Comac Pump & Well, LLC

unknown

This company will rip you off if you call with a problem on a Saturday. We lost water on a Friday night and we called on Saturday morning to have them take a look at the system and let us know what was wrong. They charged us a $250 fee for a Saturday dispatch, which would have been fine, except that fee doesn't actually give you anything. We still had to pay for labor as well as a diagnostic fee. They were at our house for 1/2 hour, used no parts and said everything with the well system was fine and charged us $471.50. I understand it companies need to make money but I own a company with a service department and what Comac Pump and Well is doing is wrong. Our company charges more for weekend service, $85 for normal business hours, $185 for weekend service. However that $185 includes (1) hour of labor. What is the the $250 charge for? Nothing other than fleecing the customer because its a weekend. That's wrong

Vendor was asked to provide a quotation to drill a new well and decommission the old well to be replaced by the Town due to Road Salt Contamination. All vendors were told that quotations had to include EVERYTHING relative to the job with no dependencies. NOTE: A problem common to this road as the town has paid to replace almost every well here. The board of Selectmen had asked for quotes from at least 3-different vendors (typical city/state/federal bidding process). Vendor was provided with approximate depth and casing requirements (based on the three closest neighbors replacement wells) and provided with property details. As all surrounding neighbors have had new wells drilled in the past 5-10 years (for the same contamination problem), all of those records are on-file with County. Identical request for proposal was sent to several vendors. Those in the Service Area were more than familiar with the situation and came out to do a quick (5-minute) site inspection. All other vendors provided detailed 1 or 2 page quotation describing costs for: 1) Site preparation, excavation, pad preparation2) Drilling (per foot) 3) Casing (per foot) 4) Grouting/Sealing Casing (per foot or overall)5) All Parts and Materials for new well including lines, pumps, wiring, breakers, etc... 6) Labor7) Decommissioning of old well (based on 200 feet) 8) Site Cleanup This vendor instead sent a 9-page report that failed to identify much of anything; but instead concentrated on giving a history of the pump company (without actually specifying the model of pump)..... How much better their lines are versus competitors (without specifying the make or model of line).... How much customers appreciate the quality of the wiring they use (without specifying the make, model or specifications of the wire), etc... This went on and on with tons of useless information and no actual useful information being discernible. In several different places in this long document there were statements including, " Customer must" do this (or that). Again, the town is buying this so there can be no, "customer must". If that was the case, vendor should have quoted doing that work (or having another vendor do it which is typical to having a well drilled). Finally, at the bottom of the quotation it was noted that a deposit of several thousand dollars would be required before any work would commence. Just to be clear, Cities and Towns don't put down deposits! When I responded by email to the Vendor yesterday (the President of the company) and explained that I needed a real quotation on 1 or 2 pages (even identifying that all other vendors had quotes no longer than 2 pages) without any of the superfluous information that identified parts, materials, labor and without "CUSTOMER MUST" statements, by no later than 5PM Yesterday (because the Selectmens meeting was at 6:30PM), I got no response. I did end-up submitting his 9-page, non-quotation report, (which as predicted, none of the selectmen could make heads or tails out of and as a result was rejected). The quote itself looked poorly formatted with a variety of fonts, spacing and lines down the sides (as if forwarded from other communications). It was not on any kind of letterhead nor contained any of the normal information found on a quotation. In summary, it was presently unprofessionally and was poor in appearance. Certainly not something normally presented to city/town/county/state. Today, I received the following response from the Vendor from his I-Phone: "Our industry has no absolutes,therefore 9 pages of time testedItems that address every possiblescenario .Our standard contract form hasworked for decades. And Iwill not vary from its form,I kindly request that you removeour name from considerationas I no longer have interest inquoting this job ." Please note that the spelling and formatting errors are just as they came to me. This vendors sends all correspondence LATE and vie an I-Phone which seems ironic. He had notice that I needed this before 6PM last night (because it obviously went to his phone!); but I did not receive this prior to the Selectmen's meeting. His quote was rejected by the Selectmen for not being discernible and for failing to meet scope. Regardless of these facts, any Vendor that cannot provide a simple quotation that explains the products, services and prices for those goods cannot be considered as "serious" and this guy just wasted everyone's time. I would not recommend this vendor based on these facts.