Founded 1973 • With Angi since January 2007
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 69 reviews
Christina M.
07/03/2022
We have had issues with this company since we got it installed first they installed a unit knowing that our house we need more wattage and didn’t update it or tell us second for the entire winter of 2021 no heating and when we called we were only Greeted with disrespectful tones and lies with no resolve the owner came by earlier this year to so called fix the issue just to have a agent come back a few months later to find A Freon link that they didn’t charge for replacing the freon because they never fixed the leak this company is horrible and i would allow them near my house unless you wanna pay 8000 for a unit that doesn’t work. Approximate cost of service includes all fans and heaters purchased during the times we didn’t have proper AC or heating and The pain is suffering currently owner is saying that the state won’t allow our house to be lower then outside heat Index never heard of that before
Description of Work
Hot summers and cooled winters
Category
heating & air conditioning/hvac
Alton H.
11/25/2019
Chip M.
03/13/2018
This is what they charged my 83 year old mom neglecting the "price up front" policy. The repair man told my mom he had to leave for thirty minutes and would be back to complete the install. After the work was done he gave her the invoice for 397.06. She felt she had no choice but to pay it. I called the owner and he told me his prices were in line and competitive and that they do not take advantage of the elderly or price gouge. I will post the invoice ,you be the judge.
Description of Work
On a cold Monday morning my 83 year old mom called this company because the owns parents went to her church. She told them her thermostat was not working. They ended up replacing the thermostat.
Category
heating & air conditioning/hvac
Rosemarie S.
08/23/2017
They are quite excellent. I use them once a season to check the system before we go into a new temperature cycle. I don't think they are cheap but I think it's a good value. They are very efficient and completely effective. We've never had a problem that they haven't been able to handle and they keep things running well. So I don't really have problems. They are professional. I like that they have a staff that answers the telephone and does their scheduling, so I don't have to wrangle someone and leave messages back and forth. They have a professional quality office staff that does their scheduling. Their service men keep to their schedules, if there is a delay they let me know, that has happened on one occasion. And they do the work.
Description of Work
Routine unit check.
Category
heating & air conditioning/hvac
Son D.
08/15/2017
Excellent experience, they were on time, very professional, and cleaned up afterwards. Quality installation and workmanship. The owner even came out a few days before the scheduled city installation to look over the installation to ensure an issue free inspection. Highly recommended, every one from the office staff to sales person (Patrick Downs) was customer focused, sincere, and honest!
Description of Work
Replaced A/C self contained heat pump unit.
Category
heating & air conditioning/hvac
Lynn C.
06/30/2017
susan H.
06/19/2017
It went well until I went to use my air. It was not hooked up correctly. I called next morning and they were out promptly. There was a rebate on my unit. The owner comes out to do his own inspection and then applies for rebate. It was over three months before he came and I had to call to remind them it needed to be done. I also had another issue under my house that they would have had to see but never mentioned. It was not part of their job, but it would have been good customer service to let me know I had something that needed attention. Otherwise, I was very satisfied with the work.
Description of Work
I converted my system from propane to all electric. So had whole new system installed.
Category
heating & air conditioning/hvac
Marilyn B.
05/01/2017
Great. There was a small mis-communication when the installer came out, and someone came right out and fixed that so that the rest of our contractors did not have to reschedule.
Description of Work
Install vents to and intake to existing system to finish a bonus room.
Category
heating & air conditioning/hvac
Donald D.
01/18/2017
We are on an annual contract with them. We really like the company a lot. They are excellent. We pay an annual fee for them to do that. Whatever that annual fee is, we didn't receive a specific charge for that. They come and do it but we have that contract fee but I don't remember what the total cost of that is. For price, I think they were very fair but they can be better. The reason why we stayed with them is that they do not up sell us. The come in, do the work and they do exactly what is needed. They don't up sell, that is the reason we left the company prior to this one.
Description of Work
They did a winter check. That is part of the agreement we have. They come out at least twice a year.
Category
heating & air conditioning/hvac
Donald D.
01/18/2017
Charlie G.
03/22/2016
Went very well. We'd had maintenance done by Mitchell about a year ago. We keep their number on the fridge as we know they're responsive and reliable as well as reasonable. We consider them our go to company for a/c or heating problems. Very glad we found them on Angieslist.
Description of Work
Replaced a couple of burned out capacitors and blower motor.
Category
electrician, heating & air conditioning/hvac
DeWayne W.
