Island Creek Landscape is a residential design and installation company specializing in landscaping, hardscapes, landscape lighting, and drainage solutions. Island Creek Landscape is a fully authorized Belgard Contractor and is the only company in the area with the Master Craftsman designation, the highest level of certification from Belgard. Owned and operated by Daniel Griffin, a NC State alumnus, Island Creek is staffed with dependable employees with numerous industry certifications.
Experience was very good. Estimating and service was prompt and professional. Installation was very organized and the property was left immaculate. Plants suggestions were great and completed our current landscaping nicely. Driveway took two full days and was perfect. Very easy to work with and very friendly.
Description of Work: Remodeling of planting beds, addition of new plants, moving of existing plants.Design and installation of new paver and stone driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Dean T.
06/2012
5.0
landscaping, hardscaping
+ 0 more
We learned of Island Creek Landscape as new members of Angie's List. We were impressed with the numerous positive reviews of the owner, Daniel Griffin, and contacted him about our desire to tackle the back yard landscaping project. Daniel promptly responded to our inquiry and met with us several times to discuss our plans, his vision/ideas and what could be accomplished with our limited budget. We shared with Daniel our horrible experience with the landscaper who handled our front yard project last year (Brian Paradise Fine Landscapes - see Angie's List review) and he addressed our questions and concerns in a very straightforward and professional manner. Our goal was to install low-maintenance plants which are native to our area and ones that would work well with our lot, which has mature trees and plenty of shade. Based upon our budget, Daniel prepared a proposal which met our goals and had flexibility if we wanted to do more or make suitable substitutions. One of the primary reasons we chose to work with Daniel was the fact that he has so many positive reviews on Angie's List and he guaranteed the installed plants for one year if they were cared for properly. Daniel's contract clearly outlined which plants would be installed and the other activities associated with the project. He also included a design plan to help us cross-reference what plants were installed and where they were located. Lastly, Daniel provided us with a maintenance plan for us to ensure proper care of the new plans. The three day project was completed on schedule. Our back yard looks fantastic and we wish we had worked with Daniel's firm on the front yard. Daniel also provided us with a hardscape design proposal, which we will likely pursue this fall or in 2013. Our experience with Island Creek Landscape was perfect and we highly recommend this firm for landscaping and hardscaping projects.
Description of Work: Our project was a major residential landscaping project for our home in Plaza Midwood. We wanted to tackle our back yard as a follow up project having completed work on the front yard last year. The scope of the project included a landscape design plan; new plants; installation of new plants, and moving some existing plants. Our yard has an irrigation system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Taylor V.
04/2012
5.0
landscaping
+ -1 more
Our front yard was a jumbled mess of overgrown shrubbery, rocky mulch beds, and spotty grass. We asked Island Creek to clean slate the front yard, by removing all bushes and rock debris, and sodding the entire front yard (small front yard - about 500sq ft). In order to save time on both our end, and Island Creek's - we were able to work up a budgetary estimate via email correspondences with a few photos and measurements to describe the work. The estimate seemed very reasonable, and was within our budgetary expectations. Daniel then came out to get a firm quote and confirmed the exact amount of materials needed (top soil and sod). He finalized the quote, added in our Angie's List Discount, and scheduled our work. His crew showed up on time, was extremely friendly, and efficient. They did a great job cleaning up the debris after the work was complete. All I can say is "WOW!" - what a difference it made to the curb appeal of our home. I would definitely recommend Island Creek, and will certainly give them a call for any landscaping tasks that are out of my realm of capabilities.
Description of Work: Removal of bushes, brush, and rocky landscape bedding in the front yard, and replace entire front yard with sod (~500sf).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,070
Caroline P.
04/2012
5.0
landscaping, mulch, hardscaping
+ 1 more
The experience was great and I love the new wall. Daniel came out the first day and we walked through the plan. The wall is curved to give some dimension to the long and narrow back yard. Daniel drew out the curve and the guys who implemented it did a great job fitting it into the grade of the land. I have much more usable space now. The berm had been covered in silt cloth that I couldn't even cut through to plant anything. All of that has been removed. Soil, amendments and mulch have also been put down so I can plant in the beds. I can't wait to get started! A french drain along the berm was put in to help with drainage and the dry river bed will also help, but also gives me a focal point at the end of the yard. I will definitely work with Daniel and his team when I implement the next parts of the plan.
