Special Touch Computer Repair-Omaha
About us
Full service repairs and much more right on site for you. We will give you a free upfront consultation and prepare formal quotes prior to starting any project.
Business highlights
15 years of experience
Services we offer
NO CONTRACT: • Available for Subcontracting • Sales of New or Refurbished PC's and misc. equipment • Free Tech Assessment • Secure network setup. Wireless and wired • CAT6 cable installation • QuickBooks backup and recovery • Setup of internal file and printer sharing • Operating system upgrades and downgrades (Windows 8 to 7) • Email setup and backup (Outlook contacts and emails) • Laser printer installation • Much more, • Service as needed
Accepted Payment Methods
- CreditCard
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Jim S.
Aug 2024
Headline: Took Advantage of my 94-Year Old Father Doing Unnecessary Work for Extra Billing. Special Touch Computers is an absolute nightmare, and I am beyond furious! My 94-year old father in Omaha had a simple issue with his computer screen after a power outage, and I knew it was a quick fix but I live in New York. I called Special Touch, spoke with Robert, explained the situation, and even told them exactly what needed to be done. They sent a technician, Evan, who fixed it in minutes – exactly as expected. Evan called me and confirmed he fixed the issue and was finished. But then the nightmare began. I later learned that Evan stayed for nearly two hours, doing who-knows-what, and charged my father an extra $89 on top of the initial $99 fee. I called to complain, and the representative, Kim, had the audacity to say it was “standard practice” to do extra optimization work and charge for it! When I demanded to know what Evan did, she said they don’t keep track and wouldn’t even bother to find out. She actually told me to look in the computer logs myself! I live in New York, so that’s obviously impossible until I visit my father again. To resolve my issue, I asked for a complimentary one-hour visit the next time my father has an issue – not even a refund back to the expected $99! Kim refused and offered no other remedy. Her attitude was appalling, and clearly, they don’t care about their customers or their satisfaction.
Response from Special Touch Computer Repair-Omaha
"Dear [Member Name Removed], Wow, what a story! We are absolutely amazed by your creative retelling of events regarding the services we provided to your father. It’s truly something—almost like a work of fiction. However, for the sake of clarity and truth, let’s go over what really happened. Firstly, our technician, Evan, went above and beyond to ensure your father’s computer was functioning at its best. This involved necessary optimizations and additional work, all of which your father happily approved. He was absolutely thrilled with the results. But of course, we understand that you, being all the way in New York, somehow have a better grasp of the situation than your father who was actually present. As for your demand for free future services in exchange for not leaving a negative review—how original! Unfortunately, we don’t operate on threats or extortion. It’s simply not our style. We maintain a standard of professionalism that doesn’t involve bowing to baseless accusations or manipulative tactics. We genuinely hope you find peace with the situation, but please understand that we won’t be tolerating any further attempts to fabricate stories or bully us into giving you free services. Kind regards, Special Touch Computers"
Susan A.
Oct 2016
Excellent. Picked up and returned the computer and assisted the user.
Response from Special Touch Computer Repair-Omaha
"Thank you, [Member Name Removed]. We're glad to hear everything went smoothly. Appreciate your assistance! Best regards, Special Touch Computer Repair"
Mary S.
May 2016
First of all, I called Special Touch because I thought I had a printer problem. Even though I was not a current customer of his, he took the time to listen to my problem and gave me advice. He even went so far as to send me a couple links to new printers that I could order on my own. (This in spite of the fact that he also has a few printers to sell in his shop.)
I was impressed enough with Robert's patience and knowledge on the phone with me, that I decided to take my laptop in to have him service it. Once again, he patiently listened to my questions and concerns, and then told me what he could do. Even though I was in the middle of a project I needed the computer for, I left the laptop with him when he assured me that he would have it ready the next morning. He was as good as his word.
My son and granddaughter have had work done there in the pastl, which is how I first heard of Special Touch; and I was confident that I could trust him. I absolutely will use him again and highly recommend him.
I was impressed enough with Robert's patience and knowledge on the phone with me, that I decided to take my laptop in to have him service it. Once again, he patiently listened to my questions and concerns, and then told me what he could do. Even though I was in the middle of a project I needed the computer for, I left the laptop with him when he assured me that he would have it ready the next morning. He was as good as his word.
My son and granddaughter have had work done there in the pastl, which is how I first heard of Special Touch; and I was confident that I could trust him. I absolutely will use him again and highly recommend him.
Response from Special Touch Computer Repair-Omaha
"Hi [Member Name Removed], Thank you so much for your kind words! We're glad we could assist you with your printer issue, even though you weren’t a current customer at the time. It’s always our goal to provide helpful advice and support whenever we can. We're happy to hear that the links we sent were useful to you. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help! Best regards, Special Touch Computer Repair"
Licensing
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FAQ
Special Touch Computer Repair-Omaha is currently rated 3.7 overall out of 5.
Special Touch Computer Repair-Omaha accepts the following forms of payment: CreditCard
No, Special Touch Computer Repair-Omaha does not offer free project estimates.
No, Special Touch Computer Repair-Omaha does not offer eco-friendly accreditations.
No, Special Touch Computer Repair-Omaha does not offer a senior discount.
No, Special Touch Computer Repair-Omaha does not offer emergency services.
No, Special Touch Computer Repair-Omaha does not offer warranties.