Kelly's Carpet Omaha

I went to Kelly's to purchase tile and carpet, even though I had heard some horror stories about bad pricing and availability. I specifically asked for what they had IN STOCK. "Janine Marsh" was my sales rep and while she said tile she could get in "a couple of days", she told me to my face that she had my selected carpet IN STOCK. (I didn't need a lot...about 1100 square feet of carpet and about 250 square feet of tile). However, when my installers went to pick it up the next day, it turns out they did NOT have it in stock and worse, after a couple of days of broken promises, it turned out it would take over a week and half MORE to "maybe" get it in. My tile was the same way--over a week and half to "maybe" get it. Promises, promises. Look, if you want my money, don't LIE to me to get it. I cancelled my order the next day and complained to the Manager. This type of sleazy, poor customer service in order to "make the sale" is unacceptable. I ended up getting tile and carpet from the Mart and Floor and Decor for MUCH LESS money for the same or better quality, and they both had a much better selection, which I picked up THE VERY NEXT DAY. I believe the horror stories now on Kelly's and wish I had just gone with my better judgment in the first place. Overpriced, poor selection, and bald faced smiling liars as sales reps. Shame on them, especially "Janine"!

At this point, I couldn't be more pleased. John worked hard to help me find something that was good quality, looked good and still stay in my budget. The installation crew showed up on time and worked extremely hard and efficiently to get the carpet installed. It has been a long time since I have seen workers work so diligently. They were courteous and professional.

When they came out only one spoke english which is fine. As long is the do a good job. They really just came out and did their job.

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Kelly's Carpet did a great job on our flooring.  They had a wide selection to choose from, the measurement process was smooth and the day we placed our order went well.  We were incredibly impressed with our installer, Justin.  He was punctual and professional.  We appreciated how clean he kept the work area and was very respectful of our home.  
We noticed a few pieces of wood in our entrance that had spots we didn't care for.  They were natural to the wood, but we didn't like them being in the main walkway.  Since he had not permanently set the wood, he was happy to move them to a different spot.
The tile in the master bath looks great.  The grout is a perfect color too.  We are very happy with the results.