dehumidifier as well. They were on time, on budget, very flexible working with me. If we had to change a day, no big deal for them, we'd reschedule it. They were typically schedule their work on 2 hour intervals. They were very friendly, very helpful. If they could save me money they did.
Description of Work
I used Basement Systems to stop the water from taking my house away in the basement about 2 years ago.
Category
basement waterproofing, foundation repair
David L.
5.0
01/26/2013
I was pleased though I took great pains to communicate clearly what I wanted done and the guys doing the job were open to this. They did some minor foundation patch work at no cost and preped, planned and cleaned up in a very professional way.
Description of Work
I have a sump pump from Basement Systems of NH and I got competitive quotes for this job. BSNH gave me the best price for putting in both the trench and plastic water covering. They were on time and the guys doing the work were very good. I was pretty hands on at first until I trusted they knew what they were doing. They did not mind and communicated well with me over the course of the two day job.
Category
basement waterproofing
Jeremy V.
5.0
12/30/2012
Two men showed up on time, clean, professional , good attitude. The two guys worked all day for two days and did what they said they would do.. at the end they cleaned up as if they were never there.
Description of Work
Two men jack hammered perimeter of basement and dug out everything then laid pipe and gravel and resealed basement.
Category
basement waterproofing, foundation repair
Ralph S.
5.0
12/28/2012
The did an excellent job. Were clean and thorough and when I realized they failed to plumb to the exterior of the house and called them they came over immediately and made it right.
Description of Work
They installed a drainage system, sump pump with battery back up.
Category
basement waterproofing
Theresa D.
3.0
12/27/2012
The salesman was nice enough, but he was a salesman trying to sell me an interior rock trench rather than a drainage system to solve my problem. Here's the situation: The garage is built on a fieldstone wall with a slab on grade inside. This is not a garage that lies below ground in the basement or anything. This is an attached garage, built on slab, that is above ground. The garage fieldstone wall attaches to the house's fieldstone foundation and basement that the house proper is built on. The problem is that the garage fieldstone wall soaks up water like a sponge. The perimeter drainage around the house was cleaned out months ago and the basement is bone dry. In contrast, the fieldstone perimeter on the garage gets wet, inside and out, to the point that the sill plate is rotting. Rather than asking questions about all this, the salesman kept pushing an interior trench to pick up and redirect the water AFTER the fieldstone wall soaks it up. His reasons were as follows (and I'm paraphrasing here): Salesman: An exterior drain will fail because exterior drains have to be cleaned and homeowners won't clean them. Me: I've had an exterior drain and I cleaned it. Salesman: Homeowners can't clean those drains. Me: You mean to tell me I can't go to depot or lowe's and buy a snake to clean out the drain myself? Salesman. We will not warranty an exterior drain because they fail. Me: Write it into the warranty that failure to routinely clean the drain will null and void the warranty. Salesman. We need to use an excavator and we can't get an excavator into the backyard. Me: You don't need an excavator you need 3 guys to dig a foot down. Salesman: We need an excavator to get to the footing of the foundation. Me: It's a slab foundation. Salesman: We can't stop the water from coming down the hill and you'll still have standing water on the garage floor. Me: I don't have standing water on the garage floor. He also mentioned a sump pump, but that honestly didn't make any sense. My previous house had an interior drainage system with a sump pump and that kind of system is a lifesaver in a heavy rain when your basement or crawlspace takes on water. But this isn't that situation. In the end, he didn't seem to understand this situation - and he didn't want to understand the situation. Otherwise he would been asking questions to understand what the problem was instead of pushing a product. He didn't appear knowledgable about foundations, slabs, or drainage systems. He was a salesman pushing a product. quick update (1/13/2013): The sales person never actually called back, as promised. All I received was a 20 second voice mail consisting of background noise.
Description of Work
I requested a quote to replace an existing drainage system around an attached garage.
Category
drain pipe
George R.
1.0
11/20/2012
They sent a salesman to our house. He went into the crawl space and said that they could take care of it easily. The estimate was $188. However they can't come to a job for less than $450. I needed it done and agreed to overpay for the job and gave a $135 deposit. After having to call several times to get the technicians in in the promised time frame, they finally arrived. They took one look and said that the wood to be treated was rotted. They could come back again and do it for another $450. I told them we will deal with it later as this rather simple project has now gone on for 3 weeks and they held my deposit. They treated the area with their chemicals. After they left I called their office and talked with their manager, Steve. He had to talk with the workers. This process went on for another 1-2 weeks. I told him that since the salesman originally didn't see what the workers said was obvious, lets work something out. I suggested doing the additional work for the $450 less the difference from the original estimate and actual work performed($262 credit). I was not looking for something for nothing. I was willing to pay the extra $188 making my total payments $638 dollars for what I was originally was told was a simple $188 job. The manager said he will send the owner out to look at it. After chasing them for 2 more weeks the owner finally came out. He said they would cement block the whole area. He said he'll get back to me with a price. Again, chasing down the manager he finally said that it was another $1500, but they will give me a $400 credit making it $1100 (on top of the worthless $450 I already paid). I called him back and said that I can't afford what will now be a $1550 job for what originally was a $188 job. I told to forget the extras and just give me some of my money back. Again, I wasn't looking for something for nothing. I suggested to keep the money from the original estimate, $188, and send me the balance, $262. Since their salesman screwed up the job assessment by not observing what the worker said was very obvious, and the weeks of losing my storage space, I thought this was fair. They got paid for their expenses, and I got some of my money back for this whole debacle. The owner of the company then proceed to tell me that I signed a contract and there was no way I was getting any money back. Throwing the 'contract' word out showed me they do not know how to properly deal with their customers. To say that this guy p***** me off is an understatement. I have never seen a company with the lack of communication they have. Update 12/4/12: In response to the company's response below, I was never pleased with any of their solutions and pricing.
Description of Work
There was a smell coming from the crawl space. They were supposed to come out and clean the mold and mildew and put a chemical down to prevent that from happening.
Category
mold removal

