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Founded 2002 • With Angi since February 2007
238 Main St
Plaistow, NH 03865
Service Provider Response
Due to the specialty nature of the concrete work, Basement Systems of NH used sub-contractors to install floor slabs. In this rare case, the location of the home and combination of traffic and parking restrictions, prevented the concrete to set properly, resulting in floor imperfections. In addressing this issue, research was done to find the best solution and contractors for fixing the job. The customer made several consecutive phone calls while we were waiting on answers by contractors which was all relayed and reassured back to the customer each step of the way. We agree scheduling took longer than inspected between contractors, for which we apologize. However the floor was restored with the best possible result. The customer then agreed to pay upon completion but has since refused. We went back on the job several times addressing all of the customers concerns and would continue to due so but she has since then called in another company. We apologize for any ill feelings in this matter. We also feel professionalism was maintained at all times.Service Provider Response
Our service department goes to annual maintenance appointments for our costumers daily. Costumers are scheduled months in advance for this yearly maintenance, because of this we offer same day emergency appointments as well as after hour appointments which cost a little extra then the yearly route checkup. We always offer this option for emergency's such as this particular costumers case, in which we then move around the technicians schedule to fit them in right away. The costumer didn't take this option and was scheduled on the very first available appointment. The costumer then called two days before the appointment and canceled. Basement Systems of New Hampshire works hard for 100% costumer satisfaction and we apologize for any inconveniences.Service Provider Response
At Basement Systems of New Hampshire we always strive for 100% customer satisfaction. When we visit a home for an inspection, we generate a proposal and try to be as specific as possible. The original proposal of $450 included removal of insulation, as well as treating the entire crawl space with the products as agreed. At the time of the work, the rot was discovered and both homeowners witnessed the problem with one area that was covered by plywood and insulation at the time of the original inspection. After much discussion, they "willingly agreed" that we should continue with the project as planned and they would address that area themselves at a later date. The proposed work was completed with the homeowners approval. After completion the homeowner paid in full and accepted the project as complete. Sometime later the customer requested a solution for the additional work needed. The owner of the company personally visited the residence to provide a proper solution. After the owners visit, the sales manager called the homeowner with a verbal quote for work to be performed and also agreed to deduct $400 from the quote as a good faith gesture. At that time the customer was pleased with the solution and said he would have to discuss the solution with his wife. At this point the original $450 contract was installed, completed and paid in full. The additional work needed was offered to the homeowner at a discounted rate and was declined. Basement Systems of New Hampshire continually works towards 100% customer satisfaction, fairness, and ethical business practices and we sincerely regret any ill will in this matter. Thank you for your understanding, Basement Systems of NH Inc.Service Provider Response
.Total Basement Finishing, A Blackdog Affiliate serves the Greater Lowell area of Massachusetts and New Hampshire with basement finishing and basement remodeling. Finishing your previously unused basement gives you additional space in your home and so much more. It offers you a rare opportunity to exploit your creative side through the design process. And ultimately, you will transform a dark, uninviting space into a room that adds value and comfort to your home, making it an integral part of your family’s daily life.
Angi Certified
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
Angi Certified
2022 Super Service Award
We offer quality and affordable general remodeling services.
Angi Certified
Offers Coupon
Basement waterproofing, foundation & crawlspace repair & basement finishing, mold testing, removal, water & humidity control, sump pump installation & battery back up.
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Basement Systems of New Hampshire Inc is currently rated 4.4 overall out of 5.
Basement Systems of New Hampshire Inc is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Basement Systems of New Hampshire Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover
Yes, Basement Systems of New Hampshire Inc offers free project estimates.
No, Basement Systems of New Hampshire Inc does not offer eco-friendly accreditations.
No, Basement Systems of New Hampshire Inc does not offer a senior discount.
Yes, Basement Systems of New Hampshire Inc offers emergency services.
No, Basement Systems of New Hampshire Inc does not offer warranties.
Basement Systems of New Hampshire Inc offers the following services: Basement waterproofing, foundation & crawlspace repair & basement finishing, mold testing, removal, water & humidity control, sump pump installation & battery back up.