Neli Virtual Appliance Repair

Bob L was very knowledgeable and helpful. He guided me to diagnose the control board is bad. Hopefully this fixes the problem.

Our old fridge was dripping water. Bob walked me through the fix quickly and professionally. He was fast, clear with his instructions and throrough.

It went well. James was excellent and helped us with what to do going forward. I am somewhat handy and I love this method of diagnosing a problem. I will use them again in the future

Neil did great. Very professional in dress and demeaner; delivered bad news well

This service was amazing! Harmond walked me through each step on our video call and was patient when I had questions or did not understand the next step. It was so convenient and fast, and only $35. I am so pleased and now my microwave is fixed!

It went great and I left Harmond and Neli a great review on the chat survey that I wish I had copied to past here as I wrote everything I felt about the Tech and the company and it was all good. I will be using the Neli services again when any of my appliances need attention / repair. Thank You Neli.

The tech diagnosed quickly and with confidence and showed me what to for some next steps! Super easy and very helpful

They were quite professional came in and Resolve the problem and fixed it. Very professional people I highly recommend them. Did magnets on the refrigerator also.

It went great. The repair person was so calm and helped me through everything. Very knowledgeable and made me feel confident that I can do this. This is a fantastic service. I wish you all the best as your company grows. Warmly, Susan Daniels, Salem, Oregon

The whole process with Neli was great. Harmon was my tech and he was knowledgeable and very patient walking me through the process of diagnosing the issue with my refrigerator. I will order the part and plug it in when it arrives and then be back to normal. I would use this service again. It was very empowering.

Quick, easy diagnostic process with a personable, highly professional technician. Took ten minutes to find the problem and email me the part number for my dryer. Outstanding service.

Excellent quickly pinpointed problem and how to resolve.

Perfectly! James was awesome: informed and friendly!

Unable to repair washer. Had to purchase new one. Waiting on refund for what I had previously paid

It went great. This is the first time I ever tried virtual repair services. Once I booked the appointment and told them the general problem and the model number of my refrigerator, they sent me a confirmation email along with a link to the app that is used for you and the technician to connect. Also, they sent a list of items that I might need for diagnosis and repair. I found the technician to be extremely knowledgeable. He knew the components of the ice maker like the back of his hand and was able to tell me what to do to remove it as well as to take it apart to look at some of the internal parts to determine what had happened. He understood and was able to explain how it works so I learned a lot about how ice makers work and why certain problems that I have had with this one might occur. In my case, the ice maker was getting stuck in the fill position which was causing water to flood my refrigerator and kitchen. Its unclear why exactly it got stuck, because there didn't appear to be any burn out in the motor, but this model is 17 years old so the best bet is to simply replace it. I feel confident now that I can replace it without assistance. I would definitely do this again. Harmond was great and being able to schedule something the same day as well as learn a little about how to service myself was well worth the money and much less expensive than waiting for a service technician to show up to my home. If you're a little bit handy, I would definitely recommend trying it out!

We had them for repairing our appliance. Many many thanks to Roy from Neli Virtual Appliance Repair.

He only got the top unit to work. He did not fix the problem and we have not heard from hiom since.

I had called everyone that might help me fix my dishwasher...pumped the septic, snaked the main sewer line, called appliance repair, replaced the heating element, verified that the drain hose went from high to low; my dishwasher was still back flowing scrud onto my clean dishes at random times. Signed up with Neli, and had the answer to my problem in 15 minutes. James F gave me the part number for replacement and wa-laa, I’m waiting for it to come in the mail. I am very impressed and will use this service again as needed.

Technician, Cameron, great people skills and very knowledgeable. Very honest in the diagnosis and in the probable longevity of my appliance. I will definitely use them again!!

It went great and Harmond was extremely helpful.

Robert was incredibly professional. Even with some initial technical issues (on my end) he was calm and personable to deal with. His information was quick and correct. He saved me considerable time and money in servicing my washer. Thanks you Robert!

Very well, it took 30 minutes to solve

Tom was knowledgeable, patient, and helpful. I am complement with tools but I don’t know washing machines. What I needed was his experience and his knowledge and that’s what he gave me.

I received one contact, which was posted as being in North Carolina. I live in Tallassee, Alabama, so I checked back with Angie's List and heard nothing further. I then called Sears Repair and had the work done to my total satisfaction without having to wait on communication again, from Angie' List. Had I not looked elsewhere, I would still be waiting on service from Angie's List which was not going to happen. :-(

Great. The tech walked me through the diagnosis using the video chat app, and sent me a link to buy the part I need. I will install it myself.