Norm's Door Service

Dan was great! He found the problem and showed me what is was before he made any repairs. We haven't had any problems with the garage door since!

Called, and had an appoitment for the very next day. The service man called before arriving, and he was on time. He quickly assessed what was wrong, and provided me with a quote. He then asked a few more questions about the overall condition of the garage, and offered to tighten all the bolts and lubricate the whole thing. He started working on the door immediately, and was done with in an hour. The door sounded great, when he was done!

My husband backed out of the garage on his way out of town and forgot to open the door first. We got the door open but couldn't close it. Being winter and kids and I home alone, I had to get the door fixed to close it. I called shortly before closing on a Friday and they had someone out within the hour. Corey worked on the door for a bit and explained what happened. He shared that it was fine for now but couldn't guarantee how long it would be okay and showed me where the outside metal had been pulled away and couldnt be resecured. He also showed me his concerns and gave me some recommendations. Corey was professional and courteous as were the people on the phone. He took measurements for the door in case we decide to replace panels or the door to save a trip out. We also thought the charge would be much more...pleasantly surprised.

They identified the problem within two minutes and gave me a reasonable expectation of how much it was going to cost. They were right on the money. It took them about thirty minutes to repair. They gave me a good guaranty and warranty. I have not had any problems.

We somehow managed to lose our garage door opener and needed a replacement. I dropped by Norm's and with the model number of our garage door opener, and the guy behind the counter (Darrian) gave us a remote. I took it home and tried to get it to sync up with the motor, but it wouldn't work. I called back and was told that we'd have to get a new motor because the circuit board was probably bad. We made an appointment for Saturday morning, when a more knowledgeable employee showed up and found that we'd been sold the wrong remote. He had the correct model in his car and we swapped, so everything should have been good. Wrong. The management at Norm's insisted that we be charged $72 for a "service call." I explained to our rep that the only reason they came out was because we'd been sold the wrong remote. After some haggling back at forth, we eventually agreed to have a "winterization" done on our garage doors for "half price" ($40). We'd never had this done to our doors in our three years of owning the house, so I thought it might be worth it. Not really — our rep just greased up the components and tightened a few screws, something I probably could have done myself. The service guy was very nice and professional, but I still felt "taken" by having to pay for a completely unnecessary service call. I was actually relieved that I didn't have to pay for a new motor and was glad he was honest about the real problem.

Company removed old garage door and installed new one. The employees and owner were all very pleasant and the work performed was excellent. The only problem encountered was they repeatedly did not call when they said they would which stretched the process out over a month longer than originally planned. They eventually did move me up in the rotation in order to speed up the process when they realized the mistake.

Very professional and efficient.

Very competitive quote. Good description of work to be accomplished. Excellent work ethic of the crew.

Did a wonderful job. I didn't need a full blown, brand new set of door (double and single door). When I told them the situation (moving soon so I didn't want to put a lot of money into a new set of doors for which I wouldn't likely recover my costs), they recommended these after-market doors. They were very professional in every way. They showed up when they said they would, did a great job of installation, explained every thing to me along the way. And price was an issue and even that was a winner for me. I will NEVER again consider another company when I need a garage door replaced or serviced!

Christmas Eve and they were prompt, friendly and professional. He explained exactly what was wrong and what he did to repair it. Started the work before I arrived from my work so the repair was almost done when I arrived

Called to find out about having the garage door frame repaired. Tech came out next day (early!!!), explained the procedure, and did the job in less than an hour. He was friendly and answered all questions. It was an excellent experience for me, and he represented the company very well.

Called Norm's after we moved into a new house where the garage door remotes didn't work (even after buying new replacement batteries the day before). Like the other reviewer, we also paid approx $70 for the serviceman to come out and look at the doors. We were aware of this charge when we called to schedule the serviceman to come out (they will tell you about this charge if you ask). Once the serviceman came out, he informed us the new batteries were actually expired (which we didn't notice when we bought them) and he used a battery from his truck that worked. It turned out, not only were our batteries expired, but they were slightly the wrong size so didn't even fit the contacts inside the remote (but it looked to us like it did). We took the serviceman's battery the hardware store to compare and bought the correct batteries, then all the remotes worked. Long story short, unless you are absolutely sure you can't solve the problem on your own, you're likely to be stuck with the $70 service charge.

