Pioneer Exteriors

Very professional

unknown

We were in contact with 5 different contractors to get costing for the work, some of whom only installed standard sized doors and others did not do replacement gutters at all. We decided to go with Pioneer Exteriors for a number of reasons: 1. The consistent follow up by the owner of the company, Lynn Pittman. 2. He called ahead to confirm the time/date/day, of the appointment and he was on time for the appointment. 3. He didn't waste our time with a lot of 'sales pitch' or 'glad handing', but he took his time to explain every aspect of the work we needed to have done. 4. Lynn asked us questions as to what we wanted as apposed to telling us what he ?could do for us?. Then he explained the construction of the doors and why he uses and recommends these particular doors, because of their quality construction and the factory?s attention to detail. 5. He gave us the time we needed (several weeks) to make our decisions with the understanding we were getting several estimates. 6. He sent us a personal hand written note thanking us for calling him and allowing him to be of service to us, even before we had made any purchase (unheard of in today's market place). He restored my faith in the term ?customer service?. 7. In all the time it took for us to make our decisions, get the estimates, and make arrangements for payment for the work, Lynn never rushed us, but consistently checked in to see how we were progressing with our estimates. When the time came and we had made our decision, he was ready to go. 8. He was patient, thoughtful, courteous, and honest. No double talk, no trying to get us to buy 'up'. He treated us exactly the way he would want to be treated. Besides everything else, his was the best price for all the work we wanted done. 9. Once we signed the contract, we gave him a down payment and, after his man came out to do exact measurements, the doors were ordered. The balance was due after the work was completed and we were satisfied with what was done. Our home was built in 1960, so nothing is ever ?standard stock? measurements. Custom measuring had to be done for both doors. Because we have such a long house, (a ranch style), and to allow for the slope of the roof, the gutters and downspouts had to be wide enough to carry off the rain successfully, without having rain spilling over the gutters, as it has been doing. We waited for over a month for the doors to be custom built. Once the doors arrived, the weather turned wet and rainy so I called the shop and requested they put the work on hold for a couple of days. The work began Oct. 6 and was completed on Oct. 9, due to mutual scheduling conflicts and the weather. I didn't want the men working outside in the rain trying to install anything. The tear out of the old doors was a 'bear cat' to do, very labor intensive, due to the type of construction of our home. On one of the doorways, the threshold had to be completely torn out and reconstructed using concrete, because once the old door and steel frame were removed, the new doorway would not fit properly without reconstructing the threshold. Jeromy Hoadley removed the old, hollow core, side entrance door, cut/tore out the old steel frame, along with breaking down the old concrete threshold and pouring a new concrete threshold. He installed the replacement frame, shimmed and insulated all the sides and installed the door. Then he did the storm door. He obviously knew what he was doing. Every time I came in to check on how things were going, or asked questions, he told me what he was doing and kept repeating that any job worth doing is worth doing the right way. He was excellent in his skills, craftsmanship, and attention to detail. The new door not only looks fantastic, but has reduced the noise filtration from outside to zero and increased the insulation factor by 10x, thanks to the snug fit and insulation core of the new door, together with having a new storm door. Joe White did the tearing out of the old gutters, which were not actually old, as much as poorly installed and the wrong size to begin with. They had been installed only 3-4 years ago but they were done by someone who passed himself off as a ?handy man?, who claimed he had done a variety of jobs in construction and building and knew how to install gutters, what size we needed, etc, all of which proved to be totally false. Everything from the size of the gutters, the size of the run off down spouts, the slant of the gutters, etc. were all wrong. As a result, we wound up having more rain overflowing out of the gutters, with no gutter guard covers, and tree debris stopped up the rain spouts, than we ever had successful removal of the rain off the roof. This problem has all been resolved, beautifully! Besides resolving this huge problem, we also decided to have a permanent metal casing installed over the fascia boards called ?wrapping?, to protect the wood from needing to be painted, future wood rot, etc. This was decided on after the contract was signed so there was, of coarse, additional expense for this, but the finished product and long term protection of the wood was all well worth the cost. We now have perfectly spaced, perfectly slanted gutters, with gutter guard covers, sealed fascia boards, and now I can successfully use my rain barrels! Plus NO more gutter cleaning!!!! The gutters and guards have already proven to be invaluable. Right after they were finished installing everything, we had a terrific downpour that night. I was able to go out and see all the rain running off and carried away by the gutters, and there was no debris from the trees to deal with. The gutter guards worked perfectly and the rain barrels were full! Joe White and Thomas Smith worked together to install the new gutters and the patio door, which was also a ?bear cat? to remove, because of the steel frame from the original door. Thomas has been with the company since1960, when Pioneer Exteriors first began and which ironically, is the same year our home was built. Thomas is the shop foreman and he obviously knows his ?stuff?. The work took all day to do, but the door works beautifully and looks perfect! I couldn?t be more pleased with the over all job! Pioneer Exteriors has earned their reputation because of the quality products they represent and sell, and the quality of the installation work they do. They are successful because of the teamwork and all the men's constant attention to detailed work along with the constant mindset of ?doing the job right the first time?, as Jeromy kept saying. Lynn Pittman has the courteous, old fashioned attitude of treating the customer in the same way he wants to be treated, with honesty and trustworthiness. He does what he says he's going to do. Mike, the shop's project manager, is as kind and courteous over the phone as he is in person. Over all, Pioneer Exteriors is just a great group of professional people who I can highly recommend to anyone needing to have work done on their home. The products lines they represent are high quality and expertly made. Pioneer's team spirit of 'can do' and cooperation and follow-up with the homeowner is priceless in this day of 'instantaneous' everything. I'd lots rather have them take their time and do the job the right way and then we are all satisfied, than to get it done 'snap, snap' and to be calling back to complain because of problems. Finding and having expert skilled crafts people doing the work right and taking their time to get the job done correctly the first time, is worth everything. In our instantaneous gratification world, where far too many things are made to self-destruct in short order, I'm so pleased to know there are still people like Lynn, Jeromy, Thomas and Joe, who care about having and keeping their customers satisfied by doing GREAT WORK! Many, many thanks to all of you! The doors look beautiful, work beautifully, and I LOVE my gutters and gutter guards. And the wrapping of the fascia boards will be worth the savings cost of painting, replacing, repairing long term!!