Service Provider Response

At Basement Systems of New Hampshire we always strive for 100% customer satisfaction. When we visit a home for an inspection, we generate a proposal and try to be as specific as possible. The original proposal of $450 included removal of insulation, as well as treating the entire crawl space with the products as agreed. At the time of the work, the rot was discovered and both homeowners witnessed the problem with one area that was covered by plywood and insulation at the time of the original inspection. After much discussion, they "willingly agreed" that we should continue with the project as planned and they would address that area themselves at a later date. The proposed work was completed with the homeowners approval. After completion the homeowner paid in full and accepted the project as complete. Sometime later the customer requested a solution for the additional work needed. The owner of the company personally visited the residence to provide a proper solution. After the owners visit, the sales manager called the homeowner with a verbal quote for work to be performed and also agreed to deduct $400 from the quote as a good faith gesture. At that time the customer was pleased with the solution and said he would have to discuss the solution with his wife. At this point the original $450 contract was installed, completed and paid in full. The additional work needed was offered to the homeowner at a discounted rate and was declined. Basement Systems of New Hampshire continually works towards 100% customer satisfaction, fairness, and ethical business practices and we sincerely regret any ill will in this matter. Thank you for your understanding, Basement Systems of NH Inc.
Paul C.
4.0
10/31/2012
No work performed no communication, no contact at all. Estimate was scheudled and privided promtly. Initially the estimate went to a bad email address, however that was fixed after a week or so. No work performed yet. No decision on specific provider as of this time.
Description of Work
I sent an email through Angies List looking for quotes for crack repair after quake earlier this month. I have not received an email or phone call from company. I sent out three requestes from different companies and only one replied. Soon after posting this on Angies list Company called me to inform me there was an issue with them receiving messages through Angies list. They offered me a discount for my troubles if I did in fact use their services. I did have them come and give me an estimate. Their estimate with thte discount was the same as another, however the warranty for the work preformed was for 5 years not lifetime as the competition is willing to provide. I have not had the worked performed as of yet, I am waiting for a third estimate.
Category
basement waterproofing, foundation repair

Service Provider Response

.
Jerome K.
5.0
10/01/2012
I've had a dry basement since. They had to identify where the water was coming from before doing the work and had to drill in the floor.
Description of Work
They installed a sump pump to keep my basement dry.
Category
basement waterproofing, wells
Don K.
5.0
09/30/2012
The two contractors came at the agreed upon time and installed the clean space in about 5 or 6 hrs. The two men obviously knew what they were doing, were willing to explain or answer questions as they went along and were always nice mannered. Very satisfied with the results.
Description of Work
Basement Systems installed a Clean Space in the 4 ft high crawl space beneath our master bedroom. Used a material, very much like a swimming pool liner, designed to reduce moisture in our basement; reduce humidity and improve the heating capacity during winter months in our bedroom; and to prevent mice and other rodents from getting inside.
Category
basement waterproofing
dominica C.
5.0
09/27/2012
They did a great job, we were very happy with them. We talked to a number of companies and this company was the best one.
Description of Work
We hired them to wrap the basement with plastic and french drains in order to keep it waterproof. The work came with a lifetime guarantee.
Category
basement waterproofing

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    Basement waterproofing, foundation & crawlspace repair & basement finishing, mold testing, removal, water & humidity control, sump pump installation & battery back up.

    Services Not Offered

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    Frequently Asked Questions & Answers about Basement Systems of New Hampshire Inc

    How is Basement Systems of New Hampshire Inc overall rated?

    Basement Systems of New Hampshire Inc is currently rated 4.4 overall out of 5.

    What days are Basement Systems of New Hampshire Inc open?

    Basement Systems of New Hampshire Inc is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    What payment options does Basement Systems of New Hampshire Inc provide

    Basement Systems of New Hampshire Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover

    Does Basement Systems of New Hampshire Inc offer free estimates?

    Yes, Basement Systems of New Hampshire Inc offers free project estimates.

    Does Basement Systems of New Hampshire Inc offer eco-friendly accreditations?

    No, Basement Systems of New Hampshire Inc does not offer eco-friendly accreditations.

    Does Basement Systems of New Hampshire Inc offer a senior discount?

    No, Basement Systems of New Hampshire Inc does not offer a senior discount.

    Does Basement Systems of New Hampshire Inc offer emergency services?

    Yes, Basement Systems of New Hampshire Inc offers emergency services.

    Are warranties offered by Basement Systems of New Hampshire Inc?

    No, Basement Systems of New Hampshire Inc does not offer warranties.

    What services does Basement Systems of New Hampshire Inc offer?

    Basement Systems of New Hampshire Inc offers the following services: Basement waterproofing, foundation & crawlspace repair & basement finishing, mold testing, removal, water & humidity control, sump pump installation & battery back up.