10/30/2015
The Mitchell sales rep (Dennis) came to our home and did very thorough room by room measurements along with inspecting our current HVAC systems and duct work. We also discussed specific details of the project and options relative to what I was looking for in the new systems. Dennis came back in a day or two with several estimates, however they did not include pricing options for gas heat and new duct work for upstairs which we had specifically discussed during his original visit. Dennis said he threw the proposals together quickly because he was in class and forgot to include options we discussed which is understandable, but said he would work up the additional estimates and get back to me. That was over a week ago and we've never heard anything back from Dennis, but he seemed very skittish about his company penetrating the roof to install a vent for the gas heater so perhaps our project was too involved for them to handle? Dennis seems to be very knowledgeable and personable so we were surprised when he did not follow through with what he had told us he would do. We had high hopes after reading the positive reviews of Mitchell Heating and Cooling however our experience with them was unfortunately another disappointment.
Description of Work
Provide cost estimates to install two new HVAC units and new duct work.
Category
heating & air conditioning/hvac
Tammy S.
08/10/2015
We decided on using Mitchell's Heating and Air because of the good reviews they got on Angie's list. We wanted to make sure we did all we could to insure a trouble free system because we have had precious bad luck with the heating and air units at our business and at home. We never knew if it was because of the name brand of the units or the service techs and companies we used. We wanted knowledgeable service technicians and a good product this go round. We feel that our homework paid off. Mitchell's did a great job and we will be using them for all our air conditioners/heaters from now on. From my experience the owner of this company is a well qualified perfectionist and he instills his work ethics to his workers and holds them accountable to a standard of professionalism and expertise. Hopefully we can finally say we have good luck with out units!
Description of Work
Mitchell Heating and Air took out our old heating and air unit and installed a new Trane heating and air conditioning unit that services our main floor. Later they came back and serviced our lower level older unit that was not working correctly.
Category
heating & air conditioning/hvac
Loesje T.
05/19/2015
Mitchell Heating and Cooling covered all the bases! They were professional, clean and respectful. The job was done in one day. It was the folow-up that made the difference. Company representative(s) came to check to be certain the installation was done correctly. They they facilitated the city inspection that completed the project. Could not have been more knowledgeable and accommodating. I now have someone I can count on and feel comfortable knowing the job was perfect.
Description of Work
Installed a new HVAC Unit
Category
heating & air conditioning/hvac
Timothy L.
03/30/2015
They eliminated our electric furnace and AC and installed a new one. The gentleman that came out and talked to us about the product, which was a very new, was very helpful. It has a heat index of 97 which is one of the reasons we went with them. The people that came out to do the work were all very professional and new exactly what to do. They were able to tear the old system out and put the new system in without damaging anything. It’s been working beautifully.
Description of Work
They installed a new furnace system.
Category
heating & air conditioning/hvac
Victoria S.
02/27/2015
Very nice people both on the phone and in person. Clear about costs, even tried to save me money by telling me I could insulate the pipe myself (had him do it anyway since he was here). Did not treat me like I had "stupid" written across my head (it seems like as a woman, I get that A LOT from the service men in this area). Will most definitely use this company again.
Description of Work
My condensation pipe cracked from my heater to the outside. Fixed and insulated it, and actually found a flaw in my system that explains why one room in my house gets little to no air - original contractors set it up to the wrong zone!
Category
heating & air conditioning/hvac
Carole K.
12/23/2014
Cindy C.
11/25/2014
Appt. was for 3:30 but I got a call at 2:30 saying they had a cancellation and would it be ok for them to come earlier. It was and Richard showed up about 3:15, which worked out great for me. He was professional and friendly and got right to work. Didn't take that long and I had a coupon I was able to use, which was nice. I will be using them again for any future needs I may have.
Description of Work
Routine maintenance on heating unit
Category
heating & air conditioning/hvac
Service Provider Response
Thanks for the Positive Feedback! We love Richard, too! I will definitely let Richard know that you appreciated his professionalism and hard work. We are always looking for great company ambassadors like Richard. It never gets old hearing that our team members are positive representatives of our family-owned business; while satisfying our customer's objectives. Please let us know if you have any additional questions or concerns about your HVAC Systems. Allen MitchellJan P.
10/08/2014
I contacted Mitchell Heating & Cooling based on good reviews on Angie's List. I was not disappointed. They arrived on time and quickly diagosed the problem as a defective coil in my A/C unit. They also let me know that at 4 years old, my unit should still be under manufacturers warranty, something we did not know. They took care of contacting the manufacturer to confirm that the warranty was still in effect, so the part cost me nothing. They came back 1-1/2 weeks later, replaced the part and checked that everything was working well. I could not have been more pleased with the experience! They did what they said they would do, on time, professionally and courteously, and for a reasonable price. I highly recommend them.
