Mr. Appliance specializes in appliance repair and maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures:Prompt, efficient attention Our "leave no trace" clean-up commitment
A solid quote before the service begins - no surprises
Courteous and skilled in-home service professionals
Never an over-time charge - we charge by the job, not by the hour. All work & parts guaranteed Mr. Appliance is locally owned and operated and is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at Mr. Appliance. Award winning .
Made appointment through website. Received confirmation of appointment via email. Worked from home. Was supposed to arrive between 8-12PM. At 12:30 I called, no answer. Called again and spoke to them. They said that the website scheduling doesn't work and they could not come today, could they reschedule. Not ok. One thing if the website not working, but another to not bother to call me proactively so I did not sit at home waiting for them to come. Was not apologetic at all. Did nothing to rectify the situation. Has not responded to BBB inquiry. Rude, rude, rude.
Description of Work: Nothing. Needed dishwasher repair.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Michael D.
05/2015
5.0
appliance repair
 + -1 more
I got up on a Saturday morning to find that my freezer unit wasn't working. Checking Angie's List, I was dismayed to find that most appliance repair companies aren't open on Saturday, while others couldn't get anyone out for two to three business days. I was able to connect with Ashok Patil of Mr. Appliance, and after hearing my description of the problem, he said he would be out between 11am and 1pm that day (This was about 930am at the time). He called back about 1030am to say that he was coming and arrived about 1045. After identifying the probable cause of the problem (iced over coils due to my carelessness in leaving the door cracked open overnight), he proceeded to do the necessary disassembly, de-icing, other checks to ensure proper operation, and then reassembly and cleanup. His work and attitude were very professional. I am a realist about the price to have ANYONE come out for home repairs. Anyone who has had a plumber, electrician, carpenter, mason, etc come out to do work know that rates are never cheap, Recognizing that reality, I had/have no complaints about the amount billed, especially considering the extremely fast response time AND being on a Saturday too when most such services are closed. Continuing to be a realist, it's not likely that he could always be that responsive, perhaps I hit it pretty lucky this time, but even so, I am appreciative of the job he did. I would surely call him again for any appliance repairs that might occur in the future, I wouldn't even look anywhere else.
Description of Work: Serviced freezer portion of my refrigerator/freezer that wasn't working correctly
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$132
Robin H.
03/2015
5.0
appliance repair
 + -1 more
He was absolutely wonderful! He was nice, clean, and a great guy overall. He was also very efficient.
Description of Work: He fixed our dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phil H.
01/2015
5.0
appliance repair
 + -1 more
The workers were fine. They left the area clean. They were very prompt right on time. I would recommend them to family and friends.
Description of Work: They came out and replaced the motor on our stove overhead vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Gerald M.
01/2015
5.0
appliance repair
 + -1 more
A four year old Kenmore labeled LG mfg'd refrigerator failed. Mr Appliance, who was the service contract agent, was able to discern the problem and through problem elimination repair the refrigerator. While the entire length of time it took to get the refrigerator operating properly was far to long this was not Mr Appliance's fault as he had to abide by the service contract terms. Bottom line here is that Mr. Appliance did his work in a timely, neat and professional manner. However if you are in the market for a new refrigerator DO NOT CONSIDER LG. In four years this refrigerator has had 4 compressors and at least 4 other parts replaced. And while the unit is currently working that is no guarantee it will continue to do so... based on previous experience!
Description of Work: Repaired Refrigerator
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68
John M.
12/2014
5.0
appliance repair
 + -1 more
It took a total of three visits because of the availability of parts. The fan motor replacement part required the second visit and the water valve replacement part required the third visit. The bad water valve was not detected until the brittle water tubing was replace. All visits were professional and on time. I was very happy with the service.
Description of Work: Replaced bad conditioner fan motor that cause the water tubing and water valve to brittle. Water was leaking on the floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$428
Laura G.
12/2014
5.0
appliance repair
 + -1 more
The tech arrived the same day and within the time frame he said. He took an hour to do the repair. I didn't ask a price but I was very surprised to see the cost as high as it was. When I asked he said the charge was by the job??
Description of Work: Repaired a washer
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Alison S.