Description of Work: My house has a berm in the backyard. It creates a long and narrow landscape. I ripped out many of the overgrown evergreens, but then ended up with a blank canvas that I didn't know what to do with. I chose Island Creek Landscape because of other Angie List reviews and paid to draw up a detailed plan that would be my road map. I really liked the plan, but knew I couldn't afford the whole thing at once nor could I do it all myself. So I had Daniel and his team put in the 150' retaining wall and dry river bed at far end to help with drainage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
William B.
02/2012
5.0
landscaping, lawn service, drain pipe
+ 1 more
Our back yard was a disaster area. We had a drainage problem that involved standing water in the yard and major bare spots. We had some trees removed and stumps ground out. Island Creek came in, removed the old soil/tree waste, installed new topsoil, graded the lawn perfectly, installed a french drain system connected to our downspouts and installed sod. The work was performed beautifully and precisely on time. Daniel Griffin is a knowledgeable, articulate and professional landscape person and his crew is also hardworking and excellent. I will not hesitate to employ Island Creek again. We are very pleased and totally satisfied with the results as well as the services we received from Mr. Griffin and his company.
Description of Work: Grading, add topsoil, lay sod, install french drain
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
R Wesley L.
02/2012
5.0
hardscaping
+ -1 more
It went great, they had a pretty tough environment to navigate as my previous patio was a 20x30ft mud puddle. Not only did they install the patio, but went beyond by helping route my gutter downspouts away from the patio and house.
Description of Work: Excavate and install paver patio.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Michael L.
12/2011
5.0
landscaping, mulch
+ 0 more
Everything was perfect. Dug up ground to create 40 square yeards of flower beds. Installed over 100 trees, shrubs, and plants. Then mulched everything. And the kicker, they cleaned up after themselves. Not one complaint.
Description of Work: Daniel and his team transformed my plain yard into something I could only dream of. They were all professional, respectful, and care about their work. I am still in shock of what I get to come home too. No need to call anyone else if your searching for a landscaping team.
From the onset, Daniel has been extremely professional, prompt and proactive. One of the first landscapers to respond to my inquiries back in September, Daniel has been very involved from start to finish of the project. He consistently reached out to me to advise of timing for next steps and stayed on top of the project from beginning to end. The pricing estimate he provided was very reasonable and the project took 5 days to complete (start-to-finish). The crew was very punctual and I was extremely impressed with how quickly they accomplished the job. Ryan, the "foreman" was meticulous in his supervision and there was nothing he didn't miss. There were a number of little extras he and the team did for me that were not included as part of the formal estimate - installing the drainpipe from the gutter downspout to the swale, installing a stone "pad" for the trashcans, trimming the trees, installing a new bed around an existing tree at side of yard, etc. In addition, my neighbor was having an issue with her gutters and erosion and Ryan personally went over and filled the hole with gravel and cleaned out her gutter at no charge. In the spring Daniel and team will begin Phase 2 which will include laying Zoysia sod and installing additional plants in the bed in front of the house. I couldn't have been more please with the quality of the work and the professional way in which they handled the work form start-to-finish. I have already recommended Island Creek to friends who are in the market for a good landscaping/hardscaping company.
Description of Work: Graded rear of property and installed a rock swale, cut a bedline and built a berm/natural area running the length of property filled with a mix of plants (Cameilas, azaleias, hydrangeas, hostas, ferns, etc.). Removed existing concrete patio & walkways and installed new Belgard (Dublin Cobble) paver patio, steps & walkway (backyard). Created new bedlines on the side and in front of house to include various plants (Dwarf Yupon Holly, Kaleidescope Abelia). Killed off existing bermuda grass/weeds in yard (3-4 treatments) and aerated and seeded with Rye for the winter. Installed drain pipe to run from gutter downspout to the swale at rear of property. Trimmed trees in front and side yard. Created new bed around holly at side of house and pad area for trash cans.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
MAXINE S.