The project went great. Crew on site was professional, worked hard, and did quality work. I was extremely impressed with their attention to detail and the care they took with work. Crew also cleaned up job site every day before leaving. Work was completed on time. Job supervisor kept me up to date on project and discussed potential problems with me and offered solutions. He also listened to me and responded to my questions and concerns in a timely, respectful manner. While Pioneer may not be the cheapest I believe this is a case where you definitely get what you pay for. I also liked that the owner came on site several times to see how work was going. I would definitely hire this company again.

Now, 10 years later, the seals on these windows are failing. Pioneer has advised me that in February 2012 Gorrell became insolvent and was purchased by a company named Soft-Lite who still uses the Gorell. name but refuses to honor the warranty on the windows. Pioneer has agreed to order the replacements for me at their cost which I appreciate. What I don't understand is how Soft-Lite can purchase a company, still use its name and refuse to honor their warranty. Just a FYI if you are considering purchasing windows with a "lifetime warranty".

Pioneer Exteriors are very good. They were receptive and their pricing was competitive.

Very professional. Lynn Pittman is very accessible by phone and that is really nice.

They came in. Gave me a price and we set up the date. They were very punctual and professional.

The crew worked together as a very fast team and cleaned up the work area before leaving. I am very pleased with the results.

See above.

This was the 2nd time I've used them. They are flexible when scheduling a time to install the windows, and both times have installed them quickly. I plan to use them again in the future.

Our experience with Pioneer Exteriors was excellent. They returned my initial call the same day. A very experienced salesman came to the house the next day and answered all my questions and gave me an estimate. The installation crew was friendly and professional. They throughly cleaned up all of the debris from the job. The owner stopped by during the installation to make sure we were satisfied. And the salesman called again after the work was completed to make sure we were happy with the results. The work looks great. We will use Pioneer Exteriors again.

They were thorough from the estimate to the finish of the work. They made suggestions where useful -- not to upsell. They did the work in a quick and professional manner and cleaned up every day before leaving. We are very satisfied!

We were pleased with them and we like the gutters. I wanted to have somebody who was local and so that was my biggest thing about who we got. I knew their name and knew they were local and so I went with them.

I always thought that they did very good work. They have been very knowledgeable and helpful in planning what needs to be done. They have also been flexible about the scheduling.

We had to pay a deposit of 590.85, then it took a long time to get them here, but with the deposit you can't back out. They came Friday and finished up today. Friday after they left, where they parked in my driveway they had left nails and screws which they didn't clean up. It took me an hour or more to clean up after them: the rest of the sawdust on the driveway and picking up the nails and screws that had fallen off the back of the truck. The caulk had to dry, so they put plastic over the sills and came back this morning to finish up, and left here at almost noon. They didn't have the paint for the siding and went out and got me a small can of the correct paint. It took them a while because they had to wait for it. That was nice of them to do that. They brought me some paintbrushes to touch up too.

They were nice, prompt and courteous. I just happened to notice that there was one screen they must have missed, but I did not call them. I should have had them itemize their estimate so I could see exactly what each item cost. That would have been helpful.

Pioneer Exteriors is one of the few companies in Raleigh that installs metal awnings (as opposed to fabric awnings). They were very professional from start to finish. The estimate required a visit from one of the representatives. I received the estimate on site. When I decided to go ahead and have the work done, it took about three weeks until the awning was installed (an afternoon's work). The awning looks great, and is intended to help with drainage problem at door and surrounding area. The final cost was exactly what the estimate predicted. To me, the price seems excessive for a single door awning, but I would have had to pay to get the proper equipment to do the project myself and still would not be confident that I did it properly without creating issues in the brick masonry, so it was worth it to me to have the awning installed by professionals.