Eco Stoneworks

I was about to go with another company for my kitchen granite installs but had a bad feeling due to some things I'd read on reviews, so I called others and spoke with Josh (one of the owners) at Eco Stoneworks, had a great conversation, saw some good reviews online, and decided to go with them. He had a templater come up the next day to template both properties! Claudio was great. 1 wk later they came to install and were hours late, so I couldn't stay to oversee the job at my personal kitchen. We paid in full, in cash, on the spot for the 2-kitchen entire job. When I came home to see my kitchen, there were a few areas I was unhappy with (a gap along a cabinet wall, a BIG gap along a wall that looked like the backsplash was cut too long, and a miscommunication about the length of a countertop at a peninsula. I took digital photos and emailed them prior to calling so we'd be on the same page about the issues. Josh promised to have it addressed but then didn't return my calls. I called back and spoke with another owner, Rick, who likes to talk more than listen, and a "blame the customer" hothead, spoke to me like I was an idiot and continually told me about all the jobs he's done successfully, how many years he's done kitchens, etc.... I only care about MY kitchen at this point and want my issues addressed, or at least looked at. I talk with other granite people, look at several other granite installs in peoples' homes that I know...NOBODY has caulk-filled gaps that Eco Stoneworks tells me is "normal" They blame the walls, but one of the gaps is against a pre-fab cabinet...a perfectly straight wall, non-sheetrock/non-plaster wall. They send Claudio back, I cave on some things just to get the job overwith, but I do insist that the big gap be taken care of. Weeks go by before I get a call from somebody who says he's AT my house (they never made an appointment!) and can't I leave my work and come home to let them in. More weeks go by with zero communication, and I call and leave a message for Josh. No return call. Another week. I call again, still no Josh. I make an appointment with a staff person (4-hr window), but original templater/installer/person I'd discussed issues with on-site can't come to finish the job (they're SO busy with jobs in Chicago, big buildings, etc...I'm just a homeowner)..., they're sending someone else. I've already gone over everything with Claudio, the one constant with this whole job! Then she puts Rick on the phone (the full-of-hot-air-guy), who again talks without listening and proceeds to insult both me and my kitchen now!! It's 2 months since my install, and I just want my kitchen to not look like a hack-job!! (my dad asked if we'd installed the granite ourselves!) I thought I was a pretty good customer, but I guess they have bigger and better things to do than to satisfy a customer who's already paid! So stressful!