12/2011
5.0
landscaping, drain pipe
+ 0 more
I contacted several structural companies to determine the cause of a wet wall in my exercise room that is in my basement. All agreed the problem was not structural but could be solved with landscaping. I spoke with Daniel Griffin, who came out and did an initial assessment in July. His initial assessment was the slope of the yard was toward the house however he felt he should investigate further. We agreed he was start after I removed several old shrubs and a crape myrtle tree from the area. This work was completed in early October. Daniel followed up with me on a regular basis to determine when I wanted the work done, despite his very business schedule. On November 16, Daniel sent over Ryan, a member of his team, who first tested the drainage and found not only did I have a slope issue but the drainage pipe had been installed incorrectly in 1995. This caused the water to run back to the house. Ryan dug out the drainpipe, re- laid so it had positive drainage and brought in soil to raise the slope of the yard.
Description of Work: Island Creek performed the following services: Labor to check to make sure the existing gutter pipes are working, clean, add soil to the foundation to create positive drainage away from the house. Includes soil for the foundation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Philip H.
12/2011
5.0
landscaping, hardscaping
+ 0 more
After looking at several patio installs both online and around the area I drew up my design and went to Angie's list to review the top rated companies. Daniel (the owner) promptly returned my call and set up a time to meet and review the project, the other companies were slow to respond and one never did. After meeting with Daniel and the other companies representatives I chose Island Creek because Daniel asked the most questions on what I wanted, helped tweak the design, met with us several times before we had decided who would do the project and set up appointments with past customers of his so we could see his work all of which provided an excellant and professional experience before any work began. The installation began in mid July and it was hot that whole week, easily 95+ degrees everyday with no clouds in the sky so the crew started early and worked as long as they could each day without complaint. We provided drinks, snacks and anything else we could to try and give some relief from the heat and the crew was always courteous and thankful. As you would expect with any project there are always unexpected challenges so when they appeared Daniel would discuss the issue and options with us to make sure we were happy with the results. As the project was nearing completion we made a last minute decision to install a small walkway to the patio and even though it was not in the plans Daniel worked with us on a design and got the extra work completed. In the end the patio turned out better then we thought it possibly could, we were simply amazed at the final result and the quality of the work that was done. The crew topped of the project with some minor landscaping of the area's around the patio and reseeded area's of the lawn that needed it. It's been a few months since the project was finished and Daniel has come out a couple of times to answer additional questions we've had and is always prompt to return calls or email. I highly recommend his company for any sort of landscape or hardscape work you may need.
Description of Work: Installed a Hardscape patio with retaining wall, walkway and stairs. The Patio is a blend of two styles of pavers with a twelve foot paver circle as the center piece.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
HARRY & Stephanie G.
08/2011
5.0
landscaping, lawn service, mulch, hardscaping
+ 2 more
Very professional, creative and knowledgable. Work was outstanding. Daniel is a joy to work with as well as his crew. Will continue to use again and again.
Description of Work: stonework for new retaining walls, landscaping in other areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TIM F.
08/2011
5.0
hardscaping
+ -1 more
We have used Daniel and Island Creek before however this time they out did themselves. More than a new patio, a neighbor calls it, an addition of living space. We are extremely pleased. The care and preparation taken during construcion is second to none. These guys were prompt and worked hard and cleaned up at the end of each day. Daniel made some recommendations and WOW..They are the best value of anyone I have had to do work for us. Going to enjoy this space for a long time... thanks Island Creek!!
Description of Work: Grading, dranage and construction of a patio with pavers and exterior lighting...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Michelle B.
06/2011
5.0
landscaping
+ -1 more
Daniel came out to provide the estimate, arriving promptly and following up by providing us with an estimate very quickly. He listened to what our plant preferences were (low maintenance and not too flashy) and sent us an estimate describing plant placement along with the exact names of the plants so I could google them to see if I liked them. He was able to squeeze us in while working on another job in the area and his guys completed the job in about 1/2 a day. The plants looked great and Daniel emailed us a watering schedule so we'd know how to take care of everything. I wanted to wait a couple months before posting this review to see how the plants have held up. So far so good. They're definitely feeling the effects of the high temperatures we've been having, but they're still holding their own. I would highly recommend Island Creek for anyone considering having some landscaping done.
Description of Work: All plants in two beds in the front of the house were removed and replaced with new plants/bushes. Additionally, plants in a large side bed were dug up and replaced with new plants.