Good customer service, from quote to installation.

It took a couple of months but after talking to one of the mangers, we get some details on how it was to be fixed and everything is working fine at this time ! ! ! !

No problems what so ever.

Before the service technician left, I asked him if there were any kind of warranty on the springs, and he told me that they were guaranteed for three years, I believe. It seemed to me that I had had the springs replaced not that long ago. After the tech left, I checked my records and, sure enough, it had been less than three years since I had had the springs replaced. I called Norm's to point that out, and within a week a check arrived in the mail from Norm's to reimburse me for the cost of the two springs. I ended up paying only for the labor. I really appreciated their standing behind their warranties and sending me a refund so quickly.

I am returning the 2 new openers but will also dispute the charge with my credit card company. The owner doesn't care. The service manager doesn't care. I will never use Norms Door Service again and recommend that everyone else not use them either.

I will use them again in the future.

They were an hourly early and called first. They did a great job when they came out and the technician gave me some good advice regarding the door. When the door didn't work they came back out and fixed it for free. The reason it wasn't working wasn't even their fault. They did this and fixed it for me for free because a handyman I used to install it wired it backwards. The pricing that they gave me for this service was good also.

The serviceman was on time, and professional. He rapidly discovered the nature of the problem and fixed it. We had to have a new control pad installed. It was done in less than 30 minutes. Works wonderfully well. Should I have garage door problems again I will call Norn's.

Excellent service. Repair man called as promised to alert us he was coming. Work was performed, quickly, professionally, and properly. Would definitely use again.

Our garage door opener stopped working. Our opener is very old, probably 20 years, and we called to get it fixed, and more realistically, replaced. When my husband called Norms and told them our situation, he didn't ask any questions, only set up a time for a technician to come out. While the technician was very polite, he said there was nothing he could do and that we now owed $72. Um, what!!!! $72 to tell us that there was nothing he could do. And he couldn't leave unless we paid him right on the spot. We find out later that Norms could have sent out a salesperson for free to get a new door opener. Had we been given that option, we would have taken it. Also, the $72 charge was never told to us. This was a complete surprise. We don't expect that a tech would come out for free, but give me a break. A five minute visit to tell us he can't do anything then charge $72. I called the company and the woman I spoke with was rude and unapologetic. I said that they need to let people know of the charge, not spring it on them. She said to me, "Did you ask if there was a charge." Well, my bad on that one. We didn't ask, that was our fault. But as the customer, I shouldn't have to. They should be forthcoming and give all of the options. We were not given that. All she kept saying was that her father started the company and they've been in business since 1963. I don't care. They still charged us $72 for nothing when they could have sent out a salesperson to give us a quote. She never apologized. Again, I didn't expect a tech to come out for free. There is an overhead that needs to be paid. But there should be a sliding scale based on what was done. At the very least, we should have been told about the charge so we could make an informed decision on what we wanted to do. I will never do business there and I will be sure all of my friends family and others know of the shady business practices of Norms Door Service.

Called the night before after shop was closed, they called the next day as soon as they opened, and gave me 3 hour window on expected arrival (9am to noon). Arrived at Noon, serviceman examined door briefly, explained parts needed, and warranty on parts and labor proceeded with repair which was obviously something he was well experienced doing. Also explained their yearly door maintainance program, ( which I declined). 40 minutes later, showed me the door was operating normally, politely ask how was payment to be made, took payment, completed paper work and departed. An excellent service experience.

As above....no surprises and all went better that I had expected.

Upon returning home Thursday night (1/13/2011) our garage door opener would not open the door. We discovered one of the large springs was broken and prevented the opener from working. Using Angie's List we located Norm's Door Service and saw they had good ratings. We now know why. I called them first thing the next day and they were able to send a technician that afternoon. He brought the parts needed and within a couple hours the job was complete. The technician for friendly, knowledgable and efficient. We are very pleased with the recommendation from Angie's List and the job performed by Norm's Door Service. We would recommend both to our friends.