12/2014
5.0
appliance repair, small appliance repair
 + 0 more
Mr. Patel was extremely responsive and professional. He came right on time and worked quietly and neatly at my home. My microwave had a faulty button, so he placed the button. He tested the microwave to make sure it was working properly before leaving. Not sure about the pricing, as I never had this type of repair done before, but he fixed the problem, so I'm happy!! Excellent experience. Would recommend!
Description of Work: Repaired microwave oven
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Pamela M.
08/2014
5.0
appliance repair
 + -1 more
He is reliable. He is punctual. He knows what he is doing and he does it. If he has to come back because of a part he gets the part and comes back and its fixed.
Description of Work: We were having some issues with the dishwasher and then we had some with the other. He has been here three or four times and he has fixed everything that was needed to be done. He has done it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Rajeev S.
08/2014
4.0
appliance repair
 + -1 more
The service was expensive, but our refrigerator works now. It took him about 20 minutes. The part was $50.00 and the labor was $200.00.
Description of Work: They repaired our refrigerator.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$250
Response from Mr. Appliance of Raleigh North Carolina
Charge$182 total repair cost. Not $250.
Gail D.
08/2014
5.0
appliance repair
 + -1 more
Super customer service, both on phone to schedule appt & while at my home on the day of service. I had a stuffed animal rupture and get into the heating element, where it was burning. The problem was quickly found & completely remedied!
Description of Work: Cleaned out dryer, specifically area with heating element
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Nancy W.
07/2014
5.0
appliance repair
 + -1 more
Mr Patel came in, and immediately started removing the cover to get to the coils. He defrosted them, and helped us clean up the fridge. It was over 90 in the garage, and he never complained. He put it all back together and waited to be sure it was running properly. He wrote the receipt on an iPad and we had a copy via email before he left the street. About 6 hours later it was completely cool, and by the next morning, finally quit running. We were extremely pleased with his work, and will call him first next time.
Description of Work: Our garage refrigerator/freezer quit cooling due to a door being left slightly open. We called Best Buy where we bought it and they said they could be out in 8 DAYS. Whirlpool did not answer their phone, and another Whirlpool number gave us a recording that they would call back in 24 BUSINESS HOURS.(They did finally call back) Another local person did not call back until 9pm. But when we called Mr Appliance, a PERSON answered. Mr Patel came in about 3 hours, just about the time he had promised.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Linda G.
06/2014
5.0
appliance repair
 + -1 more
He is a real pro, and nice guy to boot. He arrived on time, had the part with him, showed me the cost before installing it.
Description of Work: replace very expensive control board in Whirlpool fridge.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Tony S.
06/2014
5.0
appliance repair
 + -1 more
Excellent. Mr. Patel came next day after I called him. I had previously been waiting 5 weeks for a terrible contractor assigned by my AHS home warranty. That contractor had incorrectly determined that I needed new transformer and other parts. The claim was denied but had I finished the work with that guy I would have been paying a lot for parts I apparently didn't need. Mr. Patel determined I simply had a bad fuse in the appliance and replaced it on the spot in just 1 hour. He was extremely knowledgable, polite, and respectful of the home ensuring not to damage anything as he removed the heavy oven. I highly recommend Mr. Appliance and will use again.
Description of Work: Fixed the microwave portion of my Thermador speed oven
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
ROSE MARIE P.
05/2014
5.0
appliance repair
 + -1 more
Mike was extremely professional and knowledgeable about the workings of all appliances. I was pleasantly surprised by all of the specific and important details he provided to me. What an asset he is to Mr. Appliance! Mike was clear and concise about explaining what the issues were concerning both appliances. He gave me instructions about why my dish washer had not been working properly and advised me about what the issue was regarding my washing machine. I was so impressed with him and would not hesitate to use this company again in the future, as well as being happy and confident to refer Mr. Appliance to others. In my honest opinion, Mr. Appliance is a company that is very trustworthy and honest - a definite asset and a true find for me!
Description of Work: My washing machine had started leaking and I was uncertain what the cause of the problem was. "Mike" was the worker who came to my house to diagnose the issue for me. Additionally, he checked out my dish washer, which had not been working properly in the past.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Alexis D.
04/2014
5.0
appliance repair
 + -1 more
He was very friendly and polite. He took apart the machine and checked a couple of things. He managed to get it to drain, which I had been quite worried about. He said there was leaking oil and that the transmission would need to be replaced. He told the the price for replacement and had suggestions of good brands to buy if I elected to replace the machine instead. He was very up front and helpful. Then he put it all back together. I will keep his card and call again if I have issues with any other appliances they service.