We could not be happier with the finished product, the hardscape patio in particular is just stunning. This is our second or third project with Daniel and Island Creek. As per our other projects, Daniel's professionalism and concern for keeping his commitments is striking. As far as the timeline, Daniel said that he'd have the project done in about a week once he started, and that the start date depended on the weather, but that he'd schedule our project 4-5 weeks out. About 4 weeks later he called and said that he was ready to start, and sure enough the project was done by the end of the week.
Description of Work: Daniel turned our back yard from an eye sore into a beautiful setting for cook outs and family fun. He replaced our old mix of grasses and weeds with Zoysia sod, added irrigation to keep it green, created new beds for flowers and shrubs and filled in the gaps with mulch and pine needles. But the centerpiece of our project is the hardscape retaining wall, steps and patio. Daniel also replaced a drainage system that I installed myself many years ago with a french drain. He included routing the gutters into the unground system. He also removed an old shed that we had in the back yard, and an old swing set. He regraded the yard - which is essentially a small hill - so accomodate the patio and steps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Michael W.
05/2011
5.0
landscaping, masonry, pavers, gravel, drain pipe
+ 2 more
Daniel arrived for the quote when he said he would and returned calls promptly, unlike other contractors. He was very professional in the quoting process, it was easy to tell they are professional landscapers. The project took two days, first day repaired the drainage (this is the first time in the past 6 years that the yard had no flooding) and the edgers were started the first day and were finished the following day. At the end of each day, they cleaned up the area where they were working - this was a surprise and truly shows their professionalism. We did have one minor problem with the stone work, but it was repaired the following day with no issues whatsoever. I would highly recommend them.
Description of Work: Repair of back yard drainage (6" pipe, french drain) and repair of stacked stone edging around beds. This was a repair to work that was performed by another landscaping firm. I should have used Island Creek in the first place.
My overall experience was very positive and I would recommend Daniel and his company to anyone looking for quality landscaping/paving work.
Description of Work: I moved into a townhouse with a back yard the size of a postage stamp. It consisted of grass/weeds and a small concrete patio, on a slope with drainage at the bottom--totally useless and very unattractive. Daniel was very prompt to respond to my call and came out to view the property and discuss options. I had an idea of what I wanted and asked for his input. He was extremely helpful and pleasant to work with. He submitted a bid within days and we agreed upon a plan. I told him that I had company coming for Thanksgiving and I would like to have the yard finished for that holiday. Time was short, but he said he would do his best. Daniel and his crew arrived days before Thanksgiving and had the project completed and looking great for my company. I had asked for a backyard I could use, mostly pavers with shrubbery, plants, one tree around the edge. I had a privacy issue and the shrubs planted along that side are big enough that they will fill in within a year or so, also, a great variety of plants was used. In addition, I asked for some kind of step/landing leading up to the back door. In order to do everything I wanted, they had to remove the concrete slab, move the drain and level the property. They then laid pavers in a very attractive arrangement and added the landing I had requested. It's just what I wanted and I continue to receive compliments on it. I now have a backyard I can use and look forward to some happy times outside this summer. The reason why I marked the price N/A is because I didn't get any other bids, so don't know how the price compares with other companies. I believe I received the best for the price I paid and would do it again!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
ERIC P.
04/2011
5.0
landscaping, hardscaping
+ 0 more
Daniel does everything right, from the initial quote to job completion. He is thorough, professional, and knowledgeable in his field. One of the things i liked the most about doing business with him was his attention to the job. He was at the job site almost every day at some point making sure everything was done properly. His crew was courteous, hard working, and cleaned up thoroughly at the end of each day. Our project was a combination Hardscape/Landscape job. I received four quotes from highly rated Angie's List companies. Island Creek was priced near the high end but not the most expensive. Daniel's quote was the most detailed and organized and he provided good references. Once we selected his company, he started the job on time and finished within the time frame that he expected. I could not be more pleased with the outcome. The wall is fantastic. It completely transformed our front yard. We have a beautiful new wall which adds tremendous character and gained much needed lawn space for our children to play. I was also impressed with the new plantings. I have to admit that this part was not as high of a priority for me. I was very focused on the more labor intensive wall and concerned that it met my expectations. But after the plants went in the newly created beds, I could not believe how nice it all looked together. The newly sodded lawn was beautifully laid into place. Daniel was very helpful and knowledgeable in explaining to me how to care for it particularly in the first few weeks. I could not be more pleased with my experience with Daniel's company. As a side note, he is a true gentleman and an honest businessman. Well done! I would definitely use them again.