Description of Work
Replaced defective coil in A/C unit.
Category
heating & air conditioning/hvac
Service Provider Response
Thanks for the Great Feedback! We never get tired of hearing that our team members are representing our company in a positive light while satisfying our customer's expectations. I will definitely let Richard know that you appreciated his efforts. We wish we had ten more employees like Richard. Please let us know if you have any additional questions or concerns about either of your HVAC Systems. Allen Mitchellterri Z.
09/13/2014
The electric wiring was exposed and frayed and a circuit blew. It was not wired properly at install. I will definitely use him for future HVAC work.
Description of Work
Alan came on a weekend to fix my broken AC unit. He was very professional, kind, courteous and knowledgeable. Diagnosed the problem quickly and had it fixed in about an hour. Reasonable price for excellent work on a Saturday night.
Category
electrician, heating & air conditioning/hvac
Service Provider Response
Thanks for the positive comments Terri! It was a pleasure talking with you Saturday evening. Since we placed the thermostat wiring in liquid tight conduit, you can safely run the weed eater around your gas pack without worrying about damage to the wires. Please let us know if you have any additional questions or concerns about either of your HVAC Systems. AllenLandon S.
07/23/2014
We called Mitchell at the recommendation of friends in the area when our air conditioner stopped cooling and the company who installed it for us 4 years ago (not Mitchell) was completely unresponsive to our request for service. Richard Cash was the service technician we dealt with exclusively. Richard went out of his way to find not just the problem, but the root cause of the problem. We ended up having to order a new part for the unit (that they don't normally sell). It took a while to get the part in, but were constantly in touch on status. Once the part arrived, they put us on the schedule very quickly Much longer story short, we found Richard excellent to deal with, extremely professional, did exactly what he said he would, and was very personable. That experience extended to the rest of the entire company. The office staff was on top of their game, very helpful, and extremely professional. All of our questions were happily answered and they provided status updates when we needed them. Any question or issue we encountered was dealt with quickly, properly, and to my complete satisfaction. This is a company that totally stands behind their work and they proved it to me beyond any shadow of a doubt. After such a horrible experience with that other company, it was truly refreshing to find competent professionals who do what they say they will and stand behind their work. Suffice to say, Mitchell has earned another repeat customer. I will not consider calling anyone else for this type of work in the future.
Description of Work
Troubleshoot and repair HVAC system.
Category
heating & air conditioning/hvac
Alexandra B.
06/04/2014
Disappointed with lack of follow-up by Allan, who promised to email us the same day with an estimate on additional work. He has not responded to ANY of our emails and telephone messages left at his place of business.
Description of Work
Allan came and repaired our air conditoning system. It is working well.
Category
heating & air conditioning/hvac
Geoff C.
05/16/2014
Very professional and prompt. Had my A/C unit stop cooling. Came out checked it out and it just needed Freon. Would use again.
Description of Work
Added Freon to A/C
Category
heating & air conditioning/hvac
Service Provider Response
Thanks for the positive feedback! We love to hear it. I will let Anthony know that you were happy with his service. Please let us know if you have any additional questions or concerns with your HVAC System. We Appreciate Your Business! Allen MitchellJillayne H.
03/29/2014
Excellent service. Many companies do not serve this small town. Called before arrival, arrived on time, pleasant and courteous. Invited me to look with him at what he was doing and explained everything. Complete detail of services on receipt.
Description of Work
Inspection of HVAC to determine whether it needed replacement
Category
heating & air conditioning/hvac
Robert C.
01/06/2014
No problems. Sales person, Charles Alverez, came to the home and then provided a written quotation. We accepted the quote within 5 days and material was placed on order. Components arrived approximately when expected and installation was scheduled in a timely manner. Installation crew arrived as promised and completed the job within one day. A couple of minor "glitches" occured during install which were quickly resolved without drama. No change to the quoted price. All work was completed and unit is working as expected. Installation crew did not collect the monies due. Instead, after unit had been in service for about a week, Mr. Alverez called to see if all was well and then stopped by for his payment.
Description of Work
Furnished and installed a whole house steam humidifier.
Category
heating & air conditioning/hvac
Phone
Address
4805 ROGERS RD
Rolesville, NC 27571
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