Description of Work: Took apart my washing machine to figure out why it wasn't draining.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Jennifer F.
04/2014
5.0
appliance repair
 + -1 more
I called Mr. Appliance on Friday and he came out on Saturday within the window of time he'd given me. He diagnosed the problem quickly--the refrigerator needed a new control board--and said he would be back on Monday or Tuesday with the part. He called on Monday and said that he had the part and could be at the house in 20 minutes. He came and replaced the control panel quickly and efficiently. I was so pleased that he was able to come out on a Saturday to begin with. When I called on Friday, I figured that nobody would be able to come until after the weekend. Yay for Saturday appointments from Mr. Appliance!
Description of Work: Our refrigerator was at a balmy 45F and our bread was thawed in the freezer. Mr. Appliance diagnosed the problem and replaced the control board in the fridge.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Earline M.
04/2014
5.0
appliance repair
 + -1 more
Service provider was very prompt and thorough. He arrived early, completed the repair and was very reasonable. Upon learning that I contacted him through Angie's List, he remembered the coupon and applied the discount to the already reasonable total cost. I would recommend this provider.
Description of Work: Repaired oven heating element
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
Earline M.
04/2014
5.0
appliance repair
 + -1 more
This provider was very punctual and professional. The provider arrived early, completed the work and honored the online coupon that was listed under his business. I was thoroughly impressed and very satisfied with the work. I used the oven the same day of the repair and did not experience any problem. I would highly recommend this provider.
Description of Work: Repaired oven heating element.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
JoAnna B.
03/2014
5.0
appliance repair
 + -1 more
After a mix up in scheduling (which the owner apologized for by taking an additional 10% off the cost of the service call) his repairman arrived right on time. I was laid up with a knee replacement so I didn't deal with him myself and cannot recall his name. I'm very sorry I can't because he could not have been more helpful He reattached the door handle and explained that the part we needed for the ice maker would cost a lot less if we switched it out ourselves! Consequently, all the work was done for the price of the service call. I could not have asked for more. Would I use them again? That would be a no-brainer...of course I would. Thanks Greg and your great employee!
Description of Work: reinstalled the refrigerator door and diagnosed problem w/ice maker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$64
Derrick R.
03/2014
4.0
appliance repair
 + -1 more
It works but it wasn't a $47.00 part.
Description of Work: Placed a band on the fan.
Rating Category
Rating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$112
JoAnna B.
03/2014
5.0
appliance repair
 + -1 more
I emailed thru Angie's requesting a call w/estimate but I have not heard back as of yet.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mr. Appliance of Raleigh North Carolina
We can not provide ESTI. Without diagnose appliance. NEEDTO schedule service call to perform ESTI.
Lauren M.
02/2014
2.0
appliance repair
 + -1 more
Called and spoke to repair man. Left number for him to call back to schedule appointment however he never called back.
Description of Work: No follow up
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Dennis K.
02/2014
5.0
appliance repair
 + -1 more
Unit worked fine after he replaced electronic board..Called several repair companies, he was the one that could come out quickest.
Description of Work: Refrigerator was not cooling, replaced board in back after ordering.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Ed S.
01/2014
5.0
appliance repair
 + -1 more
Ashok answered the phone, came to home same day and promptly fixed the washing machine. He was professional, in uniform, and was careful in the work site.
Description of Work: Diagnosed and repaired a front loader washing machine, which would not drain.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Mr. Appliance of Raleigh North Carolina is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Mr. Appliance of Raleigh North Carolina accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mr. Appliance of Raleigh North Carolina does not offer free project estimates.
Yes, Mr. Appliance of Raleigh North Carolina offers eco-friendly accreditations.
No, Mr. Appliance of Raleigh North Carolina does not offer a senior discount.
No, Mr. Appliance of Raleigh North Carolina does not offer emergency services.
No, Mr. Appliance of Raleigh North Carolina does not offer warranties.
Mr. Appliance of Raleigh North Carolina offers the following services: Major household appliances including refrigerators, microwave ovens, freezers, vent hoods, washing machines, trash compactors, garbage disposals, dryers, ice machines, ice makers, dishwashers & ovens, ranges & stoves.