Description of Work: Installed a Bellgard Century retaining wall approximately 350 sq ft. of block. Excavated hill and removed existing bank that was covered with Juniper. Installed Zoysia grass sod (removal of old fescue, addition of Top soil, tilling and prep for sod). Created new beds with multiple new plantings (azaleas, Knockout roses, abelia).
Daniel came out and we discussed various items we were looking to get fixed with the landscape and retaining wall. The existing landscaping plants were old and needed to be replaced. He came back with a proposal in a few days. They had a great price (compared to others) and we discussed the plant material that was going to be used. We made a few changes and he discussed the downside of a few plants we were thinking about using. Took a few weeks for us to get on the schedule which was not a problem for us. Came out on date promised and completed the majority of the work on that day. Daniel had a few questions on the day of the work and we worked through all the details. Came back out the next day to finish a few things. We added replacing some sod at the last minute and he said no problem. Also, we decided to reroute some drain pipes at the last minute, again, no problem. Really very easy to work with. Everything looks great. They did an excellent job. No problems or issues with any of the work. The retaining wall repair looks great. Landscaping is 1000% better than what we had. Everything flows great with the plan he provided. He even put pine needles in existing beds that he didn't work in. I would not hesitate to recommend this company. They do great work at a reasonable price.
Description of Work: Removed and replaced landscaping in front and on side. Made a new border bed in back with landscaping. Fixed brick retaining wall. Replaced sod in one area in front yard. Reroute of drainage to reduce water flow on plants.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Catherine O.
03/2011
5.0
landscaping, hardscaping
+ 0 more
I contacted 3 A rated Angie's List contractors to bid on my project. Daniel was, by far, the best of the group. He provided the most detailed and thorough quote and revised it a couple of times as we talked through the project and changes needed to be made. He made it all work within the budget I had. His crew showed up on-time every day and worked hard. The project took about a week from start to finish. The end result is that my backyard has been completely transformed! It is even better than I imagined it would be. I highly recommend Daniel to anyone looking for a landscape contractor and I would definitely use him again.
Description of Work: Install paver patio, create beds and plantings in backyard. Update irrigation. Lay sod.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Kerrie L.
03/2011
5.0
landscaping, hardscaping
+ 0 more
They did a wonderful job. We are still getting compliments on the change.
Description of Work: Removed timbers surrounding hill/retaining wall. Replaced with a Keystone Century wall and a drainage system behind the wall with a downspout around the back and down side of driveway.
They are very good. Nothing is ever perfect, like perfect, perfect, but that doesn't seem to happen anymore. They are very good in terms of their service, professionalism and clean-up. I would be using them in the future as they would be coming back to do some more work.
Description of Work: I have used the services of Island Creek Landscape a couple of weeks ago. They did a lot of work for me including landscaping, excavating, hardscaping and pavers. They did stone and gravel. They also did mulch and topsoil.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BILL B.
11/2010
5.0
landscaping
+ -1 more
The shrubs were in very good condition and large for being 3 gallon plants. James arrived early on the scheduled date to accommodate our schedule. He installed the plants where we had markers set up. The whole process went very well. We have used Island Creek Landscape several times and have always been pleased by the work they do.
Description of Work: We had ten shrubs installed, along with added soil conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$271
Susan M.
10/2010
5.0
landscaping, mulch, pavers, gravel, hardscaping
+ 2 more
Daniel and his team were very detailed and very professional. We were quite happy with the quality of their work and we appreciated their patience and responsiveness when we had requested changes. We would definitely use them again and highly recommend them. In fact, our neighbors used them for assistance with paver work in their backyard and remarked at how impressed they were with Daniel's team's skills.
Description of Work: Backyard: Fixed drainage issues in backyard (created catch area with basin on uphill side of yard and piped it to lower yard...installed 1 ton of riverstone...installed 35' of pipe to the ac drain to get water away from house) Installed 12x13' cobblestone utility patio off of deck Regraded backyard, filled with dirt, laid topsoil & 5.5 pallets of sod Transplanted some plants, enlarged beds, added topsoil and reinstalled plants; installed mulch to plant areas and around swingset Front yard: Removed existing plants and retaining wall blocks Added topsoil and 25 plants (new tree, plants and flowers) and mulch Installed 300W transformer and lighting (3 pathlights & 8 uplights); waterproofed wiring/connections and resealed the expansion joint
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,450
Jennifer L.
09/2010
1.0
landscaping, pavers, gravel
+ 0 more
They came for a quote on a retaining wall and some patio/stone work. We ended up only wanting them to complete the patio/stone work. When we asked them if they could complete the patio work we were told that it was too far to drive for them to complete the $500 project we needed. Really? Why are they even accepting quotes on areas that they are not willing to drive to?
Description of Work: No service was performed.
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
Response from Island Creek Landscape
Island Creek Landscape was contacted by the customer to look at and give our opinion on the best options for a retaining wall, edging options, and repair a small area of pavers/flagstone. After providing a free consultation and estimate that totaled approximately $4800 dollars, and included all the above mentioned elements, the customer asked if it would be cheaper to use stones they already had on the property instead of buying new stones. At that time, they didn’t mention that they were not interested in any of the other work which was quoted as one contract. If they had, we would have notified them at that point that we would not be able to do the repair any cheaper. Island Creek reduced the repair line item from $750 to $550 considering the rest of the contract was still on the table. Upon receiving the revision, the customer notified Island Creek that they only wanted the paver repair. The repair was a very small part of the contract that was priced as if we were going to be on the property installing the retaining wall at the same time. Island Creek offered to perform the repair at the original price, but could not install it at the reduced price because it was priced in conjunction with a much larger project. At that point the customer notified us that she was not interested and posted a response on Angie’s List that failed to mention we did agree to install the project at the originally quoted price. Due to the scope of the work, materials, labor, and overhead that would have been involved in the repair, we were not able to perform the repair as a stand alone contract at the reduced price. Even at the original price, it was never intended for the paver repair to be a stand alone contract, but we were willing to honor the originally quoted price to satisfy the customer. The customer received nothing but professional and courteous service through the entire process. They were satisfied with the service and attention they had received at one point because they did ask Island Creek to work on their property. It seems they took it personally when we were not able to perform the work as cheaply as they wanted. We tried to contact the customer on 3 separate occasions to discuss the issue in person, but they would not return our calls. We hope that the other 65+ A reports that are on the website outweigh and overshadow the one bad grade that we were given in the 5 years Island Creek has been in service.
CATHERINE H.
06/2010
5.0
hardscaping
+ -1 more
I contacted Island Creek Landscape for an estimate to replace our pool deck, which was old (rotting) wood and brick pavers. Daniel came out to talk about what I was looking for and got back to me with an estimate quickly. I got an estimate from two other companies and Island Creek's was the most reasonable, and his schedule estimate was more in line with what I needed. Daniel continued to work with us to make sure that we got the most for our money, while staying within our budget. He reworked the plan several times to that end. Work started as promised, and the entire crew was on time and very professional. Once we got into it we decided to add an additional area to the patio, and Daniel accommodated our requests with no problem. Daniel's design suggestions were perfect - he recommended a different pattern in one area and they were very careful about leveling and the visual effect around the pool. At one point, they realized that my pool was not square, and they took extra measures to make sure that once the pavers were laid, we would not be able to "see" the problem. Indeed, had he not told us about this and altered his design, we would have never known! The finished product is absolutely beautiful, and we are enjoying their work every day. The customer service, attention to detail and quality more than met my expectations and I will gladly recommend Island Creek Landscape to anyone, and we will certainly use them again in the future.
Description of Work: Removed old wooden decking and brick pavers from around in-ground pool.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Pavers and Hardscaping,
Drain Pipe Installation,
Stone and Gravel,
Excavating,
Patios,
Masonry,
Landscaping - Lakefront,
Landscaping - Lighting,
Outdoor Kitchens
FAQ
Island Creek Landscape is currently rated 5 overall out of 5.
Island Creek Landscape accepts the following forms of payment: Check
No, Island Creek Landscape does not offer free project estimates.
No, Island Creek Landscape does not offer eco-friendly accreditations.
No, Island Creek Landscape does not offer a senior discount.
No, Island Creek Landscape does not offer emergency services.
Yes, Island Creek Landscape offers warranties.
Island Creek Landscape offers the following services: Landscape and Hardscape design & installation, landscape lighting, landscape construction, horticultural maintenance & drainage systems.